102 Ofertas de Personal It en Costa Rica

San Jose, San José, Costa Rica

Date posted

Sep 22, 2025

Job number

Work site

3 days / week in-office

Travel

0-25%

Role type

Individual Contributor

Profession

Technical Support

Discipline

Technical Support Engineering

Employment type

Full-Time

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence (AI) and Internet of Things (IoT), Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers' trust in Microsoft and improve their business performance.

As an Individual Contributor in the CSS Supportability organization, your mission is to improve the customer and engineer experience by identifying, mitigating, and preventing support issues at scale. You will use a data-driven approach to analyze customer pain points, influence product improvements, and drive operational excellence through automation, documentation, and AI-powered solutions.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• 5+ years technical support, technical consulting experience, or information technology experience

o OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.

• 3+ years of experience in a customer facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, Service Engineering, Site Reliability, System Development
• Experience with Power BI or Data Fabric platforms including DevOps and AI skills
• Ability to read, write and debug scripts related to database management systems
• Proficiency with Azure Infrastructure, on-prem and SaaS experience

Other Qualifications:

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Preferred Qualifications:

• Familiarity with Tabular and multidimensional models, enabling OLAP (Online Analytical Processing) and data mining and paginated reports.
• Microsoft SQL Server Suite (SQL server Analytical Services, and SQL Server Reporting services.
• Familiarity with Azure Analysis Services, Report designer, Report Manager, Power BI desktop, Power BI service, Power BI report builder, and Power BI Report Server.
• Exposure to CI/CD pipelines, API knowledge and Fabric Shell proficiency

#CES #CSS #DTP #DataAI

Response and Resolution:

• Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.

• Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.

• Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.

Readiness:

• Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). Develops expert level competence on support topics.

Product/Process Improvement:

• 
  • Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers.
  • Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.

• Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.

• Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.

• Translates feedback and creates processes and workflows for case resolution.

• Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

Business Integration:

• Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.

Other:

• Embody our culture and values

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Industry leading healthcare



Educational resources



Discounts on products and services



Savings and investments



Maternity and paternity leave



Generous time away



Giving programs



Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

IMPORTANT DETAILS

• English Advanced
• Portuguese Advanced
• Availablility to go onsite 2-3 days a week
• Experience with My SQL
• Deep understanding of Java, JavaScript
• Salary CRC Colones

Position Overview:

We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.

In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the ServiceNow software platform. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.

• Deep understanding of Java, JavaScript
• Experience with relational databases such as MySQL
• English level B2 or above as we will be supporting customers primarily in English
• Poruguese Advanced
• This is a customer facing role and the weight of customer support and case management element is split. Technical prowess is key, but so is being prepared to serve customers.

Important Note - Onsite Requirement:

• This position requires a hybrid schedule to sit onsite 2-3 days of the week.

Skills:

To be successful in this role you must have or equal to experience with:

• Demonstrated ability to troubleshoot difficult technical issues
• Must have solid object-oriented programming skills in Javascript
• Experience working with dynamic HTML components such as CSS and XHTML
• Angular experience preferred
• Working knowledge of the components in a web applications stack
• Experience with relational databases such as MySQL
• Linux and/or UNIX experience
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Strong personal commitment to quality and customer service
• Ability to work with high-value customer administrators and developers

Desired Skills:

• Deep understanding of Java, JavaScript
• Working knowledge of ServiceNow Platform
• A fundamental understanding of IT service management and the ITIL business process

Company Description

At 24LiveIT, we specialize in delivering innovative technology solutions that empower businesses to thrive in a rapidly evolving digital landscape. Our mission is to leverage cutting-edge cloud technologies to build scalable, secure, and efficient infrastructures that drive success for our clients. Join us and be part of a team shaping the future of cloud-driven innovation

Role Description

We are seeking an experienced
Deskside Support Technician
with 3+ years of IT support experience to provide on-site technical assistance in Heredia, Costa Rica. The role involves supporting end-user devices, Zebra printers, VIP escalations, basic network troubleshooting, and PC logistics. The ideal candidate is customer-focused, hands-on, and capable of solving technical issues efficiently.

Responsibilities

• Provide deskside support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity.
• Deliver prompt and professional support for VIP/executive users.
• Diagnose and resolve basic network issues (wired/wireless), including port activations and switch troubleshooting.
• Manage PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements.
• Document incidents, service requests, and asset movements accurately.
• Collaborate with remote IT teams and escalate issues as needed.
• Follow IT policies, procedures, and security standards.

Qualifications

• 3+ years of deskside/IT support experience.
• Strong knowledge of Windows OS, Microsoft Office, and enterprise applications.
• Hands-on experience with Zebra printers
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Experience supporting VIP/executive users.
• Familiarity with imaging tools (SCCM, MDT) and asset management systems.
• Strong communication and customer service skills.
• Ability to lift and move IT equipment as required.

Certifications

• CompTIA A+ / Network+
• ITIL Foundation
• Microsoft Certified: Modern Desktop Administrator Associate

We are seeking an IT Engineer to join our dynamic team at the Costa Rica operation. Under the direction of the Facilities Manager, you will be responsible for maintaining, troubleshooting, and optimizing the organization's IT infrastructure. You will work with hardware, software, networks, and systems, ensuring they function seamlessly to support day-to-day operations.

The ideal candidate will have strong technical expertise, excellent problem-solving abilities, and a commitment to delivering high-quality IT support.

Responsibilities

As a uniquely qualified candidate, your main responsibilities will be:

• Install, configure, and maintain hardware and software systems. Diagnose and resolve technical issues related to servers, networks, and computer systems.

• Ensure the proper functioning of local area networks (LANs), wide area networks (WANs), and internet connectivity. Troubleshoot network issues and manage firewalls, switches, and routers.

• Provide technical support for end-users (helpdesk), including troubleshooting hardware and software problems. Assist with software installations and upgrades.

• Implement and manage security protocols, including firewalls, encryption, antivirus, and anti-malware software. Regularly perform security audits to ensure system integrity.

• Develop and execute data backup and disaster recovery procedures to ensure business continuity.

• Monitor system performance to ensure optimal operation. Analyze system logs and troubleshoot performance bottlenecks.

• Maintain accurate documentation of IT infrastructure, procedures, and troubleshooting steps. Prepare regular reports on system performance, incidents, and IT projects.

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware

Qualifications

• 2+ years' of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills

Details:

• Hybrid ( 2 days from home)
• Salary: CRC Colones
• Location: Real cariari, Heredia
• Advanced English REQUIRED

Overview:

Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.

What you will do in this role:

• Be a Customer Advocate providing support to users/administrators of our platform
• Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
• Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
• Gain an understanding of the ServiceNow platform and all core functionality.
• Analyze data with a view to isolate the potential cause of the issue.
• Involve others to accomplish personal and group goals.

Aptitudes:

• Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
• Understanding of Email Troubleshooting (e.g. Office 365, Exchange )
• Knowledge on Web Services (SOAP, REST)
• Experience Data Extraction Technologies (e.g. JDBC, ODBC)
• Hands-on experience exporting/importing data between separate systemS
• Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
• Hands on experience in any bi-directional, integration between two systems
• Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows
• Shell)
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience with the gathering and reading of various log files including tools like Splunk

Hiring Manager Notes:

• Integrations gets a mix of issue types that typically center around there broad topics:
• Email Configuration and Maintenance (Not just Outlook App)
• SSO/Authentication (Candidate should Know who to configure the tecnologiy and how this works internally, NOT just assign or grant user/permissions).
• Web Services
• Scripting /Rest API
• database issues

Infotree Global Solutions is looking for Technical Support Engineer with deep understanding of JavaScript

In this role you will debug
JavaScript
code as well as find better solutions to custom code.

• Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
• Understanding of Email Troubleshooting (e.g. Office 365, Exchange )
• Knowledge on Web Services (SOAP, REST)
• Experience Data Extraction Technologies (e.g. JDBC, ODBC)
• Strong Experience working with
  JavaScript

Requierement

• Student or Bachelor's degree in Computer Science
• Advanced English
• Advanced Portuguese Plus
• Strong experience working with JavaScript
• Monday to Friday 8:00am - 5:00pm
• Hybrid Role 2 - 3 days peer week - Heredia
• Indefinite Contract

The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team focusing on Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

The successful candidate will be able to quickly gain an understanding of the platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills

Requirements:

• Demonstrated ability to troubleshoot difficult technical issues
• Working knowledge of the components in a web applications stack
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience administering: Linux/Unix OR Microsoft Server
• Excellent verbal and written communication skills
• Degree in computer science is preferred but not mandatory

Introduction
IBM Software Support Organization is seeking a Technical Support Professional to join our team IBM Software Technical Support Engineers take pride in helping customers by solving problems and answering questions both large and small. Support Engineers develop a mastery of our different products and use that knowledge to enable customers to overcome problems while sharing best practices. This important role is a hub within the company. Technical Support Engineers take questions, issues, and feedback from users and work with Solution Architects, Product Management and Engineering to continuously improve our solutions. Additionally, Technical Support Engineers are encouraged and provided the opportunity to hone their technical skills and deepen their knowledge.

Your Role And Responsibilities
Areas of responsibility include

• Engage on cases effectively in a timely manner working as part of a Global 24X7 team.
• Work closely with Engineering and Operations on resolving escalated cases
• Educate customers to help them become product experts
• Write knowledge base articles based on customer questions
• Develop and maintain strong customer relationships
• Provide technical engineering support, as part of our Technical Support Team, to resolve customer issues by performing diagnostics, performance optimization, incident analysis, solutionpartner recommendations, and product knowledge transfer

Preferred Education
Bachelor's Degree

Required Technical And Professional Expertise

• Passion for customer care and customer satisfaction.
• A successful track record in developing and managing customer relationships.
• Knowledge in Windows/Linux operating systems
• Knowledge in Managing Client Expectations/Satisfaction
• Knowledge in Problem Determination/Resolution
• English: Fluent

Preferred Technical And Professional Experience

• Knowledge in shell scripting, and SQL
• Knowledge of a programming language such as Java, C/C++
• Knowledge of networking concepts