3 Ofertas de User Experience Lead-cm0549 en Costa Rica
Regulatory Compliance Team Lead
Emerson
Publicado hace 24 días
Trabajo visto
Descripción Del Trabajo
Regulatory Compliance Team Lead will work for the Regulatory Compliance Shared Services, supporting the Regulatory Compliance Manager in managing the team and conducting Trade Compliance Tasks on behalf of Automation Solutions and Commercial and Residential Business Units located in North America
Regulatory Compliance Team Lead plays a key role supervising Regulatory Compliance personnel to ensure that customer's expectations are being met. Regulatory Compliance Team Lead also supports other activities such as (but not limited to):
+ Implement, development and maintenance of Regulatory Compliance tasks.
+ Development and maintenance of procedures.
+ Resolve customers and team escalations
+ Development and maintenance of metrics and reports.
+ Build effective teams
Regulatory Compliance Lead interacts with the Regulatory Compliance Shared Services Team, the Regulatory Compliance Shared Services Manager, Regulatory Compliance Directors, Regulatory Compliance and Logistics Specialist and Managers located in North America, brokers and freight forwarders if required.
**In This Role, Your Responsibilities Will Be:**
+ Work 50% of the time on specific Regulatory Compliance activities for at least one Business Unit.
+ Support and assist in promotion of Regulatory Compliance Shared Services.
+ Work with the Regulatory Compliance Shared Services Managers to identify customers' needs and expectations; implement adjustments if required to meet customers' changing demands.
+ Support the Regulatory Compliance Shared Services Manager to manage the Regulatory Compliance Shared Services Team
+ Manage Regulatory Compliance personnel, to ensure that customers' expectations are being met, in terms of results and resource utilization.
+ Assign and measure Internal Key Performance Indicators to evaluate Tactical teams' performance.
+ Develop and implement new processes to provide specific services to Emerson Business Units
+ Worldwide support on ongoing Regulatory Compliance activities and projects for specific Business Units
+ Support Regulatory Compliance Shared Services Manager with Team's workload, performance, training, attrition, engagement, and career path.
+ Build effective teams by hiring diverse talent, setting clear expectations & objectives, and supporting the environment for open communication & collaboration
+ Actively participate on Regulatory Compliance Initiatives
+ Optimizes work process
+ Ensure that processes are correctly performed, in a timely manner.
+ Support team members with queries.
+ Support Regulatory Compliance Shared Services Manager with recurrent one on ones and annual performance evaluation.
**Who You Are:**
**For This Role, You Will Need:**
+ Bachelor's Degree in Administration or Commerce related career and enrolled in a Major Degree
+ Outstanding verbal and written communication skills in English(B2+); Portuguese is a plus
+ Advance knowledge of Microsoft Office, (Word, PowerPoint and Excel) is required.
+ Knowledge in Regulatory Compliance Tools such as Tradesphere, Trade Import, RPS on Demand, Archer, Oracle
+ Advanced knowledge in Regulatory Compliance requirements (Self-Assessment), including General Compliance, Import and Export Compliance and Supply Chain Security.
+ Knowledge in 6 screening elements, knowledge in Logistics and Customs terms, Knowledge in United States and Canada Customs legislation, INCOTERMS, and Import & Export classification.
+ Visa B1/B2 is a plus
+ Experience in Power BI is a plus
+ Three to five years of experience working with Regulatory Compliance / Customs environment
+ Demonstrated customer service orientation.
+ Demonstrated ability to supervise, train, to work with and develop direct reports to complete tasks and assignments.
+ Demonstrated experience in onboarding, developing, implementing, and reviewing processes and procedures.
+ Demonstrated ability to work with numbers and names at a high level of accuracy and with a level of attention to detail that enables you to catch potential errors and to ask questions to ensure mistakes are caught and corrected.
+ Demonstrated experience in communicating and presenting results to the Management team.
+ This position requires to travel at least 10% of the time
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Regulatory Compliance Team Lead plays a key role supervising Regulatory Compliance personnel to ensure that customer's expectations are being met. Regulatory Compliance Team Lead also supports other activities such as (but not limited to):
+ Implement, development and maintenance of Regulatory Compliance tasks.
+ Development and maintenance of procedures.
+ Resolve customers and team escalations
+ Development and maintenance of metrics and reports.
+ Build effective teams
Regulatory Compliance Lead interacts with the Regulatory Compliance Shared Services Team, the Regulatory Compliance Shared Services Manager, Regulatory Compliance Directors, Regulatory Compliance and Logistics Specialist and Managers located in North America, brokers and freight forwarders if required.
**In This Role, Your Responsibilities Will Be:**
+ Work 50% of the time on specific Regulatory Compliance activities for at least one Business Unit.
+ Support and assist in promotion of Regulatory Compliance Shared Services.
+ Work with the Regulatory Compliance Shared Services Managers to identify customers' needs and expectations; implement adjustments if required to meet customers' changing demands.
+ Support the Regulatory Compliance Shared Services Manager to manage the Regulatory Compliance Shared Services Team
+ Manage Regulatory Compliance personnel, to ensure that customers' expectations are being met, in terms of results and resource utilization.
+ Assign and measure Internal Key Performance Indicators to evaluate Tactical teams' performance.
+ Develop and implement new processes to provide specific services to Emerson Business Units
+ Worldwide support on ongoing Regulatory Compliance activities and projects for specific Business Units
+ Support Regulatory Compliance Shared Services Manager with Team's workload, performance, training, attrition, engagement, and career path.
+ Build effective teams by hiring diverse talent, setting clear expectations & objectives, and supporting the environment for open communication & collaboration
+ Actively participate on Regulatory Compliance Initiatives
+ Optimizes work process
+ Ensure that processes are correctly performed, in a timely manner.
+ Support team members with queries.
+ Support Regulatory Compliance Shared Services Manager with recurrent one on ones and annual performance evaluation.
**Who You Are:**
**For This Role, You Will Need:**
+ Bachelor's Degree in Administration or Commerce related career and enrolled in a Major Degree
+ Outstanding verbal and written communication skills in English(B2+); Portuguese is a plus
+ Advance knowledge of Microsoft Office, (Word, PowerPoint and Excel) is required.
+ Knowledge in Regulatory Compliance Tools such as Tradesphere, Trade Import, RPS on Demand, Archer, Oracle
+ Advanced knowledge in Regulatory Compliance requirements (Self-Assessment), including General Compliance, Import and Export Compliance and Supply Chain Security.
+ Knowledge in 6 screening elements, knowledge in Logistics and Customs terms, Knowledge in United States and Canada Customs legislation, INCOTERMS, and Import & Export classification.
+ Visa B1/B2 is a plus
+ Experience in Power BI is a plus
+ Three to five years of experience working with Regulatory Compliance / Customs environment
+ Demonstrated customer service orientation.
+ Demonstrated ability to supervise, train, to work with and develop direct reports to complete tasks and assignments.
+ Demonstrated experience in onboarding, developing, implementing, and reviewing processes and procedures.
+ Demonstrated ability to work with numbers and names at a high level of accuracy and with a level of attention to detail that enables you to catch potential errors and to ask questions to ensure mistakes are caught and corrected.
+ Demonstrated experience in communicating and presenting results to the Management team.
+ This position requires to travel at least 10% of the time
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Lo sentimos, este trabajo no está disponible en su región
0
Cyber Incident Response Team Lead
Heredia, Heredia
Experian
Hoy
Trabajo visto
Descripción Del Trabajo
Company Description
Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
**Job Description**:
As a member of Experian’s Global Security Office (EGSO) / Global Cyber Incident Response Team, (GCIRT) this individual will respond, contain, escalate, investigate, and coordinate mitigation of security events relative to anomalies detected and escalated by the Global Security Operations Center (GSOC) according to Experian’s Incident Response Plan. The member will respond and analyze security incidents involving threats targeting Experian information assets. These threats may include phishing, malware, network attacks, suspicious activity, etc. In addition, this position will involve working with end-users, stakeholders, technical support teams, and management to ensure proper remediation and recovery from these threats. Leverages analytical skills using data collected from endpoints, environmental logging, and a variety of other sources to maximize containment and eradication of threats, while expediting recovery of the business. This individual will be responsible for driving the Incident Response teams SLO Goals and performance, working to improve Incident Response process documentation, and coordinating training of team. They will be accountable for the overall Incident Response tower personnel management strategy.
This position reports to the GSOC Sr. Manager Cyber Incident Response.
Key Responsibilities Include:
The Team Lead executes Operational Processes and Procedures as a matter of daily responsibility. The role is the detailed and repeatable execution of all operational tasks which are documented in the Wiki and Incident Response Plan.
- Respond to Security to cyber security events and alerts associated to threats, intrusions, and/or compromises per SLO.
- Effectively manages multiple cases related to security incidents throughout the incident response lifecycle; including Analysis, Containment, Eradication, Recovery, and Lessons Learned.
- Identifies best methods to contain, eradicate, and recover from a wide variety of security incidents. Provides recommendations to proactively prevent incidents from re-occurring in the future.
- Coordinates successful conclusion of security incidents according to Process & Procedures. Escalates severe incidents according to Experian’s Incident Response Plan.
- Maintains all case documentation, including notes, analysis findings, containment steps, and root cause for each assigned security incident.
- Maintains a foundational understanding of common Operating Systems (Windows, Linux, Mac OS), Networking (Firewalls, Proxies, etc.), and Security Technologies (Anti-Virus, Intrusion Prevention, etc.)
- Follow all documented GCIRT playbooks, standards, processes, and procedures (GCIRT xWiki). All cases owned by an Analyst shall be well documented in accordance with GCIRT standards.
- Frequently attend and participate in the GSOC Weekly Lessons Learned Meetings. Contribute at least two (2) items to the GSOC Weekly Meeting Lessons Learned per Month.
- Maintain GCIRT Shift Logs for period worked. Verify Shift Logs are completed and accurate by L1 analysts.
- All assigned security incidents must be reviewed, updated, and documented at least every (3) business days. Coordinate coverage for any cases which need update while out on leave or holiday.
- Incident updates or contact with end user to be done every 24 hours and documented case notes.
- Maintain assigned case load and efficiently move incidents through each phase of the IR Lifecyle with a goal to complete cases within 5 business days.
- Follow case hand-off procedure, assisting other GCIRT Team Members with their caseload while they are off shift.
- Provide Advanced Support as needed to other GCIRT Analysts (Logs review, IP Block question). Mentor other GCIRT analyst when required (process question, tool usage)
- Leads local resources to ensure team meets SLOs and follows Incident Response Process, Procedures & Playbooks.
- Supports overall direction for the GCIRT and input to the overall security strategy.
- Work with GCIRT team to resolve any case discrepancies or breach of SLOs, including:
- Unresolved GCIRT Cases exceeding SLOs and make sure to assist other analysts with their cases
- Inactivity-No updates in more than (7) days and remind other analysts to follow up on thei
Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
**Job Description**:
As a member of Experian’s Global Security Office (EGSO) / Global Cyber Incident Response Team, (GCIRT) this individual will respond, contain, escalate, investigate, and coordinate mitigation of security events relative to anomalies detected and escalated by the Global Security Operations Center (GSOC) according to Experian’s Incident Response Plan. The member will respond and analyze security incidents involving threats targeting Experian information assets. These threats may include phishing, malware, network attacks, suspicious activity, etc. In addition, this position will involve working with end-users, stakeholders, technical support teams, and management to ensure proper remediation and recovery from these threats. Leverages analytical skills using data collected from endpoints, environmental logging, and a variety of other sources to maximize containment and eradication of threats, while expediting recovery of the business. This individual will be responsible for driving the Incident Response teams SLO Goals and performance, working to improve Incident Response process documentation, and coordinating training of team. They will be accountable for the overall Incident Response tower personnel management strategy.
This position reports to the GSOC Sr. Manager Cyber Incident Response.
Key Responsibilities Include:
The Team Lead executes Operational Processes and Procedures as a matter of daily responsibility. The role is the detailed and repeatable execution of all operational tasks which are documented in the Wiki and Incident Response Plan.
- Respond to Security to cyber security events and alerts associated to threats, intrusions, and/or compromises per SLO.
- Effectively manages multiple cases related to security incidents throughout the incident response lifecycle; including Analysis, Containment, Eradication, Recovery, and Lessons Learned.
- Identifies best methods to contain, eradicate, and recover from a wide variety of security incidents. Provides recommendations to proactively prevent incidents from re-occurring in the future.
- Coordinates successful conclusion of security incidents according to Process & Procedures. Escalates severe incidents according to Experian’s Incident Response Plan.
- Maintains all case documentation, including notes, analysis findings, containment steps, and root cause for each assigned security incident.
- Maintains a foundational understanding of common Operating Systems (Windows, Linux, Mac OS), Networking (Firewalls, Proxies, etc.), and Security Technologies (Anti-Virus, Intrusion Prevention, etc.)
- Follow all documented GCIRT playbooks, standards, processes, and procedures (GCIRT xWiki). All cases owned by an Analyst shall be well documented in accordance with GCIRT standards.
- Frequently attend and participate in the GSOC Weekly Lessons Learned Meetings. Contribute at least two (2) items to the GSOC Weekly Meeting Lessons Learned per Month.
- Maintain GCIRT Shift Logs for period worked. Verify Shift Logs are completed and accurate by L1 analysts.
- All assigned security incidents must be reviewed, updated, and documented at least every (3) business days. Coordinate coverage for any cases which need update while out on leave or holiday.
- Incident updates or contact with end user to be done every 24 hours and documented case notes.
- Maintain assigned case load and efficiently move incidents through each phase of the IR Lifecyle with a goal to complete cases within 5 business days.
- Follow case hand-off procedure, assisting other GCIRT Team Members with their caseload while they are off shift.
- Provide Advanced Support as needed to other GCIRT Analysts (Logs review, IP Block question). Mentor other GCIRT analyst when required (process question, tool usage)
- Leads local resources to ensure team meets SLOs and follows Incident Response Process, Procedures & Playbooks.
- Supports overall direction for the GCIRT and input to the overall security strategy.
- Work with GCIRT team to resolve any case discrepancies or breach of SLOs, including:
- Unresolved GCIRT Cases exceeding SLOs and make sure to assist other analysts with their cases
- Inactivity-No updates in more than (7) days and remind other analysts to follow up on thei
Lo sentimos, este trabajo no está disponible en su región
1
Learning Experience Manager, Customer Trust Training - Buyer Risk Prevention
San Jose, Heredia
Amazon
Ayer
Trabajo visto
Descripción Del Trabajo
Description
Would you like to join a dynamic Amazon team that is focused on designing and developing global training that meets business needs? The Buyer Risk Prevention Learning Experience Design team owns the creation of targeted learning solutions (eLearning, VILT, and other modalities) that enable investigators to resolve customer issues and investigate potential fraud and abuse. We are currently looking for a strong manager to lead our Costa Rica team in developing global training content that supports investigator performance.
The successful candidate will manage a team of learning experience designers. This includes regular meetings with direct reports, the global team, and business stakeholders. It also includes resource planning and allocation, delivering programmatic goals, and managing the team's performance. The candidate will also be expected to drive content- related programs from conception to delivery, working in collaboration with global stakeholders.
This role requires an individual with excellent instructional design, people management, and project management skills. The candidate must be a self-starter, with strong attention to detail, capable of diving deep, and able to work in a fast-paced and dynamic environment. Great interpersonal skills, strong verbal and written communication, time management, and the ability to deal with ambiguity are required.
Demonstrated affinity for technology and a background in training, multi-modal instructional design, technical writing, editing, and information design would be a plus. A passion for communicating effectively is essential to the role.
Key job responsibilities
Key job responsibilities
- Partner with Operations teams to meet business goals
- Balance workload and priorities to meet short-term targets and team goals. Make trade-offs: time vs. quality vs. resources
- Lead a team of LXDs - to meet SLAs and deliver results. Hire, manage performance, coach, and promote ICs
- Audit team deliverables to ensure high quality
About the team
Our team of talented learning experience designers strive to uphold these tenets:
1. Create impactful, data-driven learning.
2. Prioritize effectiveness over design, style and speed.
3. Be learner-obsessed.
4. Create elevated learning experiences.
5. Make learning scalable and sustainable.
We collaborate with stakeholders with a consultative approach, working backwards from the business problem to determine the best approach to achieve the desired business outcomes using metrics, feedback, and data analytics to measure performance improvements.
Basic Qualifications
- 3+ years of team management experience
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- Experience implementing repeatable processes and driving automation or standardization
- Experience in data mining, data management, reporting, and SQL queries
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Would you like to join a dynamic Amazon team that is focused on designing and developing global training that meets business needs? The Buyer Risk Prevention Learning Experience Design team owns the creation of targeted learning solutions (eLearning, VILT, and other modalities) that enable investigators to resolve customer issues and investigate potential fraud and abuse. We are currently looking for a strong manager to lead our Costa Rica team in developing global training content that supports investigator performance.
The successful candidate will manage a team of learning experience designers. This includes regular meetings with direct reports, the global team, and business stakeholders. It also includes resource planning and allocation, delivering programmatic goals, and managing the team's performance. The candidate will also be expected to drive content- related programs from conception to delivery, working in collaboration with global stakeholders.
This role requires an individual with excellent instructional design, people management, and project management skills. The candidate must be a self-starter, with strong attention to detail, capable of diving deep, and able to work in a fast-paced and dynamic environment. Great interpersonal skills, strong verbal and written communication, time management, and the ability to deal with ambiguity are required.
Demonstrated affinity for technology and a background in training, multi-modal instructional design, technical writing, editing, and information design would be a plus. A passion for communicating effectively is essential to the role.
Key job responsibilities
Key job responsibilities
- Partner with Operations teams to meet business goals
- Balance workload and priorities to meet short-term targets and team goals. Make trade-offs: time vs. quality vs. resources
- Lead a team of LXDs - to meet SLAs and deliver results. Hire, manage performance, coach, and promote ICs
- Audit team deliverables to ensure high quality
About the team
Our team of talented learning experience designers strive to uphold these tenets:
1. Create impactful, data-driven learning.
2. Prioritize effectiveness over design, style and speed.
3. Be learner-obsessed.
4. Create elevated learning experiences.
5. Make learning scalable and sustainable.
We collaborate with stakeholders with a consultative approach, working backwards from the business problem to determine the best approach to achieve the desired business outcomes using metrics, feedback, and data analytics to measure performance improvements.
Basic Qualifications
- 3+ years of team management experience
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- Experience implementing repeatable processes and driving automation or standardization
- Experience in data mining, data management, reporting, and SQL queries
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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