91 Ofertas de Microsoft Teams en Costa Rica

Job Title:

Microsoft Teams Customer Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Responsibilities:

• Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
• Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
• Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.

Qualifications:

• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• 10+ years of experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
• Experience with Microsoft Teams administration, including user management, policies, and compliance.
• Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
• Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services.
• Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
• Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).
• Strong knowledge of voice and network protocols, standards, and best practices.
• Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.
• Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.
• Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.
• Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.
• Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.
• Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.
• Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
• Advanced analytical, problem-solving, and decision-making skills.
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.

Optional Qualifications:

• Advanced knowledge of application integration and Contact Centers with Teams.
• Advanced knowledge Active Directory/Azure AD/Entra ID concepts and PowerShell/Microsoft Graph scripting skills.
• Advanced networking skills with DNS, firewall, load balancing, etc.
• Advance skills creating Azure Functions.

Relevant Certifications:

• Microsoft Certified: Teams Administrator Associate or other relevant certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate.

Location:

CRI Work-at-Home

Language Requirements:

Time Type:

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Software Support Engineer

We are looking for a Software Support Engineer, with a solid foundation in application development and technical support, who is eager to learn and grow within the software development industry. The ideal candidate has experience in troubleshooting technical issues and collaborating with cross-functional teams to enhance processes and deliver effective solutions. Passionate about technology, continuous learning, and creating impactful tools.

Technical Skills

• Programming Languages:
  JavaScript, Python, Java (basic)
• Frameworks & Technologies:
  React, , HTML/CSS, Bootstrap
• Databases:
  SQL Server, PostgreSQL
• Version Control:
  Git, GitHub
• Methodologies:
  Scrum, Kanban
• Tools:
  Visual Studio Code, Visual Studio IDE, Jira, Confluence

Responsibilities

• Provide technical support and troubleshooting for web applications built with
  JavaScript
  ,
  Python
  , and
  Java
  , ensuring timely resolution of issues.
• Collaborate with cross-functional teams using
  Scrum
  and
  Kanban
  methodologies to improve software functionality and user experience.
• Assist in the development and maintenance of front-end interfaces using
  React
  ,
  HTML/CSS
  , and
  Bootstrap
  , and back-end services with
  
  .
• Manage and query relational databases such as
  SQL Server
  and
  PostgreSQL
  to support application functionality and data integrity.
• Utilize
  Git
  and
  GitHub
  for version control, ensuring proper code management and collaboration across development teams.
• Document technical processes and solutions using
  Confluence
  , and track tasks and issues through
  Jira
  .
• Demonstrate a strong ability to learn quickly, adapt to new technologies, and contribute to a collaborative team environment.

Core Competencies

• Technical problem-solving
• Effective communication with users and teams
• Fast learning ability
• Teamwork and collaboration
• Attention to detail

Required Languages:

Advanced English

Possible Job location(s):

Costa Rica / hybrid model

Introduction
We are looking for an early-career professional to join our QRadar Support team (Charlie squad), focused on
performance-related challenges
. In this role, you'll work directly with clients to troubleshoot complex issues involving the event pipeline, system performance, EPS (events per second), and rules processing. This position is highly technical and requires strong problem-solving skills, attention to detail, and the ability to investigate system bottlenecks and the curiosity to dive deeper as you grow in the role.

Your Role And Responsibilities

• Serve as a primary point of contact for clients experiencing performance-related issues in QRadar
• Investigate and resolve problems with the event pipeline, EPS rates, and rule performance
• Analyze system metrics, logs, and configurations to identify bottlenecks or inefficiencies
• Provide clear, step-by-step technical guidance to clients in English (written and verbal)
• Collaborate with other squads, development, and operations teams on complex or escalated issues
• Document troubleshooting steps and contribute to knowledge base articles to improve team efficiency
• Participate in an on-call rotation or high-priority case management when required
• Continuously build expertise in QRadar and performance tuning best practices

Preferred Education
Bachelor's Degree

Required Technical And Professional Expertise

• Intermediate Linux knowledge : navigating CLI, reading logs, monitoring processes, and troubleshooting performance issues
• Experience troubleshooting software or infrastructure performance issues (e.g., CPU, memory, I/O bottlenecks, network impact)
• Understanding of networking fundamentals (TCP/IP, ports, connectivity, DNS)
• Analytical mindset with ability to investigate complex system behavior and interpret logs/metrics
• Experience in a customer-facing technical support role or equivalent troubleshooting environment
• Excellent communication skills in English (written and spoken)
• Ability to stay calm under pressure and work through high-priority client issues

Preferred Technical And Professional Experience

• Familiarity with SIEM performance concepts: EPS (Events Per Second), event pipeline, rules performance
• Exposure to other SIEM platforms (e.g., Splunk, ArcSight, LogRhythm) or log management tools
• Experience using monitoring or profiling tools (top, iostat, vmstat, nmon, etc.)
• Knowledge of QRadar architecture or other enterprise-scale systems
• Understanding of rules engines or workload optimization concepts
• Basic scripting (Bash or Python) for troubleshooting and automation

San Jose, San José, Costa Rica

Date posted

Sep 22, 2025

Job number

Work site

3 days / week in-office

Travel

0-25%

Role type

Individual Contributor

Profession

Technical Support

Discipline

Technical Support Engineering

Employment type

Full-Time

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence (AI) and Internet of Things (IoT), Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers' trust in Microsoft and improve their business performance.

As an Individual Contributor in the CSS Supportability organization, your mission is to improve the customer and engineer experience by identifying, mitigating, and preventing support issues at scale. You will use a data-driven approach to analyze customer pain points, influence product improvements, and drive operational excellence through automation, documentation, and AI-powered solutions.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• 5+ years technical support, technical consulting experience, or information technology experience

o OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.

• 3+ years of experience in a customer facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, Service Engineering, Site Reliability, System Development
• Experience with Power BI or Data Fabric platforms including DevOps and AI skills
• Ability to read, write and debug scripts related to database management systems
• Proficiency with Azure Infrastructure, on-prem and SaaS experience

Other Qualifications:

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Preferred Qualifications:

• Familiarity with Tabular and multidimensional models, enabling OLAP (Online Analytical Processing) and data mining and paginated reports.
• Microsoft SQL Server Suite (SQL server Analytical Services, and SQL Server Reporting services.
• Familiarity with Azure Analysis Services, Report designer, Report Manager, Power BI desktop, Power BI service, Power BI report builder, and Power BI Report Server.
• Exposure to CI/CD pipelines, API knowledge and Fabric Shell proficiency

#CES #CSS #DTP #DataAI

Response and Resolution:

• Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.

• Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.

• Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.

Readiness:

• Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). Develops expert level competence on support topics.

Product/Process Improvement:

• 
  • Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers.
  • Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.

• Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.

• Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.

• Translates feedback and creates processes and workflows for case resolution.

• Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

Business Integration:

• Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.

Other:

• Embody our culture and values

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Industry leading healthcare



Educational resources



Discounts on products and services



Savings and investments



Maternity and paternity leave



Generous time away



Giving programs



Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

IMPORTANT DETAILS

• English Advanced
• Portuguese Advanced
• Availablility to go onsite 2-3 days a week
• Experience with My SQL
• Deep understanding of Java, JavaScript
• Salary CRC Colones

Position Overview:

We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.

In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the ServiceNow software platform. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.

• Deep understanding of Java, JavaScript
• Experience with relational databases such as MySQL
• English level B2 or above as we will be supporting customers primarily in English
• Poruguese Advanced
• This is a customer facing role and the weight of customer support and case management element is split. Technical prowess is key, but so is being prepared to serve customers.

Important Note - Onsite Requirement:

• This position requires a hybrid schedule to sit onsite 2-3 days of the week.

Skills:

To be successful in this role you must have or equal to experience with:

• Demonstrated ability to troubleshoot difficult technical issues
• Must have solid object-oriented programming skills in Javascript
• Experience working with dynamic HTML components such as CSS and XHTML
• Angular experience preferred
• Working knowledge of the components in a web applications stack
• Experience with relational databases such as MySQL
• Linux and/or UNIX experience
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Strong personal commitment to quality and customer service
• Ability to work with high-value customer administrators and developers

Desired Skills:

• Deep understanding of Java, JavaScript
• Working knowledge of ServiceNow Platform
• A fundamental understanding of IT service management and the ITIL business process

Company Description

At 24LiveIT, we specialize in delivering innovative technology solutions that empower businesses to thrive in a rapidly evolving digital landscape. Our mission is to leverage cutting-edge cloud technologies to build scalable, secure, and efficient infrastructures that drive success for our clients. Join us and be part of a team shaping the future of cloud-driven innovation

Role Description

We are seeking an experienced
Deskside Support Technician
with 3+ years of IT support experience to provide on-site technical assistance in Heredia, Costa Rica. The role involves supporting end-user devices, Zebra printers, VIP escalations, basic network troubleshooting, and PC logistics. The ideal candidate is customer-focused, hands-on, and capable of solving technical issues efficiently.

Responsibilities

• Provide deskside support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity.
• Deliver prompt and professional support for VIP/executive users.
• Diagnose and resolve basic network issues (wired/wireless), including port activations and switch troubleshooting.
• Manage PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements.
• Document incidents, service requests, and asset movements accurately.
• Collaborate with remote IT teams and escalate issues as needed.
• Follow IT policies, procedures, and security standards.

Qualifications

• 3+ years of deskside/IT support experience.
• Strong knowledge of Windows OS, Microsoft Office, and enterprise applications.
• Hands-on experience with Zebra printers
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Experience supporting VIP/executive users.
• Familiarity with imaging tools (SCCM, MDT) and asset management systems.
• Strong communication and customer service skills.
• Ability to lift and move IT equipment as required.

Certifications

• CompTIA A+ / Network+
• ITIL Foundation
• Microsoft Certified: Modern Desktop Administrator Associate

We are seeking an IT Engineer to join our dynamic team at the Costa Rica operation. Under the direction of the Facilities Manager, you will be responsible for maintaining, troubleshooting, and optimizing the organization's IT infrastructure. You will work with hardware, software, networks, and systems, ensuring they function seamlessly to support day-to-day operations.

The ideal candidate will have strong technical expertise, excellent problem-solving abilities, and a commitment to delivering high-quality IT support.

Responsibilities

As a uniquely qualified candidate, your main responsibilities will be:

• Install, configure, and maintain hardware and software systems. Diagnose and resolve technical issues related to servers, networks, and computer systems.

• Ensure the proper functioning of local area networks (LANs), wide area networks (WANs), and internet connectivity. Troubleshoot network issues and manage firewalls, switches, and routers.

• Provide technical support for end-users (helpdesk), including troubleshooting hardware and software problems. Assist with software installations and upgrades.

• Implement and manage security protocols, including firewalls, encryption, antivirus, and anti-malware software. Regularly perform security audits to ensure system integrity.

• Develop and execute data backup and disaster recovery procedures to ensure business continuity.

• Monitor system performance to ensure optimal operation. Analyze system logs and troubleshoot performance bottlenecks.

• Maintain accurate documentation of IT infrastructure, procedures, and troubleshooting steps. Prepare regular reports on system performance, incidents, and IT projects.