57 Ofertas de Service Representative en Costa Rica
Customer Service Representative
ThermoFisher Scientific
Ayer
Trabajo visto
Descripción Del Trabajo
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Are you seeking an outstanding chance to create a significant impact while collaborating with a world-class team? Thermo Fisher Scientific Inc. is in search of an ambitious Sr Customer Service Representative to join our Shared Service Center in Heredia, Costa Rica. This role plays a crucial part in guaranteeing our customers receive seamless support throughout their lifecycle, encompassing invoicing, administration, order management, quotations, and master data.**
**Key Responsibilities:**
**Deliver outstanding customer service experience to our external customers and internal collaborators, following company policies and guidelines closely.**
**Manage complex customer requirements, including blocking issues, and work with partner functions to ensure timely handling of enquiries.**
**Gain expertise in Customer Relationship Management systems and effectively implement standard methodologies.**
**Deliver on daily/weekly/monthly key performance indicator metrics and engage in efficiency initiatives.**
**Play a key role in assignments/projects as required by business expectations.**
**Consistently meet process expectations, showcasing attention to operational details and using computer systems for high data accuracy.**
**Develop and review training materials and contribute to new joiner trainings.**
**Assess individual customer requirements and direct activities to appropriate departments when necessary.**
**Participate in cross training and cross support activities to meet seasonal business requirements.**
**Skills:**
**Demonstrate high integrity and compliance.**
**Display attention to detail and accuracy.**
**Good problem-solving skills and ability to multitask under tight deadlines.**
**Must possess self-motivation, enthusiasm, a positive attitude, and be a great teammate.**
**Strong written and verbal communication skills.**
**Good organizational skills and the ability to prioritize workload effectively.**
**Must demonstrate judgment, diplomacy in dealing with internal and external customers.**
**Ability to work on own initiative and solve system issues.**
**Ability to handle uncertainty and take proactive action with a solution-focused approach.**
**Proficient Microsoft Office user.**
**Experience:**
**A minimum of 2-3 years' customer service experience in an SSC/multinational/office environment.**
**Experience with ERP systems preferred but not essential.**
**Education:**
**Requires a high school diploma. A Bachelor's Degree is preferred but not essential; relevant experience and knowledge will also be considered.**
**Working Conditions:**
**This position requires repetitive typing and regular use of a computer plus multiple displays.**
**Most physical demands are typical of an office environment.**
**We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.**
**Key responsibilities stated here are the minimum required but are not limited to these, always within the Customer Care area of expertise. Join us and be part of a team that shares a common set of values, working together to make the world healthier, cleaner, and safer!**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Are you seeking an outstanding chance to create a significant impact while collaborating with a world-class team? Thermo Fisher Scientific Inc. is in search of an ambitious Sr Customer Service Representative to join our Shared Service Center in Heredia, Costa Rica. This role plays a crucial part in guaranteeing our customers receive seamless support throughout their lifecycle, encompassing invoicing, administration, order management, quotations, and master data.**
**Key Responsibilities:**
**Deliver outstanding customer service experience to our external customers and internal collaborators, following company policies and guidelines closely.**
**Manage complex customer requirements, including blocking issues, and work with partner functions to ensure timely handling of enquiries.**
**Gain expertise in Customer Relationship Management systems and effectively implement standard methodologies.**
**Deliver on daily/weekly/monthly key performance indicator metrics and engage in efficiency initiatives.**
**Play a key role in assignments/projects as required by business expectations.**
**Consistently meet process expectations, showcasing attention to operational details and using computer systems for high data accuracy.**
**Develop and review training materials and contribute to new joiner trainings.**
**Assess individual customer requirements and direct activities to appropriate departments when necessary.**
**Participate in cross training and cross support activities to meet seasonal business requirements.**
**Skills:**
**Demonstrate high integrity and compliance.**
**Display attention to detail and accuracy.**
**Good problem-solving skills and ability to multitask under tight deadlines.**
**Must possess self-motivation, enthusiasm, a positive attitude, and be a great teammate.**
**Strong written and verbal communication skills.**
**Good organizational skills and the ability to prioritize workload effectively.**
**Must demonstrate judgment, diplomacy in dealing with internal and external customers.**
**Ability to work on own initiative and solve system issues.**
**Ability to handle uncertainty and take proactive action with a solution-focused approach.**
**Proficient Microsoft Office user.**
**Experience:**
**A minimum of 2-3 years' customer service experience in an SSC/multinational/office environment.**
**Experience with ERP systems preferred but not essential.**
**Education:**
**Requires a high school diploma. A Bachelor's Degree is preferred but not essential; relevant experience and knowledge will also be considered.**
**Working Conditions:**
**This position requires repetitive typing and regular use of a computer plus multiple displays.**
**Most physical demands are typical of an office environment.**
**We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.**
**Key responsibilities stated here are the minimum required but are not limited to these, always within the Customer Care area of expertise. Join us and be part of a team that shares a common set of values, working together to make the world healthier, cleaner, and safer!**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Lo sentimos, este trabajo no está disponible en su región
0
Customer Service Representative
Heredia, Heredia
Cognizant
Publicado hace 3 días
Trabajo visto
Descripción Del Trabajo
**Job summary**
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing and analyzing data to support our business objectives. Your proficiency in English will be essential in communicating effectively with team members and stakeholders.
