132 Ofertas de Marriott en Costa Rica

Sendero Hotel is seeking a dynamic and experienced Front Desk Leader to join our team. If you are passionate about delivering exceptional guest experiences and leading a team with excellence, we want to hear from you

Responsibilities:

Oversee front desk operations, ensuring seamless guest check-in and check-out processes

Supervise and motivate the front desk team, fostering a positive and professional work environment

Handle guest inquiries, reservations, and concerns with professionalism and efficiency

Ensure high standards of customer service and operational excellence

Collaborate with other departments to enhance the overall guest experience

Requirements:

Minimum of 2 years of experience in customer service, particularly in front desk and reservations

Previous experience in team supervision and leadership

Advanced proficiency in English (both oral and written)

Excellent oral and written communication skills

Strong problem-solving skills and a guest-centric mindset

Why Join Sendero Hotel?

Be part of a passionate team dedicated to creating memorable guest experiences

Opportunities for growth and professional development

Work in a vibrant and welcoming environment

How to Apply:

Please send your resume and a brief cover letter to with the subject line "Front Desk Leader Application." We look forward to meeting you

Job Type: Full-time

Pay: ₡900, ₡1,000,000.00 per month

Position: Front Desk Receptionist

The Receptionist is a vital member of our hospitality team, responsible for providing excellent customer service, managing daily front desk operations, and handling various guest-related tasks efficiently. This role is the first point of contact for guests, managing reservations, and ensuring guest satisfaction from arrival to departure.

Key Responsibilities:

• Greet guests warmly and professionally, ensuring a welcoming and friendly atmosphere.
• Manage guest check-ins and check-outs efficiently, handling reservations and room assignments with accuracy.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready and address any guest concerns promptly.
• Respond to guest inquiries, providing information about the hotel, local attractions, and events.
• Address and resolve guest complaints, ensuring a high level of guest satisfaction.
• Maintain the front desk area, ensuring it is clean, organized, and stocked with necessary supplies.
• Assist with administrative tasks, including handling phone calls, emails, and preparing reports as needed.
• Uphold the hotel's standards of excellence and follow established procedures and policies.

Requirements:

• High school diploma or equivalent; additional education in Hospitality Management or a related field is a plus.
• Proven experience as a receptionist or in a similar customer service role.
• Excellent communication and interpersonal skills, with the ability to interact positively with guests and staff.
• Strong organizational and multitasking skills, with the ability to prioritize tasks in a busy environment.
• Proficient in using hotel management software and Microsoft Office Suite.
• Fluency in English; additional languages are an advantage.
• Ability to work flexible hours, including nights, weekends, and holidays, as required.
• Demonstrated problem-solving skills and the ability to handle difficult situations with professionalism and discretion.

Desired Traits:

• A passionate commitment to the hospitality industry and providing high-quality guest experiences.
• A positive attitude and the ability to remain calm under pressure.
• Attention to detail, ensuring all front desk operations run smoothly and efficiently.
• Strong teamwork skills, with the ability to collaborate effectively with a diverse team.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationCosta Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Requisitos Técnicos:

• Estudios universitarios o técnicos en hotelería o áreas relacionadas.
• Dominio del Idioma Inglés oral y escrito
• Conocimiento de computación, opera y GXP
• Excelente presentación personal
• Manipulación de alimentos y experiencia comprobada en F&B
• Flexibilidad de horarios
• Vocación de servicio al cliente
• Buena comunicación
• Excelente actitud
• Cualidades de liderazgo
• Capacidad de trabajar bajo presión.
• Ser proactivo en resolución de problemas.
• Ser comunicativo y positivo.
• Excelente relación con otros departamentos.
• Trabajo en equipo

Función Principal:

Ser un miembro ejemplar en el servicio al cliente, velando por el cumplimiento de los procedimientos según los estándares de la marca. Formar parte del equipo de liderazgo del departamento, revisando procesos, metas y planes de acción, y asegurándose del cumplimiento de los mismos por parte de los asociados. Promover el trabajo en equipo y dar seguimiento con sentido de urgencia a todo comentario brindado por los huéspedes.

Ser guía y motivación para el equipo, estando a cargo del equipo de piso ejecutivo, recepción, botones y central telefónica. Garantizar la aplicación de normativas, garantías y políticas en los procedimientos de las diferentes áreas del departamento, en conjunto con el equipo de liderazgo.

Reconocer, dar la bienvenida e interactuar con los huéspedes de manera genuina y profesional, proyectando una imagen ética y profesional, conforme a los estándares de la marca que representamos. El objetivo es fidelizar a los clientes locales y extranjeros mediante un servicio al cliente excepcional.

La función principal es garantizar que todos los aspectos del servicio al cliente se realicen con el más alto nivel de calidad y eficiencia, asegurando una experiencia excepcional para los huéspedes y un ambiente de trabajo colaborativo y profesional para el equipo.

Responsabilidades Específicas:

• Supervisión y Gestión del Equipo:
• Supervisar, capacitar y motivar al personal de recepción, central de llamadas, botones y piso ejecutivo para asegurar un rendimiento óptimo y una atención al cliente de alta calidad.
• Realizar evaluaciones periódicas del desempeño del personal, proporcionando retroalimentación y apoyo para el desarrollo profesional.
• Asegurarse de la apropiada organización del staff según la ocupación, incapacidades, vacaciones, descansos, llegas y salidas de grupos para la eficiente operación del departamento
• Retroalimentación oportuna y eficaz a los miembros del equipo a cargo.
• Para llevar un control semanal de costos en el departamento, es necesario revisar y registrar los gastos operativos, identificar variaciones respecto al presupuesto, analizar el uso de recursos y evaluar oportunidades de ahorro.
• Operaciones de recepción:
• Asegurar que todas las operaciones de recepción se lleven a cabo de acuerdo con los estándares del hotel, incluyendo el check-in y check-out de huéspedes, la asignación de habitaciones y la gestión de reservas.
• Resolver de manera efectiva cualquier problema o queja de los huéspedes, proporcionando soluciones rápidas y satisfactorias.

• Realizar el correcto cobro de las tarifas e incidentales utilizando el método de pago indicado por el cliente, cumpliendo con las normas establecidas por la compañía y país.

• Operación de Piso Ejecutivo

• Realizar un inventario de activos y suministros de manera regular para mantener el control operativo del departamento.
• Llevar un control de gastos de manera semanal es un objetivo fundamental para garantizar una gestión financiera eficiente dentro del departamento
• Realizar compras mensuales de manera planificada y eficiente, asegurando la adquisición oportuna de activos y suministros necesarios para el funcionamiento diario
• Gestión de la Central de Llamadas:
• Supervisar el funcionamiento de la central de llamadas, asegurando que todas las llamadas sean atendidas de manera profesional y eficiente.
• Implementar y mantener procedimientos para manejar las llamadas entrantes y salientes, garantizando la correcta derivación de consultas y solicitudes.
• Coordinación con el Departamento de Botones:
• Coordinar con el equipo de botones para garantizar que el transporte de equipaje y las solicitudes especiales de los huéspedes se manejen con el máximo cuidado y eficiencia.
• Asegurar que los botones ofrezcan un servicio de atención al cliente ejemplar y sigan los procedimientos establecidos.
• Cumplimiento de Políticas y Procedimientos:
• Asegurar el cumplimiento de las políticas y procedimientos del hotel en todas las áreas de front office, incluyendo la seguridad, privacidad y normativas operativas.
• Revisar y actualizar los procedimientos según sea necesario para mejorar la eficiencia y la satisfacción del huésped.
• Ser ejemplo y asegurarse del apropiado manejo de información confidencial
• Control de Inventarios y Recursos:
• Supervisar el inventario de suministros de front office y coordinar con el departamento de compras para asegurar que los recursos estén disponibles según las necesidades operativas.
• Gestionar los recursos de manera eficiente para evitar desperdicios y asegurar la disponibilidad continua de herramientas necesarias para el equipo.
• Reporte y Documentación:
• Preparar y revisar informes diarios y mensuales relacionados con el desempeño del front office, incluyendo estadísticas de ocupación, comentarios de huéspedes y cualquier incidencia relevante.

• Informar a la gerencia sobre cualquier problema significativo o áreas de mejora identificadas durante la supervisión.

• Atención a la Experiencia del Huésped:

• Garantizar que cada huésped reciba un servicio personalizado y excepcional desde su llegada hasta su partida, abordando cualquier solicitud especial y anticipando las necesidades de los huéspedes.
• Implementar iniciativas para mejorar la experiencia del huésped y recopilar retroalimentación para futuros ajustes
• Liderar directamente el equipo de agentes de servicio de piso ejecutivo, recepción, AYS y botones
• Participar activamente del entrenamiento de nuevos ingresos
• Supervisar el cumplimiento de las funciones correspondientes a cada turno siendo el objetivo brindar una excelente experiencia de servicio a cada visitante
• Llevar le control de la ejecución apropiada según los SOP y los LSOP de los diferentes miembros del equipo en todas las tareas de la operación (usando de guía el check list del asociado y del supervisor)
• Brindar retroalimentación oportuna del desempeño del personal a su cargo
• Supervisar que cada asociado brinde el servicio, seguimiento, resolución y experiencia adecuado a cada uno de los clientes con los que se interactúa
• Asegurarse del apropiado registro de casos y su seguimiento de las áreas pertinentes
• Velar por el sano manejo y resultados de las métricas en las cuales las funciones de Front desk impactan
• Cumplir con los cursos mandatorios por la compañía establecidos por marca y áreas de trabajo en el tiempo
• Asistir a la gerencia del departamento en toda implementación, investigación y tarea asignada
• Velar por mantener un ambiente laboral armonioso, cordial y agradable
• Promover la comunicación asertiva, respeto mutuo, responsabilidad y trabajo en equipo
• Apoyar a la gerencia en los planes y acciones ´para alcanzar las metas departamentales
• Asegurarse del apropiado manejo de información por parte de cada asociado a su cargo
• Brindar retroalimentación constante para promover el crecimiento de los miembros del equipo y de los resultados del departamento
• Llevar tracking de los resultados de las diferentes métricas
• Motivar al equipo brindar servicio al cliente alineado con los apropiados procedimientos según la compañía lo promueve
• Reportar directamente al Front Desk Manager ante toda tarea
• Velar por el cumplimiento de las políticas de seguridad de la compañía
• Reportar a líder inmediato cualquier situación que ponga en riesgo el bienestar de un cliente, huésped, asociado o compañía
• Cumplir con su check list diario de manera eficaz y respaldar la ejecución a su supervisor directo
• Aplicar medidas disciplinarias según corresponda
• Mantener informada a la gerencia de cualquier irregularidad en procesos y normativas que afecten el servicio, equipo y producto que ofrecemos

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information

Job Number

Job CategoryProperty Leadership

LocationResidence Inn by Marriott San Jose/Alajuela at El Coyol, Calle Llanos con la Radial El Coyol, San Jose, Alajuela, Costa Rica, 20102

ScheduleFull Time

Located Remotely?N

Position Type Management

Must be fluent in Spanish and English.

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.

Preferred:

• General Manager experience in limited or full-service property.

• Ability and willingness to work flexible hours including weekends, holidays and late nights.

• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel's business strategies; translates Marriott global strategic plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Business Information Analysis

Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

Employee and Labor Relations

Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees ("open door policy"); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel's positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity ("PR buzz").

Company/Brand Policy, Procedures, and Standards Compliance

Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

I'm helping
Just Job Lease
find a top candidate to join their team
full-time
for the role of
Remote Front Desk Assistant – Personal Injury Law Firm
.

You will manage communications and billing to support clients and providers in legal and medical fields

Compensation:

USD 5 - 8/hour

Location:

Remote: Costa Rica

Mission of Just Job Lease:

"To empower skilled professionals from around the world with stable, remote career opportunities by partnering them with growing U.S. businesses — all while promoting trust, professionalism, and long-term success on both sides."

What makes you a strong candidate:

• You are proficient in Virtual assistance, Email management, Call management, Billing, Appointment scheduling.
• You have the potential to develop in Legal client management.
• English - Fully fluent
• Spanish - Fully fluent

Responsibilities and more:

Take and make calls to clients, insurance companies, and medical providers:

Follow up on billing and payments.

Schedule appointments and manage calendars.

Handle emails and keep records organized.

Excellent spoken and written English.

Experience in admin, reception, or VA work (law/medical preferred).

Reliable internet and quiet workspace.

Ability to work U.S. business hours.

Please note: Candidates with dual U.S. citizenship are not eligible for this position. This restriction is due to tax obligations with the IRS, which require specific compliance for employment.

Job benefits:

• 100% Remote Work
• Paid Training & Development – We offer role-specific onboarding and support
• Competitive Hourly Pay – Based on experience, skills, and certifications
• Long-Term Roles – Our goal is to place you with clients who want to work with you long-term
• Meaningful Work – Support U.S. law firms, healthcare providers, and growing businesses

TCS World Travel is a leader in luxury travel, creating unforgettable journeys for over 30 years. With more than 300 expeditions to over 200 global destinations, we specialize in all-inclusive, bespoke travel experiences. Known for our expertise in luxury jet tours, TCS collaborates with renowned brands like Four Seasons to offer unparalleled adventures.

We are looking to hire a Guest Services Manager to join our team Reporting to Senior Guest Services Manager, you'll provide direct support and service to TCS guests Private Custom Travel trips. This role is responsible for handling all guest-related elements of multiple trips, handling pre- and post-trip documentation, preparation, and communication of trip details, and answering guest questions.

What we'll offer:

• 15 vacation days per year.
• Birthday off.
• EAP (Employee Assistance Program)
• Employee Group Travel Benefits
• Hybrid work environment

What you'll do:

• Personally accountable for all guest interactions before and after a trip, taking an active and genuine interest in each guest with a specific focus on consciously establishing rapport and instilling confidence.
• Initiates and answers phone calls and emails; explaining trip details, confirming travel information, and answering pre-trip questions.
• Advocates for guests with third party providers such as insurance, visa services, etc.
• Uses a variety of tools and software to organize and maintain trip and guest data.
• Proofs documents for accuracy, and personally follows up to ensure that documents are finalized, accurate and sent according to established deadlines.
• Leads efforts to fulfill bookings for assigned trips (including the creation of welcome documentation and recording guest details in databases).
• Provides unflappable advice, guidance, and support to guests and other staff alike. Able to overcome and resolve any issues or challenges that arise before, during and/or after a trip.
• Knowledge of all company Health & Safety standards and execution of applicable responsibilities is outlined in the company Safety Management System (SMS).

What you'll bring:

• 3+ years' experience in a customer service setting.
• Experience in a luxury brand environment, and/or travel or hospitality is very useful.
• Exceptional social skills including the ability to rapidly establish rapport with high-net-worth individuals.
• Demonstrated strength in customer service, particularly in engaging over the phone to explain complex details, respond to guest inquiries, and resolve concerns or problems, particularly in instances where time is short, and guests require immediate assistance.
• Demonstrated ability to work cross-organizationally with other team members.
• Proficient in Microsoft Excel, Word, and Outlook.

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions

Travelopia is committed to ensuring an inclusive work environment for all individuals. If you require accommodations to participate in the recruitment process, inform us here:

#LI-CR1 #LI-HYBRID

Customer Service Representative – Entry Level

Location: Heredia, Costa Rica

Job Type: Full-time, on site position.

Job Summary:

We are looking for a Customer Service Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Follow company guidelines and policies to provide excellent service.
• Identify opportunities to improve customer satisfaction and escalate issues when necessary.

Requirements:

• English level: Intermediate to Advanced (spoken and written).
• Previous customer service experience is a plus but not required.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and attention to detail.
• Basic computer skills.

At Sidekick, our mission is simple: help people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products have been featured in Men's Health , Running Magazine , and more. With 94% of users reporting relief from chronic pain, we're on a mission to become the go-to injury relief brand.

We're looking for a proactive, detail-oriented leader to manage customer service inquiries while streamlining operations. This role combines exceptional ticket resolution skills with a focus on identifying inefficiencies and implementing solutions, such as automations and knowledge base updates to optimize workflows. You'll also oversee ERP tasks like managing inventory, credit notes, and branch transfers, ensuring smooth day-to-day operations.

• Resolve an average of 20 tickets per hour while maintaining a 90%+ customer satisfaction score.
• Identify repetitive tasks and inefficiencies, and implement automation solutions or process improvements.
• Regularly update and expand the knowledge base to reduce ticket volume and improve efficiency.
• Document workflows and SOPs in Notion for seamless onboarding and training.
• Manage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracy.

• A self-starter who thrives in a fast-paced environment.
• Proven ability to identify inefficiencies and implement automations or process improvements.
• Strong skills in creating and maintaining knowledge base content to streamline operations.
• Customer service expertise with technical and process-oriented skills.
• Experience with ecommerce (Shopify, Amazon etc.)
• Experience with ERP systems and customer service platforms (e.g., Zendesk).
• Go-getter who strives to be better everyday

• Competitive compensation
• Performance-based bonus pay
• Work-from-home
• Dedicated, collaborative, and supportive colleagues
• Fast-paced, dynamic environment
• Career growth & ownership – Ample opportunities to take on new challenges and grow within the company

Salary: $ USD/month