57 Ofertas de Project Management en Costa Rica

En EY, tendrás la oportunidad de construir una carrera tan única como tú, con la escala global, el apoyo, la cultura inclusiva y la tecnología para convertirte en la mejor versión de ti. Y contamos con tu voz y perspectiva únicas para ayudar a EY a ser aún mejor. Únete a nosotros y construye una experiência excepcional para ti, y un mundo laboral mejor para todos.

**La oportunidad**

puede esperar un aprendizaje y desarrollo de primera clase adaptado a sus intereses y motivaciones únicos. Tendrás todas las habilidades, conocimientos y oportunidades para progresar y estar listo para construir un mundo laboral mejor para nuestra gente, nuestros clientes y las comunidades que nos apoyan

**Tus principales responsabilidades**
- Gestiona la entrega de programas y/o proyectos según el cronograma, el presupuesto y el alcance de los equipos de proyecto líderes.

**Para poder optar al puesto debes tener**
- Background tecnológico en Ingeniería en sistemas o computación o similar.
- Inglés y español nível avanzado.
- Conocimiento de sistemas: Preferible con alguno de estos: Jira, trello, Azure Devops, Microsoft Visio o similar, confluence.
- Competencias requeridas: Conocimiento en marcos ágiles (Scrum, Kanban, SaFe etc),.

**Lo que buscamos**

Estamos buscando líderes que tengan una visión creativa y la confianza para convertir esa visión en realidad. Tendrás mucha autonomía en la ejecución de tus actividades, por lo que también deberás tener la habilidad de tomar la iniciativa y buscar oportunidades para mejorar nuestras relaciones y procesos actuales. Si te apasiona ser auditor y estás preparado/a para ayudar a nuestros clientes a resolver algunos de sus asuntos más complejos, esta oportunidad es para ti.

**Lo que ofrecemos**
- Aprendizaje continuo: Desarrollarás la mentalidad y las habilidades necesarias para afrontar lo que venga después.
- El éxito lo defines tú: Te proporcionaremos las herramientas y la flexibilidad para que puedas tener un impacto significativo, a tu manera.
- Liderazgo transformador: Te daremos las ideas, el entrenamiento y la confianza para ser el líder que el mundo necesita.
- Cultura diversa e inclusiva: Se le aceptará por lo que es y se le permitirá utilizar su voz para ayudar a otros a encontrar la suya.

**Si puedes demostrar que cumples los criterios anteriores, ponte en contacto con nosotros lo antes posible.**

**La experiência excepcional de EY. Es tuya para construirla.**

**EY | Construyendo un mundo laboral mejor**

EY existe para construir un mundo laboral mejor, ayudando a crear valor a largo plazo para los clientes, las personas y la sociedad y a construir la confianza en los mercados de capitales.

Con la ayuda de los datos y la tecnología, diversos equipos de EY en más de 150 países proporcionan confianza a través de la garantía y ayudan a los clientes a crecer, transformarse y operar.

Trabajando en las áreas de aseguramiento, consultoría, derecho, estrategia, impuestos y transacciones, los equipos de EY plantean mejores preguntas para encontrar nuevas respuestas a los complejos problemas a los que se enfrenta el mundo actual.

Project Coordinator

TTEC Digital is seeking a Project Coordinator to join our Digital PMO. This is a telecommuting, work from home opportunity.

Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you are the Engineer, Architect, Account Manager, Practice Leader, or Sales Executive we need your talent to help us in our exciting journey to success!

The Project Coordinator is an integral member of the project team responsible for delivering on small contact center or Microsoft technology services and solutions for our client base. In this role you will be responsible for organizing, coordinating, managing, and reporting assigned project activities or assisting a senior level project manager on a larger implementation. A successful Project Coordinator must be able to coordinate several concurrent projects, with differing technical solutions, must be a self-starter and work with mínimal direction.

What you will be doing:

- Demonstrate professionalism and leadership in representing TTEC
- Establish and nurture productive and satisfactory relationships with customers, providing customer-focused and responsive support to their business needs
- Function as the primary point of contact for the client for all assigned project-related activities
- Able to present, whiteboard and discuss the TTEC Project Implementation Methodology at a high level, diligently follow the process when performing project management tasks
- Create and manage a formal project plan, including Project Plan, Project Timeline; Communication Plan; Work Plan / Task List; Training Plan; Test Plan; Resource Allocation Schedule
- Manage the execution of all components of approved project plan, including coordination and management of all project deliverables and timeline; regular communication of project progress, including scope, schedule, and cost; budget control and project cost reporting; test and training plans; documentation and approval of any changes to scope; timeline or cost via the project change management process; documentation and approval of completion of key project milestones and project acceptance
- Maintain internal system and process updates, including but not limited to:

- Project status updates to current project tracking systems.
- Update appropriate Avtex project collaboration tools regularly with project assets and documentation, both for project team collaboration and long-term asset management
- Update project resource allocation plans on a weekly basis, or as changes are known, and complete new project scheduling and booking plans with urgency.
- Finance updates for end of month billing & project percent completion for revenue recognition
- Weekly accurate and timely submission of project time worked
- Accurate and timely submission of expense reports
- Active participation in team meetings, solution area specific review sessions and business unit and company meetings
- Timely review and approval of project team time and expense submissions on a weekly and month-end basis.
- Maintain role and/or individually assigned target employee utilization goal and achieve role and individually assigned team goals.
- Other assigned tasks, including but not limited to:

- Management of subcontractor work
- Assisting senior level project managers or program managers on larger projects with documentation and distribution of meeting notes and status reports.
- Coordination of security clearances
- Project collaboration site setup and management
- Review and editing of technical documentation
- Time, expense and billing monitoring and auditing as needed.
- Attend all project meetings, internal and client facing.
- Assist with drafting of project proposals and preliminary project schedules

What skills and experience you will bring:

- Bachelor's degree in project management or related field, preferred
- 2+ years of experience with deploying IT or business system projects in a customer facing environment, desired
- PMP or CPAM or other Project Mangement Certification or Coursework, preferred.
- Proficiency working with MS Project and MS Office, including familiarity with MS Project and Visio
- Demonstrated willingness to be flexible and adaptable to changing priorities
- Attention to detail and thoroughness
- Self-directed, consistent, and reliable
- Team player, strong collaborator
- Effective time management skills
- Strong organizational and planning skills
- Strong written and verbal communication skills
- Ability to adapt quickly to changing technology
- Knowledge or familiarity of Contact Center and/or Microsoft stack technology solutions, preferred

**Who we are**:
TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of a transformative customer experience

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Imagine you're a superhero, with the power to transform businesses from ordinary to extraordinary. As a Project Manager at Kyndryl, you'll be just that - a trusted advisor helping customers achieve their goals and surpass even their own expectations.
We are seeking an experienced Project Manager to lead key workstreams in an enterprise transformation program focused on IT Asset Management (ITAM), Hardware Asset Management (HAM), and Software Asset Management (SAM). This role will drive the design, deployment, and operationalization of end-to-end asset management workflows, governance processes, and supporting solutions to enable full lifecycle management and compliance.
**Key Responsibilities**
+ Lead cross-functional teams to deliver ITAM and SAM process transformation across business, IT, operations, and compliance functions.
+ Develop and execute detailed project plans, work breakdown structures (WBS), timelines, and resource allocations aligned to enterprise transformation objectives.
+ Manage end-to-end implementation of asset lifecycle workflows, including:
+ Asset discovery and inventory processes
+ Asset intake, onboarding, and procurement workflows
+ License entitlement management and optimization
+ Software request and fulfillment workflows
+ Contract and vendor management integrations
+ Compliance monitoring, audit, and reporting automation
+ Collaborate with Process Owners, SAM Architects, ITSM Owners, Procurement, Finance, Legal, and Compliance teams to align process definitions, data models, and operational policies.
+ Oversee tooling design, configuration, and deployment (e.g., ServiceNow SAM Pro, HAM, Flexera, Snow, or other ITAM/SAM solutions).
+ Establish governance frameworks, RACI models, performance metrics, and continuous improvement cadences.
+ Manage project risks, issues, dependencies, and ensure transparent reporting to executive leadership.
At Kyndryl, we value collaboration and teamwork. As a Project Manager, you will work closely with all stakeholders, including customers, project managers, and technical teams, to ensure that our solutions meet the highest standards of quality, efficiency, and effectiveness.
Your Future at Kyndryl
As a Project Manager at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience**
+ **7+ years of IT project management experience with a focus on enterprise IT transformations.**
+ Experience with IT Asset Management (ITAM) and Software Asset Management (SAM) program implementations.
+ **Proven success managing enterprise-scale ITAM/SAM tool deployments (ServiceNow SAM Pro, Flexera, Snow, etc.).**
+ Strong knowledge of ITSM frameworks (ITIL), IT governance (COBIT), and enterprise architecture models.
+ Solid understanding of procurement, vendor management, license models (SaaS, perpetual, subscription), and compliance audit requirements.
+ Experience integrating ITAM/SAM processes with financial, contract, CMDB, and procurement systems.
+ Expertise in process design, workflow automation, and cross-functional stakeholder alignment.
+ Excellent communication, stakeholder management, and executive reporting skills.
**Must Requirements**
+ PMP, ITIL, or equivalent certifications
+ ServiceNow certifications or equivalent certifications
+ Experience with IT Asset Management (ITAM) and Software Asset Management (SAM) program implementations.
+ Proven success managing enterprise-scale ITAM/SAM tool deployments (ServiceNow SAM Pro, Flexera, Snow, etc.).
+ Solid understanding of procurement, vendor management, license models (SaaS, perpetual, subscription), and compliance audit requirements.
Preferred Skills and Experience
+ Strong knowledge of ITSM frameworks (ITIL), IT governance (COBIT), and enterprise architecture models.
+ Expertise in process design, workflow automation, and cross-functional stakeholder alignment
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As a Product Security Project Coordinator, you will be a member of our Global Cybersecurity team and play an important role in continuing to strengthen the cybersecurity posture of Emerson Commercial and Residential Solutions’ products.
- You will work with software engineering teams and product owners to identify, capture, escalate, and remediate security vulnerabilities found in Emerson products.
- You will help define the best practices for secure development and work with product teams to implement processes and tools to support the business.
- You will educate teams on threat modeling and help review their threat models findings.
- You will help interpret and drive to closure results of static code analyzers, dynamic code testing, penetration tests, etc.
- Responsibilities- Responsible for basic support of product security programs, projects, and initiatives
- Lead small to medium initiatives to ensure timely execution and completion
- Work with business units or appropriate teams to ensure implementation of security policies, processes, and procedures ensuring our products remain secure
- Actively participate in Product Security Incident Response activities
- Recommend and participate in activities that prevent repeated vulnerability assessment findings
- Provide support for projects and technical exchange meetings
- Respond to and support resolution of security tools and security engagement outputs
- Participate in Threat Models and Penetration Testing activitie

Required Skills - External
- **Requirements**:
- Bachelor’s degree in Engineering, Computer Science or related discipline
- 1 year of security experience
- Knowledgeable of common security controls and processes like secure development, system hardening, secure boot, risk assessments, and threat modeling
- Experience with vulnerability frameworks (OWASP, etc.)
- Familiar with IoT security, embedded security, or cloud security
- Communicates effectively - Excellent oral, written, and presentation skills
- Ability to plan, prioritize, and align
- Customer Focus and eager to learn
- SANS GIAC, C|EH, Net+, Sec+ or other industry certifications preferred.

Key Competencies

Customer Focus, Tech Savvy, Action Oriented, Collaborates, Communicates Effectively, Instills Trust, Being Resilient

**_Summary: _**:
**The **Product Logistics Coordinator will oversee portions of the order fulfillment lifecycle as it relates to product logistics, distribution tracking & remediation for installation projects. **This position relies on adaptive learning, analytical and organizational skills to monitor, track and report on the progress of the product order shipments, logistics, and delivery to respective customer locations based on assigned projects. The person in this role will have demonstrated solid communication skills in providing clear, concise, and accurate status reporting exhibiting strong attention to detail, along with the ability to follow through and drive resolution to critical time-based activities. Finally, the Product Logistics Coordinator will provide input into continuous improvement opportunities to the project delivery process, including writing SOP’s, and updating various forms of electronic documentation.**:
**_Duties and Responsibilities: _**:
**Monitor & track all product shipments and deliveries for all locations based on the assigned projects using enterprise software tools and solutions. **Drives resolution for all product shipment or delivery issues including but not limited to product shortages, missing product, or damaged product. **Communicate effectively with Project Managers and Field/Contractor teams on status of product shipments, issues & resolution. **Proactively identify risks and issues with product shipment, logistics, and delivery, escalating as appropriate to the Project Manager. **Provides regular reporting on overall status of product shipment, logistics, and delivery to project team. **Participates in meetings and/or conference calls with project team on regular basis. **Performs other duties as assigned. Offers assistance where needed to maintain efficient work flow.**:
**_Requirements: _**:
**_Education: _**:

- **Associate’s or Bachelor’s degree, or actively working towards a degree in a related field.**

**_Experience: _**:
**_* _**2-5 years of previous work experience in a corporate office environment, prefer knowledge of field installations.**:
**_Skills: _**:
**Strong written, verbal, and interpersonal communication skills.**:
**Superior attention to detail.**:
**Proven analytical problem solving ability.**:
**Thrives in team environment**:
**Experience in working with cross-functional teams.**:
**Ability to resolve conflicts.**:
**Maintains positive, energetic presence in complex situations.**:
**Excellent ability to build and maintain strong, productive relationships with others.**:
**Ability to facilitate common situations and track follow-ups.**:
**Strong personal computer skills: Excel, Word, Outlook, PowerPoint, Smartsheet, SharePoint.**:
**Familiarity with Loss Prevention, Sensormatic Supply Chain, Security, CCTV, RFID, Field Installation a plus.**:

We are looking for a skilled and driven Project Manager to lead multiple impactful, collaborative initiatives within our Post-Sales Services organization. These projects will focus on enhancing service options, expanding service capabilities, and improving service delivery processes across the customer lifecycle. The position demands close collaboration with internal team members, including Product Management, Services Engineering, Business Units, Sales, and IT, to guarantee timely, high-quality results aligned with strategic goals and customer success metrics. You should possess solid leadership and organizational abilities to coordinate cross-functional collaboration, timelines, risks, and deliverables from concept to execution.
**In this Role, Your Responsibilities Will Be:**
+ Drive planning, execution, and delivery of complex projects focused on post-sales services, such as:
+ New service offering definitions
+ Capability enablement across service functions
+ Process improvements or digital transformations supporting service delivery
+ Lead cross-functional teams comprising collaborators from Services, Business Units, Manufacturing, IT, Product Management, Test Engineering, Service Engineering, etc.
+ Establish clear project goals, timelines, and deliverables aligned with business priorities.
+ Track and manage interdependencies, risks, and resource allocations across concurrent projects.
+ Facilitate effective communication, decision-making, and issue resolution across all levels of the organization.
+ Ensure adherence to project scope, budget (where applicable), quality, and timelines.
+ Provide regular status reporting and access to collaborators and leaders.
+ Lead change management activities, including collaborator consensus, communications planning, and adoption measurement.
+ Ensure alignment with broader business goals and customer success metrics.
**Who You Are**
You lead with a strong focus on execution, delivering service transformation initiatives that improve delivery performance, scale capabilities, and elevate the customer experience. You persist through challenges to achieve a measurable business impact.
You proactively develop positive relationships with a broad network of collaborators, serving as a trusted liaison across Services, Product R&D, IT, and Business Units. You align diverse interests through engagement, clear communication, and a shared focus on customer success.
You communicate with clarity and intent, tailoring messages for both technical and executive audiences to enable decision-making and foster alignment across global, cross-functional teams. You promote transparency and open dialogue to keep complex service initiatives on track.
**For This Role You Will Need:**
+ Bachelor's degree in Engineering, Business, or related field (Master's or equivalent experience preferred).
+ Experience of over 5 years of project or program management experience, particularly in services, engineering, or technology-focused fields
+ Proven experience leading cross-functional teams without direct authority.
+ Strong understanding of post-sales services (e.g., service delivery, hardware support, field services, service engineering, or customer support operations).
+ Excellent organizational, communication, and collaborator management skills.
+ Experience with project management tools and methodologies (Agile, Waterfall, or hybrid).
+ Experience using reporting and visualization tools such as Power BI is a plus.
+ PMP, PMI-ACP, or similar certification is a plus.
+ Willing to work on a hybrid model in Escazú, Costa Rica or in our Mexico City office (depending on your current location).
**Preferred Qualifications That Set You Apart:**
+ Excellent organizational, communication, and collaborator management skills.
+ Strong leadership presence with the ability to influence without authority across diverse teams.
+ High attention to detail and ability to manage competing priorities under tight deadlines.
+ Analytical approach with the ability to assess trade-offs and make data-informed decisions.
+ Comfortable navigating ambiguity and driving clarity in complex, cross-functional environments.
+ Proactive problem-solver with a continuous improvement approach.
+ Culturally aware and effective in a global, matrixed organization.
+ Proficeint in English; Spanish proficiency strongly preferred.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
**Requisition ID** : 25022810
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Description
Are you an experienced Program Manager?
Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction and proactively identify and neutralize new and growing fraud threats? Amazon is seeking an experienced Program Manager with strong bias for action, ability to dive deep, and has experience leading multi-organizational initiatives for our global risk team.
Our mission in Buyer Risk Prevention (BRP) is to make Amazon the safest place to transact online. BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.
We are seeking an experienced Program Manager to support the Project Management Office (PMO) Team with global launches of new stores, payment methods, and Lines of Business (LOBs).
Key job responsibilities
* Program Management: Support prioritization of new expansions within Payment Risk. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.
* Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.
* Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established time-frames. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.
* Reporting: Reporting on progress of multiple projects, KPIs for various Amazon business lines, and providing regular updates to senior management.
* Collaboration: Partners with (advises and supports) the global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projects.
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience working cross functionally with tech and non-tech teams
- High attention to detail including precise and effective communications, and proven ability to manage multiple, competing priorities simultaneously
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Are you an experienced Program Manager?
Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction and proactively identify and neutralize new and growing fraud threats? Amazon is seeking an experienced Program Manager with strong bias for action, ability to dive deep, and has experience leading multi-organizational initiatives for our global risk team.
Our mission in Buyer Risk Prevention (BRP) is to make Amazon the safest place to transact online. BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.
Key job responsibilities
* Program Management: Lead programs for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project.
* Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.
* Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established time-frames. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.
* Reporting: Reporting on progress of multiple projects, KPIs for various Amazon business lines, and providing regular updates to senior management.
* Collaboration: Partners with (advises and supports) the global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projects.
Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
- English proficiency.
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Demonstrates ability to understand and discuss technical concepts, manage tradeoffs, and highlight risks appropriately
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Kyndryl Consult brings together Kyndryl's worldwide IT service delivery capabilities to partner with our client's and support their mission critical operations. Our mission is to leverage Kyndryl's global scale and advanced technology to deliver transformative solutions that are automated, repeatable, and globally integrated. Kyndryl's IT services span across multiple technologies including Cloud, Digital Workplace Services (DWS), Network & Edge, Security, Resiliency, Application, Data & AI, Mainframe and more.
As a **Complex Program Manager,** you'll be working with our new and existing clients to provide end-to-end program management for the transition and transformation of critical technology systems with accountability for the success and performance of the program.
You will work closely with our clients (Senior, Executive, C-suite), internal Kyndryl teams (Account, Consult Practices, Delivery, Sales, Solutioning, Technical Solution Managers and Markets), and Client and Kyndryl Vendors.
Complex Program Management involves managing projects with high levels of uncertainty, ambiguity and interdependencies, requiring proactive strategies to address complexity and increase program success. You will be co-creating and ensuring accurate, high-quality deliverables and responsible and accountable for the integration of multiple teams across Kyndryl for end-to-end implementation of targeted solutions, which may include:
+ **Walk In Take Over (WITO** ) of services from clients or incumbent vendors.
+ **Knowledge Transfer** process and execution.
+ **Hyperscaler Migrations** to public and private clouds.
+ **Network Implementations** - WAN/LAN.
+ **Digital Workplace Services** - Services Desk, deskside/field services, ServiceNow and mobile device management.
+ **Process and Security Standards Documentation/Implementation** - Security compliance and regulation, identify and access Management, client security documentation.
+ **Datacenter/Infrastructure Buildout** - Server, network (WAN/LAN), storage, backup.
+ **Datacenter Consolidation/Migration/Modernization** - Discovery, migration planning, migration execution.
+ **Mainframe migration to zCloud.**
+ **PMO as a Service** .
+ **Infrastructure Management Tools Deployment.**
+ **Disaster Recovery/Service Resiliency** implementations.
+ **Organizational Change Management (OCM).**
**In your role you will specifically be responsible for:**
+ Apply strong project management disciplines in program governance, including stakeholder, issue, risk, financial, and change management.
+ Build and lead highly motivated teams to ensure program delivery meets all commitments. You will need to be approachable, resilient under pressure, provide ongoing coaching and mentoring, and effectively evaluate alternate points of view and trade-offs to find a solution acceptable to all parties.
+ Proactively manage and communicate (i.e. Executive level and C-Suite) the status of the program against program schedule.
+ Support new business opportunities: Work with our Sales Opportunity Owner and solution teams to create the high-level deal strategy/approach and the solution proposal, developing the Statement of Work (SOW) including solution, schedule, risk assessment and cost model.
+ Independently support Kyndryl existing and new logo client solution requests (i.e. Request for Proposal, Request for Service, Request for Information, etc.).
+ Ensure the proposed solution, cost case, and schedule are viable and successfully attainable.
+ Develop and co-create accurate, high-quality engagement/pursuit deliverables, including Request for Proposal responses, cost cases, client oral presentations, program schedules, solution summary documents content for contracts, client dependencies, and solution risks and assumptions.
+ Actively participate in solution reviews, cost case optimization, lessons learned, price release, and commercial reviews.
+ Establish and maintain client relationships with high-level decision makers and become the client's trusted Kyndryl partner for the successful delivery of the program, which is measured by the Net Promoter Score (NPS).
+ Drive programs that add value to our business and our clients, by executing quality programs to scope, schedule, and budget.
+ Effectively articulate the value proposition (concepts, ideas, recommendations, and technical knowledge) to the program stakeholders, including client and Kyndryl executives.
**Your Future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**To be successful in this role you will have the following skills and expertise:**
+ At least 6+ years of experience in Solutioning, Engagement processes, and leading IT Infrastructure Programs and/or Client relationship management.
+ Bachelor's degree or equivalent.
+ Project Management Professional (PMP)® certification or equivalent.
+ Successful experience as a Program Manager for at least 3 Complex IT Programs.
+ Proven program governance knowledge and experience, including Issue, risk, and escalation management.
+ Excellent C-suite and Executive presentation and communication skills.
+ Process management and continuous improvement experience.
+ Strong leadership and analytical skills.
+ Strong negotiation and stakeholder management skills.
+ Experience with Microsoft Project tool or equivalent.
+ Excellent verbal and written skills in English.
**Preferred experience**
+ PgMP (Program Management Professional) Certification.
+ Experience in managing vendor relationships and contracts.
+ Strong background on Financial Management.
+ Strong analytical mindset with experience in program performance metrics.
+ Familiarity with data visualization tools like Power BI is a plus.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.