27 Ofertas de Systems Technical Support en Costa Rica

**12971BR**
**Title:**
Technician I, IT Support (Shift A)
**Job Description:**
Responsible for supporting associates with setting up new workstations and peripherals, processing new hires, role transfers, or separation requests and following procedures then documenting tasks appropriately. Provide quality and timely technical support for all onsite and remote end-users focusing on excellent customer service. Maintain proper hardware and software inventory y levels as well as participate in IT related projects. Job duties:
+ Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
+ Image workstations with default operating system using Microsoft Endpoint Configuration Manager to prepare for deployment to associates.
+ Coordinate and communicate with associates to replace workstation equipment to ensure an accurate transfer of all data and software applications.
+ Initiate and schedule with vendors to replace or fix hardware issues.
+ Troubleshoot and support all users globally using remote tools such as TeamViewer, Teams, etc.
+ Maintain and process associate status changes of user accounts and computers within Active Directory and within other software.
+ Wipe data from workstations using enterprise software and process for disposal of equipment.
+ Setup, configure and verify new Windows desktops/laptops or mobile devices.
+ Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
+ Install, configure, and support all enterprise application such as Microsoft 365 (e.g., Outlook, Word, Excel, SharePoint, OneDrive, Teams, etc.) and Adobe Creative Suite.
+ Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment.
+ Participate in departmental meetings and assigned projects or tasks by IT management.
+ Help maintain IT hardware inventory including workstations, monitors, docking stations, accessories, printers, etc.
+ Learn and assist users with utilizing AI tools such as Microsoft Copilot to enhance productivity and streamline workflows.
+ Gain proficiency in the Power Platform, including Power Apps, Power Automate, and Power BI to support and develop custom solutions for business needs.
+ Comply with applicable Laws and Regulations, adhere to Quality Management System processes and requirements as well as demonstrate Ethics and Integrity in all matters and at all levels throughout the organization.
+ Perform additional duties as assigned.
**Auto req ID:**
12971BR
**Location:**
Alajuela, Costa Rica
**Department Name:**
3205-Costa Rica Indirect
**Qualifications:**
1. Bachelor's or associate degree in the IT field in-progress or completed
2. Minimum one (1) year of experience in working within an IT help desk, support, or customer service role in an enterprise level organization
3. Basic understanding of IT technology such as computer hardware, Microsoft products (e.g., Outlook, Word, Excel, SharePoint, OneDrive, Teams, Windows Operating systems, etc.), and networking (e.g., DHCP, DNS, TCP/IP, VPN, etc.)
4. Strong customer service and interpersonal skills
5. Effective written and verbal communication skills
**Desired Qualifications**
1. Strong problem-solving, organizational, analytical, and critical thinking skills.
2. Strong interpersonal and relationship building skills.
3. Ability to work both independently and as a team member with minimal direction.
4. Ability to plan, organize, and manage time effectively.
5. Minimum two (2) years of experience in business intelligence, analytics, or relevant field.
6. Minimum two (2) years of experience in the medical device industry.
**External-Facing Title:**
Technician, IT Support
**Posting Country:**
Outside US
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

5+ years of developing a team of technical professionals across multiple locations experience
- 2+ years of leading technology teams as a information technology operations manager experience
- Bachelor's degree, or 4+ years of professional or military experience
- Knowledge of Linux or Unix systems administration

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.
The IT Services organization that supports this growth through the implementation of technology solutions including: desktop productivity tools, systems and network infrastructure, and HR/financial systems, and company-wide technology programs such as website availability and latency.

Amazon is searching for a proven and established leader to manage an IT Support team. This leader will be responsible for IT service delivery for corporate, R&D, and development center expansions and operations. This leader will be responsible to drive standardization and communication in the region and tie into IT Services initiatives, owning the needs of the internal customers.

Key job responsibilities
- Directly manage a team, building an organization that can support and sustain regional growth and customer need.
- Working closely with engineering and other operations teams to incorporate customer feedback and address key support and usability concerns for customers throughout the region.
- Maintaining very high customer satisfaction and a consistently great work experience for all Amazonians, regardless of location.
- Effectively defining/analyzing metrics to drive team behavior in pursuit of goals.
- Working effectively in a cross-functional environment with legal, technical, senior management teams and site leadership.
- Traveling occasionally to meet with remote staff and customers.
- Developing and holding to Operational Excellence metrics, diving deep into the details and data to understand how our customers interact with our services and infrastructure

A day in the life
Internal job description

Heredia, H, CRI
- Knowledge of hardware architectures
- Experience with system management tools and client/server environments

This is a position on the Talent and Learning Shared Services team. The Learning Systems Implementation Support Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; implementation of new tools being brought into in the learning eco-system, upgrade and sprint cycle testing support, assistance with production support issues, and cross border data clearance assistance. Additionally, the Support Analyst serves as the liaison between operations staff, stakeholder services, and project/product managers. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Perform systems testing and tracking of issues/defects for new and existing learning tools
- Provide production support to existing learning tools
- Perform statistical and operational studies using analytical skills and knowledge of data analysis tools and methodologies
- Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
- Resolve varied and complex issues using professional judgment, discretion, and business expertise
- Provide informal guidance and training to new and lower level team members, as needed
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 2-5 years of relevant experience
- Experience with Learning systems, preferred
- Systems testing knowledge is necessary
- Proficient in Microsoft Office
- High level knowledge of related to industry standards and practices
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Consistently demonstrates clear and concise written and verbal communication skills
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills

**Education**:

- Bachelor’s degree/University degree or equivalent experience

hrsupportCR

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** **  **
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
**Qualifications and technical skills that will lead to success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 0-2+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read basic Java/JavaScript code
+ Personal commitment to quality and customer service
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
+ Business level fluentcy in english.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ Experience Supporting Enterprise Environments - Prior experience providing technical support in large-scale, enterprise IT environments with Intune deployments.
+ Strong Troubleshooting Skills - Ability to diagnose and resolve complex Intune-related issues, including policy conflicts, enrollment failures, and compliance issues.
+ Understanding of Zero Trust Security & Conditional Access - Experience with security policies, compliance baselines, and Azure AD Conditional Access for secure device management.
+ Scripting Experience - Familiarity with PowerShell or other scripting languages to automate tasks and troubleshoot issues.
+ Experience with Microsoft Intune - Hands-on experience managing and troubleshooting Intune for device management, compliance policies, and application deployment.
+ Expertise in Modern Device Management (MDM) and Mobile Application Management (MAM) - Deep understanding of managing Windows, iOS, Android, and macOS devices.
+ Microsoft Certifications - Relevant certifications such as MD-102 (Microsoft Endpoint Administrator) or MS-102 (Microsoft 365 Administrator).
+ Knowledge of Microsoft Endpoint Manager (MEM) - Understanding of MEM components, including Configuration Manager (SCCM) integration with Intune.
#CES #CSS #SCIM
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
As a Technical Support Professional, you will gain experience in a customer-facing capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.
The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution will be taught.
Your primary responsibilities include:
· Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
· Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
· Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.
· Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
· Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
· Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.
**Required technical and professional expertise**
· 3+ years of experience in a customer support environment
· Able to diagnose/troubleshoot problems ranging from code defects, configuration issues, or performance
· Possess strong English verbal and written communication skills
**Preferred technical and professional experience**
· Knowledge of or experience using cloud software such as AWS, AZURE, IBM CLOUD
· Knowledge of or experience with containers
· Working knowledge of databases such as DB2, SQL Server, Oracle, Databricks, Snowflake
· Working knowledge of browser communication and extensions(Chrome, Firefox, Safari)
· Ability to analyze system output logs, traces, and dumps
· Knowledge of customer relationship management tools such as CSP and/or Salesforce
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Response and Resolution**
+ Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
+ Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
**Readiness**
+ Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy.
+ Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.
**Product/Process Improvement**
+ Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
+ Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
+ Translates feedback and creates processes and workflows for case resolution.
**Business Integration**
+ Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
**Other:**
+ Embodies our culture and values
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
+ OR 5+ years of technical support, technical consulting experience, or information technology experience.
+ English Language: fluent in reading, writing and speaking.
+ This job required weekend shift and outside office hours on-call rotation coverage.
+ Experience with SQL Server or an equivalent database product
+ Exposure to performance tuning and database design, T-SQL language
+ Proficient in capacity planning, sizing SQL Server environments and high availability configurations
+ Experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in a team environment
**Additional or Preferred Qualifications:**
+ Microsoft Certifications
#CES #CSS #DTP #DataAI
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Job Description:**
**Join our Team! DEXIS** is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica!
**Who is DEXIS and why should you join the team?**
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.
**We Offer**
+ Competitive Pay and Bonuses.
+ Vacation, Sick leave, and Paid Holidays.
+ Employee Referral Program
+ Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave
+ Medical, Dental, and Vision Insurance Benefits
+ Community involvement opportunities & employee appreciation events.
+ State of the art, climate-controlled facility.
+ Gourmet coffee, beverages, snacks, and lunches are available in our café.
+ Employee Lounge with ping-pong table and football table for downtime and employee fun!
**Where are we?**
Ultrapark1, La Aurora, Heredia
**Position Summary**
The primary function of this position is to support independent accounts and perform complex technical duties related to all DEXIS products, by answering customer questions or resolving issues in a support center environment.
The is an in-office position with staggered shifts between core departmental hours of 7:00am - 5:00pm CT, Monday - Friday in order to support US/Canadian customers. This position may be required to work holidays and overtime as dictated by business needs.
**Essential Duties and Responsibilities**
+ Investigate, analyze, and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software.
+ Take ownership of the customer issue to resolution.
+ Document session notes and complaints in appropriate systems.
+ Provide fast responses and always maintain an elevated level of professionalism.
+ Support multiple products.
+ Document session notes and complaints in appropriate systems.
+ Perform other duties or special projects as assigned.
+ Must consistently deliver results and meet KPI's, Metrics and Quality standards.
**Job Requirements:**
This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer.
**MINIMUM REQUIREMENTS**
+ High school diploma or equivalent
+ 1-2 years technical support and/or customer service experience
+ B2 proficiency level in English speaking as defined by the CEFR scale
+ Experience in troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field.
+ Experience in troubleshooting network environments IE. TCP/IP, LAN, DNS, Client/Server configuration, user permissions.
+ Experience supporting Microsoft Windows versions & Microsoft Server
+ Basic Understanding of MS SQL.
**PREFERRED REQUIREMENTS **
+ CompTIA A+ certification, CompTIA Net+ certification, MCSA Windows certification or equivalent
+ Customer service training/courses
+ Knowledge of dental X-ray software and equipment
+ Experience troubleshooting with the MAC Parallel environment
+ Basic knowledge of virtual computing concepts
+ Basic Knowledge of HIPAA
**RELATIONSHIPS:**
**Internal relationships:**
+ Reports to the Technical Support Supervisor
+ Frequently interacts with all functional departments
**External Relationships:**
+ Frequently interacts with customers and partner dealers.
**Operating Company:**
DEXIS
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .

**Job Description:**
Join our Team! DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica!
Who is DEXIS and why should you join the team?
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.
We Also Offer
+ Competitive Pay and Bonuses.
+ Vacation, Sick leave, and Paid Holidays.
+ Employee Referral Program
+ Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave
+ Medical, Dental, and Vision Insurance Benefits
+ Community involvement opportunities & employee appreciation events.
+ State of the art, climate-controlled facility.
Where are we?
UltraPark I, La Aurora, Heredia.
POSITION SUMMARY
The primary function of this position is to support independent accounts and perform complex technical duties related to all DEXIS products, by answering customer questions or resolving issues in a support center environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Investigate, analyze, and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software.
· Take ownership of the customer issue to resolution.
· Document session notes and complaints in appropriate systems.
· Provide fast responses and always maintain an elevated level of professionalism.
· Support multiple products.
· Document session notes and complaints in appropriate systems.
· Perform other duties or special projects as assigned.
· Must consistently deliver results and meet KPI's, Metrics and Quality standards.
**Job Requirements:**
QUALIFICATIONS:
This position is for a contact center environment that will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working standard departmental support hours (8am - 6pm EST Mon-Fri), hybrid model, holidays and overtime, as dictated by business needs.
MINIMUM REQUIREMENTS
· High school diploma or equivalent
· Experience in troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field.
· Experience in troubleshooting network environments IE. TCP/IP, LAN, DNS, Client/Server configuration, user permissions.
· Experience supporting Microsoft Windows versions & Microsoft Server
· Basic Understanding of MS SQL.
PREFERRED REQUIRMENTS
· CompTIA A+ certification, CompTIA Net+ certification, MCSA Windows certification
· Knowledge of dental X-ray software and equipment
· Experience troubleshooting with the MAC Parallel environment
· Basic knowledge of virtual computing concepts
· Basic Knowledge of HIPAA
RELATIONSHIPS:
Internal relationships:
· Reports to the Technical Support Supervisor
· Frequently interacts with all functional departments
External Relationships:
· Frequently interacts with customers and partner dealers
PERSONAL TRAIT PROFILE:
· Strong customer focus
· Self-starter, fast learner and excited about technology
· Self- Sufficient
· Strong problem solver
· Results driven
· Detail oriented
· Patience and flexibility
· Team orientation (knows when to lead and when to follow)
· Lives the "continuous improvement" philosophy and can drive change successfully
· Logical and creative thinker
· Poised and confident
· Work well under extreme pressure
· Ability to influence others - credible
**Operating Company:**
DEXIS
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .