68 Ofertas de Agente de Call Center en Costa Rica

Objetivo: Brindar una atención de excelencia en Servicio al cliente a través de los diferentes canales de atención establecidos entre la empresa y el cliente contratante generando la mejor experiencia a los usuarios finales.

Requisitos Indispensables
Bachillerato en Educación Media.

Contar Con Alguna De Las Siguientes Condiciones
Título técnico de CTP en la especialidad de Ejecutivo para centro de servicio o Ejecutivo Comercial y de Servicio al Cliente / 6 meses de call center o atención telefónica.

Disponibilidad para trabajar en horarios rotativos en Zapote- y capacitación en San Pedro.

Disponibilidad para trabaja 100% presencial.

La información proveída será utilizada por NETCOM para asuntos estrictamente relacionados con las distintas etapas de nuestro proceso de atracción y selección en conformidad con la Ley de Protección de la Persona frente al Tratamiento de sus Datos Personales, Ley Nº8968

Nota: Colocar bandera de Costa Rica

Objetivo del puesto:
Brindar atención efectiva a los clientes por medio de llamadas telefónicas, mensajería instantánea y otros canales asignados, con el propósito de identificar necesidades, ofrecer soluciones, cerrar ventas y dar seguimiento a cotizaciones, asegurando una experiencia de servicio ágil, profesional y orientada a resultados.

Requisitos:

Bachiller en educación media, 

Experiencia

: Mínimo 1 año en labores relacionadas a la atención telefónica de clientes, ventas y servicio al cliente. 
Conocimientos técnicos:

Software de gestión de ventas, CRM y facturación, deseable conocimiento en refrigeración y A/C 

Descripción general de funciones.

• Gestionar llamadas de clientes para identificar necesidades, ofrecer soluciones, informar sobre promociones y concretar ventas, garantizando una atención efectiva y profesional.
• Dar seguimiento a cotizaciones y consultas enviadas por los clientes a través de distintos canales, brindando respuestas ágiles y personalizadas que impulsen el cierre exitoso de la venta.
• Gestionar conversaciones de ventas vía WhatsApp y otros medios digitales, generando vínculos comerciales efectivos mediante una comunicación clara, profesional y orientada a la conversión.
• Registrar y mantener actualizada la información de clientes y prospectos en el CRM, asegurando una base de datos confiable que facilite el seguimiento y la fidelización.
• Cumplir con los objetivos de ventas individuales y/o grupales, dando seguimiento constante a los resultados e implementando estrategias comerciales que maximicen el rendimiento.
• Canalizar de forma oportuna los requerimientos especiales de los clientes a las áreas correspondientes (facturación, logística, soporte técnico), asegurando una experiencia de servicio integral.
• Participar activamente en capacitaciones y reuniones de equipo, manteniéndose actualizado sobre productos, promociones y técnicas de venta para potenciar su desempeño comercial.

Únete a nuestro equipo

Tú próxima oportunidad laboral está aquí . Envíanos tu Curriculum y da el paso el siguiente paso a tu crecimiento profesional

Puestos disponibles como agente de contact center:

-Rescate de Seguros Autoexpedibles: Gestionar vía telefónica el rescate de seguros autoexpedibless, según las metas establecidas por el departamento de ventas.

Requisitos:

Bachiller en secundaria o estudiante de la carrera de administración de empresas.

Contar con experiencia en ventas en todo lo relacionado a Productos Financieros.

Apasionado por las ventas y Rescate

Siempre estar enfocado en los resultados.

Contar con habilidad de negociación

Beneficios:

Asociación Solidarista

Estabilidad Laboral

Salario Base + Comisiones

GTI requiere contratar un Asesor telefónico de ventas con experiencia.

Requisitos

• Nivel académico: Bachillerato en Educación media.
• Experiencia: Comprobable mínima de 2 años en ventas telefónicas en Call Center
  (preferible de productos tecnológicos o bancarios
  ).
• Competencias requeridas: Escucha activa, orientación al cliente, capacidad de negociación y cierre, proactividad y excelente comunicación escrita y oral, alto enfoque al cumplimiento de objetivos y resultados.
• Otros: Manejo de Excel intermedio.

Responsabilidades

• Brindar atención al cliente con relación a los productos y servicios, regulaciones, políticas, entre otro tipo de información de interés.
• Atraer y ubicar nuevos clientes, mediante la realización de llamadas, envío de información sobre los productos.
• Asesorar, brindar servicio al cliente y seguimiento a los casos asignados.
• Apoyar a los diferentes departamentos del Centro de Contacto en las diferentes campañas.
• Responder las inquietudes, preguntas, reclamos o solicitudes de los clientes en persona, vía telefónica, por correo electrónico o mediante un chat.
• Asesorar sobre los servicios que ofrece la Compañía.
• Ingresar la correcta información y la tipificación en el CRM.
• Reportar inconsistencias y errores en la plataforma.
• Cumplir con los estándares de calidad y las metas establecidas por la Organización.

Join a Team That's Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results

As a Call Center Agent, you will:

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

What You'll Do:

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information.

• Negotiate payment terms/arrangements if applicable.

• Review account status/information thoroughly to understand the customer's inquiry/need.

• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.

• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.

• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.

• Other duties as assigned

What We're Looking For:

Requirement

For on-site positions: Candidates must reside within a 20-kilometer radius of the office location.

Experience

Previous experience in Call Center is preferred but not required.

Education

Successful completion of high school education is preferred but not required.

Skills & Abilities:

Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR B2, or achieve a score of 85% or higher in an English proficiency test.

• Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.

• Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.

• Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.

• Adaptability: Able to adjust to new systems, processes, and customer needs.

• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.

• Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.

• Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

• Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better
Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website –

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives

Loan Officer

Service First

is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client's businesses with exceptional customer engagement. 

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

Responsibilities:

• As a Loan Officer, you will be helping to create and process new loans. It involves various steps, starting from the initial application.
• Provide a pre-qualified amount to the customer.
• Once complete, send the application to the underwriter department for final approval.
• To reach the daily, weekly, or monthly KPIs
• Loan officers should be able to explain financial concepts clearly, provide guidance, and address customer concerns in a professional and customer-centric manner.
• Learn and stay up to date with lending regulations in the US.

NOTE: Loan Officer will not be the one to approve the loan application. The approval comes from the pre-underwriting team.

Basic Qualifications

• At least Senior high school graduate.
• Previous sales or telemarketing experience is a big plus. This includes any experience delivering rebuttals or objection-handling statements.
• Schedule flexibility.
• Strong communication skills, both verbal and written, are essential for effectively interacting with customers, colleagues, and other stakeholders.
• To be comfortable taking inbound and making outbound calls.
• Computer proficiency, loan officers must be familiar with and comfortable using loan origination software.

Preferred Qualifications:

Have at least 2 years of experience in Loan processing and lending quote and quote.

·   Have experience on sales and up sales that allow the candidate to reach out daily, weekly and monthly goals.

·   B2+ English level

·   Finance/accounting or banking experience.

Service First
is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.