190 Ofertas de Customer Service en Costa Rica

Company Description

HumanAxis LATAM is a regional firm specializing in human capital management, payroll, and HR solutions, operating in Costa Rica and Panama. Our mission is to be the axis that connects people, organizations, and purpose. We offer end-to-end recruitment, payroll administration, and human resources consulting tailored to the evolving needs of modern companies. We are dedicated to helping businesses grow by providing innovative HR solutions that enhance their operations and workforce.

Role Description

This is a full-time on-site role for a Customer Service Representative, located in the San José Metropolitan Area. The Customer Service Representative is responsible for managing customer inquiries and complaints, providing product and service information, resolving issues, and ensuring customer satisfaction. The role also involves maintaining records of customer interactions, processing orders, and escalating complex issues to appropriate departments when necessary. Strong communication skills and a customer-centric approach are essential for this role.

Qualifications

• Customer Service, Customer Support, and Customer Experience skills
• Ability to ensure Customer Satisfaction
• Effective communication and problem-solving skills
• Proficiency in handling customer inquiries and resolving complaints
• Proficiency in written and verbal communication in Spanish and English
• Strong organizational skills and attention to detail
• Ability to work effectively in a team-based environment

Bilingual Customer Service Representative – Join Our Team

Are you ready to take your career to the next level? At Movate, we offer you the opportunity to develop your skills, build meaningful relationships, and make a real impact as a Customer Service Representative. If you are passionate about helping others, solving problems, and delivering outstanding service, we want you to be part of our dynamic team

Qualifications:

• Advanced proficiency in English (both written and spoken: B2+ or higher)
• Strong typing skills (35+ WPM)
• Experience in a call center voice position
• Willingness to commute to our Heredia office
• Proven track record of stability and professionalism in previous roles

What We Offer:

• Comprehensive healthcare programs including general medicine, psychology, nutrition, and physiotherapy, with regular health campaigns for employees and their families
• Subsidized transportation options to Heredia, San José, and Alajuela downtown
• Performance and attendance bonuses
• Opportunities for career growth and advancement
• Access to free training courses via our learning platform
• On-site gym and cafeteria facilities
• Educational discounts
• Discounts on hotels, restaurants, fitness, and wellness centers
• Regular team-building events and employee recognition programs

Key Responsibilities:

• Deliver exceptional customer service to build loyalty and trust
• Provide accurate information regarding products and services
• Record customer interactions and relevant details in our systems
• Collaborate with escalation teams to resolve complex issues

Join us at Movate, where innovation and growth go hand-in-hand. Accelerate your career and be part of a team that values your contributions

Company Description

Bill Gosling Outsourcing is an adaptive BPO partner, leveraging AI innovation, proprietary technology, and over 70 years of expertise. We help enterprises across various industries—including Banking & Financial Services, Utilities, Automotive, Insurance, and Consumer Services—achieve their strategic goals by providing outcome-based solutions in Accounts Receivable Management, Customer Experience, and Sales & Acquisition. Our global team of over 5,900 professionals operates across North America, the UK, the Caribbean, and Asia. We combine scale with agility, becoming a strategic partner that drives growth, resilience, and long-term success.

Role Description

This is a full-time, role for a Customer Service Representative, located in Belén-Heredia, Costa Rica. The Customer Service Representative will handle day-to-day tasks such as assisting customers with inquiries, resolving issues, and ensuring customer satisfaction. This role involves delivering top-notch customer support and enhancing the overall customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in providing exceptional Customer Experience
• Strong communication and problem-solving abilities
• Ability to work effectively in a team environment
• Previous experience in a similar role is a plus
• Proficiency in relevant software and tools
• English Level: B2 (minimum)

As a Customer Service Representative, you will play a pivotal role in ensuring exceptional customer experiences across various communication channels. Your responsibilities will include addressing customer inquiries, resolving issues promptly, and collaborating with internal teams to enhance our service delivery. You will handle desk tickets, live chat sessions, and email support while also contributing to projects aimed at improving our customer experience.

Job Responsibilities

Desk Tickets:

• Maintain comprehensive documentation in the CRM system for consistency.
• Resolve Tier 0 and Tier 1 help desk tickets efficiently and close them promptly.
• Escalate Tier 2 and 3 support tickets to appropriate service partners, ensuring clear communication with customers on resolution timelines.
• Manage and categorize SPAM tickets and emails.
• Reconcile B2C and B2B payment tickets (Stripe, AuthNet, PayPal), escalating issues to management as necessary.
• Handle Inquiry Contact Forms, providing initial assistance before transferring to the sales team.
• Manage customer cancellations and retention efforts, collaborating with relevant departments.
• Address course ratings below 4 stars, gather feedback for improvements and inform the content team.
• Process paid PayPal invoices and scholarship applications when required.

Chat Support:

• Provide timely assistance to customers via live chat, offering product information, resolving complaints, and aiding with basic troubleshooting.
• Guide customers on website navigation, subscriptions, and course recommendations.
• Transfer relevant inquiries to the Sales team and set tasks for discount/promotion requests.
• Encourage subscription upgrades and maintain high customer feedback ratings.

Email Support:

• Respond promptly and professionally to all customer emails.
• Escalate issues as needed, providing context for resolution.
• Manage email inboxes and document all correspondence in the CRM.

Additional Responsibilities:

• Assist with basic onboarding of new Training and Access clients when necessary.
• Monitor and follow up on annual subscription renewals.
• Identify sales opportunities from reports and abandoned carts, transferring leads to the Sales team.
• Contribute to special projects and attend weekly meetings.
• Proactively raise customer issues and propose solutions to management.
• Develop and uphold Customer Service procedures and standards, documenting processes for continuous improvement.
• Maintain accurate customer records across company applications.
• Draft and distribute mass emails to subscribers on relevant topics.

• Previous experience in customer service roles preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in CRM systems and basic technical troubleshooting.
• Flexibility to adapt to evolving responsibilities and priorities.
• Customer-centric mindset with a commitment to delivering exceptional service.

Minimum Technical and Work Environment Requirements:

• Internet Connection:

• Primary internet connection with a minimum speed of 15 Mbps.

• Backup internet connection with at least 10 Mbps.

• Backup connection must be capable of supporting work during a power outage.

• Primary Device:

• Desktop or laptop equipped with at least:

• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

• A minimum of 8 GB RAM.

• Backup Device:

• Must meet or exceed the performance of an Intel Core i3 processor.

• Must be functional during power interruptions.

• A functioning webcam.

• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

360training

360training is a rapidly growing leader in online training and certification across a wide range of industries and professions. 360training provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today's modern workforce. By offering these courses online, all 360training users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.

At 360training we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on day one of working here.

Customer Service Representative – Spanish Bilingual

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative – Spanish Bilingual. In this role, you will be responsible for receiving, initiating, documenting, and handling product/services-related transactions over the phone, chat, and email with customers. Your primary objective will be to effectively respond to client concerns and queries with courtesy and professionalism while delivering a positive customer experience. Strong interpersonal skills, professionalism, courtesy, friendliness, empathy, and maintaining accurate reporting on daily calls and service levels are essential for success in this position.

Responsibilities:

• Receive, initiate, document, and handle product/service-related transactions over the phone with customers.
• Review and master product/service-related systems and materials per customer.
• Effectively respond to customer and students queries with courtesy, professionalism, and a customer-centric approach for all 360training owned Web Properties
• Communicate effectively with customers via phone, email, or chat, ensuring a positive customer experience.
• Demonstrate strong interpersonal skills while interacting with customers, colleagues, and other stakeholders.
• Handle customer inquiries and resolve complaints in a timely and efficient manner.
• Collaborate with team members to improve overall customer service experience.
• Stay updated on product knowledge and industry trends to provide accurate information to customers.
• Follow company policies and procedures to ensure compliance with quality standards.

Qualifications:

• 1-year preferred experience as a Customer Service Representative (CSR).
• High school diploma or equivalent.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint
• Strong written and verbal communication skills in Spanish and English, with the ability to interact effectively with diverse personalities.
• Ability to handle a high volume of customer interactions while maintaining a positive attitude.
• Empathy and ability to handle customer concerns and complaints with patience and professionalism.
• Self-starter with excellent follow-up and time management skills, capable of multitasking effectively
• Comfortable working in a fast-paced, innovative, and constantly changing environment.
• Ability to work well independently and in a team environment.
• Flexibility to adapt to changing business needs and work schedules.

Job Summary

The PE-Policy Servicing role requires a dedicated professional with 0 to 6 months of experience in Life and Annuities Insurance. The candidate will work from the office during day shifts utilizing their expertise in MS Office and strong English language skills to efficiently manage policy servicing tasks. This role does not require travel and focuses on delivering high-quality service to enhance customer satisfaction and support the companys objectives.

Responsibilities

• Manage and process policy servicing requests efficiently to ensure customer satisfaction and compliance with company standards.
• Collaborate with team members to resolve complex policy issues and provide accurate information to clients.
• Utilize MS Office tools to maintain and update policy records ensuring data accuracy and integrity.
• Communicate effectively with clients and stakeholders in English to address inquiries and provide solutions.
• Analyze policy documents and identify discrepancies to ensure compliance with regulatory requirements.
• Develop and implement process improvements to enhance the efficiency of policy servicing operations.
• Provide training and support to junior team members to foster a collaborative and knowledgeable work environment.
• Monitor and report on policy servicing metrics to identify trends and areas for improvement.
• Coordinate with other departments to ensure seamless policy servicing and customer experience.
• Stay updated with industry trends and changes in Life and Annuities Insurance to maintain expertise.
• Participate in team meetings and contribute to strategic discussions to align with company goals.
• Ensure all policy servicing activities adhere to company policies and regulatory guidelines.
• Support the companys mission by delivering exceptional service that positively impacts society. Qualifications
• Demonstrate proficiency in MS Office to manage policy documentation and communication.
• Possess strong domain knowledge in Life and Annuities Insurance to effectively handle policy servicing tasks.
• Exhibit excellent English language skills for clear and professional communication.
• Showcase analytical skills to identify and resolve policy discrepancies.
• Display a proactive approach to process improvement and efficiency enhancement.
• Maintain a customer-centric mindset to deliver high-quality service.
• Collaborate effectively with team members to achieve common goals.

POSITION OVERVIEW

The Customer Service Representative will be responsible for answering incoming calls from homeowners to discuss their accounts. This role involves addressing questions and concerns via phone (call center environment) and logging the details of each call. The representative will also handle customer service emails with a focus on prioritizing phone inquiries. The candidate will receive training on the company's JEM system.

PRIMARY RESPONSIBILITIES

• Answer incoming calls from homeowners regarding their accounts, providing assistance and information.
• Complete ledger entries and log call details after each call.
• Respond to customer service emails, prioritizing phone calls when needed.
• Provide clear and accurate information to homeowners about their accounts.
• Document and track any issues, concerns, or inquiries raised during calls.
• Collaborate with other team members and departments to resolve customer issues.
• Assist in ensuring customer satisfaction and maintaining positive relations with homeowners.
• Other duties as assigned.

QUALIFICATIONS

Minimum Qualifications: Minimum qualifications are required to be initially considered for this position.

• Advanced proficiency in English.
• High school diploma or equivalent required.
• At least one year of customer service experience, preferably in a call center environment.
• Experience with handling inbound calls and customer service emails.
• Ability to use a computer and learn to navigate the JEM system.
• Strong communication skills and a customer-oriented attitude.
• Ability to work independently and manage a high volume of calls.

Desired Qualifications: Preferred qualifications are in addition to the minimum requirements and are considered a plus factor.

• Ability to learn and operate customer service software.
• Call center experience is highly preferred.

SKILLS AND KNOWLEDGE

• Service Attitude
• Improvement Attitude
• Responsibility
• Communication
• Goal-oriented
• Analytical Thinking
• Teamwork

OTHER

• Hybrid position. Must go to the Office twice a week. (Belén, Heredia)
• WFH available. (Availability to receive training a few days on site if required by operational necessity)
• Have (or be able to get) a stable internet connection.
• Full-time, the candidate must have flexibility in working hours or daylight saving.
• The salary payment will be in US dollars.
• Insurance for Medical Expenses.
• Solidarity Association.

Join our team and be part of an organization that values your dedication, offers growth opportunities, and rewards your contribution. We look forward to reviewing your application

Tipo de puesto: Tiempo completo

Sueldo: ₡625 000,00 - ₡650 000,00 al mes

Pregunta(s) de postulación:

• What is your level of proficiency in English?
• What is your salary expectation in ?
• Would you feel comfortable handling a high volume of calls?
• Have you had to work with accounts involving numbers?

Job Summary
The PE-Policy Servicing role requires a dedicated professional with 0 to 6 months of experience in Life and Annuities Insurance. The candidate will work from the office during day shifts utilizing their expertise in MS Office and strong English language skills to efficiently manage policy servicing tasks. This role does not require travel and focuses on delivering high-quality service to enhance customer satisfaction and support the companys objectives.

Responsibilities

• Manage and process policy servicing requests efficiently to ensure customer satisfaction and compliance with company standards.
• Collaborate with team members to resolve complex policy issues and provide accurate information to clients.
• Utilize MS Office tools to maintain and update policy records ensuring data accuracy and integrity.
• Communicate effectively with clients and stakeholders in English to address inquiries and provide solutions.
• Analyze policy documents and identify discrepancies to ensure compliance with regulatory requirements.
• Develop and implement process improvements to enhance the efficiency of policy servicing operations.
• Provide training and support to junior team members to foster a collaborative and knowledgeable work environment.
• Monitor and report on policy servicing metrics to identify trends and areas for improvement.
• Coordinate with other departments to ensure seamless policy servicing and customer experience.
• Stay updated with industry trends and changes in Life and Annuities Insurance to maintain expertise.
• Participate in team meetings and contribute to strategic discussions to align with company goals.
• Ensure all policy servicing activities adhere to company policies and regulatory guidelines.
• Support the companys mission by delivering exceptional service that positively impacts society. Qualifications
• Demonstrate proficiency in MS Office to manage policy documentation and communication.
• Possess strong domain knowledge in Life and Annuities Insurance to effectively handle policy servicing tasks.
• Exhibit excellent English language skills for clear and professional communication.
• Showcase analytical skills to identify and resolve policy discrepancies.
• Display a proactive approach to process improvement and efficiency enhancement.
• Maintain a customer-centric mindset to deliver high-quality service.
• Collaborate effectively with team members to achieve common goals.

Job Summary

We are seeking a dedicated Customer Service Specialist with 3 to 5 years of experience to join our team. The ideal candidate will have expertise in customer service and a strong understanding of the payer domain. This role offers the flexibility of working from home during day shifts with no travel required. The candidate will play a crucial role in enhancing customer satisfaction and contributing to the companys success.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Collaborate with team members to ensure seamless communication and service delivery.
• Utilize expertise in the payer domain to offer informed solutions to customer queries.
• Maintain accurate records of customer interactions and transactions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Ensure compliance with company policies and industry regulations.
• Assist in training new team members on customer service protocols and best practices.
• Monitor and report on service metrics to assess performance and identify trends.
• Work closely with other departments to resolve complex issues and improve processes.
• Stay updated on industry trends and advancements to provide cutting-edge service.
• Contribute to the development of customer service policies and procedures.
• Support the companys mission by fostering positive relationships with customers.

Qualifications

• Possess a strong background in customer service with a focus on the payer domain.
• Demonstrate excellent communication and problem-solving skills.
• Exhibit the ability to work independently and manage time effectively.
• Show proficiency in using customer service software and tools.
• Have a keen attention to detail and a commitment to accuracy.
• Display adaptability to changing situations and customer needs.
• Maintain a customer-centric approach in all interactions.

Certifications Required

Certified Customer Service Professional (CCSP)