**Responsibilities**
+ Manage and analyze large datasets to ensure accuracy and integrity of information.
+ Utilize MS Office tools to create comprehensive reports and presentations that support decision-making processes.
+ Collaborate with cross-functional teams to gather data requirements and deliver actionable insights.
+ Implement data validation techniques to maintain high standards of data quality.
+ Monitor data trends and provide recommendations for process improvements.
+ Support the development of data-driven strategies to enhance business performance.
+ Communicate findings and insights effectively to stakeholders in English.
+ Ensure compliance with data protection regulations and company policies.
+ Assist in the automation of data processes to increase efficiency.
+ Troubleshoot data-related issues and provide timely solutions.
+ Participate in training sessions to stay updated with the latest data management practices.
+ Contribute to the continuous improvement of data management systems.
+ Foster a collaborative environment to achieve team goals.
**Qualifications**
+ Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
+ Possess strong analytical skills to interpret complex data sets.
+ Exhibit excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to data accuracy.
+ Have a proactive approach to problem-solving and process improvement.
+ Display the ability to work independently and as part of a team.
+ Bring a minimum of 2 years of experience in a similar role with a maximum of 6 years of experience.
**Certifications Required**
Microsoft Office Specialist Certification in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing and analyzing data to support our business objectives. Your proficiency in English will be essential in communicating effectively with team members and stakeholders.
**Responsibilities**
+ Manage and analyze large datasets to ensure accuracy and integrity of information.
+ Utilize MS Office tools to create comprehensive reports and presentations that support decision-making processes.
+ Collaborate with cross-functional teams to gather data requirements and deliver actionable insights.
+ Implement data validation techniques to maintain high standards of data quality.
+ Monitor data trends and provide recommendations for process improvements.
+ Support the development of data-driven strategies to enhance business performance.
+ Communicate findings and insights effectively to stakeholders in English.
+ Ensure compliance with data protection regulations and company policies.
+ Assist in the automation of data processes to increase efficiency.
+ Troubleshoot data-related issues and provide timely solutions.
+ Participate in training sessions to stay updated with the latest data management practices.
+ Contribute to the continuous improvement of data management systems.
+ Foster a collaborative environment to achieve team goals.
**Qualifications**
+ Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
+ Possess strong analytical skills to interpret complex data sets.
+ Exhibit excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to data accuracy.
+ Have a proactive approach to problem-solving and process improvement.
+ Display the ability to work independently and as part of a team.
+ Bring a minimum of 2 years of experience in a similar role with a maximum of 6 years of experience.
**Certifications Required**
Microsoft Office Specialist Certification in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
1
Customer Service Representative
Heredia, Heredia
Cognizant
Publicado hace 3 días
Trabajo visto
Descripción Del Trabajo
**Job summary**
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing data-driven projects ensuring accuracy and timely delivery. Your proficiency in English will be essential for effective communication and collaboration within our diverse team.
**Responsibilities**
+ Manage and process data using MS Office tools to ensure accuracy and efficiency in daily operations.
+ Collaborate with team members to identify and implement process improvements that enhance data management.
