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About Us
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Our Core Values Are

• Creativity: Make it simple, lead the change.
• Commitment: Aim for better, impact for the good.
• Connection: Share experiences, grow together.

Some Of Our Benefits

• Medical Services
• Educational Reimbursement
• Cafeteria and Transportation
• ASO Foundever

Job Summary
Join our team and work for top global companies

We are looking for a dedicated Customer Service Representative to join our team located in our San Pedro site.

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions with the given tools via the phone, email, or chat. To make sure that objectives set by the client are met successfully.

Requirements
Primary Job Responsibilities & Job Requirements

• Fluent in verbal and written English, High Proficiency level. (85 %) (must)
• Able to work in our San Pedro Building (must)
• High School Diploma (must)
• Soft Sales Skills (desired)
• Customer Service experience is a plus.
• Basic Mathematical Skills
• Listening skills
• Negotiation skills.
• Customer service oriented.
• Adaptability.
• Teamwork.
• Stress tolerance.
• Good data entry.

Responsibilities

• Identify problems and search for solutions to offer answers to questions from customers using the given channel of communication.
• Be aware of current procedures to offer accurate information.
• Document correctly the database using the given tools to keep track of customer requests through data entry.
• Meet established individual and team performance targets, including customer service, productivity, and quality standards.
• Follow up on the customer issue until is solved such as requests, payments, transactions, information changes, or any other issue addressed by the customer.
• To communicate with the coach, team members, and other teams regarding problems, solutions, and trends.
• To keep all equipment and tools under his/her responsibility in excellent condition. To keep account information confidential and protect it from unauthorized use.
• To perform any other tasks, duties, or services requested by his/her immediate superior.

Job Title:
Technical Sales Associate

Location:
Heredia, Costa Rica (Onsite)

Education:
High School Diploma or equivalent

Experience:
2 to 4 years of relevant sales experience, preferably in technology hardware such as CPUs, GPUs, computer components, or data center equipment

Number of Openings:
50+

Summary:

This role is essential for driving business growth by proactively generating and qualifying high-quality sales leads. The Sales Development Representative will support the sales team by building strong relationships with prospects, clearly communicating product value, and maintaining a consistent pipeline to help meet and exceed revenue goals.

Roles and Responsibilities:

• Proactively reach out to prospects via phone calls, emails, and other communication channels.

• Present and explain company products and services in a compelling and clear manner.

• Qualify leads and guide them through the sales process effectively.

• Transition qualified leads smoothly to the sales team for further engagement.

• Maintain accurate and up-to-date records in CRM systems to ensure data integrity.

• Collaborate with marketing and sales teams to optimize campaigns and improve lead quality.

Required Skills:

• Proven experience in sales or business development roles.

• Strong communication, interpersonal, and organizational skills.

• Proficiency in using CRM software to manage sales pipelines.

• Self-motivated, goal-oriented, and able to work independently.

• Experience selling or working with technology hardware products such as CPUs, GPUs, or related components is highly preferred.

Desired Skills:

• Basic understanding of sales qualification methodologies and techniques.

• Flexibility to work varying hours if required.

Huntsman's Advanced Materials Division is seeking a
Sales Support Associate
supporting our GBS Site in San Jose, Costa Rica. This position will report to Pricing & Back Office Team Lead

Job Scope
The Sales Support Associate plays a key role in supporting our Customers, Customer Service, Commercial, and Supply Chain teams by delivering high-quality transactional and business services related to commercial office tasks. This role ensures services are delivered on time, to agreed performance and cost targets, across all relevant businesses and sites. It operates within a culture that values continuous improvement of global processes and outcomes.

We're looking for someone who is passionate about delivering excellent customer support, has a talent for problem-solving, and can make effective decisions in a fast-paced, ever-changing environment.

Summary
In summary, as the Sales Support Associate, you will:

• Assisting the ADMAT Commercial Organization with customer notifications and communications, and maintaining records in a centralized location
• Providing phone coverage for incoming external inquiries and directing them to the appropriate ADMAT associate
• Entering pricing records into the pricing database as directed by Sales Representatives on a daily basis, including year-end mass changes
• Managing EH&S inquiries from internal and external customers by logging them into designated database and following through to completion
• Fulfilling SDS (Safety Data Sheet) and TDS (Technical Data Sheet) requests
• Setting up new customers: liaising directly with customers to collect required documentation, creating customer records in master data, coordinating setup internally, and tracking progress via SharePoint
• Maintaining commercial master data as directed by Sales Managers
• Capturing leads and inquiries received via phone or email in the C4C platform and assigning them to the appropriate Sales or Technical Representative
• Supporting projects as assigned by the Team Leads or Sales Managers

Qualifications
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

The candidate must have an unrestricted right to work for Huntsman in Costa Rica.
Minimum Qualifications

• Bachelor's degree in business administration, supply chain, engineering or a related field; or equivalent experience in Customer Service, Sales, Finance, Logistics and Supply Chain, or Inside Sales roles.
• 4+ years of relevant experience may be substituted in lieu of a degree

Skills And Knowledge

• Experience with SAP Sales module or another ERP system
• Proficiency in Microsoft Excel for data handling and reporting
• Strong problem-solving skills with the ability to challenge the status quo
• Proactive and self-motivated, with excellent communication skills for clear and effective interaction with stakeholders via email and phone
• Bilingual: Proficiency in written and spoken English and Spanish

Preferred Qualifications

• Chemical industry or similar industry experience.
• Strong typing ability, accurate data entry skills.
• Lean six sigma, knowledge. Certification is nice to have but not required

Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide
equal employment opportunities (EEO)
to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.

Please refer to for Company's
Data Privacy and Protection information.
All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service.
Huntsman is aware of a
scam involving fraudulent job offers
. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in "" , and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website

Customer Service Representative – Entry Level

Location: Heredia, Costa Rica

Job Type: Full-time, on site position.

Job Summary:

We are looking for a Customer Service Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Follow company guidelines and policies to provide excellent service.
• Identify opportunities to improve customer satisfaction and escalate issues when necessary.

Requirements:

• English level: Intermediate to Advanced (spoken and written).
• Previous customer service experience is a plus but not required.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and attention to detail.
• Basic computer skills.

Función Principal

Customer Service Administrator:

Responsable de responder a consultas y quejas de los clientes. Atiende e inicia una variedad de comunicaciones en tiempo real, tanto entrantes como salientes, basadas en voz para apoyar el servicio al cliente, principalmente en la toma y seguimiento de pedidos.

Perfil Requerido

Grado académico:
Secundaria completa.

Nivel de inglés:
Avanzado tanto oral como escrito (aprobar prueba escrita o certificado que lo respalde)

Experiencia mínima:
2 años

Experiencia específica:

• Experiencia en call center o centros de servicios compartidos
• Manejo de herramientas MRP (SAP/Oracle)
• Sistemas CRM

Conocimientos técnicos:

• Manejo del paquete de Office
• Conocimiento de Excel intermedio
• Manejo del sistema Oracle

Now Hiring: Bilingual Customer Service Agent

Location: AFZ, Heredia, Costa Rica | Fully On-site
(Free transportation)

Full-time | Indefinite-Term Contract | 2 Consecutive weekdays Off

Key Responsibilities

• Handle
  inbound calls
  with a focus on first-call resolution
• Troubleshoot platform-related issues (e.g. credit applications, account access, payment arrangements)
• Guide users through app features and resolve general inquiries

Requirements

• English–Spanish bilingual (≥80%)
  – strong oral and written communication skills
• 1+ year
  of experience in customer service or high-volume call centers
• High school diploma required

• Must be available for a
  flexible schedule
  , including weekends

• 
  Apply now

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Position Summary:

An outstanding opportunity has presented itself for a Supervisor, Customer Service in our Information Technology sector at our Shared Service Center in Costa Rica. This stimulating role is perfect for a driven leader with demonstrated experience in leading a team within a dynamic, customer-focused atmosphere. This position ensures immense career growth potential and the opportunity to implement effective strategies that align with our overall business goals to cultivate growth and customer dedication.

Key Responsibilities:

• Lead a team of customer service representatives in complex administration tasks, order management, quotations, master data, and invoicing.
• Ensure the success of daily team operations.
• Solve complex customer needs and handle user problems by coordinating with other teams.
• Communicate cross-functionally with departments such as Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems.
• Ensure Key Performance Metrics for Customer Services are met.
• Support strategies to foster customer dedication and achieve high customer happiness scores.
• Collaborate with Sales to improve the customer experience by providing appropriate mentorship.
• Lead key projects to support local and corporate initiatives.
• Identify and implement improvement opportunities in systems, processes, and tools.
• Coordinate the management of customer-related data within ERP systems.
• Lead cross-training and support initiatives to meet business demands.
• Stabilize the Operations Teams to reduce attrition rates.
• Boost team seniority through effective one-on-one coaching and mentoring.

Skills:

• Demonstrated skills in people management and development.
• Experience in supporting efficiency and productivity projects.
• Excellent written and oral communication skills.
• Ability to interface effectively with internal and external customers.
• Strong results focus and attention to detail.
• Proficiency with systems, including Outlook, PowerPoint, and Excel.
• Good organizational skills and the ability to use initiative and collaborate within a team.
• Ability to handle confidential and proprietary information.
• Excellent analytical and presentation skills.
• Task-focused with enthusiasm and a flexible approach.

Experience:

• Minimum of 3+ years of customer service leadership experience, preferably in a shared services environment.
• Experience with ERP systems.
• Bachelor's degree from a four-year college or university or equivalent work experience.

Working Conditions:

• This position requires repetitive typing and regular use of a computer with multiple displays.
• Physical demands are typical of an office environment.
• Thermo Fisher Scientific is committed to hiring a diverse and inclusive workforce.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

We are seeking a Customer Service Analyst to join our team and help us deliver exceptional experiences to our clients. This role combines analytical thinking with a strong customer-centric mindset, ensuring efficient support operations and data-driven improvements.

Key Responsibilities:

• Handle customer inquiries and escalations with professionalism and empathy.
• Maintain accurate documentation of customer interactions and system updates.
• Prepare reports and dashboards to track service performance and customer feedback.
• Collaborate with cross-functional teams to optimize the customer journey.
• Support the implementation of service process improvements and automation initiatives.

Qualifications & Skills:

• A high level of English proficiency (at least B2 level, both written and spoken) is required and will be tested.
• Preferably currently pursuing a degree in Business Administration, Communications, Industrial Engineering, or a related field.
• Interest or basic knowledge in customer service, data analysis, or CRM systems is an advantage.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Organized, proactive, and eager to learn.
• Enjoys teamwork and collaboration.

What We Offer:

• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Competitive compensation.

Responsabilidades:

• Ordenes de Compras: Revisar, verificar y en caso necesario, procesar el ingreso de órdenes de compra, así como de producto de clientes en el sistema de la empresa. Generar confirmaciones de dichas órdenes y asegurar el envío de las mismas al cliente.
• Contratos y Acuerdos: Ingresar los contratos de clientes y acuerdos de confidencialidad en las carpetas asignadas.
• Quejas y notificaciones: Apoyar, documentar y dar seguimiento a quejas. Establecer la comunicación con el cliente según se requiera, así como la comunicación interna para la resolución de la queja o notificación y confirmar el avance de las investigaciones.
• Comunicación con el Cliente: Atender de manera pronta y oportuna consultas de clientes actuales, así como canalizarlas y resolverlas con el departamento correspondiente dentro de la empresa (notificación de cambios, inventario de materiales, entrega de producto, solución de conflictos, entre otras).
• Visitas de Clientes Actuales y Potenciales: Apoyar en la atención de visitas a la empresa, asegurando que se cumplan los procedimientos establecidos y políticas de la empresa.
• Cumplimiento de Políticas: Velar y cumplir con las políticas establecidas de la empresa y del departamento siguiendo requisitos regulatorios y de los clientes, así como los estándares de la industria.
• Documentación: Brindar soporte en la ejecución, revisión y análisis de reportes y registro de documentos relacionados a Servicio al Cliente.
• Eventos: Brindar soporte al departamento en la coordinación de participación en eventos y actividades promocionales dentro o fuera del país, según sea necesario.

CONOCIMIENTOS, DESTREZASY COMPETENCIAS:

• Bilingüe B2+.
• Conocimiento de la Industria Medicay Estándares ISO.*

GRADO ACADÉMICO, ENTRENAMIENTO Y EXPERIENCIA:

• Estudiante universitario con carrera afín avanzada o profesional con título universitario en Administración, Ingeniería Industrial, o carrera a fín.
• Experiencia en
  machine shops
  .