100 Ofertas de Microsoft Teams en Costa Rica

Job Title:

Microsoft Teams Customer Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Responsibilities:

• Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
• Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
• Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.

Qualifications:

• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• 10+ years of experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
• Experience with Microsoft Teams administration, including user management, policies, and compliance.
• Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
• Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services.
• Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
• Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).
• Strong knowledge of voice and network protocols, standards, and best practices.
• Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.
• Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.
• Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.
• Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.
• Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.
• Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.
• Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
• Advanced analytical, problem-solving, and decision-making skills.
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.

Optional Qualifications:

• Advanced knowledge of application integration and Contact Centers with Teams.
• Advanced knowledge Active Directory/Azure AD/Entra ID concepts and PowerShell/Microsoft Graph scripting skills.
• Advanced networking skills with DNS, firewall, load balancing, etc.
• Advance skills creating Azure Functions.

Relevant Certifications:

• Microsoft Certified: Teams Administrator Associate or other relevant certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate.

Location:

CRI Work-at-Home

Language Requirements:

Time Type:

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Software Support Engineer

We are looking for a Software Support Engineer, with a solid foundation in application development and technical support, who is eager to learn and grow within the software development industry. The ideal candidate has experience in troubleshooting technical issues and collaborating with cross-functional teams to enhance processes and deliver effective solutions. Passionate about technology, continuous learning, and creating impactful tools.

Technical Skills

• Programming Languages:
  JavaScript, Python, Java (basic)
• Frameworks & Technologies:
  React, , HTML/CSS, Bootstrap
• Databases:
  SQL Server, PostgreSQL
• Version Control:
  Git, GitHub
• Methodologies:
  Scrum, Kanban
• Tools:
  Visual Studio Code, Visual Studio IDE, Jira, Confluence

Responsibilities

• Provide technical support and troubleshooting for web applications built with
  JavaScript
  ,
  Python
  , and
  Java
  , ensuring timely resolution of issues.
• Collaborate with cross-functional teams using
  Scrum
  and
  Kanban
  methodologies to improve software functionality and user experience.
• Assist in the development and maintenance of front-end interfaces using
  React
  ,
  HTML/CSS
  , and
  Bootstrap
  , and back-end services with
  
  .
• Manage and query relational databases such as
  SQL Server
  and
  PostgreSQL
  to support application functionality and data integrity.
• Utilize
  Git
  and
  GitHub
  for version control, ensuring proper code management and collaboration across development teams.
• Document technical processes and solutions using
  Confluence
  , and track tasks and issues through
  Jira
  .
• Demonstrate a strong ability to learn quickly, adapt to new technologies, and contribute to a collaborative team environment.

Core Competencies

• Technical problem-solving
• Effective communication with users and teams
• Fast learning ability
• Teamwork and collaboration
• Attention to detail

Required Languages:

Advanced English

Possible Job location(s):

Costa Rica / hybrid model

Introduction
We are looking for an early-career professional to join our QRadar Support team (Charlie squad), focused on
performance-related challenges
. In this role, you'll work directly with clients to troubleshoot complex issues involving the event pipeline, system performance, EPS (events per second), and rules processing. This position is highly technical and requires strong problem-solving skills, attention to detail, and the ability to investigate system bottlenecks and the curiosity to dive deeper as you grow in the role.

Your Role And Responsibilities

• Serve as a primary point of contact for clients experiencing performance-related issues in QRadar
• Investigate and resolve problems with the event pipeline, EPS rates, and rule performance
• Analyze system metrics, logs, and configurations to identify bottlenecks or inefficiencies
• Provide clear, step-by-step technical guidance to clients in English (written and verbal)
• Collaborate with other squads, development, and operations teams on complex or escalated issues
• Document troubleshooting steps and contribute to knowledge base articles to improve team efficiency
• Participate in an on-call rotation or high-priority case management when required
• Continuously build expertise in QRadar and performance tuning best practices

Preferred Education
Bachelor's Degree

Required Technical And Professional Expertise

• Intermediate Linux knowledge : navigating CLI, reading logs, monitoring processes, and troubleshooting performance issues
• Experience troubleshooting software or infrastructure performance issues (e.g., CPU, memory, I/O bottlenecks, network impact)
• Understanding of networking fundamentals (TCP/IP, ports, connectivity, DNS)
• Analytical mindset with ability to investigate complex system behavior and interpret logs/metrics
• Experience in a customer-facing technical support role or equivalent troubleshooting environment
• Excellent communication skills in English (written and spoken)
• Ability to stay calm under pressure and work through high-priority client issues

Preferred Technical And Professional Experience

• Familiarity with SIEM performance concepts: EPS (Events Per Second), event pipeline, rules performance
• Exposure to other SIEM platforms (e.g., Splunk, ArcSight, LogRhythm) or log management tools
• Experience using monitoring or profiling tools (top, iostat, vmstat, nmon, etc.)
• Knowledge of QRadar architecture or other enterprise-scale systems
• Understanding of rules engines or workload optimization concepts
• Basic scripting (Bash or Python) for troubleshooting and automation

Job Title: Tech Support Specialist

Position Type: Full-Time, Remote

Working Hours: U.S. client business hours (with flexibility for shifts, weekends, or on-call rotation depending on SLA requirements)

About the Role:

Our client is seeking a Tech Support Specialist to provide timely, effective technical assistance to customers and internal users. This role involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases to higher-tier teams. The Tech Support Specialist ensures customers feel supported and that technical issues are resolved quickly, accurately, and professionally.

Responsibilities:

Customer Support & Troubleshooting:

• Respond to support tickets, calls, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow.
• Diagnose and resolve Level 1/Level 2 technical issues (password resets, connectivity issues, app errors).
• Provide step-by-step guidance to customers in non-technical language.

Issue Escalation:

• Escalate unresolved or complex issues to Tier 2/3 support, DevOps, or engineering teams.
• Document troubleshooting steps before handoff to minimize duplication of work.

System Administration (Basic):

• Perform account provisioning, access permissions, and system resets.
• Support onboarding/offboarding processes for internal users.

Documentation & Knowledge Base:

• Create and update internal support documentation and FAQs.
• Document recurring issues and solutions to improve resolution speed.

Monitoring & Alerts:

• Use monitoring tools (Datadog, Splunk, New Relic, or equivalent) to identify issues proactively.
• Report trends and recurring problems to leadership for root cause analysis.

Collaboration:

• Partner with product, QA, and engineering teams to provide feedback on bugs or feature requests.
• Share customer insights to improve product functionality.

What Makes You a Perfect Fit:

• Clear, empathetic communicator with strong problem-solving skills.
• Comfortable working across multiple systems and tools simultaneously.
• Calm and professional under pressure, especially with frustrated customers.
• Detail-oriented with strong documentation habits.

Required Experience & Skills (Minimum):

• 1–2 years technical support, IT helpdesk, or customer-facing troubleshooting.
• Experience with ticketing systems (Zendesk, Jira, ServiceNow).
• Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS, Linux).
• Strong written and verbal English skills.

Ideal Experience & Skills:

• CompTIA A+, Network+, or equivalent certifications.
• Experience supporting APIs, integrations, or SaaS platforms.
• Exposure to monitoring tools (Datadog, Splunk, New Relic).
• Industry experience in SaaS, IT services, or hardware support.

What Does a Typical Day Look Like?

A Tech Support Specialist's day revolves around resolving technical issues and ensuring customers remain productive. You will:

• Start by checking ticket queues, prioritizing urgent SLA-bound issues.
• Respond to support tickets and calls, troubleshooting step by step and documenting your process.
• Escalate complex issues to Tier 2/3 support, ensuring detailed notes are logged.
• Update FAQs and knowledge base articles as recurring issues are identified.
• Collaborate with product and engineering teams to flag bugs or provide feedback.
• Wrap up by reviewing metrics (ticket resolution times, backlog) and planning improvements.

In essence: you are the first line of defense for technical problems, ensuring issues are resolved efficiently while keeping customers confident and informed.

Key Metrics for Success (KPIs):

• First Response Time (FRT) within SLA.
• Average Resolution Time (ART) reduced over time.
• First Contact Resolution (FCR) rate ≥ 70–80%.
• CSAT score ≥ 90%.
• Knowledge base updated regularly with recurring solutions.

Interview Process:

1. Initial Phone Screen
2. Video Interview with Pavago Recruiter
3. Practical Task (e.g., resolve 2–3 simulated support tickets or walk through a troubleshooting case)
4. Client Interview with Support/Engineering Leadership
5. Offer & Background Verification

Objetivo del puesto:

Brindar soporte técnico oportuno y de alta calidad a los usuarios de la región, garantizando la continuidad operativa de los sistemas, equipos y plataformas tecnológicas de la organización. Asegurar la resolución eficiente de incidencias, la implementación de soluciones preventivas y la estandarización de buenas prácticas de soporte en todos los países donde la empresa tiene presencia.

Nivel académico:

• Bachillerato universitario en Ingeniería en sistemas o Técnico Especializado en área a fin.

Experiencia:

• 3-4 años de experiencia comprobable en puestos similares.
• Experiencia comprobada en instalación, configuración y actualización de software y drivers.
• Conocimiento intermedio/avanzado en sistemas operativos Windows (10/11) y Windows Server.
• Manejo de Active Directory: creación y administración de usuarios, grupos, políticas de seguridad y dispositivos.
• Experiencia en resolución de incidencias de hardware y software tanto de manera remota como presencial.
• Conocimientos en redes LAN/WAN, direccionamiento IP, VPN, DNS, DHCP y conectividad de red.
• Gestión y soporte de infraestructura de TI: parches, servidores, UPS, almacenamiento y respaldos.
• Experiencia en soporte de impresoras, sistemas telefónicos (softphones, móviles y fijos) y equipos periféricos.
• Soporte a salas de conferencia (equipos audiovisuales, proyectores, cámaras, Teams/Zoom Rooms, etc.).
• Conocimientos en herramientas de ticketing y seguimiento de incidencias (ServiceNow, Jira, GLPI o similar).

Habilidades requeridas:

• Inglés B1+ -B2 (Indispensable)
• Manejo del tiempo
• Facilidad de aprendizaje
• Excelencia en servicio al cliente

Requisitos Adicionales:

• Certificación en metodologías de trabajo ágiles como Scrum.
• Cerificaciones técnicas en el área.
• Disponibilidad para laborar presencialmente en Heredia con posibilidad de días de Home Office.

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

As a Technical Support Specialist you will be challenged with investigating and resolving complex customer issues escalated by our clients, Client Experience and Solutions teams.

Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and features to address common customer issues and gaps in product functionality. In effect you'll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.

This remote role would suit a Costa Rica-based Tech Support Specialist who can work a 9am–6pm, Monday to Friday schedule, and participate in an on-call rotation. The on-call rotation typically occurs once a month, with each shift lasting one full week (Monday to Monday), including evenings.

Responsibilities:

• Become a technical expert in Movable Ink's Products and custom solutions
• Take ownership of client and internal support requests from initial contact to resolution including troubleshooting, determining root cause, and ensuring that the initiator understands the resolution
• Participate in an on-call rotation, taking ownership of incoming emergency issues from both clients and internal stakeholders
• Provide customer feedback to our Product and Engineering teams
• Write documentation, knowledge base articles, and tutorials to improve the customer experience of Movable Ink's products and services

Qualifications:

• 2+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable
• Experience with inspecting and diagnosing web-applications and/or mobile applications
• Strong understanding of and experience with REST APIs and/or GraphQL API
• Knowledge of Single Sign-on set up and debugging, including OAuth, SAML, and SCIM
• Knowledge on relational databases
• Ability to reproduce customer issues, perform initial triage and identify bugs needing Engineering work
• Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution
• Desire to educate others in Movable Ink's Products and technical knowledge to reduce repeat support requests
• Basic experience with support tools such as Django, Kibana, Jenkins, Google Cloud Platform, Grafana, and AWS Cloud Watch or similar.
• Solid knowledge of HTML/CSS
• Experience with at least one of the languages that underpin the modern web (JavaScript, Python etc.)
• Solid understanding of browser debugging (XMLHttpRequests, analyzing page source, HAR captures, iFrame behavior, Meta tags, performance testing, etc)
• Solid understanding of cloud hosting platforms
• Superb written and verbal English communication skills, with experience contributing to internal and external documentation
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you're excited about the role but don't meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.

The Technical Support Representative will be an integral part of our client's support team--offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments.

Job Responsibilities:

• Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems
• Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook
• Troubleshoot hardware issues including hard drives, RAM, and power supplies
• Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes
• Set up and troubleshoot printers on WiFi connections and resolve printer driver issues
• Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers
• Utilize sales skills to upsell support packages post-service resolution
• Maintain organization, punctuality, and reliability as core professional attributes

• Based in any Latin American country
• Proficient in troubleshooting Mac and Windows operating systems
• Skilled in resolving a broad spectrum of technical issues
• Strong sales acumen with experience in upselling products and services
• Excellent communication and documentation skills
• Proven track record of dependability and adherence to schedules
• Ability to work full-time hours with availability on weekends

Minimum Technical and Work Environment Requirements:

• Internet Connection:

• Primary internet connection with a minimum speed of 15 Mbps.

• Backup internet connection with at least 10 Mbps.

• Backup connection must be capable of supporting work during a power outage.

• Primary Device:

• Desktop or laptop equipped with at least:

• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

• A minimum of 8 GB RAM.

• Backup Device:

• Must meet or exceed the performance of an Intel Core i3 processor.

• Must be functional during power interruptions.

• Peripherals and Workspace:

• A functioning webcam.

• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• A smartphone for communication and verification purposes.

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.