159 Ofertas de Microsoft en Costa Rica

Job Title:
Microsoft Teams Customer Engineer
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.
Responsibilities:
+ Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
+ Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
+ Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
+ Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.
Qualifications:
+ BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
+ 10+ years of experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
+ Experience with Microsoft Teams administration, including user management, policies, and compliance.
+ Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
+ Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services.
+ Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
+ Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).
+ Strong knowledge of voice and network protocols, standards, and best practices.
+ Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.
+ Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.
+ Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.
+ Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.
+ Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.
+ Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.
+ Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
+ Advanced analytical, problem-solving, and decision-making skills.
+ Ability to work independently and as part of a collaborative team.
+ Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
Optional Qualifications:
+ Advanced knowledge of application integration and Contact Centers with Teams.
+ Advanced knowledge Active Directory/Azure AD/Entra ID concepts and PowerShell/Microsoft Graph scripting skills.
+ Advanced networking skills with DNS, firewall, load balancing, etc.
+ Advance skills creating Azure Functions.
Relevant Certifications:
+ Microsoft Certified: Teams Administrator Associate or other relevant certifications.
+ Microsoft 365 Certified: Endpoint Administrator Associate.
#LI-Remote #Mexico #CostaRica
Location:
MEX Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Microsoft 365 Customer Engineer
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are seeking a skilled and customer-focused Customer Engineer specializing in Microsoft 365 solutions. The ideal candidate will have hands-on experience in Microsoft 365 Copilot, SharePoint Online Administration and Governance, Microsoft 365 Administration and Governance, and Teams Phone Devices. And will support customers in planning, deploying, configuring, and optimizing Microsoft 365 services to meet their business needs while ensuring best practices in governance and adoption.
**Key Responsibilities**
+ Deliver technical consulting and engineering support for Microsoft 365 solutions with a focus on:
+ **M365 Copilot** deployment and adoption guidance.
+ **SharePoint Online** administration, configuration, and governance.
+ **M365 tenant** administration and governance policies.
+ **Teams Phone Devices** setup, management, and troubleshooting.
+ Collaborate with customers to understand requirements, design solutions, and ensure successful implementation of M365 workloads.
+ Conduct assessments, workshops, and training sessions to drive user adoption and governance maturity.
+ Troubleshoot complex issues and provide effective solutions, working closely with internal teams and Microsoft support if needed.
+ Create and maintain technical documentation, configuration guides, and best practices.
+ Stay up to date with Microsoft 365 roadmap, features, and industry trends to provide informed recommendations.
+ Build strong relationships with customers to ensure satisfaction and identify opportunities for value-added services.
**Required Skills and Qualifications**
+ +5 years experience in administering and supporting Microsoft 365 environments.
+ +5 year Hands-on expertise with:
+ **M365 Copilot** deployment, configuration, and end-user enablement.
+ **SharePoint Online** administration, site design, governance policies, and security controls.
+ **M365 tenant** administration, compliance, and security configurations.
+ **Teams Phone Devices** provisioning, policies, and device management.
+ Strong understanding of Microsoft 365 security and compliance features.
+ Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
+ Excellent problem-solving and analytical skills.
+ Customer-focused mindset with a proactive approach to delivering solutions.
+ Experience delivering workshops, training sessions, or user enablement programs.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
#ConcentrixCatalyst
Location:
CRI Work-at-Home
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Microsoft Office Apps Customer Engineer
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Office Suite / Microsoft 365 Apps for Enterprise. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.
**Responsibilities:**
+ Provide technical support for Office Apps, including Word, Excel, PowerPoint, Outlook, and Teams.
+ Diagnose and resolve technical issues related to Office Apps, both remotely and on-site.
+ Assist users with installation, configuration, and troubleshooting of Office Apps.
+ Collaborate with other IT team members to ensure seamless integration and functionality of Office Apps within the organization's IT infrastructure.
+ Stay up to date with the latest updates and features of Office Apps and guide customers with recommendations for their implementation.
**Qualifications:**
+ BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
+ Strong understanding of Office 365 and its administration.
+ Deep technical knowledge of Microsoft 365 Apps features, and functionalities.
+ Experience and knowledge deploying, administering and troubleshooting Office Suites and/or Microsoft 365 Apps for Enterprise.
+ Microsoft 365 Apps for Enterprise deployment best practices.
+ Knowledge and experience with integration of Microsoft 365 Apps for Enterprise integration with Office Online Server.
+ Experience with SharePoint and OneDrive.
+ Knowledge of scripting languages such as PowerShell.
+ Knowledge of Windows operating systems and basic networking concepts.
+ Experience and knowledge around VBA to guide customers in the use of Macros and VBA programming to automate or create repetitive tasks, extending actions, and integration and interaction between Office Apps.
+ Strong knowledge of Office Scripts and ability to guide customers to the proper use, best practices and benefits.
+ Knowledge to guide users to implement the best solutions and approach to moving around from legacy solutions.
+ 5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
+ Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft 365 Apps for Enterprise.
+ Advanced analytical, problem-solving, and decision-making skills.
+ Excellent communication and interpersonal skills.
+ Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
+ Ability to work independently and as part of a team.
+ Customer-focused with a commitment to providing high-quality support.
**Optional Skills:**
+ Advanced networking skills with DNS, firewall, load balancing, etc.
+ Knowledge of scripting languages such as PowerShell.
+ Familiarity with ITIL best practices for IT service management.
+ Advanced knowledge of Office Scripts.
**Relevant Certifications:**
+ Microsoft 365 Certified: Fundamentals.
+ Microsoft Office Specialist: Associate Microsoft Word (Microsoft 365 Apps).
+ Microsoft Office Specialist: Associate Microsoft Excel (Microsoft 365 Apps).
+ Microsoft Office Specialist: Associate Microsoft PowerPoint (Microsoft 365 Apps).
#LI-Remote #Mexico #CostaRica
Location:
MEX Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Microsoft External Identities Customer Engineer
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are seeking a highly skilled and proactive Microsoft External Identities Customer Engineer with deep expertise in Microsoft Entra ID, Microsoft Entra Business to Consumer and Microsoft Entra Business to Business. The candidate will work directly with customers, as a consultant, architect and technical advisor.
**Responsibilities:**
+ Provide expert-level technical support for Microsoft Entra ID External Identity Management solutions.
+ Assist enterprise and government customers with architecture designs, deployments, and optimizations of Microsoft Entra ID solutions.
+ Deliver advanced troubleshooting services for Microsoft Entra ID products and related infrastructure.
+ Design, implement, and manage identity solutions using Microsoft Entra ID, specifically focusing on External Identities, B2C, and B2B scenarios.
+ Develop and deploy custom policies for Microsoft Entra ID B2C.
+ Configure and maintain Cross-Tenant Access Settings and Synchronization.
+ Collaborate with clients to plan, deploy, and optimize cloud environments using Microsoft Modern IT Architecture and Strategy.
+ Provide guidance and best practices for hybrid infrastructure setups and technology management.
+ Engage with customer executives and leaders to interpret and address their needs and desires accurately.
+ Maintain excellent customer service standards, ensuring satisfaction and fostering long-term relationships.
+ Communicate complex technical solutions clearly and effectively.
**Qualifications:**
+ BA/BS (or higher) in Information Technology.
+ 8+ years' experience with customer-facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting.
+ Working experience as a depth expert with Microsoft Entra ID External Identity Management.
+ Broad knowledge of Microsoft Entra ID products with deep understanding of the following:
+ Microsoft Entra ID External Identities
+ Microsoft Entra Business to Consumer (B2C) including custom policies
+ Microsoft Entra Business to Business (B2B)
+ Microsoft Entra for Customers
+ Cross-Tenant Access Settings
+ Cross-Tenant Access Synchronization
+ Microsoft Entra ID P1
+ Microsoft Entra Connect
+ Technical experience with hybrid infrastructures, architecture designs, and technology management.
+ Expert level of Microsoft enterprise software product offerings.
+ Understanding of Microsoft's Modern IT Architecture and Strategy.
+ Proven track record in successfully planning, deploying, operating, and optimizing cloud environments.
+ Demonstrated excellent customer service skills.
+ Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders.
+ Advanced Microsoft certifications are preferred (SC-300 Identity and Access Administrator Associate (relevant), Azure Solutions Architect Expert, Azure Security Engineer Associate, Azure Administrator Associate, Azure Cybersecurity Administrator).
+ Candidates must be able to work independently.
+ Excellent communication, problem-solving, and organizational skills.
+ Fluent in English (written and verbal).
#LI-Remote #Mexico #CostaRica
Location:
MEX Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Microsoft Power Platform Engineer Customer Service
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are looking for a seasoned Power Platform Engineer with experience in Power Platform development. This role emphasizes developing and implementing governance strategies, best practices, and customized Power Platform solutions. The ideal candidate will be skilled in leveraging the Power Apps and Power Automate Studio and Power Platform Admin Center to assist customers with architectural design, troubleshoot existing applications, and establish governance frameworks tailored to organizational needs.
This role is ideal for individuals passionate about empowering organizations through innovative and secure Power Platform solutions while championing best practices in governance and administration.
**Qualifications:**
+ **Experience Level:** Intermediate to expert in Power Platform governance, administration, and Power Apps development.
+ **Technical Expertise:** Advanced knowledge of Power Platform Admin Center and Center of Excellence Starter Kit configuration.
+ **Power Platform Technologies:** Strong proficiency in Power Apps (Canvas and especially Model Driven Apps), Power Automate (cloud and especially desktop flows), Dataverse, Power Pages and other Power Platform components.
+ **Enterprise Focus:** Demonstrated experience in Power Platform administration and support within large-scale environments.
+ **Training & Troubleshooting:** Skilled in delivering technical training and resolving complex application issues.
+ **Problem-Solving & Collaboration:** Excellent analytical and collaboration skills.
+ **Communication:** Strong ability to engage with key stakeholders and cross-functional teams.
+ **Certifications:** Advanced Microsoft certifications preferred.
+ **Consulting Experience:** Previous customer-facing roles are highly desirable.
+ **Continuous Learning:** Strong commitment to staying updated on modern engineering practices and tools.
**Required Skill Set:**
+ **Power Platform Development**
+ Develop and maintain Power Apps solutions with a focus on model driven apps development and architecture.
+ Development of Power Pages.
+ Knowledge of Application Lifecycle Management (ALM) via Solutions.
+ Experience in setting up, troubleshooting and optimizing Power Automate desktop flows.
+ Familiarity with integrating data from Dataverse, SharePoint, and other sources.
+ Ability to provide technical training and guide customers through architectural decisions for custom Power Apps solutions.
+ **Power Platform Administration & Governance**
+ Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC).
+ Deep understanding of Dataverse, governance strategies, environment planning, and security.
+ Expertise in developing environment strategies (environment types, purpose, security roles).
+ Proficiency in licensing (standard vs. premium), capacity planning, and Data Loss Prevention (DLP) policies.
+ Analytical skills for reporting and data analysis within PPAC and M365 audit logs.
+ Capable of establishing and managing a Power Platform Center of Excellence (CoE).
**Desired Skill Set:**
+ **Dynamics 365 Customer Engagement**
+ Up to date product knowledge in Dynamics 365 Customer Engagement modules:
+ Dynamics 365 Sales.
+ Dynamics 365 Customer Service.
+ Dynamics 365 Customer Insights - Journeys.
+ Dynamics 365 Field Service.
+ **Dynamics CRM On-premises**
+ Enterprise level administration and development focused specifically with:
+ CRM infrastructure installation and configuration.
+ CRM deployment configuration.
+ CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows).
+ CRM integration.
+ Dynamics CRM Cloud Migration.
+ Knowledge in CRM 2015+ build versions and upgrade experience.
+ Architectural experience for Dynamics CRM on-premises.
+ A strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.
+ Environment health assessment experience.
#LI-Remote #Mexico #CostaRica
Location:
MEX Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Microsoft MECM/SCCM/Intune (Infrastructure) Customer Engineer
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are seeking a highly skilled and proactive Microsoft MECM/SCCM/Intune (Infrastructure) Customer Engineer with deep expertise in Microsoft Endpoint Configuration Manager, System Center Configuration Manager and Intune. The candidate will work directly with customers, as a consultant and technical advisor.
Responsibilities:
+ Work directly with customers, as a consultant and technical advisor.
+ Design, Deploy, Review and Assess the health of the infrastructure and clients.
+ Upgrade, update and maintain the SCCM hierarchy.
+ Troubleshot issues with infrastructure and clients.
+ Tune and optimize for performance.
+ Assist with reporting.
+ Assist in setting up SCCM Co-Management with Intune.
+ Assist in planning, reviewing and troubleshooting Software Updates features.
+ Assist in planning, reviewing and troubleshooting Task Sequences.
+ Provide training in all areas of SCCM to ensure customer goals are met.
Qualifications:
+ Bachelor's degree in IT, or a related field.
+ +10 years working as a depth expert and technology owner or consultant for MECM /SCCM.
+ Ability to present to multiple levels of customer leadership.
+ Ability to act as a consultant and architect for multiple customers.
+ Broad knowledge across multiple scenarios (deep level knowledge in at least 3 of the categories):
+ Windows Desktop/Server Management using MECM/SCCM.
+ SQL Server, Active Directory, Certificates, IIS, DNS/Network, Security.
+ Package/Application creation.
+ Desktop OS Upgrades using different approaches.
+ Intune and Co-Management experience.
+ SSRS Reporting and/or PowerBI experience.
+ PowerShell scripting.
+ Broad knowledge of ALL the MECM areas below, with deep understanding of at least) 4 of the following:
+ Infrastructure (Design, Deployment, Upgrades, Maintenance, Health, Tuning, Troubleshooting).
+ Windows Desktop Upgrades.
+ Software Updates
+ Compliance.
+ Software Distribution.
+ Security.
+ Intune.
+ SQL Server.
+ Report Development.
+ Network Troubleshooting (DNS).
+ Active Directory
+ Certificates
+ IIS
+ Tools: (SQL Profiler, PowerShell, Process Monitor).
+ Excellent communication, problem-solving, and organizational skills.
+ Fluent in English (written and verbal).
#LI-Remote #Mexico #CostaRica
Location:
MEX Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Response and Resolution**
+ Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
+ Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
**Readiness**
+ Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy.
+ Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.
**Product/Process Improvement**
+ Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
+ Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
+ Translates feedback and creates processes and workflows for case resolution.
**Business Integration**
+ Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
**Other:**
+ Embodies our culture and values
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
+ OR 5+ years of technical support, technical consulting experience, or information technology experience.
+ English Language: fluent in reading, writing and speaking.
+ This job required weekend shift and outside office hours on-call rotation coverage.
+ Experience with SQL Server or an equivalent database product
+ Exposure to performance tuning and database design, T-SQL language
+ Proficient in capacity planning, sizing SQL Server environments and high availability configurations
+ Experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in a team environment
**Additional or Preferred Qualifications:**
+ Microsoft Certifications
#CES #CSS #DTP #DataAI
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Job Description:**
**Join our Team! DEXIS** is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica!
**Who is DEXIS and why should you join the team?**
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.
**We Offer**
+ Competitive Pay and Bonuses.
+ Vacation, Sick leave, and Paid Holidays.
+ Employee Referral Program
+ Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave
+ Medical, Dental, and Vision Insurance Benefits
+ Community involvement opportunities & employee appreciation events.
+ State of the art, climate-controlled facility.
+ Gourmet coffee, beverages, snacks, and lunches are available in our café.
+ Employee Lounge with ping-pong table and football table for downtime and employee fun!
**Where are we?**
Ultrapark1, La Aurora, Heredia
**Position Summary**
The primary function of this position is to support independent accounts and perform complex technical duties related to all DEXIS products, by answering customer questions or resolving issues in a support center environment.
The is an in-office position with staggered shifts between core departmental hours of 7:00am - 5:00pm CT, Monday - Friday in order to support US/Canadian customers. This position may be required to work holidays and overtime as dictated by business needs.
**Essential Duties and Responsibilities**
+ Investigate, analyze, and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software.
+ Take ownership of the customer issue to resolution.
+ Document session notes and complaints in appropriate systems.
+ Provide fast responses and always maintain an elevated level of professionalism.
+ Support multiple products.
+ Document session notes and complaints in appropriate systems.
+ Perform other duties or special projects as assigned.
+ Must consistently deliver results and meet KPI's, Metrics and Quality standards.
**Job Requirements:**
This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer.
**MINIMUM REQUIREMENTS**
+ High school diploma or equivalent
+ 1-2 years technical support and/or customer service experience
+ B2 proficiency level in English speaking as defined by the CEFR scale
+ Experience in troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field.
+ Experience in troubleshooting network environments IE. TCP/IP, LAN, DNS, Client/Server configuration, user permissions.
+ Experience supporting Microsoft Windows versions & Microsoft Server
+ Basic Understanding of MS SQL.
**PREFERRED REQUIREMENTS **
+ CompTIA A+ certification, CompTIA Net+ certification, MCSA Windows certification or equivalent
+ Customer service training/courses
+ Knowledge of dental X-ray software and equipment
+ Experience troubleshooting with the MAC Parallel environment
+ Basic knowledge of virtual computing concepts
+ Basic Knowledge of HIPAA
**RELATIONSHIPS:**
**Internal relationships:**
+ Reports to the Technical Support Supervisor
+ Frequently interacts with all functional departments
**External Relationships:**
+ Frequently interacts with customers and partner dealers.
**Operating Company:**
DEXIS
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .

**Job Description:**
Join our Team! DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica!
Who is DEXIS and why should you join the team?
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.
We Also Offer
+ Competitive Pay and Bonuses.
+ Vacation, Sick leave, and Paid Holidays.
+ Employee Referral Program
+ Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave
+ Medical, Dental, and Vision Insurance Benefits
+ Community involvement opportunities & employee appreciation events.
+ State of the art, climate-controlled facility.
Where are we?
UltraPark I, La Aurora, Heredia.
POSITION SUMMARY
The primary function of this position is to support independent accounts and perform complex technical duties related to all DEXIS products, by answering customer questions or resolving issues in a support center environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Investigate, analyze, and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software.
· Take ownership of the customer issue to resolution.
· Document session notes and complaints in appropriate systems.
· Provide fast responses and always maintain an elevated level of professionalism.
· Support multiple products.
· Document session notes and complaints in appropriate systems.
· Perform other duties or special projects as assigned.
· Must consistently deliver results and meet KPI's, Metrics and Quality standards.
**Job Requirements:**
QUALIFICATIONS:
This position is for a contact center environment that will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working standard departmental support hours (8am - 6pm EST Mon-Fri), hybrid model, holidays and overtime, as dictated by business needs.
MINIMUM REQUIREMENTS
· High school diploma or equivalent
· Experience in troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field.
· Experience in troubleshooting network environments IE. TCP/IP, LAN, DNS, Client/Server configuration, user permissions.
· Experience supporting Microsoft Windows versions & Microsoft Server
· Basic Understanding of MS SQL.
PREFERRED REQUIRMENTS
· CompTIA A+ certification, CompTIA Net+ certification, MCSA Windows certification
· Knowledge of dental X-ray software and equipment
· Experience troubleshooting with the MAC Parallel environment
· Basic knowledge of virtual computing concepts
· Basic Knowledge of HIPAA
RELATIONSHIPS:
Internal relationships:
· Reports to the Technical Support Supervisor
· Frequently interacts with all functional departments
External Relationships:
· Frequently interacts with customers and partner dealers
PERSONAL TRAIT PROFILE:
· Strong customer focus
· Self-starter, fast learner and excited about technology
· Self- Sufficient
· Strong problem solver
· Results driven
· Detail oriented
· Patience and flexibility
· Team orientation (knows when to lead and when to follow)
· Lives the "continuous improvement" philosophy and can drive change successfully
· Logical and creative thinker
· Poised and confident
· Work well under extreme pressure
· Ability to influence others - credible
**Operating Company:**
DEXIS
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .