82 Ofertas de Lifestyle Bartender en Costa Rica

**Job summary**
The BPO SPE Data role requires a professional with 2 to 6 years of experience in managing data processes within a BPO environment. The candidate will work from the office during day shifts utilizing their expertise in MS Office to enhance data management and reporting. Proficiency in English is essential for effective communication and documentation.
**Responsibilities**
+ Manage and process data efficiently to ensure accuracy and reliability in all BPO operations.
+ Utilize MS Office tools to create update and maintain comprehensive data reports.
+ Collaborate with team members to streamline data workflows and improve process efficiency.
+ Analyze data trends and provide actionable insights to support business decisions.
+ Ensure data integrity by conducting regular audits and implementing quality control measures.
+ Communicate effectively with stakeholders to understand data requirements and deliver solutions.
+ Support the development of data management strategies to enhance operational effectiveness.
+ Provide training and guidance to junior team members on data handling best practices.
+ Develop and maintain documentation for data processes and procedures.
+ Assist in the implementation of new data management technologies and tools.
+ Monitor data-related KPIs and report on performance metrics to management.
+ Contribute to the continuous improvement of data processes by suggesting innovative solutions.
+ Ensure compliance with data protection regulations and company policies.
**Qualifications**
+ Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
+ Possess strong analytical skills to interpret complex data sets and derive meaningful insights.
+ Exhibit excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to maintaining high data quality standards.
+ Have a proactive approach to problem-solving and process improvement.
+ Display the ability to work collaboratively in a team-oriented environment.
**Certifications Required**
Microsoft Office Specialist Certification in Excel is recommended.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
We are seeking a dedicated Policy Servicing Specialist with 2 to 6 years of experience to join our team. The ideal candidate will have expertise in MS Office and a strong understanding of policy servicing processes. Experience in Life and Annuities Insurance is a plus. This role requires excellent communication skills in English and the ability to work from our office during day shifts.
**Responsibilities**
+ Manage and process policy servicing requests efficiently to ensure timely and accurate service delivery.
+ Collaborate with team members to resolve policy-related inquiries and issues enhancing customer satisfaction.
+ Utilize MS Office tools to maintain and update policy records ensuring data accuracy and integrity.
+ Analyze policy documents to identify discrepancies and implement corrective actions as needed.
+ Communicate effectively with clients and stakeholders to provide updates and gather necessary information.
+ Support the development and implementation of process improvements to optimize policy servicing operations.
+ Coordinate with internal departments to facilitate seamless policy changes and updates.
+ Monitor and report on policy servicing metrics to track performance and identify areas for improvement.
+ Ensure compliance with company policies and industry regulations in all policy servicing activities.
+ Provide training and guidance to junior team members to enhance their skills and knowledge.
+ Participate in team meetings and contribute to strategic discussions on policy servicing enhancements.
+ Maintain a high level of professionalism and confidentiality in handling sensitive policy information.
+ Stay updated on industry trends and best practices to continuously improve service delivery.
**Qualifications**
+ Demonstrate proficiency in MS Office applications to manage policy data effectively.
+ Exhibit strong analytical skills to identify and resolve policy discrepancies.
+ Possess excellent communication skills in English for effective client interactions.
+ Have a background in Life and Annuities Insurance to enhance domain understanding.
+ Show a commitment to continuous learning and professional development.
+ Display strong organizational skills to manage multiple policy servicing tasks efficiently.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
We are seeking a skilled SME-Customer Service PR with 2 to 3 years of experience to join our team. The ideal candidate will excel in Customer Service Management and MS Excel with a strong focus on enhancing customer and user experiences. This work-from-home position requires a proactive approach to managing customer interactions and improving service delivery during day shifts.
**Responsibilities**
+ Manage customer inquiries efficiently to ensure high satisfaction levels.
+ Utilize MS Excel to analyze customer data and generate insightful reports.
+ Collaborate with cross-functional teams to enhance customer service processes.
+ Develop strategies to improve customer experience and retention.
+ Provide timely and accurate information to customers regarding products and services.
+ Implement feedback mechanisms to gather customer insights and drive improvements.
+ Monitor customer service metrics and identify areas for improvement.
+ Assist in the development of training materials for customer service representatives.
+ Ensure compliance with company policies and procedures in all customer interactions.
+ Support the implementation of new customer service technologies and tools.
+ Facilitate communication between customers and internal teams to resolve issues.
+ Contribute to the creation of a positive and efficient work-from-home environment.
+ Maintain up-to-date knowledge of industry trends and best practices. Qualifications
+ Demonstrate proficiency in Customer Service Management and MS Excel.
+ Exhibit strong analytical skills to interpret customer data effectively.
+ Possess excellent communication and interpersonal skills.
+ Show a keen understanding of customer and user experience principles.
+ Display the ability to work independently and manage time effectively.
+ Have a proactive approach to problem-solving and process improvement.
+ Be adaptable to changing customer needs and service environments.
**Certifications Required**
Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
We are seeking a skilled SME-Customer Service PR with 2 to 3 years of experience to join our team. The ideal candidate will excel in Customer Service Management and MS Excel with a strong focus on enhancing customer and user experiences. This work-from-home position requires a proactive approach to managing customer interactions and improving service delivery during day shifts.
**Responsibilities**
+ Manage customer inquiries efficiently to ensure high satisfaction levels.
+ Utilize MS Excel to analyze customer data and generate insightful reports.
+ Collaborate with cross-functional teams to enhance customer service processes.
+ Develop strategies to improve customer experience and retention.
+ Provide timely and accurate information to customers regarding products and services.
+ Implement feedback mechanisms to gather customer insights and drive improvements.
+ Monitor customer service metrics and identify areas for improvement.
+ Assist in the development of training materials for customer service representatives.
+ Ensure compliance with company policies and procedures in all customer interactions.
+ Support the implementation of new customer service technologies and tools.
+ Facilitate communication between customers and internal teams to resolve issues.
+ Contribute to the creation of a positive and efficient work-from-home environment.
+ Maintain up-to-date knowledge of industry trends and best practices. Qualifications
+ Demonstrate proficiency in Customer Service Management and MS Excel.
+ Exhibit strong analytical skills to interpret customer data effectively.
+ Possess excellent communication and interpersonal skills.
+ Show a keen understanding of customer and user experience principles.
+ Display the ability to work independently and manage time effectively.
+ Have a proactive approach to problem-solving and process improvement.
+ Be adaptable to changing customer needs and service environments.
**Certifications Required**
Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
We are seeking a skilled SME-Customer Service PR with 2 to 3 years of experience to join our team. The ideal candidate will excel in Customer Service Management and MS Excel with a strong focus on enhancing customer and user experiences. This work-from-home position requires a proactive approach to managing customer interactions and improving service delivery during day shifts.
**Responsibilities**
+ Manage customer inquiries efficiently to ensure high satisfaction levels.
+ Utilize MS Excel to analyze customer data and generate insightful reports.
+ Collaborate with cross-functional teams to enhance customer service processes.
+ Develop strategies to improve customer experience and retention.
+ Provide timely and accurate information to customers regarding products and services.
+ Implement feedback mechanisms to gather customer insights and drive improvements.
+ Monitor customer service metrics and identify areas for improvement.
+ Assist in the development of training materials for customer service representatives.
+ Ensure compliance with company policies and procedures in all customer interactions.
+ Support the implementation of new customer service technologies and tools.
+ Facilitate communication between customers and internal teams to resolve issues.
+ Contribute to the creation of a positive and efficient work-from-home environment.
+ Maintain up-to-date knowledge of industry trends and best practices. Qualifications
+ Demonstrate proficiency in Customer Service Management and MS Excel.
+ Exhibit strong analytical skills to interpret customer data effectively.
+ Possess excellent communication and interpersonal skills.
+ Show a keen understanding of customer and user experience principles.
+ Display the ability to work independently and manage time effectively.
+ Have a proactive approach to problem-solving and process improvement.
+ Be adaptable to changing customer needs and service environments.
**Certifications Required**
Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
An outstanding opportunity has presented itself for a Supervisor, Customer Service in our Information Technology sector at our Shared Service Center in Costa Rica. This stimulating role is perfect for a driven leader with demonstrated experience in leading a team within a dynamic, customer-focused atmosphere. This position ensures immense career growth potential and the opportunity to implement effective strategies that align with our overall business goals to cultivate growth and customer dedication.
**Key Responsibilities:**
+ Lead a team of customer service representatives in complex administration tasks, order management, quotations, master data, and invoicing.
+ Ensure the success of daily team operations.
+ Solve complex customer needs and handle user problems by coordinating with other teams.
+ Communicate cross-functionally with departments such as Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems.
+ Ensure Key Performance Metrics for Customer Services are met.
+ Support strategies to foster customer dedication and achieve high customer happiness scores.
+ Collaborate with Sales to improve the customer experience by providing appropriate mentorship.
+ Lead key projects to support local and corporate initiatives.
+ Identify and implement improvement opportunities in systems, processes, and tools.
+ Coordinate the management of customer-related data within ERP systems.
+ Lead cross-training and support initiatives to meet business demands.
+ Stabilize the Operations Teams to reduce attrition rates.
+ Boost team seniority through effective one-on-one coaching and mentoring.
**Skills:**
+ Demonstrated skills in people management and development.
+ Experience in supporting efficiency and productivity projects.
+ Excellent written and oral communication skills.
+ Ability to interface effectively with internal and external customers.
+ Strong results focus and attention to detail.
+ Proficiency with systems, including Outlook, PowerPoint, and Excel.
+ Good organizational skills and the ability to use initiative and collaborate within a team.
+ Ability to handle confidential and proprietary information.
+ Excellent analytical and presentation skills.
+ Task-focused with enthusiasm and a flexible approach.
**Experience:**
+ Minimum of 3+ years of customer service leadership experience, preferably in a shared services environment.
+ Experience with ERP systems.
+ Bachelor's degree from a four-year college or university or equivalent work experience.
**Working Conditions:**
+ This position requires repetitive typing and regular use of a computer with multiple displays.
+ Physical demands are typical of an office environment.
+ Thermo Fisher Scientific is committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
An outstanding opportunity has presented itself for a Supervisor, Customer Service in our Information Technology sector at our Shared Service Center in Costa Rica. This stimulating role is perfect for a driven leader with demonstrated experience in leading a team within a dynamic, customer-focused atmosphere. This position ensures immense career growth potential and the opportunity to implement effective strategies that align with our overall business goals to cultivate growth and customer dedication.
**Key Responsibilities:**
+ Lead a team of customer service representatives in complex administration tasks, order management, quotations, master data, and invoicing.
+ Ensure the success of daily team operations.
+ Solve complex customer needs and handle user problems by coordinating with other teams.
+ Communicate cross-functionally with departments such as Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems.
+ Ensure Key Performance Metrics for Customer Services are met.
+ Support strategies to foster customer dedication and achieve high customer happiness scores.
+ Collaborate with Sales to improve the customer experience by providing appropriate mentorship.
+ Lead key projects to support local and corporate initiatives.
+ Identify and implement improvement opportunities in systems, processes, and tools.
+ Coordinate the management of customer-related data within ERP systems.
+ Lead cross-training and support initiatives to meet business demands.
+ Stabilize the Operations Teams to reduce attrition rates.
+ Boost team seniority through effective one-on-one coaching and mentoring.
**Skills:**
+ Demonstrated skills in people management and development.
+ Experience in supporting efficiency and productivity projects.
+ Excellent written and oral communication skills.
+ Ability to interface effectively with internal and external customers.
+ Strong results focus and attention to detail.
+ Proficiency with systems, including Outlook, PowerPoint, and Excel.
+ Good organizational skills and the ability to use initiative and collaborate within a team.
+ Ability to handle confidential and proprietary information.
+ Excellent analytical and presentation skills.
+ Task-focused with enthusiasm and a flexible approach.
**Experience:**
+ Minimum of 3+ years of customer service leadership experience, preferably in a shared services environment.
+ Experience with ERP systems.
+ Bachelor's degree from a four-year college or university or equivalent work experience.
**Working Conditions:**
+ This position requires repetitive typing and regular use of a computer with multiple displays.
+ Physical demands are typical of an office environment.
+ Thermo Fisher Scientific is committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Are you seeking an outstanding chance to create a significant impact while collaborating with a world-class team? Thermo Fisher Scientific Inc. is in search of an ambitious Sr Customer Service Representative to join our Shared Service Center in Heredia, Costa Rica. This role plays a crucial part in guaranteeing our customers receive seamless support throughout their lifecycle, encompassing invoicing, administration, order management, quotations, and master data.**
**Key Responsibilities:**
**Deliver outstanding customer service experience to our external customers and internal collaborators, following company policies and guidelines closely.**
**Manage complex customer requirements, including blocking issues, and work with partner functions to ensure timely handling of enquiries.**
**Gain expertise in Customer Relationship Management systems and effectively implement standard methodologies.**
**Deliver on daily/weekly/monthly key performance indicator metrics and engage in efficiency initiatives.**
**Play a key role in assignments/projects as required by business expectations.**
**Consistently meet process expectations, showcasing attention to operational details and using computer systems for high data accuracy.**
**Develop and review training materials and contribute to new joiner trainings.**
**Assess individual customer requirements and direct activities to appropriate departments when necessary.**
**Participate in cross training and cross support activities to meet seasonal business requirements.**
**Skills:**
**Demonstrate high integrity and compliance.**
**Display attention to detail and accuracy.**
**Good problem-solving skills and ability to multitask under tight deadlines.**
**Must possess self-motivation, enthusiasm, a positive attitude, and be a great teammate.**
**Strong written and verbal communication skills.**
**Good organizational skills and the ability to prioritize workload effectively.**
**Must demonstrate judgment, diplomacy in dealing with internal and external customers.**
**Ability to work on own initiative and solve system issues.**
**Ability to handle uncertainty and take proactive action with a solution-focused approach.**
**Proficient Microsoft Office user.**
**Experience:**
**A minimum of 2-3 years' customer service experience in an SSC/multinational/office environment.**
**Experience with ERP systems preferred but not essential.**
**Education:**
**Requires a high school diploma. A Bachelor's Degree is preferred but not essential; relevant experience and knowledge will also be considered.**
**Working Conditions:**
**This position requires repetitive typing and regular use of a computer plus multiple displays.**
**Most physical demands are typical of an office environment.**
**We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.**
**Key responsibilities stated here are the minimum required but are not limited to these, always within the Customer Care area of expertise. Join us and be part of a team that shares a common set of values, working together to make the world healthier, cleaner, and safer!**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Other
**Environmental Conditions**
Office
**Job Description**
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands. For more information, please visit Title: Lead Customer Service
Reports to: Supervisor, Customer Service
Group / Division:
Career Band: 4
Position Location: Heredia, Costa Rica
Number of Direct Reports: 0
Position Summary:
Based at our Shared Service Center in Costa Rica, the Customer Service team are responsible for supporting our clients throughout the lifecycle including invoicing, administration, order management, quotations, master data. Customer Service Representatives provide exceptional customer support, promptly and accurately when responding to internal and external customer requests.
In addition to the above, Lead Customer Service Representatives provide active support to management when required to drive customer loyalty, maximizing business performance and aligning to the overall business objectives.
Key Responsibilities:
- Be a role model and provide exceptional customer service experience to our external customers and internal stakeholders in the field of administration, order management, quotations, master data.
- Drive the resolution of complex customer requirements, manage escalations, processing and follow up all relevant requests within the division's guidelines, liaising with partner functions (sales and commercial, distribution, finance) to fulfill customers' requests or resolve issues to ensure timely handling of enquiries.
- Become expert in Customer Relationship Management systems.
- Adhere to company policies, operational regulations and departmental training guidelines.
- Deliver on promise on daily/weekly/monthly key performance indicator metrics. Proactively engage and drive efficiency and productivity initiatives.
- Take the lead as a single point of contact for technical activities on assignments/projects as required by business expectations.
- Drive and continuously improve processes and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality. Actively drive and develop and review training materials and contribute to new joiner trainings.
- Develop relevant daily customer service reports.
- Assess individual customer requirements and if required direct activities to appropriate partner departments.
- Act as deputy of Supervisor/Team Leader when required and support the management team with consolidated operational data and service reports.
Skills:
- Demonstrate high integrity and compliance.
- Display stringent attention to detail and accuracy.
- Be able to lead and facilitate meetings, take ownership for actions.
- Must be very approachable, calm, and methodical.
- Good problem-solving skills and ability to multitask under tight deadlines.
- Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player.
- Strong written and verbal communication skills.
- Exceptional organizational skills and the ability to prioritize workload effectively.
- Must demonstrate judgment, diplomacy in dealing with internal and external customers.
- Work on own initiative on daily routine tasks as well as solving system issues.
- Ability to deal with ambiguity, to act without having all details available, have a sense of ownership of roles and responsibilities and ability to see the bigger picture, demonstrate a "can-do" attitude and a proactive solution-focused mindset.
- Competent Microsoft Office user.
Experience:
- A minimum of 3-5 years' customer service experience is required in an SSC/multinational/office environment.
- Experience with ERP systems preferred.
Education:
- Requires a high school diploma. A Bachelor's Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.
Working Conditions:
- This position requires repetitive typing and regular use of a computer plus multiple displays.
- Most of the other physical demands are typical with those associated with an office environment.
- We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Key responsibilities stated in this document are the minimum required but are not limited to these, always within Customer Care area of expertise.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.