12 Ofertas de Sales Associate (cr) en Costa Rica

After Sales Management Associate

San Jose, Heredia TD SYNNEX

Hoy

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Descripción Del Trabajo

**Are you ready to make a BIG impact with TD SYNNEX?**

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

**Job Summary**:
Will also deliver resolutions to customers on behalf of senior management. Also handle a variety of issues as assigned by management.

**Essential Duties & Responsibilities Required**:

- Analyzes current processes and makes recommendations for process improvements to increase the level of service to customers.
- Handles special assignments as directed by management.
- Makes approval/denied decisions on escalated returns issues
- Pulls reporting when necessary
- Fills in for Supervisor when they are out of the office
- Assists with answering the Supervisor Hotline
- Handles escalated issues that can include customer terminations, escalations to executives, urgent issues and report on same
- Communicates changes in procedures to the department and internal or external customers
- Facilitates team meetings and develops agenda items when necessary
- Makes decisions on non-routine escalated issues.

**Other Duties & Responsibilities**:

- Additional duties as assigned
- Meets attendance and punctuality standards

**Knowledge Skills and/or Abilities Required**:

- Able to maintain confidentiality of sensitive information.
- Able to analyze and resolve complex issues and problems in a sound and timely fashion.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to execute instructions and to request clarification when needed.
- Able to be attentive and foster two-way conversation.
- Able to serve as a resource to others in the resolution of complex problems and issues.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Able to answer phone and greet public in a friendly and courteous manner.
- Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
- Able to avoid win/loss situations and ensure productive resolutions of conflict.
- Able to build solid, effective working relationships with others.
- Able to express ideas clearly and convey necessary information.
- Able to maintain a positive attitude in the face of criticism, rejection, or failure.

**Minimum Educational/Certifications Requirements**:

- High school diploma/GED plus the established minimum requirements for the position.
- Language: 100% proficiency in English

Additional Education/Previous Experience Recommendations:

- College Degree in Business preferred.
- Technology experience preferred.
- Demonstrate commitment to task in a highly competitive sales environment.
- Ability to overcome technical and business objections of prospective customers.
- Possess strong organizational skills and the ability to excel in a fast-paced environment.

**Working Conditions**:

- Professional environment.
- Occasional non-standard work hours or overtime as business requires.
- Some travel may be required.
Lo sentimos, este trabajo no está disponible en su región

Sales Support Coordinator

Liberia, Guanacaste Marriott

Publicado hace 3 días

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Descripción Del Trabajo

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Nekajui a Ritz-Carlton Reserve, End of the 253 National Route Peninsula Papagayo, Liberia, Guanacaste, Costa Rica, 50104VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Specialist Client & Sales Support

Santa Ana, San José Western Union

Hoy

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Descripción Del Trabajo

**Specialist Client & Sales Support - Santa Ana, Costa Rica**

Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions? Join Western Union as a Specialist Client & Sales Support.

**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful.**

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

**Better starts and ends with the customer**

You will report to the RVP and work closely with Regional Directors in executing business strategies. You will develop reports/dashboards/scorecards by accessing information from various financial systems and company databases to build insights into business performance. You are responsible for providing accurate, timely, and comprehensive reports to facilitate management decisions. As part of your role, you will analyze performance trends to assess business risks and opportunities. Responsible for supporting sales by developing and improving processes, systems, policies, and procedures; including research and analysis of business opportunities consistent with the organization's strategic plans. You will assist in creating territory/region assignments. Point of liaison between the field and other business/operational departments. Work efficiently across other business units to ensure issues reported within the implementation cycle get resolved quickly and effectively. Build strong cross-functional relationships with internal departments to implement business strategies. Assist with cross-functional projects and perform other business/operational duties as assigned.

To be successful in this role, you must have a bachelor’s degree in Business or a related field, or equivalent experience required. 1-3 years experience related to sales and client support and administration. You have a very positive attitude. You are a very analytical person. Your knowledge of power bi and excel are nice to have.

**Join us, and let’s connect the world**

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
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Renewals Sales Support Specialist

Heredia, Heredia Palo Alto Networks

Hoy

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Descripción Del Trabajo

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

**Job Description**:
**Your Career**

We are looking for someone to join our team to support our Channel Renewals business. You will work closely with the Renewals team and our distributors in order to drive process improvements and operational efficiencies. The responsibilities for this role will include renewals data preparation and reporting to be used with our distributors and channel partners. You will be responsible for handling day-to-day sales operations issues and channel escalations related to renewals quoting and ordering. You will play a key role in streamlining processes and enabling channel execution to support the growth of our renewals business.

**Your Impact**
- Establish case management and SLAs on existing proactive and reactive quote requests
- Drive process improvement on channel quoting
- Monthly ATR visibility for distributors and top channel partners
- Drive operational efficiencies to optimize on time renewal rates
- QBR data preparation and reporting for distributors and top channel partners
- Monthly data preparation of key performance metrics for distribution renewals reviews
- Month-end and quarter-end deal prioritization and tracking of forecasted opportunities with distributors/channel partners
- Channel escalation point for day-to-day sales operations issues related to quoting and ordering
- Develop and maintain renewals quoting FAQ and process guide for distributors
- Provide pipeline/quote reports to support channel execution of renewal sales plays and campaigns

**Qualifications**:
**Your Experience**
- Strong time management and organizational skills
- Works well in a fast-paced, deadline driven environment
- Metric driven, results-oriented channel experience
- Related experience in quoting / order operations / sales environment
- Proven ability to drive process improvements
- Excellent verbal and written communication skills
- Bachelor's degree or equivalent military experience required

Additional Information
**Our Commitment**

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Learn more about Palo Alto Networks here and check out our fast facts.

All your information will be kept confidential according to EEO guidelines.

**Covid-19 Vaccination Information for Palo Alto Networks Jobs**
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
Lo sentimos, este trabajo no está disponible en su región

Sales Support Quoting Analyst

San Jose, Heredia TD SYNNEX

Hoy

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Descripción Del Trabajo

The Telesales Account Representative will be responsible for conducting outbound sales calls to sell products to customers (businesses and/or individuals) in order to achieve sales quotas.

"This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business. Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators."

**What You'll Do**:

- Responds to Request for Proposal (RFP), REquest fro Quote (RFQ), bid inquiries and other such information requests received from customers.
- Develops Statements of Work (SOW) and pricing models to provide quotes for installations varying in size, complexity and project duration, maintenance support for personal computers, printers and other related hardware and other contractual agreements.
- Hosts and participates in conference ;calls with the customer/end user to manage existing maintenance contracts, assist project managers in coordinating larger project installations, educate customers on service offerings and propose appropriate services solutions and address other such customer related activities.
- May make subsequent changes to bids or proposals as requested by project managers. May also perform other duties as assigned.

**Responsibilities**:

- Extensive kowledge of the organization, job content, practices and procedures. Has breadth of knowledge enabling high level of contribution to multiple tasks.
- Works on complex problems that require significant judgment and initiative.
- Work is performed under mínimal guidance and assigned in the form of desired expectations. Independent jedgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
- Exchanges information with other departments or external contacts.
- May coordinate own work with that of other work groups.
- Will likely field requests from senior management, others in the organization and external contacts.
- Actions have appreciable impact to own department as well as others.
- Errors may be difficult to detect and remedy and will likely result in loss of customer business, materials, money and/or time.

**Experience**:

- Typically 2+ years of experience.
- Good english level.
- Intermedium excel level.
- Knowledge in Salesforce is a plus.
- Background in creating quotes (Plus).
- Time management, organization skills.

**Education/Certifications**:

- High School Diploma or equivalent.

**Working Conditions**:

- Professional, office environment.
- Occasional non-standard work hours or overtime as business requires

**What's in it for You?**
- ** Make the Most of our Global Organization**: network with other new co-workers within your first 30 days through our onboarding program.
- ** Grow Your Career**: our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
- ** Work with World-Class Vendors**: our current Telesales Reps are working with some of the biggest brands in technology.
- ** Elective Benefits**: our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more!
- ** Earn Bonuses**: you'll have the opportunity to earn bonuses on your base salary based on your personal and team performance.
- ** Elevate Your Personal Well-Being**: boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in int
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Sales Support Specialist 1 CR

Hologic

Publicado hace 11 días

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Descripción Del Trabajo

Sales Support Specialist 1 CR
San José, Costa Rica
**Job Summary**
This Sales Support Specialist is a valued member of Customer & Sales Support Team and serves as the internal business partner and primary point of contact for their assigned Breast & Skeletal Health field sales team and, when needed, the external customer. A Sales Support Specialist delivers value throughout the presale to order journey by ensuring that all aspects are handled in an accurate and expeditious manner while delivering a great customer experience. This individual will partner closely with the Sales, Customer Support, Salesforce Effectiveness, Contracts, Account Receivable, Finance and Project Management teams.
**Education**
+ Bachelor's degree
**Experience**
+ 2 years of relevant work experience supporting a sales organization
+ 1-2 years quoting and order entry/processing in medical device/sales or other highly regulated environment
**Skills**
+ Superior communication skills - verbal, written and presentational
+ Strong interpersonal and organization skills
+ Dedicated to ensuring quality standards are maintained in all functions and responsibilities
+ Acute attention to detail and accuracy
+ Ability to adapt in a fast-paced environment and prioritize with competing deadlines
+ Ability adapts easily in a changing environment
+ Problem analysis and solving ability
+ Willingness to take initiative and make decisions
+ Demonstrated strength in achieving great customer experience
+ Passion for customer success in a competitive and changing market
+ High energy, self-motivated, proactive, goal oriented and enthusiastic
+ Enjoys collaboration and embraces teamwork
+ Solid knowledge of Microsoft Office, especially Word and Excel
+ Working knowledge of Oracle R12 preferred and the ability to learn other computer programs a must
+ Salesforce.com experience desired
**Essential Duties and Responsibilities**
+ Support the sales team with SalesForce.com navigation, opportunity & quote creation, revisions and maintenance, contract amendments & renewals, order processing and management of both internal and external customer orders
+ Enter all orders and associated transactions for capital equipment (per assigned area), accessories, upgrades, RMAs, credits & rebills into Oracle business system and follow up requirements per policy
+ Serve as the primary point of contact for sales teams to facilitate matters related to back-office needs and issues, such as Sales Order look up, Contract/Pricing inquiries, etc.
+ Own and ensure a timely resolution of escalated issues that arise on behalf of the sales rep and their customer
+ Collaborate and build strong relationships with internal teams to support needs of the sales team and their customers
+ Serve as the subject matter expert for SalesForce.com quoting by performing quote testing for new product launches, support new hire quote training, and additional training where needed in the field
+ Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers
+ Participate and/or lead ad hoc projects focused on continuous improvement
**Additional Details:**
+ Must be able to travel as required by the needs of the role (10%)
Lo sentimos, este trabajo no está disponible en su región

Customer Relations Advisor

Procter & Gamble

Publicado hace 12 días

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Descripción Del Trabajo

Job Location
San José
Job Description
Consumer Relations Advisor plays a pivotal role in delivering exceptional consumer service through various communication channels, including phone, email, and chat. This role involves addressing consumer inquiries, providing information about products and services, and resolving basic issues efficiently and effectively. The Advisor will follow established protocols and scripts, ensuring a consistent and positive consumer experience. This position requires strong communication skills, a consumer-centric attitude, and the ability to work collaboratively within a team. The ideal candidate will thrive in a fast-paced environment, demonstrate problem-solving capabilities, and be eager to learn and grow within the organization.
GENERAL RESPONSIBILITIES INCLUDE:
Consumer Support:
+ Serve as an expert on specific product segments, providing in-depth knowledge about features, benefits, and limitations.
+ Address and respond promptly to consumer questions and complaints related to these products, guiding clients through troubleshooting processes and assisting with warranty claims or returns.
+ Assess and analyze individual consumer needs and preferences to provide personalized recommendations on products that best suit their needs. This includes suggesting complementary products or accessories that enhance performance and overall satisfaction.
+ Create and maintain accurate records of consumer interactions and resolutions.
+ Make recommendations on messaging strategies, processes, and system updates to enhance the consumer experience. This includes suggesting changes to communication message tracks, streamlining complaint resolution processes, and advocating for system enhancements that align with consumer needs and expectations.
+ Investigate and resolve Tier 1 escalations, which may involve new questions or concerns about products or store policies. This includes gathering relevant information, collaborating with product or Direct to Consumer teams, and ensuring timely and accurate responses to consumer inquiries.
+ Identify recurring themes or trends related to products or services and communicate to Service Delivery teams for review and action.
Consumer Engagement:
+ Foster strong relationships with consumers by providing personalized support and product recommendations.
+ Engage with consumers on social media and review platforms to enhance brand presence and reputation.
+ Participate in initiatives to drive consumer loyalty and retention through effective communication and support.
Knowledge Management:
+ Make and implement recommendations to knowledge base to help drive fast, accurate resolution for consumers.
+ Train and support fellow team members on product knowledge and consumer service best practices.
Team Collaboration:
+ Collaborate with team members to share best practices and improve overall team performance.
+ Participate in team meetings and training sessions to continuously develop skills and knowledge.
+ Support a positive team environment that encourages feedback, innovation, and collaboration.
Job Qualifications
+ Advanced proficiency in English (spoken and written)
+ Proven experience in similar positions.
+ Bachelor's degree or currently enrolled as a university student.
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
+ Detail-oriented with strong organizational skills.
+ Prior experience in customer service, call centers, or service centers is highly desirable.
+ Strong problem-solving skills.
Important Notes for Candidates:
+ Please complete the online assessments within the next 48 hours after your application for the position.
+ Please note that the communication process for this job posting may take longer than usual, as it is connected to multiple positions.
+ Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information ( . Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success.
Just so you now:
We are an equal opportunity employer. We don't discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. Our people are all equally hardworking in extraordinary ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours. Are you ready to encourage us with your ideas?
What we offer!
+ We'll give you responsibilities as of Day 1 - you will feel the ownership of your project from the beginning.
+ You'll have continuous mentorship - you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager
+ We offer you to work and be part of a dynamic and supportive environment
+ We promote agility and work/life balance for employees.
+ We love flexibility. You can arrange your work schedule based on your personal needs.
+ We will let you experience true support for work/life effectiveness and your long-term well-being.
+ We will give you a competitive salary and benefits' package.
+ At P&G, leadership is not just a title; it's a mindset and a way of life. We understand that great leaders are not born overnight but are developed through experience, mentorship, and a passion for growth. That's why we have created a vibrant and inclusive environment that fosters leadership skills and encourages personal and professional development.
About Us!
P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit for the latest news and information about us and our brands.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Stay connected with us on social media! Follow us for the latest updates, exclusive content, and more:
LinkedIn P&G Careers | Santa Ana | Facebook ( @pgcareerscr
Job Schedule
Full time
Job Number
R
Job Segmentation
Entry Level
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Customer Relations Advisor (French Speaker)

Procter & Gamble

Publicado hace 19 días

Trabajo visto

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Descripción Del Trabajo

Job Location
San José
Job Description
Consumer Relations Advisor plays a pivotal role in delivering exceptional consumer service through various communication channels, including phone, email, and chat. This role involves addressing consumer inquiries, providing information about products and services, and resolving basic issues efficiently and effectively. The Advisor will follow established protocols and scripts, ensuring a consistent and positive consumer experience. This position requires strong communication skills, a consumer-centric attitude, and the ability to work collaboratively within a team. The ideal candidate will thrive in a fast-paced environment, demonstrate problem-solving capabilities, and be eager to learn and grow within the organization.
GENERAL RESPONSIBILITIES INCLUDE:
Consumer Support:
+ Serve as an expert on specific product segments, providing in-depth knowledge about features, benefits, and limitations.
+ Address and respond promptly to consumer questions and complaints related to these products, guiding clients through troubleshooting processes and assisting with warranty claims or returns.
+ Assess and analyze individual consumer needs and preferences to provide personalized recommendations on products that best suit their needs. This includes suggesting complementary products or accessories that enhance performance and overall satisfaction.
+ Create and maintain accurate records of consumer interactions and resolutions.
+ Make recommendations on messaging strategies, processes, and system updates to enhance the consumer experience. This includes suggesting changes to communication message tracks, streamlining complaint resolution processes, and advocating for system enhancements that align with consumer needs and expectations.
+ Investigate and resolve Tier 1 escalations, which may involve new questions or concerns about products or store policies. This includes gathering relevant information, collaborating with product or Direct to Consumer teams, and ensuring timely and accurate responses to consumer inquiries.
+ Identify recurring themes or trends related to products or services and communicate to Service Delivery teams for review and action.
Consumer Engagement:
+ Foster strong relationships with consumers by providing personalized support and product recommendations.
+ Engage with consumers on social media and review platforms to enhance brand presence and reputation.
+ Participate in initiatives to drive consumer loyalty and retention through effective communication and support.
Knowledge Management:
+ Make and implement recommendations to knowledge base to help drive fast, accurate resolution for consumers.
+ Train and support fellow team members on product knowledge and consumer service best practices.
Team Collaboration:
+ Collaborate with team members to share best practices and improve overall team performance.
+ Participate in team meetings and training sessions to continuously develop skills and knowledge.
+ Support a positive team environment that encourages feedback, innovation, and collaboration.
Job Qualifications
+ Advanced proficiency in English (spoken and written)
+ Advanced proficiency in French (spoken and written)
+ Proven experience in similar positions.
+ Bachelor's degree or currently enrolled as a university student.
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
+ Detail-oriented with strong organizational skills.
+ Prior experience in customer service, call centers, or service centers is highly desirable.
+ Strong problem-solving skills.
Important Notes for Candidates:
+ Please complete the online assessments within the next 48 hours after your application for the position.
+ Please note that the communication process for this job posting may take longer than usual, as it is connected to multiple positions.
+ Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information ( . Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success.
Just so you now:
We are an equal opportunity employer. We don't discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. Our people are all equally hardworking in extraordinary ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours. Are you ready to encourage us with your ideas?
What we offer!
+ We'll give you responsibilities as of Day 1 - you will feel the ownership of your project from the beginning.
+ You'll have continuous mentorship - you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager
+ We offer you to work and be part of a dynamic and supportive environment
+ We promote agility and work/life balance for employees.
+ We love flexibility. You can arrange your work schedule based on your personal needs.
+ We will let you experience true support for work/life effectiveness and your long-term well-being.
+ We will give you a competitive salary and benefits' package.
+ At P&G, leadership is not just a title; it's a mindset and a way of life. We understand that great leaders are not born overnight but are developed through experience, mentorship, and a passion for growth. That's why we have created a vibrant and inclusive environment that fosters leadership skills and encourages personal and professional development.
About Us!
P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit for the latest news and information about us and our brands.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Stay connected with us on social media! Follow us for the latest updates, exclusive content, and more:
LinkedIn P&G Careers | Santa Ana | Facebook ( @pgcareerscr
Job Schedule
Full time
Job Number
R
Job Segmentation
Entry Level
Lo sentimos, este trabajo no está disponible en su región

Digital Sales Specialist - Unified Support

Microsoft Corporation

Publicado hace 17 días

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Descripción Del Trabajo

We're seeking a strategic, customer-focused professional who can build trust and credibility with executives and decision-makers by addressing both business and technical needs. This role requires someone who can initiate impactful conversations around digital transformation and identify opportunities to drive optimization and digitalization across industries.
You'll be responsible for orchestrating extended virtual teams, aligning priorities, and ensuring all stakeholders are working toward common goals. Your ability to plan ahead, assess risks, and prioritize accounts based on customer needs and growth potential will be key.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Builds trust and credibility with executives, decision makers to address business and technical needs.
+ Develops a comprehensive understanding of customer industry and identifies opportunities to drive optimization and digitalization solutions. Initiates conversations with customers on digital transformation.
+ Coordinates with extended virtual teams and holds team accountable for executing customer needs.
+ Sets priorities, focus, and resources and strengthens operations, ensuring that the extended virtual team and other stakeholders are working toward common goals.
+ Plans ahead to determine order of priority for action on accounts based on customer needs, sales-generating importance, growth opportunity and assessment of risks.
+ Orchestrates others to anticipate issues on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plans as need to improve customers' overall experience.
+ Orchestrates extended virtual teams and key stakeholders to engage decision makers of assigned accounts.
+ Articulates Microsoft's value proposition aligned to customer's business objectives.
+ Develops strategies to secure buy in and execution of plans and aims to identify new opportunities within assigned accounts.
+ Implements strategies to engage stakeholders and sells opportunities and usage of Microsoft solutions.
**Qualifications**
**Required/minimum qualifications**
+ Bachelor's Degree
+ 3+ years of sales experience in both cold calling and account management.
+ 3+ year of experience in cross-functional collaboration with multiple team members and stakeholders.
+ Able to communicate well in both English and Spanish in written and spoken form.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Lo sentimos, este trabajo no está disponible en su región

Digital Sales Specialist - Unified Support

San Jose, Heredia Microsoft Corporation

Publicado hace 17 días

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Descripción Del Trabajo

We're seeking a strategic, customer-focused professional who can build trust and credibility with executives and decision-makers by addressing both business and technical needs. This role requires someone who can initiate impactful conversations around digital transformation and identify opportunities to drive optimization and digitalization across industries.
You'll be responsible for orchestrating extended virtual teams, aligning priorities, and ensuring all stakeholders are working toward common goals. Your ability to plan ahead, assess risks, and prioritize accounts based on customer needs and growth potential will be key.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Builds trust and credibility with executives, decision makers to address business and technical needs.
+ Develops a comprehensive understanding of customer industry and identifies opportunities to drive optimization and digitalization solutions. Initiates conversations with customers on digital transformation.
+ Coordinates with extended virtual teams and holds team accountable for executing customer needs.
+ Sets priorities, focus, and resources and strengthens operations, ensuring that the extended virtual team and other stakeholders are working toward common goals.
+ Plans ahead to determine order of priority for action on accounts based on customer needs, sales-generating importance, growth opportunity and assessment of risks.
+ Orchestrates others to anticipate issues on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plans as need to improve customers' overall experience.
+ Orchestrates extended virtual teams and key stakeholders to engage decision makers of assigned accounts.
+ Articulates Microsoft's value proposition aligned to customer's business objectives.
+ Develops strategies to secure buy in and execution of plans and aims to identify new opportunities within assigned accounts.
+ Implements strategies to engage stakeholders and sells opportunities and usage of Microsoft solutions.
**Qualifications**
**Required/minimum qualifications**
+ Bachelor's Degree
+ 3+ years of sales experience in both cold calling and account management.
+ 3+ year of experience in cross-functional collaboration with multiple team members and stakeholders.
+ Able to communicate well in both English and Spanish in written and spoken form.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Lo sentimos, este trabajo no está disponible en su región

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