12 Ofertas de User Experience Lead--cm0549 en Heredia
User Experience Lead - Cm0549
Heredia, Heredia
Hangar Worldwide
Trabajo visto
Descripción Del Trabajo
**Show the world what you can do.**
The User Experience Lead's role strategically guides the team in one account or a group of small bills to meet the client’s business goals and customer expectations by providing an exceptional user experience in UX projects. The UX Lead’s primary responsibilities include aligning the team with business goals and user needs, developing complex, innovative UX strategies, planning how to carry out projects, conducting research and design-thinking exercises, defining information architecture, providing direction and quality assurance on solution proposals, and visual design processes, and ensuring the proper handoff of the final designs to developers.
**In this role, you will**:
- Work closely with clients, business partners, industry experts, and the development team to achieve the business goals.
- Carry out complex and test user experience and user behavior to determine their needs, feelings, desires and painpoints. Some of the tasks and deliverables include (but are not limited to): user testing, A/B testing, shadowing, interviews, data analysis, measure product performance, psychographics analysis, observational research, heuristic analysis, card sorting and empathy maps.
- Structure user research insights using design-thinking exercises. Some of the tasks and deliverables include (but are not limited to): personas, user journey and storyboards.
- Propose innovative UX strategies that go beyond the ask to achieve business opportunities. Some of the tasks and deliverables include (but are not limited to): UX strategy, KPI setup, user stories, content audit, content strategy and time estimates.
- Design complex and innovative information structure hierarchy based on UX strategy. Some of the tasks and deliverables include (but are not limited to): sitemap and user flows.
- Sketch out and come up with solutions proposals. The UX Lead can find opportunities beyond the original ask and create a variety of complex and innovative solutions for a given problem based on experience. Some of the tasks and deliverables include (but are not limited to): mood boards, sketching, wireframing, advanced visual design, prototyping, style guide design.
- Prepare handoff for the development team. Some of the tasks and deliverables include (but are not limited to): design comps, design assets, redlines and UX documentation.
- Help build team culture with drive, collaboration, transparency and inspiring spirit.
- Define design quality standards for different UX project types.
- Create and optimizes UX design execution processes for different client environments to ensure optimal delivery.
- Understand, analyze, and respond to client briefs and requests.
- Guides, teachesand providesdirection and oversight for the design team regarding all of the above UX tasks to ensure deliverables meet high-quality standards.
- Develop design estimates, direct proper casting for design projects and contribute to project allocation.
- Provide reliable quality assurance on all deliverables.
- Collaborate with other discipline Leads to improve workflows and frameworks to ensure project success with client and user satisfaction.
- Manage the success of a visual design scope and partner with producers to ensure deadline schedules are met and are on budget. Anticipate obstacles and flag situations that may impact quality or delivery success.
- Manage and design departmental processes, including performance management, career paths and design quality standards.
- Mentor and coach team members through project development and performance management.
- Build and maintain a rapport with clients, creative partners on client-side, and other partners agencies and vendors, while developing innovative proposals to ensure departmental growth and new business opportunities.
- Contribute to the innovative development of the UX team.
- Stay current with the latest design trends, systems, tools, technologies and platforms, and foster a collaborative learning environment among team members that encourages them to strive for excellence.
- Reporting to the User Experience Director, the User Experience Lead must lead a team of UX designers.
**What are we looking for? Besides a great attitude**
**You should have**:
- Advance-advanced English Proficiency (C1+ reading, writing, and conversation)
- 6+ yrs. experience in UX agencies, digital agencies, design agencies, and/or startups.
- Experience leading projects and teams on UX/UI for international clients and global brands
- Strong UX portfolio including pieces for international clients.
- Experience in at least 3 different industries such as fintech, automotive, health, e-commerce, food chains, and others.
- Advanced understanding of visual design
- UX Lead must be current with the latest design and prototyping tools used in their area. These tools include (but are not limited to): Figma, Miro, Sketch, Invision, AdobeXD, Photoshop, and Principle.
- Understanding of digital m
The User Experience Lead's role strategically guides the team in one account or a group of small bills to meet the client’s business goals and customer expectations by providing an exceptional user experience in UX projects. The UX Lead’s primary responsibilities include aligning the team with business goals and user needs, developing complex, innovative UX strategies, planning how to carry out projects, conducting research and design-thinking exercises, defining information architecture, providing direction and quality assurance on solution proposals, and visual design processes, and ensuring the proper handoff of the final designs to developers.
**In this role, you will**:
- Work closely with clients, business partners, industry experts, and the development team to achieve the business goals.
- Carry out complex and test user experience and user behavior to determine their needs, feelings, desires and painpoints. Some of the tasks and deliverables include (but are not limited to): user testing, A/B testing, shadowing, interviews, data analysis, measure product performance, psychographics analysis, observational research, heuristic analysis, card sorting and empathy maps.
- Structure user research insights using design-thinking exercises. Some of the tasks and deliverables include (but are not limited to): personas, user journey and storyboards.
- Propose innovative UX strategies that go beyond the ask to achieve business opportunities. Some of the tasks and deliverables include (but are not limited to): UX strategy, KPI setup, user stories, content audit, content strategy and time estimates.
- Design complex and innovative information structure hierarchy based on UX strategy. Some of the tasks and deliverables include (but are not limited to): sitemap and user flows.
- Sketch out and come up with solutions proposals. The UX Lead can find opportunities beyond the original ask and create a variety of complex and innovative solutions for a given problem based on experience. Some of the tasks and deliverables include (but are not limited to): mood boards, sketching, wireframing, advanced visual design, prototyping, style guide design.
- Prepare handoff for the development team. Some of the tasks and deliverables include (but are not limited to): design comps, design assets, redlines and UX documentation.
- Help build team culture with drive, collaboration, transparency and inspiring spirit.
- Define design quality standards for different UX project types.
- Create and optimizes UX design execution processes for different client environments to ensure optimal delivery.
- Understand, analyze, and respond to client briefs and requests.
- Guides, teachesand providesdirection and oversight for the design team regarding all of the above UX tasks to ensure deliverables meet high-quality standards.
- Develop design estimates, direct proper casting for design projects and contribute to project allocation.
- Provide reliable quality assurance on all deliverables.
- Collaborate with other discipline Leads to improve workflows and frameworks to ensure project success with client and user satisfaction.
- Manage the success of a visual design scope and partner with producers to ensure deadline schedules are met and are on budget. Anticipate obstacles and flag situations that may impact quality or delivery success.
- Manage and design departmental processes, including performance management, career paths and design quality standards.
- Mentor and coach team members through project development and performance management.
- Build and maintain a rapport with clients, creative partners on client-side, and other partners agencies and vendors, while developing innovative proposals to ensure departmental growth and new business opportunities.
- Contribute to the innovative development of the UX team.
- Stay current with the latest design trends, systems, tools, technologies and platforms, and foster a collaborative learning environment among team members that encourages them to strive for excellence.
- Reporting to the User Experience Director, the User Experience Lead must lead a team of UX designers.
**What are we looking for? Besides a great attitude**
**You should have**:
- Advance-advanced English Proficiency (C1+ reading, writing, and conversation)
- 6+ yrs. experience in UX agencies, digital agencies, design agencies, and/or startups.
- Experience leading projects and teams on UX/UI for international clients and global brands
- Strong UX portfolio including pieces for international clients.
- Experience in at least 3 different industries such as fintech, automotive, health, e-commerce, food chains, and others.
- Advanced understanding of visual design
- UX Lead must be current with the latest design and prototyping tools used in their area. These tools include (but are not limited to): Figma, Miro, Sketch, Invision, AdobeXD, Photoshop, and Principle.
- Understanding of digital m
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User Experience Lead - Cm0549
Heredia, Heredia
Hangar Worldwide
Hoy
Trabajo visto
Descripción Del Trabajo
**Show the world what you can do.**
The User Experience Lead's role strategically guides the team in one account or a group of small bills to meet the client’s business goals and customer expectations by providing an exceptional user experience in UX projects. The UX Lead’s primary responsibilities include aligning the team with business goals and user needs, developing complex, innovative UX strategies, planning how to carry out projects, conducting research and design-thinking exercises, defining information architecture, providing direction and quality assurance on solution proposals, and visual design processes, and ensuring the proper handoff of the final designs to developers.
**In this role, you will**:
- Work closely with clients, business partners, industry experts, and the development team to achieve the business goals.
- Carry out complex and test user experience and user behavior to determine their needs, feelings, desires and painpoints. Some of the tasks and deliverables include (but are not limited to): user testing, A/B testing, shadowing, interviews, data analysis, measure product performance, psychographics analysis, observational research, heuristic analysis, card sorting and empathy maps.
- Structure user research insights using design-thinking exercises. Some of the tasks and deliverables include (but are not limited to): personas, user journey and storyboards.
- Propose innovative UX strategies that go beyond the ask to achieve business opportunities. Some of the tasks and deliverables include (but are not limited to): UX strategy, KPI setup, user stories, content audit, content strategy and time estimates.
- Design complex and innovative information structure hierarchy based on UX strategy. Some of the tasks and deliverables include (but are not limited to): sitemap and user flows.
- Sketch out and come up with solutions proposals. The UX Lead can find opportunities beyond the original ask and create a variety of complex and innovative solutions for a given problem based on experience. Some of the tasks and deliverables include (but are not limited to): mood boards, sketching, wireframing, advanced visual design, prototyping, style guide design.
- Prepare handoff for the development team. Some of the tasks and deliverables include (but are not limited to): design comps, design assets, redlines and UX documentation.
- Help build team culture with drive, collaboration, transparency and inspiring spirit.
- Define design quality standards for different UX project types.
- Create and optimizes UX design execution processes for different client environments to ensure optimal delivery.
- Understand, analyze, and respond to client briefs and requests.
- Guides, teachesand providesdirection and oversight for the design team regarding all of the above UX tasks to ensure deliverables meet high-quality standards.
- Develop design estimates, direct proper casting for design projects and contribute to project allocation.
- Provide reliable quality assurance on all deliverables.
- Collaborate with other discipline Leads to improve workflows and frameworks to ensure project success with client and user satisfaction.
- Manage the success of a visual design scope and partner with producers to ensure deadline schedules are met and are on budget. Anticipate obstacles and flag situations that may impact quality or delivery success.
- Manage and design departmental processes, including performance management, career paths and design quality standards.
- Mentor and coach team members through project development and performance management.
- Build and maintain a rapport with clients, creative partners on client-side, and other partners agencies and vendors, while developing innovative proposals to ensure departmental growth and new business opportunities.
- Contribute to the innovative development of the UX team.
- Stay current with the latest design trends, systems, tools, technologies and platforms, and foster a collaborative learning environment among team members that encourages them to strive for excellence.
- Reporting to the User Experience Director, the User Experience Lead must lead a team of UX designers.
**What are we looking for? Besides a great attitude**
**You should have**:
- Advance-advanced English Proficiency (C1+ reading, writing, and conversation)
- 6+ yrs. experience in UX agencies, digital agencies, design agencies, and/or startups.
- Experience leading projects and teams on UX/UI for international clients and global brands
- Strong UX portfolio including pieces for international clients.
- Experience in at least 3 different industries such as fintech, automotive, health, e-commerce, food chains, and others.
- Advanced understanding of visual design
- UX Lead must be current with the latest design and prototyping tools used in their area. These tools include (but are not limited to): Figma, Miro, Sketch, Invision, AdobeXD, Photoshop, and Principle.
- Understanding of digital m
The User Experience Lead's role strategically guides the team in one account or a group of small bills to meet the client’s business goals and customer expectations by providing an exceptional user experience in UX projects. The UX Lead’s primary responsibilities include aligning the team with business goals and user needs, developing complex, innovative UX strategies, planning how to carry out projects, conducting research and design-thinking exercises, defining information architecture, providing direction and quality assurance on solution proposals, and visual design processes, and ensuring the proper handoff of the final designs to developers.
**In this role, you will**:
- Work closely with clients, business partners, industry experts, and the development team to achieve the business goals.
- Carry out complex and test user experience and user behavior to determine their needs, feelings, desires and painpoints. Some of the tasks and deliverables include (but are not limited to): user testing, A/B testing, shadowing, interviews, data analysis, measure product performance, psychographics analysis, observational research, heuristic analysis, card sorting and empathy maps.
- Structure user research insights using design-thinking exercises. Some of the tasks and deliverables include (but are not limited to): personas, user journey and storyboards.
- Propose innovative UX strategies that go beyond the ask to achieve business opportunities. Some of the tasks and deliverables include (but are not limited to): UX strategy, KPI setup, user stories, content audit, content strategy and time estimates.
- Design complex and innovative information structure hierarchy based on UX strategy. Some of the tasks and deliverables include (but are not limited to): sitemap and user flows.
- Sketch out and come up with solutions proposals. The UX Lead can find opportunities beyond the original ask and create a variety of complex and innovative solutions for a given problem based on experience. Some of the tasks and deliverables include (but are not limited to): mood boards, sketching, wireframing, advanced visual design, prototyping, style guide design.
- Prepare handoff for the development team. Some of the tasks and deliverables include (but are not limited to): design comps, design assets, redlines and UX documentation.
- Help build team culture with drive, collaboration, transparency and inspiring spirit.
- Define design quality standards for different UX project types.
- Create and optimizes UX design execution processes for different client environments to ensure optimal delivery.
- Understand, analyze, and respond to client briefs and requests.
- Guides, teachesand providesdirection and oversight for the design team regarding all of the above UX tasks to ensure deliverables meet high-quality standards.
- Develop design estimates, direct proper casting for design projects and contribute to project allocation.
- Provide reliable quality assurance on all deliverables.
- Collaborate with other discipline Leads to improve workflows and frameworks to ensure project success with client and user satisfaction.
- Manage the success of a visual design scope and partner with producers to ensure deadline schedules are met and are on budget. Anticipate obstacles and flag situations that may impact quality or delivery success.
- Manage and design departmental processes, including performance management, career paths and design quality standards.
- Mentor and coach team members through project development and performance management.
- Build and maintain a rapport with clients, creative partners on client-side, and other partners agencies and vendors, while developing innovative proposals to ensure departmental growth and new business opportunities.
- Contribute to the innovative development of the UX team.
- Stay current with the latest design trends, systems, tools, technologies and platforms, and foster a collaborative learning environment among team members that encourages them to strive for excellence.
- Reporting to the User Experience Director, the User Experience Lead must lead a team of UX designers.
**What are we looking for? Besides a great attitude**
**You should have**:
- Advance-advanced English Proficiency (C1+ reading, writing, and conversation)
- 6+ yrs. experience in UX agencies, digital agencies, design agencies, and/or startups.
- Experience leading projects and teams on UX/UI for international clients and global brands
- Strong UX portfolio including pieces for international clients.
- Experience in at least 3 different industries such as fintech, automotive, health, e-commerce, food chains, and others.
- Advanced understanding of visual design
- UX Lead must be current with the latest design and prototyping tools used in their area. These tools include (but are not limited to): Figma, Miro, Sketch, Invision, AdobeXD, Photoshop, and Principle.
- Understanding of digital m
Lo sentimos, este trabajo no está disponible en su región
0
Ptp Team Lead
San Jose, Heredia
Bacardi
Hoy
Trabajo visto
Descripción Del Trabajo
**Your Opportunity**
Reporting to the Procurement to Payment Supervisor, the PTP Team lead will support the front desk organization leading the relationship with internal and external customers, managing metrics, and given support to projects to improve the processes that we have in PTP.
The team lead will work cross-functionally across all Bacardi departments to route and close all escalated issues.
**About You**
We are looking for a leader capable to support different internal and external customers as well as drive efficient solutions to multiple teams.
**Responsibilities**:
**With our Consumer at the heart, your key focus will be to**:
- Perform monthly market reviews to share results and discuss the PTP KPIS to define and implement action plans for improvement and compliance with Bacardi Polices.
- Identify and support continuous improvement opportunities within the Accounts Payable flow.
- Have regular Let’s talk conversation with the team and support them with their career plans.
- Lead calls and communication with internal and external users.
- Provide functional expertise to the PTP organization.
- Coordinate the daily tasks of the team to achieve our KPIS and ensure that the customer service is provided with excellence and professionalism
Skills and Experience
**The Skills & Experience needed to create your legacy**
- Experience in Accounts Payable with high knowledge in SAP, SRM and Taulia.
- Customer Service oriented
- Advanced knowledge of MS office.
- Demonstrate a strong (and collaborative) leadership style that empowers the teamwork to achieve desired outcomes
- Strong analytical and problem-solving skills.
- Proficiency in English
- Solutions finder to tough problems
- Self-aware/personal improver
- Flexible style and situationally responsive
**Personal Qualities**
- Excellent communications skills to interact with different areas and customers
- Ability to handle multiple and changing priorities.
- Process improvement mentality
- Eager and willing to add to their knowledge base and skills
Our culture
We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?
- Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
- Family; We treat each other, and our communities, like Family. Always.
- Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.
When you join Bacardi, you become part of our family and gain more than just a job.
- Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list._
Reporting to the Procurement to Payment Supervisor, the PTP Team lead will support the front desk organization leading the relationship with internal and external customers, managing metrics, and given support to projects to improve the processes that we have in PTP.
The team lead will work cross-functionally across all Bacardi departments to route and close all escalated issues.
**About You**
We are looking for a leader capable to support different internal and external customers as well as drive efficient solutions to multiple teams.
**Responsibilities**:
**With our Consumer at the heart, your key focus will be to**:
- Perform monthly market reviews to share results and discuss the PTP KPIS to define and implement action plans for improvement and compliance with Bacardi Polices.
- Identify and support continuous improvement opportunities within the Accounts Payable flow.
- Have regular Let’s talk conversation with the team and support them with their career plans.
- Lead calls and communication with internal and external users.
- Provide functional expertise to the PTP organization.
- Coordinate the daily tasks of the team to achieve our KPIS and ensure that the customer service is provided with excellence and professionalism
Skills and Experience
**The Skills & Experience needed to create your legacy**
- Experience in Accounts Payable with high knowledge in SAP, SRM and Taulia.
- Customer Service oriented
- Advanced knowledge of MS office.
- Demonstrate a strong (and collaborative) leadership style that empowers the teamwork to achieve desired outcomes
- Strong analytical and problem-solving skills.
- Proficiency in English
- Solutions finder to tough problems
- Self-aware/personal improver
- Flexible style and situationally responsive
**Personal Qualities**
- Excellent communications skills to interact with different areas and customers
- Ability to handle multiple and changing priorities.
- Process improvement mentality
- Eager and willing to add to their knowledge base and skills
Our culture
We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?
- Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
- Family; We treat each other, and our communities, like Family. Always.
- Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.
When you join Bacardi, you become part of our family and gain more than just a job.
- Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list._
Lo sentimos, este trabajo no está disponible en su región
1
Treasury Team Lead (C13)
Heredia, Heredia
Citi
Hoy
Trabajo visto
Descripción Del Trabajo
The Finance Reporting Senior Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide regulatory analysis and reporting in coordination with the Finance team. Additionally, the Finance Reporting Senior Manager develops reporting and control procedures to accurately prepare information required for financial reporting and analysis. The overall objective of this role is to ensure business/department financials are prepared and delivered in a timely and accurate manner.
**Responsibilities**:
- Drive the analysis and submission of reports to various constituencies (local regulators, SEC, Fed, OCC, etc.) based on requirements such as US GAAP, US Regulatory, and local statutory reporting
- Oversee closing the books and sub-ledgers, including passing appropriate required adjustment entries and consolidating financials at the end of each accounting period
- Lead and direct a team of professionals and manage complex/critical/large professional disciplinary areas
- Communicate with peers within the firm and externally, including regulators and professional organizations
- Provide advice to internal clients on the implications of business trends, issues, operating environment changes, and firm or business unit strategy
- Deliver a full range of services to one or more businesses or geographic regions
- Utilize comprehensive knowledge of multiple areas within Finance and how they interact in order to achieve the goals of the Finance department
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
**Qualifications**:
- 6-10 years of relevant experience
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Ability to work with counterparts in different areas of organization
- Ability to manage workstreams in parallel and multitask
- Proven organization and time management skills
- Proven problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor’s Degree/University degree or equivalent experience
- Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Finance
- **Job Family**:
Financial Reporting
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
**Responsibilities**:
- Drive the analysis and submission of reports to various constituencies (local regulators, SEC, Fed, OCC, etc.) based on requirements such as US GAAP, US Regulatory, and local statutory reporting
- Oversee closing the books and sub-ledgers, including passing appropriate required adjustment entries and consolidating financials at the end of each accounting period
- Lead and direct a team of professionals and manage complex/critical/large professional disciplinary areas
- Communicate with peers within the firm and externally, including regulators and professional organizations
- Provide advice to internal clients on the implications of business trends, issues, operating environment changes, and firm or business unit strategy
- Deliver a full range of services to one or more businesses or geographic regions
- Utilize comprehensive knowledge of multiple areas within Finance and how they interact in order to achieve the goals of the Finance department
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
**Qualifications**:
- 6-10 years of relevant experience
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Ability to work with counterparts in different areas of organization
- Ability to manage workstreams in parallel and multitask
- Proven organization and time management skills
- Proven problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor’s Degree/University degree or equivalent experience
- Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Finance
- **Job Family**:
Financial Reporting
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
Lo sentimos, este trabajo no está disponible en su región
2
Csis Operations Center Team Lead
Heredia, Heredia
Citi
Hoy
Trabajo visto
Descripción Del Trabajo
**Responsibilities**:
- This role will manage a team of professionals that are in the know about their specialty, whether that is intelligence, governance, budgets and financing, technology, training, risk or control management
- This role will drive results and accountability across all levels of the global team, while encouraging high standards and stressing the importance of continuous improvement
- This role will provide management guidance to the senior leadership of our global CSIS team
- Maintain oversight and direction of a global program (for either operations, technology, and intelligence & analysis) in support of our mission and the strategic direction put forth by the management team
- May be responsible for supervising a team of program specialist that manage the direction and execution of regional and global operating processes, oversight and the execution of monthly, quarterly and annual reporting across the team
- May be responsible for supervising a team technical specialist and direct the day-to-day operations of the global program and will oversee the design and implementation of systems and processes to ensure all regional and global program standards are adhered to
- Handle a wide range of important matters, in coordination with others, provides senior level coordination for planning, organizing, and developing vital policies, regulations, directives, and procedures required to resolve issues and challenges that impact the successful accomplishment of the functions strategic plans, goals, and objectives
- Completes tasks to ensure results and accountability across all levels and functions of team while encouraging the establishment of high standards and stressing the importance of continuous improvement
- Gather and analyze information from a wide variety of sources is effectively aggregated, analyzed and communicated to the leadership team to provide valuable insight and facilitate strategic decision-making
- Supervise, motivate and develop a team of high-performing specialists through mentorship, expectations and training
- Manage hiring, performance, disciplinary actions and terminations for team. Provide recommendations on promotions and compensation decisions
- Brief management on ongoing programs/projects
**Qualifications**:
- 6-10 years of experience
- Experience in managing a team(s) of excellent problem-solvers with a technical, organized and analytical mindset
- Proven influencing, communication and consulting skills
- Experience working with and influencing global teams
- Experience in operations areas: Organizational management, project management, operations, technology, and finance
- Relevant experience in a private/public sector
- Experience managing a team of professionals, programs or resources
Proven experience in articulating and implementing best practices related to your support area
Experience in directing and working with virtual global teams within a matrix organization
Experience with facilitation of Kaizen events
- Previous work experience in a financial services or consulting organization
- Domestic travel
**Education**:
- Bachelors degree, potentially Masters degree
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Key Responsibilities:
- Lead day-to-day activities of the CSIS Operations Center Team in a supervisory capacity
- Provide input to performance measurements of teams and provide coaching
- Provides expert guidance and support on the development of key controls, standard processes, operating procedures, and promulgation of best practices
- Interface with Security Managers, Sourcing Managers, Third Party Officers (TPOs), Business Activity Owners (BAOs), Sector and Regional Risk teams, and other Citi business stakeholders on a regular basis
- Manages the implementation of the regional CSIS Third Party Management (contracts management) by designing related internal processes and providing the appropriate control infrastructure guidance when necessary
- Reviews and coordinates the documentation of all operational activities with vendors
- Manages operational (end-to-end process) requisitions related to projects and/or BAU operations
- Authorizes that vendors are correctly classified and in compliance with Citi’s policies
- Confirms that vendors meet their contractual obligations (service provided on time with quality)
- Monitors and ensures that all the ongoing monitoring of controls are closed as per the target close date
- Monitors that the services provided are accurate paid by anticipating the monthly invoices amounts
- Monitors and ensures that Purchase Orders (PO) and invoices of both CASP and Non CASP vendors are created and processed as per the Citi policies and controls
- Manages communications with vendor and accounts payable contacts
- Manages and monitors the timely execution of expense allocation of security & investigative expenses monthly
- Revie
- This role will manage a team of professionals that are in the know about their specialty, whether that is intelligence, governance, budgets and financing, technology, training, risk or control management
- This role will drive results and accountability across all levels of the global team, while encouraging high standards and stressing the importance of continuous improvement
- This role will provide management guidance to the senior leadership of our global CSIS team
- Maintain oversight and direction of a global program (for either operations, technology, and intelligence & analysis) in support of our mission and the strategic direction put forth by the management team
- May be responsible for supervising a team of program specialist that manage the direction and execution of regional and global operating processes, oversight and the execution of monthly, quarterly and annual reporting across the team
- May be responsible for supervising a team technical specialist and direct the day-to-day operations of the global program and will oversee the design and implementation of systems and processes to ensure all regional and global program standards are adhered to
- Handle a wide range of important matters, in coordination with others, provides senior level coordination for planning, organizing, and developing vital policies, regulations, directives, and procedures required to resolve issues and challenges that impact the successful accomplishment of the functions strategic plans, goals, and objectives
- Completes tasks to ensure results and accountability across all levels and functions of team while encouraging the establishment of high standards and stressing the importance of continuous improvement
- Gather and analyze information from a wide variety of sources is effectively aggregated, analyzed and communicated to the leadership team to provide valuable insight and facilitate strategic decision-making
- Supervise, motivate and develop a team of high-performing specialists through mentorship, expectations and training
- Manage hiring, performance, disciplinary actions and terminations for team. Provide recommendations on promotions and compensation decisions
- Brief management on ongoing programs/projects
**Qualifications**:
- 6-10 years of experience
- Experience in managing a team(s) of excellent problem-solvers with a technical, organized and analytical mindset
- Proven influencing, communication and consulting skills
- Experience working with and influencing global teams
- Experience in operations areas: Organizational management, project management, operations, technology, and finance
- Relevant experience in a private/public sector
- Experience managing a team of professionals, programs or resources
Proven experience in articulating and implementing best practices related to your support area
Experience in directing and working with virtual global teams within a matrix organization
Experience with facilitation of Kaizen events
- Previous work experience in a financial services or consulting organization
- Domestic travel
**Education**:
- Bachelors degree, potentially Masters degree
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Key Responsibilities:
- Lead day-to-day activities of the CSIS Operations Center Team in a supervisory capacity
- Provide input to performance measurements of teams and provide coaching
- Provides expert guidance and support on the development of key controls, standard processes, operating procedures, and promulgation of best practices
- Interface with Security Managers, Sourcing Managers, Third Party Officers (TPOs), Business Activity Owners (BAOs), Sector and Regional Risk teams, and other Citi business stakeholders on a regular basis
- Manages the implementation of the regional CSIS Third Party Management (contracts management) by designing related internal processes and providing the appropriate control infrastructure guidance when necessary
- Reviews and coordinates the documentation of all operational activities with vendors
- Manages operational (end-to-end process) requisitions related to projects and/or BAU operations
- Authorizes that vendors are correctly classified and in compliance with Citi’s policies
- Confirms that vendors meet their contractual obligations (service provided on time with quality)
- Monitors and ensures that all the ongoing monitoring of controls are closed as per the target close date
- Monitors that the services provided are accurate paid by anticipating the monthly invoices amounts
- Monitors and ensures that Purchase Orders (PO) and invoices of both CASP and Non CASP vendors are created and processed as per the Citi policies and controls
- Manages communications with vendor and accounts payable contacts
- Manages and monitors the timely execution of expense allocation of security & investigative expenses monthly
- Revie
Lo sentimos, este trabajo no está disponible en su región
3
PMO Team Lead - Xdc San Jose
San Jose, Heredia
SoftwareONE
Hoy
Trabajo visto
Descripción Del Trabajo
Job Function: Cloud & Software Services Why SoftwareONE?:
The role:
The PMO Team Lead - xDC Scan Jose role is a leadership position that reports to the NORAM Service Office Leader. The PMO Team Lead is an influential member of the PMO leadership team accountable for driving the end-to-end quality of project management for engagements delivered by PMs in our San Jose, Costa Rica deliver center. S/He supervises and provides direction to PMs delivering on projects to ensure that each team member leads his or her customer engagements to successfully meet all scope, time, budget, quality and customer experience expectations. S/He supports project managers in resolving project issues and escalations and mentors and coaches PMs to ensure continuous improvement of project management and service delivery execution in accordance with our global pmONE Project Management Methodology. This role will be a member of a highly collaborative Service Office Leadership team, and will be responsible for driving continuous improvement and continued maturity of our Project Management capabilities at SoftwareONE.
**Role & Responsibilities**:
- Collaborate and partners with Service Line Delivery Leadership to ensure project delivery adheres to the strictest standards of excellence and projects are implemented with full compliance to the pmONE Project Management Methodology,
- Responsible for maintaining, supporting and improving on an on-going basis the execution of project governance within the framework of our pmONE Project Management Methodology.
- Responsible for developing and growing a high performance team. Complete, manage, and maintain Personal Development Plans for each direct report. Coach, mentor, train and otherwise support project managers in the fulfilment of their project support functions, to be delivered with their teams.
- Manage team and project portfolio performance including project health metrics and individual and team attainment of project profitability, utilization, chargeability, efficiency metrics and any other relevant KPIs.
- Up to 25% chargeability on delivery engagements depending on workload and capacity requirements.
- Maintain monthly/quarterly administrative and reporting requirements related to team operations.
- Ability to travel - estimated at 10%
What we need to see from you:
**Education**:
- Bachelor degree in project management, business administration, computer science, or another relevant degree
- Certifications relevant to Project Management, Service Management or Customer Success highly preferred
**Work Experience**:
- 10+ years of relevant project management experience
- Experience in dealing with customers and clients and providing a high degree of customer support, education, and service
- Experience in leadership, team management, people development and skills development
- Experience in all aspects of service management including, financial management, budget management, contract management, risk management, quality management, program management and reporting
- Experience with project management of technical solution implementation/deployments and managed services is highly desired
- Results based management experience is essential
- Able to work efficiently with mínimal direction
- Collaborative attitude
**Languages**:
- Excellent written and verbal communication skills in English and Spanish
**Key Competencies**:
- Possesses advanced stakeholder management skills. Ability to partner and drive consensus amongst a diverse groups of stakeholders
- Ability to delegate, empower, support and inspire team members
- Ability to work in a fast-paced environment, operates with a growth mindset
- Ability to establish priorities, plan, and execute against commitments
- Demonstrated understanding of the risk factors associated with project delivery and an ability to mitigate against these
- Highly motivated with a positive attitude and problem-solving approach
The role:
The PMO Team Lead - xDC Scan Jose role is a leadership position that reports to the NORAM Service Office Leader. The PMO Team Lead is an influential member of the PMO leadership team accountable for driving the end-to-end quality of project management for engagements delivered by PMs in our San Jose, Costa Rica deliver center. S/He supervises and provides direction to PMs delivering on projects to ensure that each team member leads his or her customer engagements to successfully meet all scope, time, budget, quality and customer experience expectations. S/He supports project managers in resolving project issues and escalations and mentors and coaches PMs to ensure continuous improvement of project management and service delivery execution in accordance with our global pmONE Project Management Methodology. This role will be a member of a highly collaborative Service Office Leadership team, and will be responsible for driving continuous improvement and continued maturity of our Project Management capabilities at SoftwareONE.
**Role & Responsibilities**:
- Collaborate and partners with Service Line Delivery Leadership to ensure project delivery adheres to the strictest standards of excellence and projects are implemented with full compliance to the pmONE Project Management Methodology,
- Responsible for maintaining, supporting and improving on an on-going basis the execution of project governance within the framework of our pmONE Project Management Methodology.
- Responsible for developing and growing a high performance team. Complete, manage, and maintain Personal Development Plans for each direct report. Coach, mentor, train and otherwise support project managers in the fulfilment of their project support functions, to be delivered with their teams.
- Manage team and project portfolio performance including project health metrics and individual and team attainment of project profitability, utilization, chargeability, efficiency metrics and any other relevant KPIs.
- Up to 25% chargeability on delivery engagements depending on workload and capacity requirements.
- Maintain monthly/quarterly administrative and reporting requirements related to team operations.
- Ability to travel - estimated at 10%
What we need to see from you:
**Education**:
- Bachelor degree in project management, business administration, computer science, or another relevant degree
- Certifications relevant to Project Management, Service Management or Customer Success highly preferred
**Work Experience**:
- 10+ years of relevant project management experience
- Experience in dealing with customers and clients and providing a high degree of customer support, education, and service
- Experience in leadership, team management, people development and skills development
- Experience in all aspects of service management including, financial management, budget management, contract management, risk management, quality management, program management and reporting
- Experience with project management of technical solution implementation/deployments and managed services is highly desired
- Results based management experience is essential
- Able to work efficiently with mínimal direction
- Collaborative attitude
**Languages**:
- Excellent written and verbal communication skills in English and Spanish
**Key Competencies**:
- Possesses advanced stakeholder management skills. Ability to partner and drive consensus amongst a diverse groups of stakeholders
- Ability to delegate, empower, support and inspire team members
- Ability to work in a fast-paced environment, operates with a growth mindset
- Ability to establish priorities, plan, and execute against commitments
- Demonstrated understanding of the risk factors associated with project delivery and an ability to mitigate against these
- Highly motivated with a positive attitude and problem-solving approach
Lo sentimos, este trabajo no está disponible en su región
4
Americas Csis Operations Center Team Lead (C13)
Heredia, Heredia
Citi
Hoy
Trabajo visto
Descripción Del Trabajo
**Citi Security and Investigative Services (CSIS) is a full-service security and investigative team that protects the assets, integrity, and reputation of Citi and its clients. We accomplish this by offering in-house professional security services and independent investigations to clients across all of Citi's businesses and regions, and partnerships with other Citi business groups, law enforcement agencies, governments, and industry counterparts.**:
***The CSIS Operations Center Team Lead is responsible for managing the day-to-day operations in alignment with the CSIS Global Operations franchise manual. The position focuses on managing the maker processes of global and regional CSIS Third Party Management (TPM) activities (On-boarding (risk assessment/due diligence), contract, ongoing monitoring and termination) and invoice operations. This role will enhance the operational processes related to vendor management and invoice operations.**:
**CSIS Shared Operations Center is the unit responsible to coordinate and support all CSIS Americas BAU operations. This position will oversee the internal control (efficiency on Citi’s operations, policies compliance, guarantee the information accuracy, and guarantee the fixed assets). Will be responsible for the management and supervision of the day-to-day operational activities conducted by the team, including leading efforts to ensure the effective execution of the Operations Center responsibilities, overseeing the completion of data collection and analytics, and fostering a productive team environment.**:
***Applicants must possess strong control skills, excellent communication skills, strong attention to detail, strong analytical skills, and proficiency with Microsoft Office packages.**
**The role holder will lead a first line team of CSIS Analysts, receiving and responding to incoming request and cases, resolving as many as possible to create a ‘right first time’ culture. Will act as first point of contact for our customers the team will have a significant impact on our ability to meet service level Agreements and effective escalation management will be critical to our service delivery. The Team will also deliver services creating documents, maintaining vendor files and updating systems.**:
***Responsibilities**:
- ** Lead day-to-day activities of the CSIS Operations Center Team in a supervisory capacity**:
- ** Provide input to performance measurements of teams and provide coaching**:
- ** Provides expert guidance and support on the development of key controls, standard processes, operating procedures, and promulgation of best practices**:
- ** Interface with Security Managers, Sourcing Managers, Third Party Officers (TPOs), Business Activity Owners (BAOs), Sector and Regional Risk teams, and other Citi business stakeholders on a regular basis**:
- ** Manages the implementation of the regional CSIS Third Party Management (contracts management) by designing related internal processes and providing the appropriate control infrastructure guidance when necessary**:
- ** Reviews and coordinates the documentation of all operational activities with vendors**:
- ** Manages operational (end-to-end process) requisitions related to projects and/or BAU operations**:
- ** Authorizes that vendors are correctly classified and in compliance with Citi’s policies**:
- ** Confirms that vendors meet their contractual obligations (service provided on time with quality)**:
- ** Monitors and ensures that all the ongoing monitoring of controls are closed as per the target close date**:
- ** Monitors that the services provided are accurate paid by anticipating the monthly invoices amounts**:
- ** Monitors and ensures that Purchase Orders (PO) and invoices of both CASP and Non CASP vendors are created and processed as per the Citi policies and controls**:
- ** Manages communications with vendor and accounts payable contacts**:
- ** Manages and monitors the timely execution of expense allocation of security & investigative expenses monthly**:
- ** Reviews the monthly reconciliations between actual payments and accounting information month end**:
- ** Reviews the operational and executive reports base on CSIS management and/or functions needs**:
- ** Uses problem solving skills to determine the root cause for the problem and suggest solutions**:
- ** Demonstrated leadership skills regardless of reporting lines**:
- ** Support reporting activities and Senior Management presentations as required**:
- ** Participate in continuous improvement activities**:
- ** Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head**:
**Knowledge/Experience**:
- ** 6+ years of relevant experience in sourcing activities, accounts payable, invoice processing, management or operational area or processing field is an advantage**:
- ** Prior management experienc
***The CSIS Operations Center Team Lead is responsible for managing the day-to-day operations in alignment with the CSIS Global Operations franchise manual. The position focuses on managing the maker processes of global and regional CSIS Third Party Management (TPM) activities (On-boarding (risk assessment/due diligence), contract, ongoing monitoring and termination) and invoice operations. This role will enhance the operational processes related to vendor management and invoice operations.**:
**CSIS Shared Operations Center is the unit responsible to coordinate and support all CSIS Americas BAU operations. This position will oversee the internal control (efficiency on Citi’s operations, policies compliance, guarantee the information accuracy, and guarantee the fixed assets). Will be responsible for the management and supervision of the day-to-day operational activities conducted by the team, including leading efforts to ensure the effective execution of the Operations Center responsibilities, overseeing the completion of data collection and analytics, and fostering a productive team environment.**:
***Applicants must possess strong control skills, excellent communication skills, strong attention to detail, strong analytical skills, and proficiency with Microsoft Office packages.**
**The role holder will lead a first line team of CSIS Analysts, receiving and responding to incoming request and cases, resolving as many as possible to create a ‘right first time’ culture. Will act as first point of contact for our customers the team will have a significant impact on our ability to meet service level Agreements and effective escalation management will be critical to our service delivery. The Team will also deliver services creating documents, maintaining vendor files and updating systems.**:
***Responsibilities**:
- ** Lead day-to-day activities of the CSIS Operations Center Team in a supervisory capacity**:
- ** Provide input to performance measurements of teams and provide coaching**:
- ** Provides expert guidance and support on the development of key controls, standard processes, operating procedures, and promulgation of best practices**:
- ** Interface with Security Managers, Sourcing Managers, Third Party Officers (TPOs), Business Activity Owners (BAOs), Sector and Regional Risk teams, and other Citi business stakeholders on a regular basis**:
- ** Manages the implementation of the regional CSIS Third Party Management (contracts management) by designing related internal processes and providing the appropriate control infrastructure guidance when necessary**:
- ** Reviews and coordinates the documentation of all operational activities with vendors**:
- ** Manages operational (end-to-end process) requisitions related to projects and/or BAU operations**:
- ** Authorizes that vendors are correctly classified and in compliance with Citi’s policies**:
- ** Confirms that vendors meet their contractual obligations (service provided on time with quality)**:
- ** Monitors and ensures that all the ongoing monitoring of controls are closed as per the target close date**:
- ** Monitors that the services provided are accurate paid by anticipating the monthly invoices amounts**:
- ** Monitors and ensures that Purchase Orders (PO) and invoices of both CASP and Non CASP vendors are created and processed as per the Citi policies and controls**:
- ** Manages communications with vendor and accounts payable contacts**:
- ** Manages and monitors the timely execution of expense allocation of security & investigative expenses monthly**:
- ** Reviews the monthly reconciliations between actual payments and accounting information month end**:
- ** Reviews the operational and executive reports base on CSIS management and/or functions needs**:
- ** Uses problem solving skills to determine the root cause for the problem and suggest solutions**:
