40 Ofertas de Project Lead en Costa Rica

As the established expert the Billing Team Lead for Emerson Automation Solutions Latin America requires superb analytical skills and a deeper and detailed understanding of the Billing process in more than 3 countries across LAM. In this role responsibility is to focus on daily one-on-one supervision and management of the team members. Under the direction of the manager, the team lead can implement systems and improvements to processes to achieve goals while providing development opportunities. Additionally, should have a proven consistent satisfactory performance and might still be focused on the accurate and timely processing of billing documents, proactive management of requests and exceptions and ensuring that customers are billed correctly. The team lead will provide training and mentoring to less experienced personnel and is expected to provide more in-depth support with quality, training, and continuous improvement initiatives.
**In this role, your responsibilities will be**
+ Manage end-to-end invoice execution assuring timely and accurate invoicing
+ Provide appropriate guidance and directions based on people's capabilities regarding billing activities.
+ Set team's objectives to align with broader organizational goals
+ Develop and maintain billing processes and procedures
+ Prepare and present regular billing reports to senior management
+ Create teams with appropriate and diverse mix of styles, perspectives and experiences
+ When required, generate invoices within established service level agreements
+ Scan and validate terms, conditions and fiscal requirements to further support an invoicing request.
+ Monitor billing activities to identify and resolve errors or rejections
+ Ensure all billing documents stamp correctly in the different LAM fiscal platforms
+ Understand and consistently apply fiscal policies and business practices related to all billing documents (this can include invoices, credit notes, amortizations, etc.)
+ Receive, review and clarify disputes related to invoicing discrepancies
+ Investigate and resolve complex billing inquiries from internal or external customers
+ Cooperate with different areas to ensure billing accuracy
+ Collect and save needed information and documentation to ensure compliance with record retention procedures
+ Identify and communicate potential risks of compliance, critical issues or any other fiscal or commercial threat
+ Complete all certifications and training required for the successful performance of the role
+ Facilitate information requested during internal and external auditing processes
+ Perform other duties as required
**Who you are:**
You are a professional who follow through on commitments, You build partnership allowing others across the organization to achieve shared objectives. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You use systems and technology to stay on track. You reflect on activities and the impact it has on others.
**For this role, you will need:**
+ 2-4 year graduate from university of Accounting, Business Management or Finance
+ Highschool Diploma is required
+ English Level B2
+ Portuguese B2
+ Has 3+ years of experience on the following roles: Billing / Accounts Receivable, Customer Service, planning, project management, Share Services
+ Solid keyboard skills and strong proficiency for using Windows & MS Office applications is a must
+ Willing to work on Flexible shift schedule based on business unit needs.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** : 25023947
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

**P2P TEAM LEAD**: Our team in **Heredia** currently has an opening for a **P2P Team Lead** <<>> **YOUR ROLE & RESPONSIBILITIES**: - Oversee and monitor the AP team to ensure timely delivery of AP processes and promote continuous improvements. Ensure adequate resourcing and resolution of any operational issues for smooth processing of activities. - Ensure timely processing of invoices as per KPI and in compliance with service levels, company policies, procedures and controls - Engage in collaboration with the business and stakeholders/ vendors to develop a professional relationship - Ensure monthly reporting process is managed effectively and that the outputs are shared with stakeholders - Lead continuous process improvement initiatives for increased efficiency and effectiveness - Resolve any operational issues which were escalated - Coach team members to improve skills and knowledge **YOUR PROFILE**: - Advanced knowledge/ use of ERP and office productivity tools (MS Office etc.) - Excellent leadership and management skills (e.g. planning, organization, direction of employees) - Good verbal and written communication skills in English & French - 4 - 8 years of AP work experience - 2 years of shared services experience - 2+ years of leadership experience or atleast 2+ years in AP seniority positions. **OUR OFFER**: <<>> **INTERESTED?**:

ROLE SUMMARY

The Meetings, External Engagements, & Travel (MEET) Team Lead position is responsible for processing and ensuring the compliance of US MEET transactions.

This Team Lead will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally across the organization as needed.

This role will be based in Escazu, Costa Rica and manage 7-10 colleagues. The Team Lead will work with regional operations teams, sourcing teams, payment teams, and other Centers of Excellence as appropriate. This role will also promote the growth and development of their team, in coordination with their Operations Manager.

ROLE RESPONSIBILITIES
- Review assigned MEET transactions ensuring that they are compliant and properly documented according to MAPP policy and systems, Country Annex, Country Profile, and MEET Standards
- Closely monitor any Meeting Planning Agencies (MPAs) assigned to transaction, ensuring that the logistics actions for the events are completed in accordance with Service Level Agreements (SLAs) and to the quality expected from Pfizer
- Work with Legal and Local Compliance to get approvals for exceptions when needed
- Consult with MEET colleagues, business colleagues, healthcare professionals and external organizations to resolve any errors, issues, or rejections as needed
- Ensure that contracts and letters for MEET transactions are reviewed and signed appropriately
- Provide additional meeting oversight for key events, including Business Unit coordination, MPA oversight, walkthroughs, post-event feedback, venue selection, budget management, third party coordination, customer needs, and daily support
- Ensure audit support documentation is gathered appropriately
- Execute payment and/or confirm that consultant received proper payment
- Lead market touchpoints, support MEET Analysts on escalations
- Provide leadership on special assignments
- Demonstrate strong communication skills and relationship skills working with the commercial business
- Employ innovative approach to assisting in improving processes and ability to train and deploy changes
- Work with other MEET leaders regionally to ensure consistency and standardization
- Work closely with MEET Operations Leads and MAPP Lead on bringing efficiencies to how we work and ensuring compliance standards are met
- Support on training and documentation processes
- Lead market touchpoints, support MEET Analyst on escalations and Manager on special assignments.
- Partner with markets/regional process leads to understand additions/changes to local country annex requirements
- Support in hiring high-performing talent and developing strong future leaders
- Support with coaching and development for team members through structured process and tools including individual and talent development plans
- Create a team environment that drives high colleague engagement and adoption of making Pfizer an amazing place to work
- Deliver strong innovations and other peer-to-peer communities to share ideas that improve processes and working environment

BASIC QUALIFICATIONS
- Ability to manage a team
- Ability to create and deliver presentations to key upper management stakeholders
- Strong stakeholder management skills
- Good organizational skills to coordinate and manage multiple priorities
- Strong technical skills in managing transactions within a global system
- Strong customer service skills and mindset
- Ability to work independently
- Strong experience in controls environment
- Understanding of accounting terms and financial cycle
- Understanding of compliance/financial controls
- Ability to thrive in a dynamic and rapidly changing work environment
- High level of self-motivation, energy and flexibility
- Strong interpersonal and organizational skills
- Proficiency in PC skills (MS Excel, Word, PowerPoint) required
- SAP/Ariba experience preferred
- Strong written and verbal communication skills enabling effective communication with all levels of management
- Highly focused on customer service
- Project management & communications skills: ability to lead
- Minimum of bachelor’s degree in Business, Finance, or a related discipline
- Fluency in English is a must

PREFERRED QUALIFICATIONS
- Typical Years of Experience: 3+ years (1+ years with MBA/MS) of experience in management, compliance, and customer focused operations with significant volumes and risk (incl. audit and/or finance experience)
- 1-2 years of experience with MAPP transaction processing preferred
- Strong compliance experience and financial or audit controls background
- Leadership experience to train or develop others and bring innovative ideas to the team
- Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
- Previous experience with pharmaceutical companies is preferred
- Experience with accounting or compliance/audit transactions, prefera

