130 Ofertas de Retail Manager en Costa Rica

Propósito del Puesto

Dirigir y gestionar las operaciones estratégicas, comerciales y financieras de la red de puntos de venta en Costa Rica, asegurando su rentabilidad, crecimiento sostenible y posicionamiento competitivo en el mercado. Este rol reporta directamente a la Gerencia Línea Retail y requiere una visión integral del negocio, liderazgo transformacional y profundo conocimiento del entorno regulatorio local.

Responsabilidades Clave

Liderazgo Estratégico

• Definir e implementar la estrategia de crecimiento y posicionamiento en Costa Rica.
• Asegurar el cumplimiento de metas comerciales, operativas y financieras.

Gestión Comercial y Operativa

• Optimizar la red de tiendas (expansión, rentabilidad, cierres estratégicos).
• Garantizar estándares de servicio, surtido y disponibilidad de productos.
• Impulsar iniciativas de fidelización, marketing y experiencia del cliente.

Desempeño Financiero

• Supervisar presupuestos, costos, márgenes y rentabilidad.
• Implementar medidas de eficiencia y reducción de gastos operativos.

Gestión de Talento

• Liderar equipos multidisciplinarios (ventas, logística, administración).
• Promover una cultura de alto desempeño y compromiso.

Cumplimiento Normativo

• Velar por el cumplimiento de regulaciones sanitarias, laborales y fiscales.

Educación Formal

• Licenciatura en áreas Contables, Financieras o Administrativas
  (Requerido).
• Maestría en Finanzas, Administración o afines
  (Indispensable)
  .

Capacitación Adicional

• Planeación estratégica
• Liderazgo

Conocimientos Técnicos

• Microsoft Office avanzado (Excel, PowerPoint).
• Power BI y herramientas de gestión de datos (Intermedio).
• Gestión de campañas y agencias de marketing (Avanzado).

Experiencia Laboral

• 5 a 7 años en posiciones de alta dirección.
• Experiencia en empresas del sector retail, consumo masivo o salud.
• Experiencia previa en posiciones Gerenciales

At Sidekick, our mission is simple: help people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products have been featured in Men's Health , Running Magazine , and more. With 94% of users reporting relief from chronic pain, we're on a mission to become the go-to injury relief brand.

We're looking for a proactive, detail-oriented leader to manage customer service inquiries while streamlining operations. This role combines exceptional ticket resolution skills with a focus on identifying inefficiencies and implementing solutions, such as automations and knowledge base updates to optimize workflows. You'll also oversee ERP tasks like managing inventory, credit notes, and branch transfers, ensuring smooth day-to-day operations.

• Resolve an average of 20 tickets per hour while maintaining a 90%+ customer satisfaction score.
• Identify repetitive tasks and inefficiencies, and implement automation solutions or process improvements.
• Regularly update and expand the knowledge base to reduce ticket volume and improve efficiency.
• Document workflows and SOPs in Notion for seamless onboarding and training.
• Manage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracy.

• A self-starter who thrives in a fast-paced environment.
• Proven ability to identify inefficiencies and implement automations or process improvements.
• Strong skills in creating and maintaining knowledge base content to streamline operations.
• Customer service expertise with technical and process-oriented skills.
• Experience with ecommerce (Shopify, Amazon etc.)
• Experience with ERP systems and customer service platforms (e.g., Zendesk).
• Go-getter who strives to be better everyday

• Competitive compensation
• Performance-based bonus pay
• Work-from-home
• Dedicated, collaborative, and supportive colleagues
• Fast-paced, dynamic environment
• Career growth & ownership – Ample opportunities to take on new challenges and grow within the company

Salary: $ USD/month

Customer Service Representative – Entry Level

Location: Heredia, Costa Rica

Job Type: Full-time, on site position.

Job Summary:

We are looking for a Customer Service Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Follow company guidelines and policies to provide excellent service.
• Identify opportunities to improve customer satisfaction and escalate issues when necessary.

Requirements:

• English level: Intermediate to Advanced (spoken and written).
• Previous customer service experience is a plus but not required.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and attention to detail.
• Basic computer skills.

POSITION OVERVIEW

The Customer Service & Sales Representative is responsible for supporting existing customer accounts and contributing to the company's overall sales performance. This role manages daily sales operations, prioritizes multiple tasks, and ensures high-quality service and communication with customers. The individual will possess strong product knowledge and customer service best practices to build long-term relationships, increase sales volume, improve gross profit margins, and drive profitability.

PRIMARY RESPONSIBILITIES

• Maintain strong technical, product, and application knowledge of heavy-duty vehicle aftermarket parts.
• Stay up to date with new product offers and updates.
• Recommend alternative or related parts when identical replacements are unavailable.
• Communicate features and differences between products to assist customer decisions.
• Understand credit policies, warranty terms, and purchasing procedures.
• Prepare accurate customer quotes and manage follow-ups on quotes, orders, and back orders.
• Maximize sales within assigned customer base and grow existing accounts.
• Meet or exceed established sales targets in a diversified territory.
• Identify potential customer needs and offer relevant solutions.
• Utilize customer information and tools to identify new opportunities.
• Convert customer inquiries into successful sales transactions and maintain proper order documentation.
• Provide clear, effective communication regarding products, pricing, availability, and usage.
• Respond to customer inquiries and resolve complaints professionally via phone, email, or in-person.
• Process orders in the system while considering both immediate and long-term client needs.
• Conduct proactive follow-ups to ensure customer satisfaction.
• Develop timely solutions for customer issues and ensure proper resolution and follow-up.
• Act as a liaison between the company and its customers to maintain strong relationships.

QUALIFICATIONS

Minimum Qualifications:
Minimum qualifications are required to be initially considered for this position.

• Advanced proficiency in English.
• High School Diploma or equivalent (GED).
• 3–5 years of experience working in a customer service or inside sales role in a general sales environment.
• Availability to travel to the U.S. for training or as operational needs arise.

Desired Qualifications:
Preferred qualifications are in addition to the minimum requirements and are considered a plus factor.

• Prior experience working in a customer service or inside sales role within the automotive or heavy-duty vehicle industry.
• Familiarity with parts applications and cross-referencing alternatives in inventory.

SKILLS AND KNOWLEDGE

• Service Attitude.
• Organization.
• Proactivity.
• Responsibility.
• Communication.
• Goal-oriented.
• Analytical Thinking.
• Continuous Improvement.
• Ability to handle multiple priorities efficiently.
• Proven track record in building and maintaining customer accounts.

OTHER

• Hybrid role – on-site in Belén, Heredia twice per week.
• Remote work available, though training may require in-person attendance.
• Stable internet connection required.
• Full-time position with flexibility for daylight saving time. Working hours: Monday to Friday 7:00a.m.-5:00p.m.
• Salary paid in U.S. dollars.
• Includes medical insurance and access to the solidarity association.

Join our team and be part of an organization that values your dedication, offers growth opportunities, and rewards your contribution. We look forward to reviewing your application

Función Principal

Customer Service Administrator:

Responsable de responder a consultas y quejas de los clientes. Atiende e inicia una variedad de comunicaciones en tiempo real, tanto entrantes como salientes, basadas en voz para apoyar el servicio al cliente, principalmente en la toma y seguimiento de pedidos.

Perfil Requerido

Grado académico:
Secundaria completa.

Nivel de inglés:
Avanzado tanto oral como escrito (aprobar prueba escrita o certificado que lo respalde)

Experiencia mínima:
2 años

Experiencia específica:

• Experiencia en call center o centros de servicios compartidos
• Manejo de herramientas MRP (SAP/Oracle)
• Sistemas CRM

Conocimientos técnicos:

• Manejo del paquete de Office
• Conocimiento de Excel intermedio
• Manejo del sistema Oracle

Join Apollotek International and grow your career with us

We Offer:

Base Salary + Commissions

Training

Growth Opportunities

Requirements:

Speaking English at a conversational level

Equipment to work from home

Great attitude and a desire to learn

Apply now Send your resume to:

Don't miss this chance to be part of a dynamic and growing team

Now Hiring: Bilingual Customer Service Agent

Location: AFZ, Heredia, Costa Rica | Fully On-site
(Free transportation)

Full-time | Indefinite-Term Contract | 2 Consecutive weekdays Off

Key Responsibilities

• Handle
  inbound calls
  with a focus on first-call resolution
• Troubleshoot platform-related issues (e.g. credit applications, account access, payment arrangements)
• Guide users through app features and resolve general inquiries

Requirements

• English–Spanish bilingual (≥80%)
  – strong oral and written communication skills
• 1+ year
  of experience in customer service or high-volume call centers
• High school diploma required

• Must be available for a
  flexible schedule
  , including weekends

• 
  Apply now

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Position Summary:

An outstanding opportunity has presented itself for a Supervisor, Customer Service in our Information Technology sector at our Shared Service Center in Costa Rica. This stimulating role is perfect for a driven leader with demonstrated experience in leading a team within a dynamic, customer-focused atmosphere. This position ensures immense career growth potential and the opportunity to implement effective strategies that align with our overall business goals to cultivate growth and customer dedication.

Key Responsibilities:

• Lead a team of customer service representatives in complex administration tasks, order management, quotations, master data, and invoicing.
• Ensure the success of daily team operations.
• Solve complex customer needs and handle user problems by coordinating with other teams.
• Communicate cross-functionally with departments such as Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems.
• Ensure Key Performance Metrics for Customer Services are met.
• Support strategies to foster customer dedication and achieve high customer happiness scores.
• Collaborate with Sales to improve the customer experience by providing appropriate mentorship.
• Lead key projects to support local and corporate initiatives.
• Identify and implement improvement opportunities in systems, processes, and tools.
• Coordinate the management of customer-related data within ERP systems.
• Lead cross-training and support initiatives to meet business demands.
• Stabilize the Operations Teams to reduce attrition rates.
• Boost team seniority through effective one-on-one coaching and mentoring.

Skills:

• Demonstrated skills in people management and development.
• Experience in supporting efficiency and productivity projects.
• Excellent written and oral communication skills.
• Ability to interface effectively with internal and external customers.
• Strong results focus and attention to detail.
• Proficiency with systems, including Outlook, PowerPoint, and Excel.
• Good organizational skills and the ability to use initiative and collaborate within a team.
• Ability to handle confidential and proprietary information.
• Excellent analytical and presentation skills.
• Task-focused with enthusiasm and a flexible approach.

Experience:

• Minimum of 3+ years of customer service leadership experience, preferably in a shared services environment.
• Experience with ERP systems.
• Bachelor's degree from a four-year college or university or equivalent work experience.

Working Conditions:

• This position requires repetitive typing and regular use of a computer with multiple displays.
• Physical demands are typical of an office environment.
• Thermo Fisher Scientific is committed to hiring a diverse and inclusive workforce.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Location:

San Jose, CR

Job Family: Sales

Country/Region: Costa Rica

Coloplast Business Centre in San José, Costa Rica is a proud member of the global Business Centre, supporting Coloplast's North American operations. We work closely with our colleagues in Szczecin, Poland, home to one of Coloplast's largest and fastest-growing sites, with around 800 talented professionals. Together, we drive excellence across key business functions—creating a strong, collaborative foundation for Coloplast's global success.

The role:

Responsible for overseeing all aspects of the department, including day-to-day operations, as well as supporting the sales management team.

Responsibilities:

Serve as a liaison between the department and other areas within Comfort

Handle supervisor calls from patients

Complete reports or projects for upper management

Analyze team members' activity and telephone reports on a daily basis

Develop and maintain a productive organization; recommend policies and procedures for departmental operations

Supervise personnel to assure adherence to company policies, goals and job duties

Monitor production and achievement of departmental quotas

Assist and support team members as necessary

Monitor and review the bi-weekly incentives for subordinate coordinators and employees

Provide timely briefings to department management as necessary or as requested

Workforce management responsibilities include Interviewing, Hiring Authorizations, Computer Permissions, Insure timely performance evaluations, thorough and accurate documentation for counseling, productivity analysis, and allocation of resources.

Coach and mentor staff. Encourage cooperation and team spirit.

Create a culture where employees can work productively in a team environment. Motivate the department to meet and exceed the goals needed to secure patient referrals

Develop and implement new processes, procedures, and training for all areas of the department to maximize productivity and efficiency while maintaining high quality standards. Document operational flows for procedural development

Oversee the training and development of employees

Analyze data utilizing several computer systems. Create, interpret, and generate departmental reports for productivity, performance, and operational purposes.

Define additional reporting needs that outline and describe current issues and concerns within the group and or department as they relate to the quality of work.

Additional duties required as directed by Management

Requirements:

High school diploma.

English/Spanish bilingual

DME experience

Clerical skills including proficiency with data entry and computers programs

Willingness to engage in telephone direct sales

Ability to take initiative and work independently

Call center experience is desired as position entails a high amount of customer interaction over the phone

Recruitment details

Please apply online with your CV in English.

We will review all applications continuously and invite selected candidates further to the recruitment process. We will close the offer down once we find the best match to the role.

Thank you

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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