42 Ofertas de Service Desk en Costa Rica
Service Desk PM
Heredia, Heredia
Kyndryl
Publicado hace 16 días
Trabajo visto
Descripción Del Trabajo
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Kyndryl Consult brings together Kyndryl's worldwide service delivery capabilities to partner with our client's and support their mission critical operations. Our mission is to leverage Kyndryl's global scale and advanced technology to deliver transformative solutions that are automated, repeatable, and globally integrated.
Kyndryl has openings for experienced DWS Integration Project Managers for new logo and existing client outsourcing programs.
We are seeking a skilled DWS Integration Project Manager with a minimum of 3 years of experience leading Service Desk and Deskside Transition and Transformation Projects, including Depot Support. The ideal candidate will have a comprehensive understanding of the various tasks performed by a Deskside Technician, including software and hardware break-fix, coordination, IMAC (Install, Move, Add, Change) performance, hot swap and loaner pools, PC refresh, and printer support.
This role requires knowledge of Network (LAN) configuration and Telephony setup. The DWS Integration Project Manager will be responsible for leading Knowledge Transfer and coordinating agent training, adhering to the Kyndryl Standards for Deskside and Service Desk support. Knowledge of Incident, Problem and Change systems is required.
The DWS Integration Project Manager is responsible for the implementation of the target solution, which typically involves transitioning the client to Kyndryl support. The DWS Integration Project Manager ensures the project meets its scope, schedule, and budget. This role involves strong communication with stakeholders, including clients and Kyndryl Leadership. The DWS Integration Project Manager must apply robust project management practices, including governance, stakeholder, issue, risk, financial, and change management. Additionally, they are expected to manage and communicate the project's status effectively.
Funtions
+ Project Implementation: Oversee the implementation of the target solution, ensuring the project meets its scope, schedule, and budget.
+ Stakeholder Management: Maintain strong communication with stakeholders, including clients and Kyndryl leadership.
+ Team Coordination: Lead Knowledge Transfer and coordinate agent training, adhering to Kyndryl standards for Deskside and Service Desk support.
+ Technical Expertise: Apply knowledge of Network (LAN) configuration, Telephony setup, and Incident, Problem, and Change systems.
+ Project Management Practices: Utilize robust project management practices, including governance, stakeholder, issue, risk, financial, and change management.
Your future at Kyndryl
Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You'll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavors of PM roles, so everyone can find the opportunity that suits them best.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience
+ 5+ professional experience
+ High School Diploma
+ Project Management Professional (PMP)® certification or equivalent
+ Microsoft Project
+ Issue, risk, and escalation management
+ Strong leadership and analytical skills
+ Strong stakeholder management skills
+ At l+G8east 3+ years of experience in leading Digital Workplace Services, End User Support Projects
+ Process management and continuous improvement experience
+ Excellent verbal and written skills in English
+ Excellent presentation and communication skilll
Preferred Technical and Professional Experience
- MS Project or other Project Management software
- Excellent written and verbal communication skills
- Ability to interact confidently with stakeholders of all levels
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Kyndryl Consult brings together Kyndryl's worldwide service delivery capabilities to partner with our client's and support their mission critical operations. Our mission is to leverage Kyndryl's global scale and advanced technology to deliver transformative solutions that are automated, repeatable, and globally integrated.
Kyndryl has openings for experienced DWS Integration Project Managers for new logo and existing client outsourcing programs.
We are seeking a skilled DWS Integration Project Manager with a minimum of 3 years of experience leading Service Desk and Deskside Transition and Transformation Projects, including Depot Support. The ideal candidate will have a comprehensive understanding of the various tasks performed by a Deskside Technician, including software and hardware break-fix, coordination, IMAC (Install, Move, Add, Change) performance, hot swap and loaner pools, PC refresh, and printer support.
This role requires knowledge of Network (LAN) configuration and Telephony setup. The DWS Integration Project Manager will be responsible for leading Knowledge Transfer and coordinating agent training, adhering to the Kyndryl Standards for Deskside and Service Desk support. Knowledge of Incident, Problem and Change systems is required.
The DWS Integration Project Manager is responsible for the implementation of the target solution, which typically involves transitioning the client to Kyndryl support. The DWS Integration Project Manager ensures the project meets its scope, schedule, and budget. This role involves strong communication with stakeholders, including clients and Kyndryl Leadership. The DWS Integration Project Manager must apply robust project management practices, including governance, stakeholder, issue, risk, financial, and change management. Additionally, they are expected to manage and communicate the project's status effectively.
Funtions
+ Project Implementation: Oversee the implementation of the target solution, ensuring the project meets its scope, schedule, and budget.
+ Stakeholder Management: Maintain strong communication with stakeholders, including clients and Kyndryl leadership.
+ Team Coordination: Lead Knowledge Transfer and coordinate agent training, adhering to Kyndryl standards for Deskside and Service Desk support.
+ Technical Expertise: Apply knowledge of Network (LAN) configuration, Telephony setup, and Incident, Problem, and Change systems.
+ Project Management Practices: Utilize robust project management practices, including governance, stakeholder, issue, risk, financial, and change management.
Your future at Kyndryl
Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You'll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavors of PM roles, so everyone can find the opportunity that suits them best.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience
+ 5+ professional experience
+ High School Diploma
+ Project Management Professional (PMP)® certification or equivalent
+ Microsoft Project
+ Issue, risk, and escalation management
+ Strong leadership and analytical skills
+ Strong stakeholder management skills
+ At l+G8east 3+ years of experience in leading Digital Workplace Services, End User Support Projects
+ Process management and continuous improvement experience
+ Excellent verbal and written skills in English
+ Excellent presentation and communication skilll
Preferred Technical and Professional Experience
- MS Project or other Project Management software
- Excellent written and verbal communication skills
- Ability to interact confidently with stakeholders of all levels
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Lo sentimos, este trabajo no está disponible en su región
0
IT Service Desk Analyst
San Jose, Heredia
TD SYNNEX
Hoy
Trabajo visto
Descripción Del Trabajo
**Job Purpose**:
This position's primary task and responsibilities are to provide exceptional 1st level client support and services within the Americas region (Canada, U.S., Latin America) for both our internal co-workers, external business partners and customers.
This position require effective communication and collaboration with multiple IT and Back office support teams. It is priority to maintain service level agreements (SLAs) set by the organization for IT problem resolution and request fulfillment.
The role will include creating/triaging new incidents and service requests, gathering additional data from the requestor, performing technical troubleshooting and resolution. Where necessary, the analyst will escalate incidents and requests to other levels within IT per the urgency and impact.
**Responsibilities**:
- Support the Service desk for major incidents and occurrences, reporting all relevant information to the Team Leader and Management structure.
- Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion.
- Participates in training to continually increase technical, customer service and interpersonal skills needed to meet service requirements and enhance customer satisfaction. Continually strives to learn and share knowledge.
- Contribute ideas and implement to improve IT processes/services.
**Knowledge, Skills and Experience**:
- Can maintain a positive and upbeat personality that welcomes growth amongst teammates, co-workers, internal and external customers.
- 2 years of experience in Customer Service field required.
- 1 year experience in IT field preferred, but not required.
- Associate Degree with IT or technically related field of study preferred, but not required.
- Other Education / Certifications: - Degree in Computer Science or other applicable IT areas preferred, but not required
- Basic Microsoft O365 knowledge
- Able to execute instructions and to request clarification when needed.
- Possess basic clerical and data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and/or any other regional language.
- Able to interact effectively with all levels of management.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
This position's primary task and responsibilities are to provide exceptional 1st level client support and services within the Americas region (Canada, U.S., Latin America) for both our internal co-workers, external business partners and customers.
This position require effective communication and collaboration with multiple IT and Back office support teams. It is priority to maintain service level agreements (SLAs) set by the organization for IT problem resolution and request fulfillment.
The role will include creating/triaging new incidents and service requests, gathering additional data from the requestor, performing technical troubleshooting and resolution. Where necessary, the analyst will escalate incidents and requests to other levels within IT per the urgency and impact.
**Responsibilities**:
- Support the Service desk for major incidents and occurrences, reporting all relevant information to the Team Leader and Management structure.
- Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion.
- Participates in training to continually increase technical, customer service and interpersonal skills needed to meet service requirements and enhance customer satisfaction. Continually strives to learn and share knowledge.
- Contribute ideas and implement to improve IT processes/services.
**Knowledge, Skills and Experience**:
- Can maintain a positive and upbeat personality that welcomes growth amongst teammates, co-workers, internal and external customers.
- 2 years of experience in Customer Service field required.
- 1 year experience in IT field preferred, but not required.
- Associate Degree with IT or technically related field of study preferred, but not required.
- Other Education / Certifications: - Degree in Computer Science or other applicable IT areas preferred, but not required
- Basic Microsoft O365 knowledge
- Able to execute instructions and to request clarification when needed.
- Possess basic clerical and data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and/or any other regional language.
- Able to interact effectively with all levels of management.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Lo sentimos, este trabajo no está disponible en su región
1
IT Service Desk Analyst
San Jose, Heredia
TD SYNNEX
Hoy
Trabajo visto
Descripción Del Trabajo
**Job Purpose**:
This position's primary task and responsibilities are to provide exceptional 1st level client support and services within the Americas region (Canada, U.S., Latin America) for both our internal co-workers, external business partners and customers.
This position require effective communication and collaboration with multiple IT and Back office support teams. It is priority to maintain service level agreements (SLAs) set by the organization for IT problem resolution and request fulfillment.
The role will include creating/triaging new incidents and service requests, gathering additional data from the requestor, performing technical troubleshooting and resolution. Where necessary, the analyst will escalate incidents and requests to other levels within IT per the urgency and impact.
**Responsibilities**:
- Support the Service desk for major incidents and occurrences, reporting all relevant information to the Team Leader and Management structure.
- Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion.
- Participates in training to continually increase technical, customer service and interpersonal skills needed to meet service requirements and enhance customer satisfaction. Continually strives to learn and share knowledge.
- Contribute ideas and implement to improve IT processes/services.
**Knowledge, Skills and Experience**:
- Can maintain a positive and upbeat personality that welcomes growth amongst teammates, co-workers, internal and external customers.
- 2 years of experience in Customer Service field required.
- 1 year experience in IT field preferred, but not required.
- Associate Degree with IT or technically related field of study preferred, but not required.
- Other Education / Certifications: - Degree in Computer Science or other applicable IT areas preferred, but not required
- Basic Microsoft O365 knowledge
- Able to execute instructions and to request clarification when needed.
- Possess basic clerical and data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and/or any other regional language.
- Able to interact effectively with all levels of management.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
This position's primary task and responsibilities are to provide exceptional 1st level client support and services within the Americas region (Canada, U.S., Latin America) for both our internal co-workers, external business partners and customers.
This position require effective communication and collaboration with multiple IT and Back office support teams. It is priority to maintain service level agreements (SLAs) set by the organization for IT problem resolution and request fulfillment.
The role will include creating/triaging new incidents and service requests, gathering additional data from the requestor, performing technical troubleshooting and resolution. Where necessary, the analyst will escalate incidents and requests to other levels within IT per the urgency and impact.
**Responsibilities**:
- Support the Service desk for major incidents and occurrences, reporting all relevant information to the Team Leader and Management structure.
- Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion.
- Participates in training to continually increase technical, customer service and interpersonal skills needed to meet service requirements and enhance customer satisfaction. Continually strives to learn and share knowledge.
- Contribute ideas and implement to improve IT processes/services.
**Knowledge, Skills and Experience**:
- Can maintain a positive and upbeat personality that welcomes growth amongst teammates, co-workers, internal and external customers.
- 2 years of experience in Customer Service field required.
- 1 year experience in IT field preferred, but not required.
- Associate Degree with IT or technically related field of study preferred, but not required.
- Other Education / Certifications: - Degree in Computer Science or other applicable IT areas preferred, but not required
- Basic Microsoft O365 knowledge
- Able to execute instructions and to request clarification when needed.
- Possess basic clerical and data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and/or any other regional language.
- Able to interact effectively with all levels of management.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Lo sentimos, este trabajo no está disponible en su región
2
Service Desk Support Analyst
Orotina, Alajuela
3M
Hoy
Trabajo visto
Descripción Del Trabajo
**Job Description**:
Job Summary
The Service Desk Support Analyst provides technical support by phone and chat to 3M employees, contractors, and vendors, on Windows / iOS, Office, software/hardware technical issues and IT-related inquiries. This position requires technical and functional knowledge of various programs and IT infrastructure, as well as the ability to work within cross-functional teams from different businesses and various countries in a complex organization with differences in language, culture and time zones. Some degree of judgment required in resolving non-standard problems may be needed.
**Responsibilities**:
- This role requires to work one day on weekends as part of the regular schedule.
- Flexibility to adapt to schedules within same shift or to a different shift in case required.
- Answering incoming calls and chats and providing technical assistance following established procedures and guidelines.
- Utilization of the Knowledge base, ensuring all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database.
- Document IT-related cases using the corporate Service Management tool.
- Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions.
- Routing more advanced problems outside of established guidelines or scope to the appropriate support group.
Basic Qualifications
- Responsible, excellent schedule attendance.
- Excellent listening and communication skills, customer service, team collaboration and interpersonal skills.
- Demonstrated tolerance of ambiguity, self-motivation, respect and flexibility to adapt to a changing environment.
- Should possess or currently studying bachelor’s degree in Information Technology and/or Information Systems or other IT related discipline.
- Functional knowledge Microsoft Office and Office 365 suite, including SharePoint, One Note and Visio.
- 90% proficient on English (Written and oral).
- Fast learning and well-developed analytical thinking and problem-solving skills.
- At least 2 years of experience working on a technical support environment
- At least 1 year of experience in working on a call center environment.
Preferred Qualifications
- Experience working with Call Center Solutions. InContact knowledge is highly desirable.
- Technical and /or functional knowledge of Lotus Notes.
- Advanced technical knowledge in Office 365, One Drive, Active Directory.
- In-depth knowledge on Apple /iOS devices.
- Intermediate to advanced knowledge on Networking, Share Point and Remote connectivity, including VPN.
- Knowledge and /or certification on a Service Management framework such as ITIL.
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Imagine your future in 3M
3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
3M Global Terms of Use and Privacy Statement
Job Summary
The Service Desk Support Analyst provides technical support by phone and chat to 3M employees, contractors, and vendors, on Windows / iOS, Office, software/hardware technical issues and IT-related inquiries. This position requires technical and functional knowledge of various programs and IT infrastructure, as well as the ability to work within cross-functional teams from different businesses and various countries in a complex organization with differences in language, culture and time zones. Some degree of judgment required in resolving non-standard problems may be needed.
**Responsibilities**:
- This role requires to work one day on weekends as part of the regular schedule.
- Flexibility to adapt to schedules within same shift or to a different shift in case required.
- Answering incoming calls and chats and providing technical assistance following established procedures and guidelines.
- Utilization of the Knowledge base, ensuring all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database.
- Document IT-related cases using the corporate Service Management tool.
- Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions.
- Routing more advanced problems outside of established guidelines or scope to the appropriate support group.
Basic Qualifications
- Responsible, excellent schedule attendance.
- Excellent listening and communication skills, customer service, team collaboration and interpersonal skills.
- Demonstrated tolerance of ambiguity, self-motivation, respect and flexibility to adapt to a changing environment.
- Should possess or currently studying bachelor’s degree in Information Technology and/or Information Systems or other IT related discipline.
- Functional knowledge Microsoft Office and Office 365 suite, including SharePoint, One Note and Visio.
- 90% proficient on English (Written and oral).
- Fast learning and well-developed analytical thinking and problem-solving skills.
- At least 2 years of experience working on a technical support environment
- At least 1 year of experience in working on a call center environment.
Preferred Qualifications
- Experience working with Call Center Solutions. InContact knowledge is highly desirable.
- Technical and /or functional knowledge of Lotus Notes.
- Advanced technical knowledge in Office 365, One Drive, Active Directory.
- In-depth knowledge on Apple /iOS devices.
- Intermediate to advanced knowledge on Networking, Share Point and Remote connectivity, including VPN.
- Knowledge and /or certification on a Service Management framework such as ITIL.
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Imagine your future in 3M
3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
3M Global Terms of Use and Privacy Statement
Lo sentimos, este trabajo no está disponible en su región
3
Agente de Service Desk 1b
San Jose, Heredia
SONDA IT
Hoy
Trabajo visto
Descripción Del Trabajo
SONDA, líder latinoamericano en Soluciones y Servicios TI busca, Agente Service Desk (Jornada Rotativa):
Principales funciones:
- Entregar soporte y asistencia técnica a usuarios, asegurando una solución oportuna a sus requerimientos (primer nível).
- Otorgar apoyo Técnico, entregando y registrando toda la información necesaria para cumplir con los requerimientos internos de la compañía y sus clientes.
- Es responsable de proporcionar al cliente asistencia técnica en la solución de sus incidentes, gestionando todas las acciones necesarias para concertar el cese del problema y obtener la satisfacción del cliente.
**Requisitos**:
- Técnico Medio en Informática, Sistemas, Computación, Soporte Técnico o afín o estudiante de la carrera de Ingeniería en Sistemas, Computación o afín.
- Mínimo 6 meses a 1 año de experiência en puestos similares (o práctica profesional de colegio técnico concluida).
- Conocimientos básico de ITIL es un plus.
- Experiência en atención y servicio al cliente.
- Disposición a trabajar en turnos rotativos en horario (día/noche/mixto).
¿Qué ofrecemos?
- Adquirir experiência en una empresa de servicios de primera línea a nível latinoamericano.
- Ser parte de un equipo diverso y de alto desempeño en un grato ambiente de trabajo.
Principales funciones:
- Entregar soporte y asistencia técnica a usuarios, asegurando una solución oportuna a sus requerimientos (primer nível).
- Otorgar apoyo Técnico, entregando y registrando toda la información necesaria para cumplir con los requerimientos internos de la compañía y sus clientes.
- Es responsable de proporcionar al cliente asistencia técnica en la solución de sus incidentes, gestionando todas las acciones necesarias para concertar el cese del problema y obtener la satisfacción del cliente.
**Requisitos**:
- Técnico Medio en Informática, Sistemas, Computación, Soporte Técnico o afín o estudiante de la carrera de Ingeniería en Sistemas, Computación o afín.
- Mínimo 6 meses a 1 año de experiência en puestos similares (o práctica profesional de colegio técnico concluida).
- Conocimientos básico de ITIL es un plus.
- Experiência en atención y servicio al cliente.
- Disposición a trabajar en turnos rotativos en horario (día/noche/mixto).
¿Qué ofrecemos?
- Adquirir experiência en una empresa de servicios de primera línea a nível latinoamericano.
- Ser parte de un equipo diverso y de alto desempeño en un grato ambiente de trabajo.
Lo sentimos, este trabajo no está disponible en su región
4
Junior IT Global Service Desk Specialist
San Rafael, Alajuela
Swarovski
Hoy
Trabajo visto
Descripción Del Trabajo
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.
Our Global Business Services (GBS), in San Jose, Costa Rica is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.
Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the job
Your main duties, depending on the role and seniority level, may include, but are not limited to the following:
- Acting as the single point of contact (SPOC) for end users and helping them with their IT issues.
- Solving user requests/incidents directly or qualified routing of tickets to corresponding second level support team.
- Striving for a high 1st level support solution rate to gain high level of user satisfaction.
- Informing actively IT users about the status of their request and if necessary coordinating with other teams involved according to the urgency of the request.
- Reporting of requests in the corresponding ticketing system (Change order, incident or requests)
- Documentation of problem solutions and ongoing maintenance of internal knowledge database.
About you
We are looking for a unique and amazing talent, who brings along the following:
- Less than 2 years of experience in a similar role
- IT knowledge and working experience in some of the below IT areas:
- Office365 (MS Office, Exchange Online)
- SAP
- User und Password Management
- Client Hardware (Desktop, Laptop, Monitor, Printer)
- Network
- Retail Hardware
- Retail Application
- Desktop Application (Support, Installation)
- iOS
- Web Browser
- Operating System
- Service Now Ticketing system is a plus
- Fluency in English and Portuguese are required.
About Swarovski
Swarovski is a Wonderlab where magic and science meet.
Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.
A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.
Our Global Business Services (GBS), in San Jose, Costa Rica is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.
Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the job
Your main duties, depending on the role and seniority level, may include, but are not limited to the following:
- Acting as the single point of contact (SPOC) for end users and helping them with their IT issues.
- Solving user requests/incidents directly or qualified routing of tickets to corresponding second level support team.
- Striving for a high 1st level support solution rate to gain high level of user satisfaction.
- Informing actively IT users about the status of their request and if necessary coordinating with other teams involved according to the urgency of the request.
- Reporting of requests in the corresponding ticketing system (Change order, incident or requests)
- Documentation of problem solutions and ongoing maintenance of internal knowledge database.
About you
We are looking for a unique and amazing talent, who brings along the following:
- Less than 2 years of experience in a similar role
- IT knowledge and working experience in some of the below IT areas:
- Office365 (MS Office, Exchange Online)
- SAP
- User und Password Management
- Client Hardware (Desktop, Laptop, Monitor, Printer)
- Network
- Retail Hardware
- Retail Application
- Desktop Application (Support, Installation)
- iOS
- Web Browser
- Operating System
- Service Now Ticketing system is a plus
- Fluency in English and Portuguese are required.
About Swarovski
Swarovski is a Wonderlab where magic and science meet.
Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.
A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.
Lo sentimos, este trabajo no está disponible en su región
5
Technical Customer Support Analyst
Heredia, Heredia
Experian
Hoy
Trabajo visto
Descripción Del Trabajo
Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
The Technical Customer Support Analyst provides quality, professional product support to Experian Data Quality (EDQ) customers that result in a high degree of Customer Satisfaction. This position includes assessing, documenting and resolving basic customer issues within an inbound contact center. Responds to routine inquiries of a technical nature and handles problem resolutions that may require follow-up and/or escalation to resources with a higher level of expertise. This team provides 24/7 support to EDQ clients. Specific areas of responsibility include:
Triage tickets and escalate to Tier II support as needed.
- Guides Customers to the use of self-help resources and documentation.
- Participates in the Knowledge Management process through creation and updating of documentation.
- Adheres to all Experian Data Quality Customer Support policies and procedures.
- Collaborates internally with Account Management and Technical Delivery teams.
- Cleaning customer data files by using EDQ tools.
- Performs other duties and responsibilities as assigned.
- **Working schedule: Sunday - Thursday, 7:00am - 4:00pm**
**Qualifications**:
- 2+ years of previous experience in a customer facing or customer service role.
- Being able to analyze/decode logs in different programming languages.
- Working knowledge in web services.
- Excellent English communication skills, both written and verbal.
- Bachelor’s degree or equivalent work experience preferred.
Proficient in Microsoft Office, Excel experience is a required.
- Proven previous job stability, including maintaining long-term work relationships with former employers.
- Must be able to clear the company’s pre-employment screening.
- Analytical and creative problem-solving skills.
- Customer focused and possess strong interpersonal and professional communication skills.Additional Information
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
The Technical Customer Support Analyst provides quality, professional product support to Experian Data Quality (EDQ) customers that result in a high degree of Customer Satisfaction. This position includes assessing, documenting and resolving basic customer issues within an inbound contact center. Responds to routine inquiries of a technical nature and handles problem resolutions that may require follow-up and/or escalation to resources with a higher level of expertise. This team provides 24/7 support to EDQ clients. Specific areas of responsibility include:
Triage tickets and escalate to Tier II support as needed.
- Guides Customers to the use of self-help resources and documentation.
- Participates in the Knowledge Management process through creation and updating of documentation.
- Adheres to all Experian Data Quality Customer Support policies and procedures.
- Collaborates internally with Account Management and Technical Delivery teams.
- Cleaning customer data files by using EDQ tools.
- Performs other duties and responsibilities as assigned.
- **Working schedule: Sunday - Thursday, 7:00am - 4:00pm**
**Qualifications**:
- 2+ years of previous experience in a customer facing or customer service role.
- Being able to analyze/decode logs in different programming languages.
- Working knowledge in web services.
- Excellent English communication skills, both written and verbal.
- Bachelor’s degree or equivalent work experience preferred.
Proficient in Microsoft Office, Excel experience is a required.
- Proven previous job stability, including maintaining long-term work relationships with former employers.
- Must be able to clear the company’s pre-employment screening.
- Analytical and creative problem-solving skills.
- Customer focused and possess strong interpersonal and professional communication skills.Additional Information
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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6
Customer Support Executive - Portuguese
LSEG (London Stock Exchange Group)
Hoy
Trabajo visto
Descripción Del Trabajo
Job Description Summary:
**Responsibilities**:
Log and classify all calls and requests for assistance in the customer relationship management system.
Filter and call out enquiries related to other aspects of the business and handover to the appropriate department.
Oversee enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry. This would include customer concerns to the team leader and other support, sales, engineering or resolver groups as appropriate.
Recognize and raise recurring problems, inferior processes, or outdated procedures.
Accept additional projects or areas of responsibility that will improve the team’s performance.
Qualifications:
- Business level, both written and spoken fluency in English and Portuguese language requirement.
- Experience in a customer service or contact centre environment preferred. Previous experience in the financial or IT industry is desirable.
- Knowledge of desktop offerings whether deployed or handled (SaaS) is an advantage.
- Detail orientated with sound information probing skills.
- Well-developed analytical skills with that can problem solve and develop solutions.
- University qualified in a field relating to the financial markets, the finance sector or business.
- Potential to communicate and engage effectively, verbally and in writing, in English and any other designated languages with customers and colleagues.
- The ability to learn and become specialists in products and develop a sound understanding of the financial markets they serve.
- Positive approach to undertake additional projects and responsibilities from time to time.
- The role may require flexibility in working hours - flexible shift to cover early hours of Europe.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this
privacy notice
carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained,
.
**Responsibilities**:
Log and classify all calls and requests for assistance in the customer relationship management system.
Filter and call out enquiries related to other aspects of the business and handover to the appropriate department.
Oversee enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry. This would include customer concerns to the team leader and other support, sales, engineering or resolver groups as appropriate.
Recognize and raise recurring problems, inferior processes, or outdated procedures.
Accept additional projects or areas of responsibility that will improve the team’s performance.
Qualifications:
- Business level, both written and spoken fluency in English and Portuguese language requirement.
- Experience in a customer service or contact centre environment preferred. Previous experience in the financial or IT industry is desirable.
- Knowledge of desktop offerings whether deployed or handled (SaaS) is an advantage.
- Detail orientated with sound information probing skills.
- Well-developed analytical skills with that can problem solve and develop solutions.
- University qualified in a field relating to the financial markets, the finance sector or business.
- Potential to communicate and engage effectively, verbally and in writing, in English and any other designated languages with customers and colleagues.
- The ability to learn and become specialists in products and develop a sound understanding of the financial markets they serve.
- Positive approach to undertake additional projects and responsibilities from time to time.
- The role may require flexibility in working hours - flexible shift to cover early hours of Europe.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this
privacy notice
carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained,
.
Lo sentimos, este trabajo no está disponible en su región
7
Spanish Bilingual Customer Support Representative
San Jose, Heredia
GO2
Hoy
Trabajo visto
Descripción Del Trabajo
Build your career from home by joining Go2's rapidly growing global remote team.
We are looking for passionate people with strong English and Spanish speaking and writing skills. In your initial interviews, there will be an emphasis on Spanish Bilingual roles depending on skillset, experience, and background.
**We offer our work from home team members**:
- Competitive compensation - salary starts at $8 an hour depending on skillset and experience.
- All hires receive an appraisal according to performance every 6 months.
- Paid time off, holiday, and parental leave
- Real opportunities for career advancement and skills development
- A community of like-minded people
**Requirements**:
- Updated resume with employment dates
**Skills**
- Excellent written and verbal English and Spanish communication skills
- Experience with customer support roles
- E-commerce support experience not required, but definitely a plus
- Scheduling and managing appointments in Google Calendar
- Above-average time management
**Abilities**
- You care about what you are doing
- You feel comfortable asking questions
- You exhibit personal accountability
- You have keen attention to detail
- You are resourceful and are a problem solver
- You are self-motivated and eager to learn
- You are a team player
- You have the ability to multitask and prioritize projects
**PC/Laptop specs**
- CPU: At least i3 or AMD equivalent
- RAM: 8GB
- Main Drive: SSD
- Internet: Stable 5 Mbps download and 5 Mbps upload speeds
- Headset with noise-canceling mic
- Working webcam
**Work Schedule**
This will vary, but the majority of our team members work in EST or PST timezone (Eastern or Pacific Standard Time) and a few AU and UK time zones.
**Salary**: From $8.00 per hour
Pay: From ₡5,359.51 per hour
**Experience**:
- Customer Service Representative: 1 year (required)
**Language**:
- English (required)
- Spanish (required)
We are looking for passionate people with strong English and Spanish speaking and writing skills. In your initial interviews, there will be an emphasis on Spanish Bilingual roles depending on skillset, experience, and background.
**We offer our work from home team members**:
- Competitive compensation - salary starts at $8 an hour depending on skillset and experience.
- All hires receive an appraisal according to performance every 6 months.
- Paid time off, holiday, and parental leave
- Real opportunities for career advancement and skills development
- A community of like-minded people
**Requirements**:
- Updated resume with employment dates
**Skills**
- Excellent written and verbal English and Spanish communication skills
- Experience with customer support roles
- E-commerce support experience not required, but definitely a plus
- Scheduling and managing appointments in Google Calendar
- Above-average time management
**Abilities**
- You care about what you are doing
- You feel comfortable asking questions
- You exhibit personal accountability
- You have keen attention to detail
- You are resourceful and are a problem solver
- You are self-motivated and eager to learn
- You are a team player
- You have the ability to multitask and prioritize projects
**PC/Laptop specs**
- CPU: At least i3 or AMD equivalent
- RAM: 8GB
- Main Drive: SSD
- Internet: Stable 5 Mbps download and 5 Mbps upload speeds
- Headset with noise-canceling mic
- Working webcam
**Work Schedule**
This will vary, but the majority of our team members work in EST or PST timezone (Eastern or Pacific Standard Time) and a few AU and UK time zones.
**Salary**: From $8.00 per hour
Pay: From ₡5,359.51 per hour
**Experience**:
- Customer Service Representative: 1 year (required)
**Language**:
- English (required)
- Spanish (required)
Lo sentimos, este trabajo no está disponible en su región
8
Configuration Manager - Customer Support /Service (Bilingual)
Concentrix
Publicado hace 15 días
Trabajo visto
Descripción Del Trabajo
Job Title:
Configuration Manager - Customer Support /Service (Bilingual)
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are looking for senior profiles with extensive experience in Intune, SCCM and Windows Client (Windows 10 and 11). It's crucial that they have experience handling large Configuration Manager environments, such as hierarchies with CAS and multi-domain environments. Candidates who have experience migrating from on-prem SCCM hierarchies to MS Intune and managing Mobile Devices with MS Intune (MAM and MDM). Excellent English communication skills are needed.
**Requirements:**
+ The candidates should have 5-10 years of experience and be purely oriented towards Modern Management.
+ Design, Deploying, troubleshooting and Implementing MECM (Microsoft Endpoint Configuration Manager) "SCCM" (2012, Current Branch),
+ Knowledge in Windows 10, Windows 11, Windows as a Service, Troubleshooting Windows 10/11
+ Design, Implementing and Managing Intune (Mobile Devices Management, M365 APPS Deployment.)
+ Need to be an Expert regarding Modern Workplace, valuable experience with MBAM / Bitlocker, valuable experience analyzing SCCM Hierarchies, valuable experience with Windows Server and Infrastructure related technologies (AD, VPN, Security).
+ Intune Management, Intune Workshops Delivery, Windows LAPS, Bitlocker Management With Intune and MBAM integrated with ConfigMgr.
+ Good understanding in English oral and written communication
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
Location:
CRI Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Configuration Manager - Customer Support /Service (Bilingual)
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are looking for senior profiles with extensive experience in Intune, SCCM and Windows Client (Windows 10 and 11). It's crucial that they have experience handling large Configuration Manager environments, such as hierarchies with CAS and multi-domain environments. Candidates who have experience migrating from on-prem SCCM hierarchies to MS Intune and managing Mobile Devices with MS Intune (MAM and MDM). Excellent English communication skills are needed.
**Requirements:**
+ The candidates should have 5-10 years of experience and be purely oriented towards Modern Management.
+ Design, Deploying, troubleshooting and Implementing MECM (Microsoft Endpoint Configuration Manager) "SCCM" (2012, Current Branch),
+ Knowledge in Windows 10, Windows 11, Windows as a Service, Troubleshooting Windows 10/11
+ Design, Implementing and Managing Intune (Mobile Devices Management, M365 APPS Deployment.)
+ Need to be an Expert regarding Modern Workplace, valuable experience with MBAM / Bitlocker, valuable experience analyzing SCCM Hierarchies, valuable experience with Windows Server and Infrastructure related technologies (AD, VPN, Security).
+ Intune Management, Intune Workshops Delivery, Windows LAPS, Bitlocker Management With Intune and MBAM integrated with ConfigMgr.
+ Good understanding in English oral and written communication
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
Location:
CRI Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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