68 Ofertas de Telemarketing en Costa Rica

Descripción de la empresa

ICP es un proveedor líder de maquinaria industrial y de construcción. Trabajamos con las mejores marcas del mercado para ofrecer accesorios de maquinaria y piezas de refracción de alta calidad. También proporcionamos servicios mecánicos expertos para garantizar que su equipo funcione a pleno rendimiento. Nuestro equipo de profesionales se dedica a ofrecer un servicio al cliente excepcional y a garantizar que nuestros clientes tengan acceso a los mejores equipos y servicios del sector.

Descripción del puesto
Como Ejecutivo de Telemarketing en International Construction Parts, serás responsable de generar y cualificar oportunidades de venta, así como proporcionar un excelente servicio y soporte al cliente. Tus tareas diarias incluirán realizar llamadas, gestionar relaciones con los clientes y cerrar ventas. Este es un puesto de tiempo completo y se realizará de manera presencial en nuestras oficinas ubicadas en Heredia.

Requisitos

• Experiencia en generación de leads y ventas para identificar y captar nuevas oportunidades.
• Excelente servicio al cliente y soporte para asegurar la satisfacción y fidelización de los clientes.
• Competencia en comunicación para establecer y mantener relaciones efectivas con los clientes.
• Aptitudes adicionales como la capacidad de trabajar de manera autónoma, habilidades organizativas y una mentalidad orientada a objetivos serán muy valoradas.
• Licencia B1 deseable

Nos encontramos en la búsqueda de un Analista de Telemarketing para el negocio de ADT Security Services Costa Rica.

Tus responsabilidades:

• Calificar leads provenientes de campañas de Marketing y llamadas entrantes a la central telefónica de ventas, una vez teniendo al prospecto en línea, se tiene que dar información general de ADT, y si está interesado, debe realizar el perfilamiento, para validar si cumple con los requisitos para ser atendido por un vendedor.
• Asignar las oportunidades generadas por medio de la calificación de leads mediante una cita a la fuerza de ventas de acuerdo con los criterios establecidos.
• Dar seguimiento a las oportunidades entregadas a la fuerza de ventas, para validar que haya sido atendida en tiempo y agilizar la conversión a ventas.
• Controlar por medio de reportes diarios, semanales y mensuales los leads, las oportunidades y las ventas provenientes de las oportunidades entregadas a la fuerza de ventas.
• Presentar resultados mensuales de la gestión de calificación de leads.
• Dar retroalimentación de forma semanal de la calidad de leads entregados.
• Dar atención a la central telefónica de ventas.
• Dar apoyo en algún otro tipo de gestión requerida por la Gerencia.

Habilidades deseadas para el puesto:

• Contar con buen tono de voz
• Trabajo en equipo
• Proactivo.
• Escucha activa.
• Buena comunicación.
• Dinámico.
• Empatía y responsabilidad.
• Resolución de problemas.
• Flexibilidad para el aprendizaje.

Requisitos:

• Antigüedad mínima de 18 meses en la compañía. - Graduado o estudiante en la carrera de administración o afines con conocimientos de Marketing. (Deseable)

• Manejo de Paquete Office (excluyente)

• Experiencia de 1 año en posiciones similares (excluyente)
• Perfil comercial con habilidades de comunicación, organización, proactividad y trabajo en equipo.
• Disponibilidad para trabajar de manera híbrida de Lunes a Viernes de 8 hs a 17.30 hs.

Join a Team That's Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results

As a Call Center Agent, you will:

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

What You'll Do:

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information.
• Negotiate payment terms/arrangements if applicable.
• Review account status/information thoroughly to understand the customer's inquiry/need.
• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
• Other duties as assigned

What We're Looking For:

Requirement

• Full availability for afternoon and evening shifts, starting from 1:00 PM onwards.

Experience

• Previous experience in Call Center is preferred but not required.

Education

• Successful completion of high school education is preferred but not required.

Skills & Abilities:

• Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR B2, or achieve a score of 85% or higher in an English proficiency test.
• Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
• Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
• Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
• Adaptability: Able to adjust to new systems, processes, and customer needs.
• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
• Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
• Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website –

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives

Join a Team That's Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where
fun meets results

As a Call Center Agent, you will:

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

What

You'll Do:

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information.
• Negotiate payment terms/arrangements if applicable.
• Review account status/information thoroughly to understand the customer's inquiry/need.
• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
• Other duties as assigned

What We're Looking For:

Requirement

• For on-site positions:
  Candidates must reside within a 20-kilometer radius of the office location.

Experience

• Previous experience in Call Center is preferred but not required.

Education

• Successful completion of high school education is preferred but not required.

Skills & Abilities:

• Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing.
  Candidates should have a level of English proficiency equivalent to CEFR B2, or achieve a score of 85% or higher in an English proficiency test.
• Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
• Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
• Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
• Adaptability: Able to adjust to new systems, processes, and customer needs.
• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
• Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
• Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

Twitter & Instagram: bgo careers

Facebook:
Bill Gosling Outsourcing

LinkedIn:
Bill Gosling Outsourcing

Website –

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.
 
If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives

Loan Officer

Service First

is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client's businesses with exceptional customer engagement. 

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

Responsibilities:

• As a Loan Officer, you will be helping to create and process new loans. It involves various steps, starting from the initial application.
• Provide a pre-qualified amount to the customer.
• Once complete, send the application to the underwriter department for final approval.
• To reach the daily, weekly, or monthly KPIs
• Loan officers should be able to explain financial concepts clearly, provide guidance, and address customer concerns in a professional and customer-centric manner.
• Learn and stay up to date with lending regulations in the US.

NOTE: Loan Officer will not be the one to approve the loan application. The approval comes from the pre-underwriting team.

Basic Qualifications

• At least Senior high school graduate.
• Previous sales or telemarketing experience is a big plus. This includes any experience delivering rebuttals or objection-handling statements.
• Schedule flexibility.
• Strong communication skills, both verbal and written, are essential for effectively interacting with customers, colleagues, and other stakeholders.
• To be comfortable taking inbound and making outbound calls.
• Computer proficiency, loan officers must be familiar with and comfortable using loan origination software.

Preferred Qualifications:

Have at least 2 years of experience in Loan processing and lending quote and quote.

·   Have experience on sales and up sales that allow the candidate to reach out daily, weekly and monthly goals.

·   B2+ English level

·   Finance/accounting or banking experience.

Service First
is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

Reto Del Puesto
Apoyar, coordinar y liderar las estrategias comerciales enfocadas a la atracción de prospectos por medio del Call Center

Requisitos
Bachillerato en Educación Media.

Experiencia en ventas de productos intangibles (bancarios, funerarios, telecomunicaciones).

Excel básico.

Manejo de CRM (plus).

Disponibilidad inmediata.

Trabajo 100% presencial.

Jornada laboral 48 horas a la semana.

Lunes a viernes: 8:00 am a 6:00 pm y/o 9:00 am a 7:00 pm, sábados 8:00 am a 12:00pm.

Se trabajan feriados.

Join a Team That's Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where
fun meets results

As a Call Center Agent, you will:

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

What You'll Do:

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information.
• Negotiate payment terms/arrangements if applicable.
• Review account status/information thoroughly to understand the customer's inquiry/need.
• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
• Other duties as assigned

What We're Looking For:

Requirement

• For on-site positions:
  Candidates must reside within a 20-kilometer radius of the office location.

Experience

• Previous experience in Call Center is preferred but not required.

Education

• Successful completion of high school education is preferred but not required.

Skills & Abilities:

• Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing.
  Candidates should have a level of English proficiency equivalent to CEFR B2, or achieve a score of 85% or higher in an English proficiency test.
• Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
• Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
• Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
• Adaptability: Able to adjust to new systems, processes, and customer needs.
• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
• Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
• Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

Twitter & Instagram: bgocareers

Facebook:
Bill Gosling Outsourcing

LinkedIn:
Bill Gosling Outsourcing

Website –

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.
 
If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives