124 Ofertas de Tour Guide en Costa Rica

Customer Service Representative – Entry Level

Location: Heredia, Costa Rica

Job Type: Full-time, on site position.

Job Summary:

We are looking for a Customer Service Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Follow company guidelines and policies to provide excellent service.
• Identify opportunities to improve customer satisfaction and escalate issues when necessary.

Requirements:

• English level: Intermediate to Advanced (spoken and written).
• Previous customer service experience is a plus but not required.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and attention to detail.
• Basic computer skills.

At Sidekick, our mission is simple: help people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products have been featured in Men's Health , Running Magazine , and more. With 94% of users reporting relief from chronic pain, we're on a mission to become the go-to injury relief brand.

We're looking for a proactive, detail-oriented leader to manage customer service inquiries while streamlining operations. This role combines exceptional ticket resolution skills with a focus on identifying inefficiencies and implementing solutions, such as automations and knowledge base updates to optimize workflows. You'll also oversee ERP tasks like managing inventory, credit notes, and branch transfers, ensuring smooth day-to-day operations.

• Resolve an average of 20 tickets per hour while maintaining a 90%+ customer satisfaction score.
• Identify repetitive tasks and inefficiencies, and implement automation solutions or process improvements.
• Regularly update and expand the knowledge base to reduce ticket volume and improve efficiency.
• Document workflows and SOPs in Notion for seamless onboarding and training.
• Manage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracy.

• A self-starter who thrives in a fast-paced environment.
• Proven ability to identify inefficiencies and implement automations or process improvements.
• Strong skills in creating and maintaining knowledge base content to streamline operations.
• Customer service expertise with technical and process-oriented skills.
• Experience with ecommerce (Shopify, Amazon etc.)
• Experience with ERP systems and customer service platforms (e.g., Zendesk).
• Go-getter who strives to be better everyday

• Competitive compensation
• Performance-based bonus pay
• Work-from-home
• Dedicated, collaborative, and supportive colleagues
• Fast-paced, dynamic environment
• Career growth & ownership – Ample opportunities to take on new challenges and grow within the company

Salary: $ USD/month

POSITION OVERVIEW

The Customer Service & Sales Representative is responsible for supporting existing customer accounts and contributing to the company's overall sales performance. This role manages daily sales operations, prioritizes multiple tasks, and ensures high-quality service and communication with customers. The individual will possess strong product knowledge and customer service best practices to build long-term relationships, increase sales volume, improve gross profit margins, and drive profitability.

PRIMARY RESPONSIBILITIES

• Maintain strong technical, product, and application knowledge of heavy-duty vehicle aftermarket parts.
• Stay up to date with new product offers and updates.
• Recommend alternative or related parts when identical replacements are unavailable.
• Communicate features and differences between products to assist customer decisions.
• Understand credit policies, warranty terms, and purchasing procedures.
• Prepare accurate customer quotes and manage follow-ups on quotes, orders, and back orders.
• Maximize sales within assigned customer base and grow existing accounts.
• Meet or exceed established sales targets in a diversified territory.
• Identify potential customer needs and offer relevant solutions.
• Utilize customer information and tools to identify new opportunities.
• Convert customer inquiries into successful sales transactions and maintain proper order documentation.
• Provide clear, effective communication regarding products, pricing, availability, and usage.
• Respond to customer inquiries and resolve complaints professionally via phone, email, or in-person.
• Process orders in the system while considering both immediate and long-term client needs.
• Conduct proactive follow-ups to ensure customer satisfaction.
• Develop timely solutions for customer issues and ensure proper resolution and follow-up.
• Act as a liaison between the company and its customers to maintain strong relationships.

QUALIFICATIONS

Minimum Qualifications:
Minimum qualifications are required to be initially considered for this position.

• Advanced proficiency in English.
• High School Diploma or equivalent (GED).
• 3–5 years of experience working in a customer service or inside sales role in a general sales environment.
• Availability to travel to the U.S. for training or as operational needs arise.

Desired Qualifications:
Preferred qualifications are in addition to the minimum requirements and are considered a plus factor.

• Prior experience working in a customer service or inside sales role within the automotive or heavy-duty vehicle industry.
• Familiarity with parts applications and cross-referencing alternatives in inventory.

SKILLS AND KNOWLEDGE

• Service Attitude.
• Organization.
• Proactivity.
• Responsibility.
• Communication.
• Goal-oriented.
• Analytical Thinking.
• Continuous Improvement.
• Ability to handle multiple priorities efficiently.
• Proven track record in building and maintaining customer accounts.

OTHER

• Hybrid role – on-site in Belén, Heredia twice per week.
• Remote work available, though training may require in-person attendance.
• Stable internet connection required.
• Full-time position with flexibility for daylight saving time. Working hours: Monday to Friday 7:00a.m.-5:00p.m.
• Salary paid in U.S. dollars.
• Includes medical insurance and access to the solidarity association.

Join our team and be part of an organization that values your dedication, offers growth opportunities, and rewards your contribution. We look forward to reviewing your application

Customer Service Representative
Escazu, Costa Rica

On-site position, Monday-Friday (7:00am-4:00pm)

Proficiency in English is essential

OOCL Logistics (Costa Rica)
As a world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 140 offices in over 40 countries. We focus on serving customers with global sourcing and supply-chain-management needs and creating value through our innovative end-to-end international logistics programs.

We are also a leader in providing sophisticated transportation, warehousing and distribution services in the mainland China, offering professional and efficient 3PL and 4PL solutions. As a global company based in Asia, OOCL Logistics is exceptionally positioned to serve both international and domestic customers in the world's fastest-growing markets.

The Customer Service Representative is accountable for supply chain management of North America based customers. As the Customer Service Representative, you will provide day-to-day back office support for all North American operations. You will ensure global first-class customer service is provided through adherence of customer specific business requirements. The primary goal of the Customer Service Representative is to support North American logistics operations and develop a trusting partnership with our clients and internal teams.

OOCL Logistics (Costa Rica) offers a comprehensive benefits package including:

• A Competitive Salary
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Aguinaldo
• Medical, Life Insurance

Requirements For This Role

• Respond to customer inquiries and service exceptions with effective communications with clients, origin offices, ocean & air freight carriers, brokers, and other vendors to provide updates and facilitate streamlined operations of shipments.
• Act as back-office lead contact for problem resolution and day to day logistics processes by adhering to internal and external customer specific SOP's and daily workflow management provided by various product groups.
• Monitor import/ export shipments, provide transit and provider updates to all origin shipping offices, tracking and tracing as required, and timely resolutions and responses to internal and external client base.
• Identify process inefficiencies and work with external and internal parties to standardize, simplify, automate.
• Establish, maintain, and ensure internal and external customer satisfaction through an understanding of client specific operating procedures.
• Champion a role that promotes customer centric attitude with proactive resolution and best in class service.

Ideal Candidate Qualifications

• Combination of logistics (or related) experience and education
• Highly effective oral and written communication skills in English
• Proficient in MS Office, Excel, PowerPoint, Word
• Well organized, detail oriented and disciplined team player excelling in time management with ability to prioritize and meet deadlines

OOCL Logistics HIGH PRIORITY SKILLS

• Self-motivated and driven to achieve and exceed challenges
• Excellent problem-solving techniques and ability to multi-task
• Desire to learn with attention to detail
• A positive customer-centric attitude for internal and external clients

What OOCL Logistics offers your career

• OOCL Logistics has a vast network of experienced supply chain professionals to further advance individuals
• Ample career growth opportunity
• An energetic working environment suitable to learning all aspects of supply chain

All employment is contingent upon the successful completion of a background check.
OOCL Logistics is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL Logistics does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you are interested in joining our great team, please submit your resume. For more information, visit us

Descripción de la empresa
Concentrix es una empresa global líder en tecnología y servicios que impulsa las mejores marcas del mundo, hoy y en el futuro. Nos caracterizamos por ser centrados en las personas, impulsados por la tecnología y alimentados por la inteligencia. Cada día diseñamos, construimos y operamos soluciones integradas de extremo a extremo a gran velocidad y escala en toda la empresa.

Descripción del puesto
Como Agente de Servicio al Cliente (Chats y Llamadas) en Concentrix, tu responsabilidad principal será brindar soporte y atención a nuestros clientes a través de distintos canales de comunicación. Tus tareas diarias incluirán responder consultas, resolver problemas y asegurar la satisfacción del cliente. Este es un puesto de tiempo completo y se realizará de manera presencial en nuestras oficinas ubicadas en Pavas.

Requisitos

• Aptitudes en atención y servicio al cliente, asegurando una experiencia positiva para el usuario.
• Capacidad para resolver problemas y experiencia en soporte al cliente.
• Habilidades para mantener y mejorar la satisfacción del cliente.
• Otras aptitudes valoradas incluyen buena comunicación, empatía y capacidad para trabajar en equipo.

Job Summary

The PE-Policy Servicing role requires a dedicated professional with 0 to 6 months of experience in Life and Annuities Insurance. The candidate will work from the office during day shifts utilizing their expertise in MS Office and strong English language skills to efficiently manage policy servicing tasks. This role does not require travel and focuses on delivering high-quality service to enhance customer satisfaction and support the companys objectives.

Responsibilities

• Manage and process policy servicing requests efficiently to ensure customer satisfaction and compliance with company standards.
• Collaborate with team members to resolve complex policy issues and provide accurate information to clients.
• Utilize MS Office tools to maintain and update policy records ensuring data accuracy and integrity.
• Communicate effectively with clients and stakeholders in English to address inquiries and provide solutions.
• Analyze policy documents and identify discrepancies to ensure compliance with regulatory requirements.
• Develop and implement process improvements to enhance the efficiency of policy servicing operations.
• Provide training and support to junior team members to foster a collaborative and knowledgeable work environment.
• Monitor and report on policy servicing metrics to identify trends and areas for improvement.
• Coordinate with other departments to ensure seamless policy servicing and customer experience.
• Stay updated with industry trends and changes in Life and Annuities Insurance to maintain expertise.
• Participate in team meetings and contribute to strategic discussions to align with company goals.
• Ensure all policy servicing activities adhere to company policies and regulatory guidelines.
• Support the companys mission by delivering exceptional service that positively impacts society. Qualifications
• Demonstrate proficiency in MS Office to manage policy documentation and communication.
• Possess strong domain knowledge in Life and Annuities Insurance to effectively handle policy servicing tasks.
• Exhibit excellent English language skills for clear and professional communication.
• Showcase analytical skills to identify and resolve policy discrepancies.
• Display a proactive approach to process improvement and efficiency enhancement.
• Maintain a customer-centric mindset to deliver high-quality service.
• Collaborate effectively with team members to achieve common goals.

Job Summary

You will support a major healthcare services provider by reconciling clinic deposits and payments across various systems to ensure accuracy. This includes handling cash deposits, researching discrepancies, and assisting with reports and inquiries. You'll also support accounting staff and clinic managers with treasury-related tasks.

Key Responsibilities:

• Reconcile deposits with billing systems and documents.
• Investigate and resolve deposit-related inquiries.
• Enter data into the Treasury System.
• Follow up on missing or incorrect deposit reports.
• Audit financial forms across systems.
• Support accounting and clinic staff with treasury questions.
• Follow company conduct and values.
• Perform other assigned duties.

Requirements:

• Bilingual in English and Spanish (B2 or higher).
• Active student in business, finance, or accounting.
• At least 6 months of experience.
• Strong analytical skills.
• Proficient in MS Office (Excel, Word, Access).

Job Summary
The PE-Policy Servicing role requires a dedicated professional with 0 to 6 months of experience in Life and Annuities Insurance. The candidate will work from the office during day shifts utilizing their expertise in MS Office and strong English language skills to efficiently manage policy servicing tasks. This role does not require travel and focuses on delivering high-quality service to enhance customer satisfaction and support the companys objectives.

Responsibilities

• Manage and process policy servicing requests efficiently to ensure customer satisfaction and compliance with company standards.
• Collaborate with team members to resolve complex policy issues and provide accurate information to clients.
• Utilize MS Office tools to maintain and update policy records ensuring data accuracy and integrity.
• Communicate effectively with clients and stakeholders in English to address inquiries and provide solutions.
• Analyze policy documents and identify discrepancies to ensure compliance with regulatory requirements.
• Develop and implement process improvements to enhance the efficiency of policy servicing operations.
• Provide training and support to junior team members to foster a collaborative and knowledgeable work environment.
• Monitor and report on policy servicing metrics to identify trends and areas for improvement.
• Coordinate with other departments to ensure seamless policy servicing and customer experience.
• Stay updated with industry trends and changes in Life and Annuities Insurance to maintain expertise.
• Participate in team meetings and contribute to strategic discussions to align with company goals.
• Ensure all policy servicing activities adhere to company policies and regulatory guidelines.
• Support the companys mission by delivering exceptional service that positively impacts society. Qualifications
• Demonstrate proficiency in MS Office to manage policy documentation and communication.
• Possess strong domain knowledge in Life and Annuities Insurance to effectively handle policy servicing tasks.
• Exhibit excellent English language skills for clear and professional communication.
• Showcase analytical skills to identify and resolve policy discrepancies.
• Display a proactive approach to process improvement and efficiency enhancement.
• Maintain a customer-centric mindset to deliver high-quality service.
• Collaborate effectively with team members to achieve common goals.

POSITION OVERVIEW

The Customer Service Representative will be responsible for answering incoming calls from homeowners to discuss their accounts. This role involves addressing questions and concerns via phone (call center environment) and logging the details of each call. The representative will also handle customer service emails with a focus on prioritizing phone inquiries. The candidate will receive training on the company's JEM system.

PRIMARY RESPONSIBILITIES

• Answer incoming calls from homeowners regarding their accounts, providing assistance and information.
• Complete ledger entries and log call details after each call.
• Respond to customer service emails, prioritizing phone calls when needed.
• Provide clear and accurate information to homeowners about their accounts.
• Document and track any issues, concerns, or inquiries raised during calls.
• Collaborate with other team members and departments to resolve customer issues.
• Assist in ensuring customer satisfaction and maintaining positive relations with homeowners.
• Other duties as assigned.

QUALIFICATIONS

Minimum Qualifications: Minimum qualifications are required to be initially considered for this position.

• Advanced proficiency in English.
• High school diploma or equivalent required.
• At least one year of customer service experience, preferably in a call center environment.
• Experience with handling inbound calls and customer service emails.
• Ability to use a computer and learn to navigate the JEM system.
• Strong communication skills and a customer-oriented attitude.
• Ability to work independently and manage a high volume of calls.

Desired Qualifications: Preferred qualifications are in addition to the minimum requirements and are considered a plus factor.

• Ability to learn and operate customer service software.
• Call center experience is highly preferred.

SKILLS AND KNOWLEDGE

• Service Attitude
• Improvement Attitude
• Responsibility
• Communication
• Goal-oriented
• Analytical Thinking
• Teamwork

OTHER

• Hybrid position. Must go to the Office twice a week. (Belén, Heredia)
• WFH available. (Availability to receive training a few days on site if required by operational necessity)
• Have (or be able to get) a stable internet connection.
• Full-time, the candidate must have flexibility in working hours or daylight saving.
• The salary payment will be in US dollars.
• Insurance for Medical Expenses.
• Solidarity Association.

Join our team and be part of an organization that values your dedication, offers growth opportunities, and rewards your contribution. We look forward to reviewing your application

Tipo de puesto: Tiempo completo

Sueldo: ₡625 000,00 - ₡650 000,00 al mes

Pregunta(s) de postulación:

• What is your level of proficiency in English?
• What is your salary expectation in ?
• Would you feel comfortable handling a high volume of calls?
• Have you had to work with accounts involving numbers?