303 Ofertas de Teleperformance en Costa Rica

Consejos: Haz un resumen del puesto, explica qué se necesita para triunfar en él y el lugar que ocupa en la empresa.

Responsabilities:

• Effective Communication – Ability to interact clearly and professionally with owners, staff, and vendors.
• Conflict Resolution – Skilled in handling complaints, resolving disputes, and maintaining a calm demeanor under pressure.
• Problem-Solving – Quick thinking and resourcefulness to address owners concerns.
• Organizational Skills – Capable of tracking requests, and maintaining accurate records.
• Approaches tasks with a clear sense of urgency and focus.

Requirements

• True desire to satisfy the needs of owners in a fast-paced environment.
• Strong follow through skills.
• Spanish, advanced English B2 or C1, other language.
• 2 years of experience.
• Bachelor´s degree in business administration or related career.
• To reside in the area of Cabo Velas, Santa Cruz, Guanacaste.

Customer Care Representative – Entry Level

Location: Heredia, Costa Rica

Job Type: Full-time, on site position.

Job Summary:

We are looking for a Customer Care Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Follow company guidelines and policies to provide excellent service.
• Identify opportunities to improve customer satisfaction and escalate issues when necessary.

Requirements:

• English level: Intermediate to Advanced (spoken and written).
• High school diploma or equivalent.
• Previous customer service experience is a plus but not required.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and attention to detail.
• Basic computer skills.

What We Offer:

• Competitive salary and benefits package.
• Training and development opportunities.
• A supportive and inclusive work environment.
• Growth opportunities within the company.

If you are passionate about providing excellent customer service and want to be part of a dynamic team, we encourage you to apply

We're looking for our new Sports Advisors

World-renowned Sports brand Account located in Pavas, San Jose.

Requirements:

• Advanced English level-B2
• Full Flexibility
• High School Diploma
• Onsite Positions (Pavas)

Candidate Profile:

• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently

Benefits:

• Competitive Account bonus
• Generate an
  additional income
  with our referrals program
• On-Site doctor
• FREE On-Site Gym
• Employee Assistance Program (Finance, Legal, Psychological Assistance)
• Cafeteria Subsidy
• Birthday Off
• Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)
• Asociación Solidarista
• Top Performer Recognition Program
• CNX University (free online courses and certifications)
• LinkedIn Learning
  enterprise profile for all Game Changers
• Career Growth Program (CNX Advance)

*Your work days are brighter here. *
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About The Team
The Customer Care team is a crucial component of Workday Support. We are driven by our excitement in providing customers an extraordinary support experience Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed. We have teams based out of the US, Costa Rica, Ireland, New Zealand and India.

About The Role

• Foster a successful team in Costa Rica by learning the Analyst role and hiring to expand coverage, building the team from the ground up
• Work closely with your team of Customer Care analysts to ensure our customers' inquiries are efficiently followed up on
• Provide inspirational leadership and direction for the local team
• Lead all aspects of operational/administrative customer requests and follow through to resolution, i.e. requests for information, new account set-up, order fulfillment, instance/tenant maintenance and management, etc.
• Foster powerful relationships with the Product Support, Compliance, Legal and Customer Success teams.
• Provide leadership when customer issues severely impact a customer, driving problems to resolution and taking the lead on communications within Workday and with the client.
• Define, detail and maintain business processes, requirements, and policies.
• Find opportunities for business process improvements and make recommendations as appropriate.
• Provide training and support to Analysts, building out their skill sets and career paths
• Will require occasional weekend and evening hours.

About You
Basic Qualifications

• 3+ years of experience leading and developing a team
• Experience in a customer services role and supporting a SaaS solution and Platform as a Service
• Experience with a case management or CRM solution like JIRA or Salesforce
• Validated digital literacy (Excel, Word, Powerpoint, software applications)

Additional Qualifications

• Able to absorb new concepts and technologies quickly
• Work effectively in a fast paced environment
• Experience leading a cross – cultural and global team
• Ability to collaborate and build positive relationships
• Excellent verbal and written communication skills
• Ability to understand and interpret data from multiple sources
• Research customer issues and questions to reach resolution
• Forward-thinking individual who will analyze and improve current processes
• Attention to detail and strong customer focus required for this role
• Mentor, coach and lead a team to success
• General knowledge of AI

Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field
with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

Customer Service Representative – Entry Level

Location:
Heredia, Costa Rica

Job Type: Full-time,
onsite
position/
Hybrid after 3 months and based on performance.

Job Summary:

We are looking for a
Customer Service Representative
to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Follow company guidelines and policies to provide excellent service.
• Identify opportunities to improve customer satisfaction and escalate issues when necessary.

Requirements:

• English level: Intermediate to Advanced (spoken and written).
• High school diploma
  or equivalent.
• Previous customer service experience is a plus but not required.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and attention to detail.
• Basic computer skills.

What We Offer:

• Competitive salary and benefits package.
• Training and development opportunities.
• A supportive and inclusive work environment.
• Growth opportunities within the company.

If you are passionate about providing excellent customer service and want to be part of a dynamic team, we encourage you to apply

Customer Care agents needed to start in May.

Role Description

The Full-time Customer Care agent role is located in La Ribera and offers a flexible hybrid option. The Customer Care agent is responsible for responding to customer inquiries via phone, email, or chat, as well as resolving customer issues, processing orders, and escalating complex issues to the appropriate channels when necessary.

Qualifications

• Excellent communication skills, both written and verbal
• Ability to empathize with customers and diffuse tense situations
• Ability to effectively multitask and manage time
• Proficient in Microsoft Office suite
• Previous customer service experience preferred

Schedules available

• 1pm-9pm CST then to from 2pm-10pm CST ( daylight savings) Days off Sat and Sun
• 10am- 7pm CST ( no change to schedule for daylight savings) Days off Wed and Thur
• 8am- 5pm CST then ffrom 9am- 6pm CST Days off Thu and Fri

Salary

• $900 initally, then goes up to $50 post training and 3rd month 1000

Education and skills

• No high school diploma needed.
• B2+ English a must

Benefits

Performance Bonus and Annual merit increase

·   Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid)

·   Casual Dress Code

·   Free counseling sessions

·   Door-to-door transportation provided

·   Asociacion solidarista

·   Free parking for all employees

·   Free coffee/tea all day long

·   An amazing work culture where you can learn and grow

·   Opportunities for internal growth within the company

·   New site – beautiful new office setting with a view

Your work days are brighter here.

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

The Customer Care team is a vital extension of Workday Support. Our diverse, global team is united by a commitment to delivering an extraordinary support experience and helping our customers succeed. We operate globally, with teams across the Americas (California, Texas, Georgia, Costa Rica), EMEA (Dublin, Ireland, Warsaw, Poland), and APAC (Pune, India; Auckland, New Zealand).

We are looking for a Customer Support superstar to join our team in Costa Rica

About the Role

• Work closely with other Customer Care analysts to ensure our customers' inquiries are efficiently followed up on
• Handle an incoming case queue and help resolve customer issues in a timely manner
• Clearly and succinctly detail communications to customers
• Liaison between the customer and our internal teams to ensure the customers' needs are being met
• Prioritize and raise customer issues as the need arises

About You

• Excellent teammate who will work across the organization and company to continue improving the way we serve our customers
• Ability to collaborate and build positive relationships
• Ability to understand and interpret data from multiple sources
• Efficiently research customer issues and questions with a follow through to resolution
• Ability to work in a fast paced, dynamic, and upbeat environment
• Experience with CRM software, Salesforce, Jira etc. a plus
• Able to absorb new concepts and technologies quickly
• Attention to detail and able to keep track of lots of data effectively

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

We're currently seeking passionate and energetic
Seasonal
Sports Advisors to join our team for the upcoming season

Are you ready to be a part of the action with a world-renowned sports brand? We are looking for
Bilingual Care Advisors
with at least B2 level English proficiency to provide top-notch support to our customers. This is a
temporary
role where you will be on the front lines, helping sports fans with everything from product questions to order tracking and account assistance via voice.

If you have a strong passion for sports, thrive in a dynamic, high-energy environment, and are looking for a great seasonal opportunity, we encourage you to apply.

Requirements:

• Advanced English level-B2
• Full Flexibility
• High School Diploma
• Onsite Positions (Heredia)

Candidate Profile:

• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently

Benefits:

• Competitive Account bonus
• Generate an
  additional income
  with our referrals program
• On-Site doctor
• FREE On-Site Gym
• Employee Assistance Program (Finance, Legal, Psychological Assistance)
• Cafeteria Subsidy
• Birthday Off
• Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)
• Asociación Solidarista
• Top Performer Recognition Program
• CNX University (free online courses and certifications)
• LinkedIn Learning
  enterprise profile for all Game Changers
• Career Growth Program (CNX Advance)

Location:
Costa Rica

We are looking for a
Global Customer Experience Business Partner
to manage and elevate the global customer experience for one of our most strategic Key Clients. This is a high-impact role focused on leading customer engagement, improving operational performance, and driving continuous improvement across the end-to-end shipment cycle.

Key Responsibilities

• Act as the global operational liaison for the Key Client across all ocean-related activities
• Collaborate with CX Consultants, Product Managers, and other stakeholders to manage and optimize shipment performance
• Monitor and improve global operational KPIs, including Delivery Promise, Volume performance, and Forecast accuracy
• Support digitization of the customer journey using Maersk platforms (e.g., , Maersk App, EDI, etc.)
• Lead cross-functional efforts to resolve service challenges and build long-term client trust
• Conduct regular performance reviews and communicate results with the customer

What Success Looks Like

• High customer satisfaction and retention
• Strong performance in volume and delivery metrics
• Reduction in order handling time and increased quality
• Broad adoption of digital tools and standard processes

What You Bring

• Minimum of 3 years of experience as Client Business Partner (manages operations, comercial, sales, customer service, etc.)
• Advance/professional English is a must
• Experience in logistics, ocean freight, or supply chain operations
• Strong stakeholder management and communication skills
• Professional in Business Administration, International Trade, Customs, Industrial Engineering or similar.
• Advance Ecxel level
• Analytical mindset with a focus on performance and continuous improvement
• Ability to work across cultures and time zones in a fast-paced global environment

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing