453 Ofertas de Microsoft en Costa Rica

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Microsoft Security Consultant

Full Time | Location: San Jose, Costa Rica | Hybrid Model

Overview:
We are seeking a highly skilled and customer-focused Microsoft Security Consultant to lead the delivery of security-focused workshops and implementation projects. This role will work directly with clients to assess, design, and implement Microsoft security technologies including Microsoft Entra (Azure AD), Intune, Defender, and MFA. The ideal candidate has strong technical expertise, project delivery experience, and excels in customer engagement to ensure high satisfaction (CSAT).

Key Responsibilities:

• Lead customer-facing workshops to assess security needs and define solution roadmaps.
• Design, implement, and support Microsoft security solutions including Entra (Azure AD), Intune, Microsoft Defender, and Multi-Factor Authentication.
• Collaborate with clients to ensure smooth delivery of security projects and drive successful adoption.
• Build and maintain strong customer relationships to ensure high levels of satisfaction and project success.
• Act as a trusted advisor, staying current with Microsoft security best practices and technologies.
• Manage project timelines, expectations, and deliverables.

Job Requirements

Requirements:

• Proven experience delivering Microsoft security technologies in customer environments.
• Deep understanding of Microsoft 365 security stack, especially Entra, Intune, Defender, and MFA.
• Strong presentation and communication skills for leading workshops and stakeholder discussions.
• Experience managing technical projects and customer engagements.
• Microsoft certifications (e.g., SC-300, MS-500, AZ-500) are a plus.
• Advanced English level.

Soft Skills:

• Excellent communication skills – able to clearly explain complex technical topics to both technical and non-technical audiences.
• Strong interpersonal skills – able to build trust and rapport with clients and internal teams.
• Problem-solving mindset – approaches challenges with creativity and a customer-first attitude.
• Empathy and patience – able to handle client concerns with professionalism and care.
• Adaptability – comfortable working in fast-paced, evolving environments and adjusting to client needs.
• Time and priority management – can manage multiple projects and stakeholders effectively.

Preferred Qualifications:

• Microsoft certifications (e.g., SC-300, AZ-500, MS-500, or equivalent).
• Experience working in consulting, professional services, or similar customer-facing environments.

Why should you join our team?

• Employee Recognitions Programs
• A variety of training and development opportunities
• A work-life balance
• Vacations
• Employee Referral Bonus Program
• Multicultural team interaction
• Giving back to society- employee initiatives
• ONE TREE PLANTED -> one tree for each hiring globally
• Corporate events/ team buildings

Disclaimer:

This job posting is for future opportunities and is not intended for immediate hiring. We are always looking for dedicated individuals to join our team and encourage you to submit your application. By applying, you consent to having your information stored in our talent pool for potential future openings that match your skills and experience. We appreciate your interest and will reach out if a suitable position becomes available.

Company description

Success at SoftwareOne is not defined by what one does for oneself, but by what we offer to our clients, the company, and the employees around us. SoftwareOne employees are energetic, agile, and focused on delivering top-notch Customer Satisfaction and first-class results. Our leaders motivate and inspire their teams and provide a work environment that delivers outstanding levels of Employee Satisfaction. We are humble. Our leaders operate with a high level of discipline but can work at great speed and manage change in the global economy.

We are a leading global provider of comprehensive software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support approximately 65,000 customers in their digital transformation.

Job Title:

Microsoft 365 Customer Engineer

Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a skilled and customer-focused Customer Engineer specializing in Microsoft 365 solutions. The ideal candidate will have hands-on experience in Microsoft 365 Copilot, SharePoint Online Administration and Governance, Microsoft 365 Administration and Governance, and Teams Phone Devices. And will support customers in planning, deploying, configuring, and optimizing Microsoft 365 services to meet their business needs while ensuring best practices in governance and adoption.

Key Responsibilities

• Deliver technical consulting and engineering support for Microsoft 365 solutions with a focus on:

• M365 Copilot deployment and adoption guidance.

• SharePoint Online administration, configuration, and governance.
• M365 tenant administration and governance policies.

• Teams Phone Devices setup, management, and troubleshooting.

• Collaborate with customers to understand requirements, design solutions, and ensure successful implementation of M365 workloads.

• Conduct assessments, workshops, and training sessions to drive user adoption and governance maturity.
• Troubleshoot complex issues and provide effective solutions, working closely with internal teams and Microsoft support if needed.
• Create and maintain technical documentation, configuration guides, and best practices.
• Stay up to date with Microsoft 365 roadmap, features, and industry trends to provide informed recommendations.
• Build strong relationships with customers to ensure satisfaction and identify opportunities for value-added services.

Required Skills And Qualifications

• +5 years experience in administering and supporting Microsoft 365 environments.

• +5 year Hands-on expertise with:

• M365 Copilot deployment, configuration, and end-user enablement.

• SharePoint Online administration, site design, governance policies, and security controls.
• M365 tenant administration, compliance, and security configurations.

• Teams Phone Devices provisioning, policies, and device management.

• Strong understanding of Microsoft 365 security and compliance features.

• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Excellent problem-solving and analytical skills.
• Customer-focused mindset with a proactive approach to delivering solutions.
• Experience delivering workshops, training sessions, or user enablement programs.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Location:

CRI Work-at-Home

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R

Job Title:

Microsoft Teams Customer Engineer

Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Responsibilities:

• Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
• Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
• Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.

Qualifications:

• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• 10+ years of experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
• Experience with Microsoft Teams administration, including user management, policies, and compliance.
• Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
• Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services.
• Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
• Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).
• Strong knowledge of voice and network protocols, standards, and best practices.
• Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.
• Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.
• Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.
• Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.
• Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.
• Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.
• Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
• Advanced analytical, problem-solving, and decision-making skills.
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.

Optional Qualifications:

• Advanced knowledge of application integration and Contact Centers with Teams.
• Advanced knowledge Active Directory/Azure AD/Entra ID concepts and PowerShell/Microsoft Graph scripting skills.
• Advanced networking skills with DNS, firewall, load balancing, etc.
• Advance skills creating Azure Functions.

Relevant Certifications:

• Microsoft Certified: Teams Administrator Associate or other relevant certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate.

Location:

CRI Work-at-Home

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R

Job Title:

Microsoft Teams Customer Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Responsibilities:

• Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
• Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
• Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.

Qualifications:

• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• 10+ years of experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
• Experience with Microsoft Teams administration, including user management, policies, and compliance.
• Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
• Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services.
• Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
• Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).
• Strong knowledge of voice and network protocols, standards, and best practices.
• Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.
• Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.
• Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.
• Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.
• Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.
• Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.
• Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
• Advanced analytical, problem-solving, and decision-making skills.
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.

Optional Qualifications:

• Advanced knowledge of application integration and Contact Centers with Teams.
• Advanced knowledge Active Directory/Azure AD/Entra ID concepts and PowerShell/Microsoft Graph scripting skills.
• Advanced networking skills with DNS, firewall, load balancing, etc.
• Advance skills creating Azure Functions.

Relevant Certifications:

• Microsoft Certified: Teams Administrator Associate or other relevant certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate.

Location:

CRI Work-at-Home

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Title:

Microsoft MECM/SCCM/Intune (Infrastructure) Customer Engineer

Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly skilled and proactive Microsoft MECM/SCCM/Intune (Infrastructure) Customer Engineer with deep expertise in Microsoft Endpoint Configuration Manager, System Center Configuration Manager and Intune. The candidate will work directly with customers, as a consultant and technical advisor.

Responsibilities:

• Work directly with customers, as a consultant and technical advisor.
• Design, Deploy, Review and Assess the health of the infrastructure and clients.
• Upgrade, update and maintain the SCCM hierarchy.
• Troubleshot issues with infrastructure and clients.
• Tune and optimize for performance.
• Assist with reporting.
• Assist in setting up SCCM Co-Management with Intune.
• Assist in planning, reviewing and troubleshooting Software Updates features.
• Assist in planning, reviewing and troubleshooting Task Sequences.
• Provide training in all areas of SCCM to ensure customer goals are met.

Qualifications:

• Bachelor's degree in IT, or a related field.
• +10 years working as a depth expert and technology owner or consultant for MECM /SCCM.
• Ability to present to multiple levels of customer leadership.
• Ability to act as a consultant and architect for multiple customers.

• Broad knowledge across multiple scenarios (deep level knowledge in at least 3 of the categories):

• Windows Desktop/Server Management using MECM/SCCM.

• SQL Server, Active Directory, Certificates, IIS, DNS/Network, Security.
• Package/Application creation.
• Desktop OS Upgrades using different approaches.
• Intune and Co-Management experience.
• SSRS Reporting and/or PowerBI experience.

• PowerShell scripting.

• Broad knowledge of ALL the MECM areas below, with deep understanding of at least) 4 of the following:

• Infrastructure (Design, Deployment, Upgrades, Maintenance, Health, Tuning, Troubleshooting).

• Windows Desktop Upgrades.
• Software Updates
• Compliance.
• Software Distribution.
• Security.
• Intune.
• SQL Server.
• Report Development.
• Network Troubleshooting (DNS).
• Active Directory
• Certificates
• IIS

• Tools: (SQL Profiler, PowerShell, Process Monitor).

• Excellent communication, problem-solving, and organizational skills.

• Fluent in English (written and verbal).

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R

Are you ready to make an impact?
West Monroe is seeking a highly motivated and detail-oriented
Microsoft Applications Senior Specialist (L3)
to join our
Shared Services
team. This role serves as a technical product owner for Microsoft applications, focusing on administration, product development, and license management. You will play a critical role in managing tickets through ServiceNow, overseeing product roadmaps, and optimizing the use of Microsoft tools like Outlook, SharePoint, Teams, and others.

The successful candidate will have specialized knowledge in Microsoft technologies, with a strong understanding of their capabilities and limitations. You will be responsible for technical support, product development, system administration, and vendor management—all while driving innovation to deliver the greatest value to our employee-owned firm.

This is an exciting opportunity to help shape the use of critical technologies within West Monroe's Shared Services department.

Key Responsibilities

Technical Support

• Monitor, prioritize, and fulfill Tier 2/3 tickets in ServiceNow, ensuring timely resolution of issues.
• Provide technical support for Microsoft applications, ensuring their efficient operation.
• Manage license availability and fulfill software requests from end users.

Product Development

• Build and document processes to improve efficiency for application use, such as provisioning and deprovisioning users.
• Create and maintain technical application documentation, including product roadmaps (internal and vendor-created), technical architecture designs, and process maps.
• Oversee feature upgrades to Microsoft applications and communicate changes to end users.
• Develop and launch custom builds within Microsoft applications, such as custom SharePoint sites, Power Apps, or tools to enhance business functionality.

System Administration

• Demonstrate a strong understanding of Microsoft application capabilities and limitations and clearly communicate these to internal partners.
• Work proactively to remove technical debt and security vulnerabilities while striving to deliver solutions using productivity software products and features without unnecessary customizations.
• Act as a technical product owner for Microsoft applications, ensuring alignment between business needs and technical capabilities.

Vendor Management

• Collaborate with vendors and partners to understand application roadmaps and communicate updates to internal stakeholders and end users.
• Ensure license needs are met from both a contractual and user perspective.
• Work with external vendors to correct software errors and troubleshoot applications; communicate technical requirements effectively with users.

Qualifications
Technical Expertise

• 3+ years of experience administering Microsoft applications.
• Deep knowledge of Microsoft tools (Outlook, SharePoint, Teams, Power Apps) with demonstrated expertise (e.g., Microsoft certifications).
• Experience managing product roadmaps and licenses for Microsoft applications.

Problem-Solving Skills

• A "driver" personality—constantly pushing toward clarity and results while balancing the need for collaboration across teams.
• Ability to analyze, understand, and prioritize business problems.
• Eagerness to take on new tasks and learn new applications or processes.

Communication Skills

• Strong written and oral communication skills—must be able to work well and communicate effectively with both technical and non-technical resources.
• Detail-oriented in documentation to provide clear and actionable information for end users.

If you thrive in a fast-paced, collaborative environment and are passionate about leveraging technology to drive business success, we want to hear from you

Ready to make an impact? Join us

Other consultancies talk at you.

At West Monroe, we work with you.

We're a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We're fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what's next.

You'll feel the difference in how we work. We show up personally. We're right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn't a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe
is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit  If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California, we encourage you to read West Monroe's Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients' unrivalled experience of exceptional service, value and flexibility is part of our DNA.

As solution architect, you will define and design and validate implementation of technology solutions that optimize our solutions for rapid innovation while also making sure we manage risks such as cyber security and operational resilience. You will act as pioneer, thought leader, problem solver, and be sought out for your expertise by product teams, enabling them to go faster, safely, and prevent solutions that are hard to change and stifle innovation.

Digital Collaboration is one of our organization's widest and strategic portfolios. To this effect, you will be challenged to bridge enterprise architecture and engineering, facilitating the design of multiple services, products and solutions within the Digital Collaboration portfolio across our messaging, collaboration, and productivity platforms. You will provide key architecture vision and roadmap direction for our Microsoft 365 and Google Workspace platforms, as well as a wealth of other products in this space, ensuring alignment with enterprise architecture, security, and compliance frameworks.

You will craft AI-led designs, optimizing against many requirements such as functional needs, quality attributes (e.g., security, usability), cost, and enterprise-wide goals (e.g., cloud and API enablement). You will document architecture views, deliver architecture artifacts required by the delivery process, and validate that solutions built are done according to the architectural design. You will propose architectural epics and stories to implement the architectural runway and clear technical debt, document quality attributes in epics & stories, and define acceptance criteria. Finally, you will drive teams to maximize the automation in their deployment pipeline for effective scaling and resiliency.

Researching/analyzing emerging technologies, as well as designing and advocating new technologies, architectures, and products in collaboration with system and service owners is part of your profile. The same is true for identifying risks within proposed architectures and developing mitigation plans, ensuring that our solutions are scalable and sustainable for operations.

YOU'RE GOOD AT

To be successful, you should bring sound development and architecture experience leveraging technologies to drive technical governance, innovation, integration and cloud-oriented strategies. Ideally, you thrive in a work environment that requires strong problem solving, analytical and decision-making skills, and independent self-direction, coupled with an aptitude for collaboration and open communication.

• Verbal and written communication at a business and technical level
• Servicing customers with a strong business orientation and connecting with skilled engineers
• High level of initiative, self-motivation, resourcefulness and collaboration
• Working well independently as well as part of a team
• Building relationships and reliable team player, displaying consideration and respect for others
• Performing successfully in a fast-paced, multi-cultural and service-oriented environment
• Interpreting rules and guidelines flexibly to enhance the business and aligning with BCG's values and culture
• Exhibiting ownership and accountability for the tasks assigned
• Attention to detail, well organized, and able to set priorities and take decisions
• Being flexible to be available outside of normal business hours for international calls as needed

What You'll Bring

Education and Certifications

• Bachelor's or greater degree
• 7+ years of experience in IT architecture with 5+ years in workplace or M365-focused domains
• Demonstrated experience in Agile architecture delivery and cross-functional team collaboration
• Certifications preferred:
• Microsoft Certified: M365 Enterprise Administrator Expert
• Azure Solutions Architect or similar
• Security and compliance certifications are a plus
• Familiarity with GDPR, DLP, and data privacy standards

Functional/Technical Skills

• Architecture Assessment, Modeling, Consulting & Review
• Solution Design and Implementation across collaboration and productivity platforms
• Architecture Strategy, Development and Delivery
• Target Conceptual and Logical Architecture design
• IT Risk Management and Governance Principles
• Workplace services expertise, including:
• Email & Messaging: Exchange Online, Outlook, Superhuman
• Chat: Microsoft Teams
• Collaboration & Productivity: SharePoint, OneDrive, Planner and Loop
• Virtual Meetings: Microsoft Teams
• Tools & frameworks: Architecture documentation, RAID logs, M365 and Google Workspace governance and compliance controls
• Strong experience with Greenfield major system builds and Agile delivery methodologies
• Familiarity with Digital Design Principles and modern architecture frameworks
• Familiarity with Generative AI technology (i.e. ChatGPT, Copilot, Claude4Work, Gemini, etc.) and its potential application in collaboration scenarios

Core Professional / Communication Skills

• Business & Consultative Skills to align architecture strategy with business goals
• Critical Thinking and Problem Solving in complex digital workplace ecosystems
• Systems Thinking to connect architecture decisions across domains and platforms
• Prioritization and Managing Expectations in a multi-stakeholder, agile environment
• Stakeholder Management to influence and guide technical and non-technical partners
• Interpersonal & Leadership Skills to lead technical discussions and coach architects