+ Analyze data trends and provide insights to support decision-making and strategic planning.
+ Ensure compliance with company policies and data protection regulations in all data handling activities.
+ Coordinate with cross-functional teams to facilitate seamless data integration and reporting.
+ Develop and maintain comprehensive documentation of data processes and procedures.
+ Provide training and support to team members on data management best practices and MS Office applications.
+ Monitor data quality and implement corrective actions to address discrepancies and errors.
+ Assist in the development of data-driven strategies to optimize business performance and customer satisfaction.
+ Communicate effectively with stakeholders to ensure alignment on data-related initiatives and objectives.
+ Utilize strong English language skills to prepare reports and presentations for internal and external audiences.
+ Support the implementation of new technologies and tools to enhance data processing capabilities.
+ Contribute to a positive team environment by sharing knowledge and fostering collaboration. Qualifications
+ Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint.
+ Exhibit strong analytical skills with the ability to interpret complex data sets.
+ Possess excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to maintaining high data quality standards.
+ Display the ability to work independently and manage multiple tasks effectively.
+ Have a proactive approach to problem-solving and process improvement.
+ Bring a minimum of 2 years of experience in a similar BPO or data management role.
**Certifications Required**
Microsoft Office Specialist Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Join our dynamic team as a BPO SPE Data specialist where you will leverage your expertise in MS Office to streamline data processes and enhance operational efficiency. With a focus on day shifts and a work-from-office model you will play a crucial role in managing data-driven projects ensuring accuracy and timely delivery. Your proficiency in English will be essential for effective communication and collaboration within our diverse team.
**Responsibilities**
+ Manage and process data using MS Office tools to ensure accuracy and efficiency in daily operations.
+ Collaborate with team members to identify and implement process improvements that enhance data management.
+ Analyze data trends and provide insights to support decision-making and strategic planning.
+ Ensure compliance with company policies and data protection regulations in all data handling activities.
+ Coordinate with cross-functional teams to facilitate seamless data integration and reporting.
+ Develop and maintain comprehensive documentation of data processes and procedures.
+ Provide training and support to team members on data management best practices and MS Office applications.
+ Monitor data quality and implement corrective actions to address discrepancies and errors.
+ Assist in the development of data-driven strategies to optimize business performance and customer satisfaction.
+ Communicate effectively with stakeholders to ensure alignment on data-related initiatives and objectives.
+ Utilize strong English language skills to prepare reports and presentations for internal and external audiences.
+ Support the implementation of new technologies and tools to enhance data processing capabilities.
+ Contribute to a positive team environment by sharing knowledge and fostering collaboration. Qualifications
+ Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint.
+ Exhibit strong analytical skills with the ability to interpret complex data sets.
+ Possess excellent communication skills in English both written and spoken.
+ Show attention to detail and a commitment to maintaining high data quality standards.
+ Display the ability to work independently and manage multiple tasks effectively.
+ Have a proactive approach to problem-solving and process improvement.
+ Bring a minimum of 2 years of experience in a similar BPO or data management role.
**Certifications Required**
Microsoft Office Specialist Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
2
Customer Service Representative
Heredia, Heredia
Cognizant
Publicado hace 3 días
Trabajo visto
Descripción Del Trabajo
**Job Summary**
Join our team as a Customer Service Professional where you will leverage your expertise in Customer Voice and MS Excel to enhance user experience. With a focus on the manufacturing operations domain you will work from home during day shifts ensuring seamless communication and support for our clients. Your contributions will drive operational efficiency and customer satisfaction.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Utilize Customer Voice skills to gather and analyze customer feedback for continuous improvement.
+ Maintain accurate records and data analysis using MS Excel to support decision-making processes.
+ Collaborate with cross-functional teams to enhance user experience and streamline operations.
+ Develop and implement strategies to improve customer satisfaction and loyalty.
+ Monitor customer interactions to ensure compliance with company standards and policies.
+ Assist in the development of training materials and resources for customer service representatives.
+ Conduct regular reviews of customer service processes to identify areas for improvement.
+ Support the manufacturing operations team by providing insights from customer feedback.
+ Ensure timely and effective communication with customers through various channels.
+ Participate in team meetings to discuss progress and share best practices.
+ Stay updated with industry trends and best practices in customer service and user experience.
+ Contribute to the companys mission by enhancing customer relationships and driving business growth.
**Qualifications**
+ Demonstrate proficiency in Customer Voice and MS Excel for data management and analysis.
+ Possess strong communication and problem-solving skills to address customer needs.
+ Exhibit a keen understanding of user experience principles to improve service delivery.
+ Have experience or familiarity with manufacturing operations and logistics.
+ Show adaptability to work independently in a remote work environment.
+ Display a proactive approach to identifying and resolving customer service challenges.
+ Be detail-oriented with the ability to manage multiple tasks efficiently.
**Certifications Required**
Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Join our team as a Customer Service Professional where you will leverage your expertise in Customer Voice and MS Excel to enhance user experience. With a focus on the manufacturing operations domain you will work from home during day shifts ensuring seamless communication and support for our clients. Your contributions will drive operational efficiency and customer satisfaction.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Utilize Customer Voice skills to gather and analyze customer feedback for continuous improvement.
+ Maintain accurate records and data analysis using MS Excel to support decision-making processes.
+ Collaborate with cross-functional teams to enhance user experience and streamline operations.
+ Develop and implement strategies to improve customer satisfaction and loyalty.
+ Monitor customer interactions to ensure compliance with company standards and policies.
+ Assist in the development of training materials and resources for customer service representatives.
+ Conduct regular reviews of customer service processes to identify areas for improvement.
+ Support the manufacturing operations team by providing insights from customer feedback.
+ Ensure timely and effective communication with customers through various channels.
+ Participate in team meetings to discuss progress and share best practices.
+ Stay updated with industry trends and best practices in customer service and user experience.
+ Contribute to the companys mission by enhancing customer relationships and driving business growth.
**Qualifications**
+ Demonstrate proficiency in Customer Voice and MS Excel for data management and analysis.
+ Possess strong communication and problem-solving skills to address customer needs.
+ Exhibit a keen understanding of user experience principles to improve service delivery.
+ Have experience or familiarity with manufacturing operations and logistics.
+ Show adaptability to work independently in a remote work environment.
+ Display a proactive approach to identifying and resolving customer service challenges.
+ Be detail-oriented with the ability to manage multiple tasks efficiently.
**Certifications Required**
Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
3
Customer Service Representative
Heredia, Heredia
Cognizant
Publicado hace 5 días
Trabajo visto
Descripción Del Trabajo
**Job Summary**
Join our dynamic team as a Customer Service Professional where you will leverage your expertise in English communication and MS Excel to enhance customer satisfaction. With a focus on procurement and user experience you will play a crucial role in ensuring seamless service delivery. This work-from-home position offers a day shift schedule allowing you to balance work and personal commitments effectively.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction.
+ Utilize MS Excel to analyze data and generate reports that support decision-making processes.
+ Communicate effectively in English to engage with customers and stakeholders ensuring clear and concise information exchange.
+ Collaborate with procurement teams to streamline processes and enhance operational efficiency.
+ Apply user experience principles to improve service delivery and customer interactions.
+ Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality.
+ Assist in the development and implementation of customer service policies and procedures to enhance service quality.
+ Monitor customer feedback and identify areas for improvement to drive continuous service enhancement.
+ Support cross-functional teams by providing insights and recommendations based on customer interactions.
+ Participate in training sessions to stay updated on industry trends and best practices in customer service.
+ Contribute to team meetings and discussions sharing insights and suggestions for process improvements.
+ Ensure compliance with company policies and regulations maintaining a high standard of professionalism.
+ Strive to exceed customer expectations by delivering personalized and efficient service. Qualifications
+ Demonstrate proficiency in English communication both verbal and written to effectively engage with customers.
+ Exhibit strong MS Excel skills including data analysis and report generation to support business operations.
+ Possess a basic understanding of procurement processes and their impact on customer service.
+ Show familiarity with user experience principles and their application in service delivery.
+ Display excellent problem-solving skills and the ability to work independently in a remote setting.
+ Have a keen attention to detail and a commitment to maintaining data accuracy and confidentiality.
+ Demonstrate adaptability and a willingness to learn new skills and technologies as needed.
**Certifications Required**
Certification in Customer Service Excellence or equivalent is preferred.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Join our dynamic team as a Customer Service Professional where you will leverage your expertise in English communication and MS Excel to enhance customer satisfaction. With a focus on procurement and user experience you will play a crucial role in ensuring seamless service delivery. This work-from-home position offers a day shift schedule allowing you to balance work and personal commitments effectively.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction.
+ Utilize MS Excel to analyze data and generate reports that support decision-making processes.
+ Communicate effectively in English to engage with customers and stakeholders ensuring clear and concise information exchange.
+ Collaborate with procurement teams to streamline processes and enhance operational efficiency.
+ Apply user experience principles to improve service delivery and customer interactions.
+ Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality.
+ Assist in the development and implementation of customer service policies and procedures to enhance service quality.
+ Monitor customer feedback and identify areas for improvement to drive continuous service enhancement.
+ Support cross-functional teams by providing insights and recommendations based on customer interactions.
+ Participate in training sessions to stay updated on industry trends and best practices in customer service.
+ Contribute to team meetings and discussions sharing insights and suggestions for process improvements.
+ Ensure compliance with company policies and regulations maintaining a high standard of professionalism.
+ Strive to exceed customer expectations by delivering personalized and efficient service. Qualifications
+ Demonstrate proficiency in English communication both verbal and written to effectively engage with customers.
+ Exhibit strong MS Excel skills including data analysis and report generation to support business operations.
+ Possess a basic understanding of procurement processes and their impact on customer service.
+ Show familiarity with user experience principles and their application in service delivery.
+ Display excellent problem-solving skills and the ability to work independently in a remote setting.
+ Have a keen attention to detail and a commitment to maintaining data accuracy and confidentiality.
+ Demonstrate adaptability and a willingness to learn new skills and technologies as needed.
**Certifications Required**
Certification in Customer Service Excellence or equivalent is preferred.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
4
Customer Service Representative
San Francisco
Cognizant
Publicado hace 9 días
Trabajo visto
Descripción Del Trabajo
**Job Summary**
We are seeking a dedicated Customer Service Specialist with 3 to 5 years of experience to join our team. The ideal candidate will possess strong technical skills in customer service and domain expertise in the provider sector. This role offers the flexibility of working from home during day shifts with no travel required. The candidate will play a crucial role in enhancing customer satisfaction and contributing to the companys success.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Collaborate with team members to ensure seamless service delivery and customer satisfaction.
+ Utilize technical skills to troubleshoot and resolve customer service challenges.
+ Maintain accurate records of customer interactions and transactions.
+ Analyze customer feedback to identify areas for improvement and implement solutions.
+ Develop and implement strategies to enhance customer experience and loyalty.
+ Communicate effectively with customers to understand their needs and provide appropriate solutions.
+ Ensure compliance with company policies and industry regulations in all customer interactions.
+ Monitor and report on service performance metrics to drive continuous improvement.
+ Assist in the development of training materials and resources for customer service staff.
+ Participate in team meetings and contribute to the development of best practices.
+ Stay updated on industry trends and advancements to provide informed customer support.
+ Support the companys mission by delivering high-quality service that positively impacts society.
**Qualifications**
+ Possess a minimum of 3 years of experience in customer service within the provider domain.
+ Demonstrate strong problem-solving skills and the ability to work independently.
+ Exhibit excellent communication and interpersonal skills.
+ Show proficiency in using customer service software and tools.
+ Have a proven track record of achieving customer satisfaction and service excellence.
+ Display adaptability to work in a remote environment and manage time effectively.
+ Hold a bachelors degree in a related field or equivalent experience.
**Certifications Required**
Certified Customer Service Professional (CCSP)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We are seeking a dedicated Customer Service Specialist with 3 to 5 years of experience to join our team. The ideal candidate will possess strong technical skills in customer service and domain expertise in the provider sector. This role offers the flexibility of working from home during day shifts with no travel required. The candidate will play a crucial role in enhancing customer satisfaction and contributing to the companys success.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Collaborate with team members to ensure seamless service delivery and customer satisfaction.
+ Utilize technical skills to troubleshoot and resolve customer service challenges.
+ Maintain accurate records of customer interactions and transactions.
+ Analyze customer feedback to identify areas for improvement and implement solutions.
+ Develop and implement strategies to enhance customer experience and loyalty.
+ Communicate effectively with customers to understand their needs and provide appropriate solutions.
+ Ensure compliance with company policies and industry regulations in all customer interactions.
+ Monitor and report on service performance metrics to drive continuous improvement.
+ Assist in the development of training materials and resources for customer service staff.
+ Participate in team meetings and contribute to the development of best practices.
+ Stay updated on industry trends and advancements to provide informed customer support.
+ Support the companys mission by delivering high-quality service that positively impacts society.
**Qualifications**
+ Possess a minimum of 3 years of experience in customer service within the provider domain.
+ Demonstrate strong problem-solving skills and the ability to work independently.
+ Exhibit excellent communication and interpersonal skills.
+ Show proficiency in using customer service software and tools.
+ Have a proven track record of achieving customer satisfaction and service excellence.
+ Display adaptability to work in a remote environment and manage time effectively.
+ Hold a bachelors degree in a related field or equivalent experience.
**Certifications Required**
Certified Customer Service Professional (CCSP)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
5
Customer Service Representative
Heredia, Heredia
Cognizant
Publicado hace 9 días
Trabajo visto
Descripción Del Trabajo
**Job Summary**
We are seeking a dedicated Customer Service Specialist with 3 to 5 years of experience to join our team. The ideal candidate will have a strong background in customer service and provider domain expertise. This work-from-home position requires excellent communication skills and a commitment to delivering exceptional service during day shifts. No travel is required.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Collaborate with team members to ensure customer satisfaction and service excellence.
+ Utilize provider domain knowledge to offer accurate and relevant information to customers.
+ Maintain detailed records of customer interactions and transactions.
+ Analyze customer feedback to identify areas for improvement and implement solutions.
+ Assist in developing customer service policies and procedures to enhance service quality.
+ Ensure compliance with company policies and industry regulations.
+ Handle customer complaints with professionalism and empathy to achieve resolution.
+ Participate in training sessions to stay updated on product and service offerings.
+ Support the team in achieving performance targets and service level agreements.
+ Communicate effectively with customers through various channels including phone and email.
+ Contribute to a positive team environment by sharing insights and best practices.
+ Utilize technical skills to troubleshoot and resolve customer issues efficiently.
**Qualifications**
+ Possess a strong understanding of customer service principles and practices.
+ Demonstrate expertise in the provider domain to deliver accurate information.
+ Exhibit excellent communication and interpersonal skills.
+ Show proficiency in using customer service software and tools.
+ Display problem-solving abilities to address customer concerns effectively.
+ Have experience working in a remote environment and managing time efficiently.
+ Maintain a customer-centric approach to service delivery.
**Certifications Required**
Certified Customer Service Professional (CCSP) or equivalent certification.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We are seeking a dedicated Customer Service Specialist with 3 to 5 years of experience to join our team. The ideal candidate will have a strong background in customer service and provider domain expertise. This work-from-home position requires excellent communication skills and a commitment to delivering exceptional service during day shifts. No travel is required.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Collaborate with team members to ensure customer satisfaction and service excellence.
+ Utilize provider domain knowledge to offer accurate and relevant information to customers.
+ Maintain detailed records of customer interactions and transactions.
+ Analyze customer feedback to identify areas for improvement and implement solutions.
+ Assist in developing customer service policies and procedures to enhance service quality.
+ Ensure compliance with company policies and industry regulations.
+ Handle customer complaints with professionalism and empathy to achieve resolution.
+ Participate in training sessions to stay updated on product and service offerings.
+ Support the team in achieving performance targets and service level agreements.
+ Communicate effectively with customers through various channels including phone and email.
+ Contribute to a positive team environment by sharing insights and best practices.
+ Utilize technical skills to troubleshoot and resolve customer issues efficiently.
**Qualifications**
+ Possess a strong understanding of customer service principles and practices.
+ Demonstrate expertise in the provider domain to deliver accurate information.
+ Exhibit excellent communication and interpersonal skills.
+ Show proficiency in using customer service software and tools.
+ Display problem-solving abilities to address customer concerns effectively.
+ Have experience working in a remote environment and managing time efficiently.
+ Maintain a customer-centric approach to service delivery.
**Certifications Required**
Certified Customer Service Professional (CCSP) or equivalent certification.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Lo sentimos, este trabajo no está disponible en su región
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6
Customer Service Representative
Heredia, Heredia
Digital Risk, LLC.
Hoy
Trabajo visto
Descripción Del Trabajo
Company Description
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
**Job Description**:
Help customers with complaints and questions, give customers information about products and services. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
**Qualifications**:
**Requirements**:
- English proficiency (B2 or above).
- Basic understanding of MS Office Packages.Good to have:
- Customer Service Experience.
- Financial Background.
- Previous experience working for Goals and Objectives.
- Sales experience.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
**Job Description**:
Help customers with complaints and questions, give customers information about products and services. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
**Qualifications**:
**Requirements**:
- English proficiency (B2 or above).
- Basic understanding of MS Office Packages.Good to have:
- Customer Service Experience.
- Financial Background.
- Previous experience working for Goals and Objectives.
- Sales experience.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Lo sentimos, este trabajo no está disponible en su región
7
Customer Service Representative
Heredia, Heredia
Digital Risk, LLC.
Hoy
Trabajo visto
Descripción Del Trabajo
Company Description
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
**Job Description**:
Help customers with complaints and questions, give customers information about products and services. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
**Qualifications**:
**Requirements**:
- English proficiency (B2 or above).
- Basic understanding of MS Office Packages.Good to have:
- Customer Service Experience.
- Financial Background.
- Previous experience working for Goals and Objectives.
- Sales experience.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
**Job Description**:
Help customers with complaints and questions, give customers information about products and services. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
**Qualifications**:
**Requirements**:
- English proficiency (B2 or above).
- Basic understanding of MS Office Packages.Good to have:
- Customer Service Experience.
- Financial Background.
- Previous experience working for Goals and Objectives.
- Sales experience.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Lo sentimos, este trabajo no está disponible en su región
8
Customer Service Representative
San Jose, Heredia
World Fuel Services
Hoy
Trabajo visto
Descripción Del Trabajo
At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.In a few sentences, summarize the purpose of the position. What is its basic function? What is its primary responsibility at World Fuel Services?
This position will perform and end-to-end billing process root cause analysis on claims submitted (mainly by Collections Team) to identify and implement either an immediate or long-term solution on existing and potential issues that impact invoicing accuracy. This person will process both credits and rebills to amend incorrect invoices generated when disputes are deemed valid. Otherwise, will provide feedback and supporting documentation to corresponding Collector / Sales justifying reason why no correction can be produced.
Outcome of this position will serve as an instrument for Management’s decision making to enhance current processes and/or fix any system issue
KEY RESPONSIBILITIES
- Work dispute cases daily and respond within SLAs
- Respond to requests and maintain open communication between team and other departments
- Contact either internal or external parties (Sales, Billing, Supplier, FBO, etc) when required to enable dispute resolution.
- Maintain up to date disputes follow up comments in designated software (i.e. Macro)
- Proactively monitor dispute patterns and notify Management of any alert
- Prepare, review and organize paperwork for disputes resolved.
This position will perform and end-to-end billing process root cause analysis on claims submitted (mainly by Collections Team) to identify and implement either an immediate or long-term solution on existing and potential issues that impact invoicing accuracy. This person will process both credits and rebills to amend incorrect invoices generated when disputes are deemed valid. Otherwise, will provide feedback and supporting documentation to corresponding Collector / Sales justifying reason why no correction can be produced.
Outcome of this position will serve as an instrument for Management’s decision making to enhance current processes and/or fix any system issue
KEY RESPONSIBILITIES
- Work dispute cases daily and respond within SLAs
- Respond to requests and maintain open communication between team and other departments
- Contact either internal or external parties (Sales, Billing, Supplier, FBO, etc) when required to enable dispute resolution.
- Maintain up to date disputes follow up comments in designated software (i.e. Macro)
- Proactively monitor dispute patterns and notify Management of any alert
- Prepare, review and organize paperwork for disputes resolved.
Lo sentimos, este trabajo no está disponible en su región
9