- ** Demonstrated leadership skills regardless of reporting lines**:
- ** Support reporting activities and Senior Management presentations as required**:
- ** Participate in continuous improvement activities**:
- ** Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head**:
**Knowledge/Experience**:
- ** 6+ years of relevant experience in sourcing activities, accounts payable, invoice processing, management or operational area or processing field is an advantage**:
- ** Prior management experienc
Lo sentimos, este trabajo no está disponible en su región
5
Icg Kyc Ops Team Lead - C11 (Hybrid)
Heredia, Heredia
Citi
Hoy
Trabajo visto
Descripción Del Trabajo
**The KYC Operations Team Lead is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.**:
**Responsibilities**:
- ** Provide people management and development responsibilities and ensure team service level standards are met**:
- ** Liaise with Compliance department and senior management within business units supported**:
- ** Oversee new client onboarding and implement process enhancements to improve client onboarding experience**:
- ** Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program**:
- ** Monitor account refresh activity daily to ensure regulatory/document requirements are met**:
- ** Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized**:
- ** Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure**:
- ** Advise a KYC a Compliance and Controls team (10+ employees)**:
- ** Ensure the completion of KYC records with accurate client information and documentation in a timely manner**:
- ** Ensure information and documentation complies with local regulation and Citi standards**:
- ** Oversea the update KYC forms and client profiles according to policy requirements**:
- ** Follow up with clients to ensure information is received on time**:
- ** Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due**:
- ** Can exercise independence of judgement and autonomy**:
- **Acts as SME to senior stakeholders and /or other team members**:
**Qualifications**:
- ** 2-4 years of experience years of experience related to role’s responsibilities**:
- ** Strong analytical and communication skills; with the ability to articulate complex problems and solutions through crisp and clear messaging**:
- ** Interpersonal & communication skills for managed groups, people, stakeholders, and Senior Management, both verbally and written (Advanced Spanish & English)**:
- ** Attention to detail and ability to work under high-volume workload, prioritizing in an effective manner**:
- ** Comfortable navigating complex, highly matrixed organizations**:
- ** Has the ability to operate with a limited level of direct supervision**:
- ** Ability to manage teams**:
**Education**:
- ** Bachelor's degree/University degree or equivalent experience**:
- ** Certified in Anti-Money Laundering (plus)**:
- **Job Family Group**:
Compliance and Control
- **Job Family**:
Business KYC
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
**Responsibilities**:
- ** Provide people management and development responsibilities and ensure team service level standards are met**:
- ** Liaise with Compliance department and senior management within business units supported**:
- ** Oversee new client onboarding and implement process enhancements to improve client onboarding experience**:
- ** Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program**:
- ** Monitor account refresh activity daily to ensure regulatory/document requirements are met**:
- ** Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized**:
- ** Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure**:
- ** Advise a KYC a Compliance and Controls team (10+ employees)**:
- ** Ensure the completion of KYC records with accurate client information and documentation in a timely manner**:
- ** Ensure information and documentation complies with local regulation and Citi standards**:
- ** Oversea the update KYC forms and client profiles according to policy requirements**:
- ** Follow up with clients to ensure information is received on time**:
- ** Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due**:
- ** Can exercise independence of judgement and autonomy**:
- **Acts as SME to senior stakeholders and /or other team members**:
**Qualifications**:
- ** 2-4 years of experience years of experience related to role’s responsibilities**:
- ** Strong analytical and communication skills; with the ability to articulate complex problems and solutions through crisp and clear messaging**:
- ** Interpersonal & communication skills for managed groups, people, stakeholders, and Senior Management, both verbally and written (Advanced Spanish & English)**:
- ** Attention to detail and ability to work under high-volume workload, prioritizing in an effective manner**:
- ** Comfortable navigating complex, highly matrixed organizations**:
- ** Has the ability to operate with a limited level of direct supervision**:
- ** Ability to manage teams**:
**Education**:
- ** Bachelor's degree/University degree or equivalent experience**:
- ** Certified in Anti-Money Laundering (plus)**:
- **Job Family Group**:
Compliance and Control
- **Job Family**:
Business KYC
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
Lo sentimos, este trabajo no está disponible en su región
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Acerca de lo último User experience lead--cm0549 Empleos en Heredia !
6
Software Engineering Team Lead (.NET/azure/angular)
Heredia, Heredia
FusionHit
Hoy
Trabajo visto
Descripción Del Trabajo
**We are looking for two Senior.NET/Angular/Azure Software Engineer to mentor and lead teams for a Platform Modification project with one of our US based clients. Teams will be made up of 5 members, one lead, 1 senior and 3 mid level developers. The team lead will be involved with the hiring for the remaining 4 positions on his/her team. Must reside and have work authorization in Costa Rica, El Salvador or Colombia to apply. Two positions available.**
- 6+ years of experience as a Software Engineer - full stack preferred. **This team uses C#, Angular and Azure.**:
- BS/MS in Computer Science or related field
- ** Expert knowledge of C# and a solid understanding of Azure.**:
- ** Previous Team Lead experience required**:
- Experience developing microservices a strong preference.
- ** Strong communication in English - minimum level of B2, C level preferred.**:
- Ability to learn new frameworks quickly and drive innovative solutions
- Demonstrated ability to work in a fast-paced, rapidly-changing environment
**Perks of working at FusionHit**:
- Work From Anywhere!
- Private Medical Insurance
- Corporate Access to FusionHit Udemy Account
- Personal and Professional Development Courses & Certifications
- Flexible Schedule
- 3 Sick Days per year
- Birthday Off
- Extra Days for Special Occasions
- Team Building Meal Reimbursement
- Equipment Granted
- Monthly Recognitions
- High Impact Committees
- Flexible working schedule and environment
**Are you curious already?**
8yOlmHHoCa
- 6+ years of experience as a Software Engineer - full stack preferred. **This team uses C#, Angular and Azure.**:
- BS/MS in Computer Science or related field
- ** Expert knowledge of C# and a solid understanding of Azure.**:
- ** Previous Team Lead experience required**:
- Experience developing microservices a strong preference.
- ** Strong communication in English - minimum level of B2, C level preferred.**:
- Ability to learn new frameworks quickly and drive innovative solutions
- Demonstrated ability to work in a fast-paced, rapidly-changing environment
**Perks of working at FusionHit**:
- Work From Anywhere!
- Private Medical Insurance
- Corporate Access to FusionHit Udemy Account
- Personal and Professional Development Courses & Certifications
- Flexible Schedule
- 3 Sick Days per year
- Birthday Off
- Extra Days for Special Occasions
- Team Building Meal Reimbursement
- Equipment Granted
- Monthly Recognitions
- High Impact Committees
- Flexible working schedule and environment
**Are you curious already?**
8yOlmHHoCa
Lo sentimos, este trabajo no está disponible en su región
7
User Experience Designer - Cr0359
Heredia, Heredia
Hangar Worldwide
Hoy
Trabajo visto
Descripción Del Trabajo
**Show the world what you can do.**
**In this role you will**:
- Perform the following responsibilities with strong oversight of the lead
- Work collaboratively with industry experts and the development team to achieve the business goals
- Carrie out complex research and test user experience and user behavior to determine their needs, feelings, desires and pain points with a senior or lead’s direction and oversight. Some of the tasks and deliverables include (but are not limited to): user testing, A/B testing, shadowing, interviews, data analysis, measure product performance, psychographics analysis, observational research, heuristic analysis, card sorting and empathy map
- Structure user research insights using design-thinking exercises with a senior or lead’s direction and Some of the tasks and deliverables include (but are not limited to): personas, user journey, and storyboards
- Propose strategies with a senior or lead’s direction and oversight to achieve business Some of the tasks and deliverables include (but are not limited to): UX strategy, KPI setup, user stories, content audit, content strategy and time estimates
- Design under supervision complex and innovative information structure hierarchy based on UX Some of the tasks and deliverables include (but are not limited to): sitemap and user flows
- Sketch out and come up with complex variety solutions with a senior or lead’s direction and The UX Designer can design variety solutions for a given problem and enhance these solutions over time with nimble learning and experience. Some of the tasks and deliverables include (but are not limited to): mood boards, sketching, wireframing, basics of visual design, prototyping, basics of style guide design
- Prepare handoff for the development Some of the tasks and deliverables include (but are not limited to): design comps, design assets, redlines and UX documentation
- Help build team culture with drive, collaboration, transparency and inspiring spirit
- Stay up to date with the latest design trends, systems, tools, technologies and platforms, while fostering excellence
**What are we looking for? Besides a great attitude,**
**You have**:
- Advanced English proficiency (B2+ reading, writing, and conversational).
- 2+ years of experience in UX agencies, digital agencies, design agencies, and/or startups
- Experience on UX/UI projects for international clients and global
- Understanding of visual design
- Basic understanding of interactivity, animation principles and best practices
- A UX designer must be current with the latest design and prototyping tools used in their area. These tools include (but are not limited to): Figma, Sketch, Invision, Adobe XD, Photoshop, Abstract, Principle and Zeplin.
- Understanding of digital marketing, online advertising and business strategy concepts
- Proven experience with the main responsibilities of a UX designer mentioned above
**It’s a plus if you have**:
- Bachelor’s degree in Product Design, Industrial Design, Graphic Design, Visual Design, Advertising Design or related field OR equivalent experience in UX and/or digital agencies or start-ups
- Any certification, course or training on UX, UI, visual design, design systems, marketing campaign, business and/or design-thinking
- Working experience with Pharma account’s
**Competencies to be successful in the role**:
- Communicates effectively
- Cultivates innovation
- Drives results
- Learns quickly when facing new situations
- Manages complexity
- Attention to Detail
**In this role you will**:
- Perform the following responsibilities with strong oversight of the lead
- Work collaboratively with industry experts and the development team to achieve the business goals
- Carrie out complex research and test user experience and user behavior to determine their needs, feelings, desires and pain points with a senior or lead’s direction and oversight. Some of the tasks and deliverables include (but are not limited to): user testing, A/B testing, shadowing, interviews, data analysis, measure product performance, psychographics analysis, observational research, heuristic analysis, card sorting and empathy map
- Structure user research insights using design-thinking exercises with a senior or lead’s direction and Some of the tasks and deliverables include (but are not limited to): personas, user journey, and storyboards
- Propose strategies with a senior or lead’s direction and oversight to achieve business Some of the tasks and deliverables include (but are not limited to): UX strategy, KPI setup, user stories, content audit, content strategy and time estimates
- Design under supervision complex and innovative information structure hierarchy based on UX Some of the tasks and deliverables include (but are not limited to): sitemap and user flows
- Sketch out and come up with complex variety solutions with a senior or lead’s direction and The UX Designer can design variety solutions for a given problem and enhance these solutions over time with nimble learning and experience. Some of the tasks and deliverables include (but are not limited to): mood boards, sketching, wireframing, basics of visual design, prototyping, basics of style guide design
- Prepare handoff for the development Some of the tasks and deliverables include (but are not limited to): design comps, design assets, redlines and UX documentation
- Help build team culture with drive, collaboration, transparency and inspiring spirit
- Stay up to date with the latest design trends, systems, tools, technologies and platforms, while fostering excellence
**What are we looking for? Besides a great attitude,**
**You have**:
- Advanced English proficiency (B2+ reading, writing, and conversational).
- 2+ years of experience in UX agencies, digital agencies, design agencies, and/or startups
- Experience on UX/UI projects for international clients and global
- Understanding of visual design
- Basic understanding of interactivity, animation principles and best practices
- A UX designer must be current with the latest design and prototyping tools used in their area. These tools include (but are not limited to): Figma, Sketch, Invision, Adobe XD, Photoshop, Abstract, Principle and Zeplin.
- Understanding of digital marketing, online advertising and business strategy concepts
- Proven experience with the main responsibilities of a UX designer mentioned above
**It’s a plus if you have**:
- Bachelor’s degree in Product Design, Industrial Design, Graphic Design, Visual Design, Advertising Design or related field OR equivalent experience in UX and/or digital agencies or start-ups
- Any certification, course or training on UX, UI, visual design, design systems, marketing campaign, business and/or design-thinking
- Working experience with Pharma account’s
**Competencies to be successful in the role**:
- Communicates effectively
- Cultivates innovation
- Drives results
- Learns quickly when facing new situations
- Manages complexity
- Attention to Detail
Lo sentimos, este trabajo no está disponible en su región
8
Support Escalation Engineer-windows User Experience
San Jose, Heredia
Microsoft Corporation
Hoy
Trabajo visto
Descripción Del Trabajo
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
**Responsibilities**:
Responsibilities
Response and Resolution
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
- Performs in-depth product troubleshooting and remediation when needed.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Readiness
- Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
Product/Process Improvement
- Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
- Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
- Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Qualifications**:
Qualifications
Required/Minimum Qualifications
- 3+ years technical support, technical consulting experience, or information technology experience
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
Preferred Qualifications
- Microsoft Technology Certifications.
Language Qualification
English Language: fluent in reading, writing and speaking.
Role related required qualifications:
Windows System Administration, Configuration, including a good advanced understanding of:
- Registry
- File Storage
- User Accounts and Access Control
- Event Logs and Auditing
- Performance, Resource Monitor
- Networking (TCP, IP)
Experience in one or more of these areas desirable
Automated installation of Windows
User Profile management
Windows Update management
Kerberos and delegation
Bitlocker administration
Windows Shell configuration and management
Windows Activation, Licensing
Remote Desktop Services configuration and management
Clustering
Printing configuration and management
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Application installation and management
Windows backup and VSS
PowerShell scripting
Active Directory topology and management
Network Tracing and analysis
Public Key Infrastructure (PKI) deployment, management
Remote File Systems (SMB)
Group Policy management
DNS deployment, management
Troubleshooting hangs and
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
**Responsibilities**:
Responsibilities
Response and Resolution
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
- Performs in-depth product troubleshooting and remediation when needed.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Readiness
- Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
Product/Process Improvement
- Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
- Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
- Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Qualifications**:
Qualifications
Required/Minimum Qualifications
- 3+ years technical support, technical consulting experience, or information technology experience
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
Preferred Qualifications
- Microsoft Technology Certifications.
Language Qualification
English Language: fluent in reading, writing and speaking.
Role related required qualifications:
Windows System Administration, Configuration, including a good advanced understanding of:
- Registry
- File Storage
- User Accounts and Access Control
- Event Logs and Auditing
- Performance, Resource Monitor
- Networking (TCP, IP)
Experience in one or more of these areas desirable
Automated installation of Windows
User Profile management
Windows Update management
Kerberos and delegation
Bitlocker administration
Windows Shell configuration and management
Windows Activation, Licensing
Remote Desktop Services configuration and management
Clustering
Printing configuration and management
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Application installation and management
Windows backup and VSS
PowerShell scripting
Active Directory topology and management
Network Tracing and analysis
Public Key Infrastructure (PKI) deployment, management
Remote File Systems (SMB)
Group Policy management
DNS deployment, management
Troubleshooting hangs and
Lo sentimos, este trabajo no está disponible en su región
9