Regulatory Compliance Team Lead will work for the Regulatory Compliance Shared Services, supporting the Regulatory Compliance Manager in managing the team and conducting Trade Compliance Tasks on behalf of Automation Solutions and Commercial and Residential Business Units located in North America
Regulatory Compliance Team Lead plays a key role supervising Regulatory Compliance personnel to ensure that customer's expectations are being met. Regulatory Compliance Team Lead also supports other activities such as (but not limited to):
+ Implement, development and maintenance of Regulatory Compliance tasks.
+ Development and maintenance of procedures.
+ Resolve customers and team escalations
+ Development and maintenance of metrics and reports.
+ Build effective teams
Regulatory Compliance Lead interacts with the Regulatory Compliance Shared Services Team, the Regulatory Compliance Shared Services Manager, Regulatory Compliance Directors, Regulatory Compliance and Logistics Specialist and Managers located in North America, brokers and freight forwarders if required.
**In This Role, Your Responsibilities Will Be:**
+ Work 50% of the time on specific Regulatory Compliance activities for at least one Business Unit.
+ Support and assist in promotion of Regulatory Compliance Shared Services.
+ Work with the Regulatory Compliance Shared Services Managers to identify customers' needs and expectations; implement adjustments if required to meet customers' changing demands.
+ Support the Regulatory Compliance Shared Services Manager to manage the Regulatory Compliance Shared Services Team
+ Manage Regulatory Compliance personnel, to ensure that customers' expectations are being met, in terms of results and resource utilization.
+ Assign and measure Internal Key Performance Indicators to evaluate Tactical teams' performance.
+ Develop and implement new processes to provide specific services to Emerson Business Units
+ Worldwide support on ongoing Regulatory Compliance activities and projects for specific Business Units
+ Support Regulatory Compliance Shared Services Manager with Team's workload, performance, training, attrition, engagement, and career path.
+ Build effective teams by hiring diverse talent, setting clear expectations & objectives, and supporting the environment for open communication & collaboration
+ Actively participate on Regulatory Compliance Initiatives
+ Optimizes work process
+ Ensure that processes are correctly performed, in a timely manner.
+ Support team members with queries.
+ Support Regulatory Compliance Shared Services Manager with recurrent one on ones and annual performance evaluation.
**Who You Are:**
**For This Role, You Will Need:**
+ Bachelor's Degree in Administration or Commerce related career and enrolled in a Major Degree
+ Outstanding verbal and written communication skills in English(B2+); Portuguese is a plus
+ Advance knowledge of Microsoft Office, (Word, PowerPoint and Excel) is required.
+ Knowledge in Regulatory Compliance Tools such as Tradesphere, Trade Import, RPS on Demand, Archer, Oracle
+ Advanced knowledge in Regulatory Compliance requirements (Self-Assessment), including General Compliance, Import and Export Compliance and Supply Chain Security.
+ Knowledge in 6 screening elements, knowledge in Logistics and Customs terms, Knowledge in United States and Canada Customs legislation, INCOTERMS, and Import & Export classification.
+ Visa B1/B2 is a plus
+ Experience in Power BI is a plus
+ Three to five years of experience working with Regulatory Compliance / Customs environment
+ Demonstrated customer service orientation.
+ Demonstrated ability to supervise, train, to work with and develop direct reports to complete tasks and assignments.
+ Demonstrated experience in onboarding, developing, implementing, and reviewing processes and procedures.
+ Demonstrated ability to work with numbers and names at a high level of accuracy and with a level of attention to detail that enables you to catch potential errors and to ask questions to ensure mistakes are caught and corrected.
+ Demonstrated experience in communicating and presenting results to the Management team.
+ This position requires to travel at least 10% of the time
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
**Requisition ID** : 25024387
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Job Summary:
The Insurance Verification Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls; and provides support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. Besides, the Customer Service Lead will work with the Customer Service Supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account. The Lead will work with the Supervisor to establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. In this capacity, the Customer Service Lead will also be directly involved in supporting customer calls and related transactional activity.

**Responsibilities**:

- The Insurance Verification Team Lead plays a critical role in managing the daily operation of a local team of 10+ professionals servicing U.S. based clients.
- Manages team productivity and utilization-focused on Client-Specific KPIs and Goals set by AUXIS Management.
- Designs and implements process improvements.
- Support the administration of management tasks associated with payroll, separations, Leaves of Absence (LOA), Short Term Disability (STD), and on-boarding of new hires.
- Monitor overall team workload and reallocate/delegate tasks as necessary to ensure optimal team efficiency.
- Build morale, establish an atmosphere of team camaraderie, and promote a common team identity.
- Conduct weekly team meetings to discuss and identify issues of interest and concern, as well as weekly 1:1 check-ins with each team member.
- Communicate and enforce local office policies, including time tracking requirements.
- Assign mentors to new hires and monitor the progress of both mentors and mentees.
- Creates and distributes Daily Status report.
- Responsible for performing Quality evaluations per agent. (5 calls per month).
- Assess team talent, identifying stronger and weaker performers. Creates PIPs and defines supportive actions on low performers.

Skills and Experience:

- English - Spanish Language (Oral and writing 90 % or higher), (C1 or above).
- The resource will adjust its schedule based on the account needs.
- High School Diploma.
- Previous experience leading teams/personnel.
- One year of work-related experience required.
- Leadership courses and workshops will be considered an asset.
- Possess strong leadership skills, including the ability to influence others, develop team members and manage conflict.
- Proven ability to effectively lead through change.
- Effective oral and written communication skills.
- Demonstrated ability to link specific activities to desired results.
- Proven interpersonal skills are necessary to interact effectively with customers and employees of all levels within the organization.
- Ability to use appropriate analysis, judgment and logic when solving problems and making decisions.

About Auxis:
Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.
- Benefits_
- Health benefits including medical, vision, and dental.
- Transportation subsidy
- Asociacion Solidarista
- Training and development programs
- Employee recognition program
- Paid time off and family-paid leave
- Paid day off for your birthday!

**It's more than a job**
As a Customs Professional at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time-such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.
**‎**
Take the next step in your career with a leading global logistics company. Join our team at Kuehne+Nagel Global Services, where you'll have the opportunity to make a significant impact and grow professionally in a dynamic and supportive environment. You're analytical, collaborative, and passionate about logistics. You thrive in complexity and see every challenge as a chance to innovate. You're ready to lead!
**How you create impact**
As a Customs Team Lead, you will be responsible for leading a high-performing team in the execution of customs-related tasks, ensuring operational excellence, compliance, and continuous improvement. You will manage daily operations, drive performance, and foster a culture of collaboration and accountability. Your leadership will directly influence service quality, customer satisfaction, and team development. Some of your key responsibilities include:
+ Oversee daily customs operations, ensuring timely and accurate task execution.
+ Manage team performance, staffing levels, and training (both administrative and functional).
+ Ensure compliance with QSHE standards and maintain up-to-date working instructions.
+ Collaborate with internal and external stakeholders to resolve issues and improve service.
+ Lead customer interactions, reporting on performance, challenges, and improvement opportunities.
+ Drive continuous improvement initiatives and support strategic integration with the business unit.
+ Promote a culture aligned with Kuehne + Nagel's core values: Inspire, Empower, and Deliver.
**What we would like you to bring**
+ Bachelor's degree in Logistics, International Business, or related field (or equivalent experience).
+ Proven experience managing operational logistics teams of 10+ or more people, ideally in customs or freight forwarding environments.
+ Strong knowledge of customs processes, foreign trade, and logistics operations.
+ Proficiency in Microsoft Office Suite, especially Excel, Word, and PowerPoint.
+ English level B2-C1, with excellent communication skills.
+ Experience in data analysis and performance monitoring.
+ Familiarity with Lean or Six Sigma methodologies (preferred).
+ Strong leadership, time management, and team development skills.
+ Ability to work under pressure, adapt to dynamic environments, and drive continuous improvement.
+ Commitment to quality, compliance, and achieving business targets.
**What's in it for you**
At Kuehne + Nagel Global Services, you'll be part of a globally recognized leader, working in an environment that thrives on innovation and efficiency. This role offers the opportunity to collaborate with diverse teams, gaining exposure to international best practices while leveraging cutting-edge tools to optimize operations and communication. We foster a culture that values problem-solving, continuous improvement, and professional growth, providing structured development programs and clear paths for career advancement. Join us and be part of a dynamic, forward-thinking team that is shaping the future of global services.
**_This position is classified under the internal job leveling framework as a M1 Upper, level._**
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

**Introduction**
At IBM, our Project Managers excel by leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!

**Your Role and Responsibilities**
- Analyze and identify the scope related to the processes to be executed.
- Identify process improvements and structuring new processes if necessary. He/she must know about process mapping and the distribution of functions for each one.
- Coordinate with the different departments the implementation of tools that allow the improvement of processes aligned with STP best practices.
- Lead negotiations with customers for the implementation of best practices at the operational level.
- Follow up on the progress of all projects identified for implementation.
- Provide visibility to both client and internal IBM teams.
- Processes Restructuring. Must know and analyze roles and responsibilities within a business solution in order to suggest new ways of working.

**Required Technical and Professional Expertise**
- 1-2 years in Finance and Payables experience.
- LA Tax Legislation knowledge.
- Process Mapping experience.
- Strong Microsoft Office skills; able to manipulate data in spreadsheets.
- Effective communication skills.
- Team player, able to work on own initiative.
- Assertive, adaptable and creative.

**Preferred Technical and Professional Expertise**
NA

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Description
The Amazon Marketplace Paid Services (SAS) organization is seeking a Team Lead of Strategic Account Managers to drive business growth for some of the most influential Sellers on the Amazon Mexico Store.
As Team Lead of Account Managers for Strategic Accounts, you will shape the future of the organization and ensure Seller satisfaction at scale through delivering strategic insights and relentlessly high operational standards. In this role, you and your team, based in SJO, Costa Rica will build strategic joint business plans with your portfolio of Sellers of the MX Marketplace and explore innovative ways to identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers and operational improvement. Our Account Managers for Strategic Accounts drive Seller business growth by providing customized insights and recommendations, training on relevant tools, products and Amazon services; and delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers' experiences on the Amazon Store. They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity. If you are interested in how we are changing the way Mexican companies sell, we are interested in you.
Key job responsibilities
- Lead and manage a high performing Account Management team while managing a reduced portfolio of Strategic Sellers yourself
- Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
- Implement and track metrics to record the success of your team, Seller Experience, growth and long term retention in the program. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Analyze data and trends to identify, action and influence long term in order to maximize potential for the portfolio of Sellers managed in your team.
- Lead business strategy development and design long term account plans, collaborating effectively with internal teams and Sellers to find joint areas of opportunity to drive Seller Experience with Amazon.
- Build effective working relationships with the Sellers that your team manages; be a trusted advisor for escalations, retention plans and a business advocate.
- Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
- Prepare and deliver business reviews regarding progress and state of health of your Sellers.
About the team
- The team
The SAS Team in Mexico is a high performing team driving ultra fast growth for strategic, tier 1 Selling Partners of the MX Marketplace. We are true owners of the business and drive best in class Seller Experience that impacts the entire Marketplace and its programs. We set new benchmarks, use the Voice of AMPS Sellers to unblock opportunities not only for our Sellers, but for the entire Seller audience in Mexico and uplift SMBs in Mexico.
- Inclusive team culture
At Amazon, we embrace our differences, and we are committed to furthering our culture of inclusion. We host ongoing learning experiences. Amazon's culture of inclusion is reinforced within our Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
- Work-Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
- Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree in Business Administration, Economics, Marketing, Engineering or from related subjects (or certificate of completion of studies)
- Fluent English and Spanish written and verbal skills
- 5+ years of experience in roles such as Account Management, Sales, Consulting, Retail Buyer, In-stock planner, Finance/Analyst roles, Marketing/Merchandising roles, Program or Project Management roles
- Experience building relationships with external stakeholders, identifying business opportunities for clients and increasing adoption and utilization of company products
- Comfortable using data analysis, reporting and forecasting to guide business decisions and solve problems
- At least 2 years of managing external client facing Sales/Account Management teams
Preferred Qualifications
- Experience in selling nascent products/services to external stakeholders
- Experience in E-Commerce, Online Advertising, Retail Technology, Consulting or Start-Ups
- Excellent communication and presentation skills
- History of exceeding targets in a performance-driven organization using a consultative, solutions-focused approach
- Understand the retail math and formulas for the purpose of making business decisions.
- Track record of building business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team.
** Your Role**: The Air Logistics Team Lead is responsible for managing team executing tasks. In addition, the function includes the responsibility to ensure timely and efficient performance of the operators within the established quality standards. Team Lead focus is on: performance and execution, improving efficiency and quality, optimization, problem solving, follow-up, people management and development.
** Your Responsibilities**: + To provide leadership and direction to her/his team.

+ Management of respective BPA/BAM as well as responsibility to ensure correct system utilization within the respective team.

+ Review capacities for onboarding of new tasks with goal to minimize FTEs requirements, as per KN GS guidelines and hire new team members when necessary.

+ Initiate and actively participate in recruitment and selection process for respected team.

+ Provide efficient "learning on the job“ training for the new team members.

+ To take ownership of processes and tasks performed within the team.

+ Regular and transparent team communication and alignment on all team matters.

+ To focus on continuous improvement of processes and controls with a goal of achieving the highest level of productivity, quality, and cost efficiency.

+ To seamlessly on-board new Processes in accordance to plan.

+ To closely cooperate with Process Owner/ Local KN office.

+ Managing and initiating technical setups and team member training requirements/needs.

+ Regular structured Customer interaction and reporting of: Performance, Quality, Challenges, improvement opportunities, and feedback on Country performance.

+ Assess and develop direct reports, identify high performers and outliers, and ensure robust succession plans are in place for the critical positions.

+ The schedule we offer: Monday to Friday 7:45am to 4:45pm 100% on-site

**Your Skills and Experiences**: + High school diploma.

+ At least one year of experience on freight forwarder.

+ At least one year of experience leading teams or in charge of personnel.

+ Lean Six Sigma Yellow/Green Belt Certification or similar.

+ Advanced English level - written and oral.

+ Intermediate Excel level.

+ Team work.

+ Goal oriented.

+ People skills.

+ Proactive.

+ Analytical skills.

+ Organized.

**Good Reasons to Join**: We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

July Valencia / Camila Fernández