9 Ofertas de Process Improvement en Costa Rica

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Sales & Business Development

Schedule: Full Time

Shift: Day Shift

**Company Description**:
**About us, but we’ll be brief**

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

As a key member of the sales operations team, the Business Process and Improvement Specialist and will be responsible for improving the integration of business processes within our instance of Salesforce and other systems. In addition to Salesforce processes, the Business Process and Improvement Specialist will become an expert in our business processes leveraging other systems. This role will work closely with users across the business to improve functionality and integration of our business processes and systems.

**Responsibilities**

**Salesforce Process Integration**
- Understand business needs and how Salesforce capabilities can help solve business problems, drive revenue growth, and increase sales productivity.
- Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts related to configuration, process, workflow and reporting.
- Coordinate the evaluation, scope and completion of new development requests.
- Leads Salesforce enhancement projects to drive the continued adoption, development, implementation, and management of the system.
- Complete regular internal system audits and ensure updated system documentation.

**User Adoption and Best Practices**
- Help increase Salesforce adoption and usage in the enterprise.
- Implement, communicate, and measure CRM best practices driving increased adoption and engagement by sales users.
- Spearhead account and opportunity level data quality initiatives.
- Help to ensure sales data quality - working closely with sales management so that data is updated consistently and accurately.
- Act as Quality Assurance liaison whenever necessary as related to new functionality rollout
- Identify and implement methods to improve efficiency in data integrity, data retrieval and utilization.

**Business Process Management**
- Collaborate with cross-functional teams to ensure operational processes are aligned and documented for all teams and systems.
- Identify opportunities to streamline, automate and consolidate processes.
- Explore AI and SaaS technology to solve process gaps and inefficiencies.
- Contribute and facilitate sales excellence initiatives, events, technology, training, and process.

**Qualifications**:

- 5+ years experience working as a sales operations specialist, CRM Analyst or equivalent
- Bachelor’s degree in Business or other related fields.
- Outstanding verbal and written communications skills with the ability to listen, articulate positions, and influence outcomes beyond direct areas of ownership and effectively communicate with both business and technical teams.
- Experience working with cross-functional teams such as Client Services, Product Management, Pricing, Contracts, Implementation, IT, etc.
- Demonstrated ability to translate business needs into custom business solutions on the Salesforce platform.
- Proven ability to design and implement new processes and facilitate user adoption.
- Ability to manage multiple projects and deadlines while delivering consistent results.
- Extreme attention to detail, creative and critical thinking skills.
- Expert knowledge in Excel, Power Point, Word and Visio.
- Experience with AI SaaS tools is a plus.
- Familiarity with Salesforce Einstein AI capabilities is a plus.
- Salesforce Certification(s) preferred, but not required.

**Additional Information**:
**_ This is a permanent home-based role in Costa Rica. No relocation available._**

**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering. the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Educ

**Job Location: Costa Rica**

**You Will**:

- Monitor production compliance to provided standards and guidelines.
- Check for copy alignment, **spelling**, **technical specification alignment**, and technical errors on any output produced (worldwide).
- Manage QC requirements and risk analysis by enforcing and improving the workflow.
- Organize, track, and ensure quality of final files before delivery to trafficking team or clients.
- Execute planning, scoping and estimation of QC efforts.

**You Have**:

- Advanced English level (B2+/C1 reading, writing, and conversation).
- +3 years of experience in a similar role.
- Strong communication skills.
- Knowledge of editing video and audio in software including Davinci Resolve & Premiere.
- Broad knowledge of Adobe Suite software including but not limited to **Photoshop & After Effects.**:

- Understanding of video delivery specs and exporting standards.
- Strong organizational skills with experience in video file sharing.
- Data ingest and management experience.
- Strong sense of catalog organization and file naming convention to manage file storage.
- Keen eye for design principles and strong attention to detail.

**Nice to have**:

- Perform data ingest and file organization management on our Wander server.
- The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 2-3 days a week. The ask stems from our want to:_
- _Strengthen opportunity for continuous learning._
- _Improve collaboration and team relationships._
- _Increase employee engagement._
- We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly._

**12963BR**
**Title:**
Inspector I, Quality Control
**Job Description:**
Performs inspections at various stages of production of the product from raw materials, sub-assemblies and final assemblies to assure quality and conformance to specifications and procedural requirements.
**Auto req ID:**
12963BR
**Location:**
Alajuela, Costa Rica
**Department Name:**
3211-CR-Quality
**Qualifications:**
Minimum 1 year experience in medical device manufacturing. High School diploma or equivalent. Good reading and written communication skills
**External-Facing Title:**
Inspector I, Quality Control
**Posting Country:**
Outside US
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

**_What Quality Control contributes to Cardinal Health_**

Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications.

Quality Control is responsible for the analysis or inspection of materials, components, products or processes for compliance with specifications and standards.

**_Job Summary_**

The Tech II, Quality Control performs varied product inspections or analysis generally of finished goods components, incoming materials or new products, by observing, measuring and recording data using applicable measurement tools. Compiles and inputs data, documents and process findings and interprets results. Completes applicable documents needed for the release of product to the field. This job follows demonstrates knowledge of testing methods, product usage, and applicable procedures according to regulations, and standards and adheres to established policies and procedures but also participates in the establishment of future inspection procedures.

**_Responsibilities_**
- Performs varied product inspections or analysis generally of finished goods components, incoming materials or new products, by observing, measuring and recording data using applicable measurement tools.
- Compiles and inputs data, documents and process findings and interprets results.
- Completes applicable documents needed for the release of product to the field.
- Follows demonstrates knowledge of testing methods, product usage, and applicable procedures according to regulations, and standards and adheres to established policies and procedures but also participates in the establishment of future inspection procedures.

**_
Qualifications_**
- 1-2 years of experience
- High school degree or GED

**_ What is expected of you and others at this level_**
- Applies acquired knowledge and skills to complete standard tasks
- Readily learns and applies new information and methods to work in assigned area
- Maintains appropriate licenses, training and certifications
- Works on routine assignments that require some problem resolution
- Works within clearly defined standard operating procedures and/or scientific methods
- Adheres to all quality guidelines
- Works under moderate degree of supervision
- Work typically involves regular review of output by work lead or supervisor
- Refers complex unusual problems to supervisor
- Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._

As a Quality Control Specialist, you are an excellent communicator who is able to work closely with Producers, Studio Artists and Technical artists to ensure assets are successfully delivered without errors. Mitigating risks and managing QC can be challenging, but your organizational and interpersonal skills are up to the test.

**You Will**:

- Monitor production compliance to provided standards and guidelines.
- Check for copy alignment, **spelling**, **technical specification alignment**, and technical errors on any output produced (worldwide).
- Manage QC requirements and risk analysis by enforcing and improving the workflow.
- Organize, track, and ensure quality of final files before delivery to trafficking team or clients.
- Execute planning, scoping and estimation of QC efforts.

**You Have**:

- Advanced English level (B2+/C1 reading, writing, and conversation).
- +3 years of experience in a similar role.
- Strong communication skills.
- Knowledge of editing video and audio in software including Davinci Resolve & Premiere.
- Broad knowledge of Adobe Suite software including but not limited to **Photoshop & After Effects.**:

- Understanding of video delivery specs and exporting standards.
- Strong organizational skills with experience in video file sharing.
- Data ingest and management experience.
- Strong sense of catalog organization and file naming convention to manage file storage.
- Keen eye for design principles and strong attention to detail.

**Nice to have**:

- Perform data ingest and file organization management on our Wander server.
- The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 2-3 days a week. The ask stems from our want to:_
- _ Strengthen opportunity for continuous learning._
- _Improve collaboration and team relationships._
- _Increase employee engagement._
- We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly._

**12965BR**
**Title:**
Lead I, Quality Control - CR
**Job Description:**
Ejecutar inspecciones en varias etapas de producción de los dispositivos, desde las materias primas, subensambles y ensambles finales para asegurar la calidad y conformidad con las especificaciones y requerimientos de los procedimientos.
Capaz de revisar el registro de historial de manufactura del dispositivo para asegurar el cumplimiento. Asistir en la preparación y liberación del producto empacado y producto final pre y post esterilización.
+ Conoce las instrucciones escritas para manufacturar y empacar el producto. Posee conocimiento en criterios de aceptación en las inspecciones.
+ Es capaz de ejecutar las inspecciones en las cuales este certificado de acuerdo con lo asignado por el supervisor.
+ Es experto en las Buenas Prácticas de Documentación y es responsable de proveer retroalimentación a cerca de los errores en documentos controlados. Capaz de entrenar a otros en Buenas Prácticas de Documentación.
+ Responsable del control diario de las metas individuales de calidad, a la vez que da soporte al supervisor de acuerdo con las necesidades como moderada instrucción del supervisor.
+ Es capaz de detectar cuellos de botella, balanceo de soporte de acuerdo con las prioridades de la línea, entre otros con mínima supervisión.
+ Asegura el cumplimiento de los lineamientos de seguridad del área y reporta incidentes, actos y acciones inseguras.
+ Coordina los recursos para llevar a cabo los requerimientos especiales de producción (Jornada Extraordinaria).
+ Escala al supervisor potenciales no conformidades.
+ Asiste al supervisor en tareas asignadas.
+ Genera e implementa ideas de mejora continua (proceso, documentación, calidad, seguridad, etc.).
+ Asegura el cumplimiento diario de la Matriz Disciplinaria y participa en actividades de control.
+ Cumplir las leyes y reglamentos aplicables, adherirse a los procesos y requisitos del Sistema de Gestión de Calidad, así como demostrar ética e integridad en todos los asuntos y a todos los niveles de la organización.
+ Realizar las tareas adicionales que se le asignen.
**Auto req ID:**
12965BR
**Location:**
Alajuela, Costa Rica
**Department Name:**
3221-Quality CR Phase 2
**Qualifications:**
1. Bachiller en Educación Media.
2. Haber cumplido un año en el rol actual (en inspección de Calidad se considerará un plus).
3. Experiencia en manejo de personal.
4. Conocimiento den Tecinas de Inspección de Calidad.
5. Conocimiento de los Roles y Responsabilidades de los departamentos de soporte.
6. Conocimiento en uso de los equipos de medición como reglas, sistemas de medición y sus cuidados.
7. Interpretación de planos y sus tolerancias.
8. Excelente comunicación oral y escrita.
9. Manejo de Microsoft Office.
**Desired Qualifications**
1. Manejo de regulaciones de "Cuarto Limpio" y GMPs.
2. Excelentes relaciones interpersonales.
3. Conocimientos del idioma inglés intermedio.
**External-Facing Title:**
Lead I, Quality - CR
**Posting Country:**
Outside US
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

As a Quality Control Specialist, you are an excellent communicator who can work closely with Producers, Design Supervisors, Production Designers, Studio Artists and Technical artists to ensure assets are successfully delivered without errors. Mitigating risks and managing QC can be challenging, but your organizational and interpersonal skills are up to the test.

**You Will**:

- Monitor production compliance to provided standards and guidelines.
- Check for copy alignment, spelling, technical specification alignment, and technical errors on any output produced.
- Communicate errors and expected results clearly through written reports.
- Attend daily and weekly meetings with production and post-production teams to gather QC requirements.
- Report QC project status to Design Supervisors, Producers, and QA/QC Lead
- Understand production/post-production workflow and advise when errors could be introduced.
- Organize, track, and ensure quality of final files before delivery to trafficking team or clients.
- Assist with data ingest and file archival on our various cloud tools and servers alongside the Asset Management team.

**You Have**:

- Advanced English level (B2+/C1 reading, writing, and conversation).
- 2+ years in an advertising agency or other production or post-production studio
- Strong communication skills
- Knowledge of editing video and audio in software including Davinci Resolve & Premiere
- Broad knowledge of Adobe Suite software including but not limited to Photoshop & After Effects
- Understanding of video delivery specs and exporting standards
- Strong organizational skills with experience in video file-sharing
- Strong sense of catalog organization and file naming convention to manage file storage
- Keen eye for design principles and strong attention to detail
- Bachelor's degree in design, it's nice to have.

**_ What We Offer:_**
- _Maternity and parental leave extra days_
- _Competitive benefits packages_
- _Vacation, compassionate leave, sick days, and flex days_
- _Access to online services for families and new parents_
- _End of year closure days (not deducted form vacation balance)_
- _Diversity and Inclusion Board with 12 affinity groups_
- _Internal learning and development programs_
- _Enterprise-wide employee discounts_
- _And more _
- The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to _**_work from an office a minimum of 3 days a week_**_._
- The ask stems from our want to:_
- Strengthen opportunity for continuous learning_
- Improve collaboration and team relationships._
- Increase employee engagement_
- This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly._

**Experiência manejando datos estadísticos. Six Sigma**: Gestiona técnicas y herramientas para las mejoras de los procesos. Se encarga de procesos que requieren alta disciplina, enfocado en desarrollar y despachar productos y servicios en forma consistente. Gestiona los procesamientos de datos. Realiza las Tomas de tiempos y movimientos necesaria para garantizar la productividad. Un Scrum Master, será básicamente un entrenador y facilitador de equipos, ayuda al equipo de trabajo a mantenerse enfocado en los objetivos del proyecto y elimina los impedimentos que van apareciendo durante los procesos.

Electronical Devices

**Requisitos**: