293 Ofertas de Teleperformance en Costa Rica

We're looking for our new Sports Advisors

World-renowned Sports brand Account located in Pavas, San Jose.

Requirements:

• Advanced English level-B2
• Full Flexibility
• High School Diploma
• Onsite Positions (Pavas)

Candidate Profile:

• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently

Benefits:

• Competitive Account bonus
• Generate an
  additional income
  with our referrals program
• On-Site doctor
• FREE On-Site Gym
• Employee Assistance Program (Finance, Legal, Psychological Assistance)
• Cafeteria Subsidy
• Birthday Off
• Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)
• Asociación Solidarista
• Top Performer Recognition Program
• CNX University (free online courses and certifications)
• LinkedIn Learning
  enterprise profile for all Game Changers
• Career Growth Program (CNX Advance)

*Your work days are brighter here. *
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About The Team
The Customer Care team is a crucial component of Workday Support. We are driven by our excitement in providing customers an extraordinary support experience Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed. We have teams based out of the US, Costa Rica, Ireland, New Zealand and India.

About The Role

• Foster a successful team in Costa Rica by learning the Analyst role and hiring to expand coverage, building the team from the ground up
• Work closely with your team of Customer Care analysts to ensure our customers' inquiries are efficiently followed up on
• Provide inspirational leadership and direction for the local team
• Lead all aspects of operational/administrative customer requests and follow through to resolution, i.e. requests for information, new account set-up, order fulfillment, instance/tenant maintenance and management, etc.
• Foster powerful relationships with the Product Support, Compliance, Legal and Customer Success teams.
• Provide leadership when customer issues severely impact a customer, driving problems to resolution and taking the lead on communications within Workday and with the client.
• Define, detail and maintain business processes, requirements, and policies.
• Find opportunities for business process improvements and make recommendations as appropriate.
• Provide training and support to Analysts, building out their skill sets and career paths
• Will require occasional weekend and evening hours.

About You
Basic Qualifications

• 3+ years of experience leading and developing a team
• Experience in a customer services role and supporting a SaaS solution and Platform as a Service
• Experience with a case management or CRM solution like JIRA or Salesforce
• Validated digital literacy (Excel, Word, Powerpoint, software applications)

Additional Qualifications

• Able to absorb new concepts and technologies quickly
• Work effectively in a fast paced environment
• Experience leading a cross – cultural and global team
• Ability to collaborate and build positive relationships
• Excellent verbal and written communication skills
• Ability to understand and interpret data from multiple sources
• Research customer issues and questions to reach resolution
• Forward-thinking individual who will analyze and improve current processes
• Attention to detail and strong customer focus required for this role
• Mentor, coach and lead a team to success
• General knowledge of AI

Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field
with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

Customer Service Representative – Entry Level

Location:
Heredia, Costa Rica

Job Type: Full-time,
onsite
position/
Hybrid after 3 months and based on performance.

Job Summary:

We are looking for a
Customer Service Representative
to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Follow company guidelines and policies to provide excellent service.
• Identify opportunities to improve customer satisfaction and escalate issues when necessary.

Requirements:

• English level: Intermediate to Advanced (spoken and written).
• High school diploma
  or equivalent.
• Previous customer service experience is a plus but not required.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and attention to detail.
• Basic computer skills.

What We Offer:

• Competitive salary and benefits package.
• Training and development opportunities.
• A supportive and inclusive work environment.
• Growth opportunities within the company.

If you are passionate about providing excellent customer service and want to be part of a dynamic team, we encourage you to apply

Customer Care agents needed to start in May.

Role Description

The Full-time Customer Care agent role is located in La Ribera and offers a flexible hybrid option. The Customer Care agent is responsible for responding to customer inquiries via phone, email, or chat, as well as resolving customer issues, processing orders, and escalating complex issues to the appropriate channels when necessary.

Qualifications

• Excellent communication skills, both written and verbal
• Ability to empathize with customers and diffuse tense situations
• Ability to effectively multitask and manage time
• Proficient in Microsoft Office suite
• Previous customer service experience preferred

Schedules available

• 1pm-9pm CST then to from 2pm-10pm CST ( daylight savings) Days off Sat and Sun
• 10am- 7pm CST ( no change to schedule for daylight savings) Days off Wed and Thur
• 8am- 5pm CST then ffrom 9am- 6pm CST Days off Thu and Fri

Salary

• $900 initally, then goes up to $50 post training and 3rd month 1000

Education and skills

• No high school diploma needed.
• B2+ English a must

Benefits

Performance Bonus and Annual merit increase

·   Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid)

·   Casual Dress Code

·   Free counseling sessions

·   Door-to-door transportation provided

·   Asociacion solidarista

·   Free parking for all employees

·   Free coffee/tea all day long

·   An amazing work culture where you can learn and grow

·   Opportunities for internal growth within the company

·   New site – beautiful new office setting with a view

Consejos: Haz un resumen del puesto, explica qué se necesita para triunfar en él y el lugar que ocupa en la empresa.

Responsabilities:

• Effective Communication – Ability to interact clearly and professionally with owners, staff, and vendors.
• Conflict Resolution – Skilled in handling complaints, resolving disputes, and maintaining a calm demeanor under pressure.
• Problem-Solving – Quick thinking and resourcefulness to address owners concerns.
• Organizational Skills – Capable of tracking requests, and maintaining accurate records.
• Approaches tasks with a clear sense of urgency and focus.

Requirements

• True desire to satisfy the needs of owners in a fast-paced environment.
• Strong follow through skills.
• Spanish, advanced English B2 or C1, other language.
• 2 years of experience.
• Bachelor´s degree in business administration or related career.
• To reside in the area of Cabo Velas, Santa Cruz, Guanacaste.

Job Description
The objective of the Customer Care Analyst is to help optimize our order to cash service levels by primarily performing data entry, processing of orders including technical review, and related activities and requests. The Customer Care Analyst will be working with multiple systems that need to be updated timely and accurately. This role requires an interest in the mix of technical review, order entry and customer service activities.

In This Role, Your Responsibilities Will Be:

• Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems
• Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer
• Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it
• Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures
• Understand and consistently apply commercial policies and business practices related to quote and order entry process
• Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)
• Attend to some of the customer inquiries through different communications channels, working closely with the order management specialist, inside sales, sales force, factories, and other quote to cash teams
• Ensure compliance with import/export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, agreements and standards
• Provide consulting support to Order Management when processing an order
• Achieve targets on productivity, service levels, and quality
• Perform other duties as required

Who You Are:
You focus on creating an effective collaborative style. You stay aligned with your goals and stay productive. You build the customer relationships.

For This Role, You Will Need:

• Education: Currently studying an engineering career, preferred
• At least 1-2 years of sales related customer service experience is preferred
• Solid prioritizing and organizational skills along with being a self-starter
• Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must
• Has an interest in the mix of technical, customer service, and sales
• Willing to work on flexible shift schedule based on business needs
• The initial requirement is to Work in a Schedule to Support Latin America entities limited to that, so this could represent a work schedule from 6am to 3pm, or 7am to 4pm or 8am to 5pm.

Preferred Qualifications That Set You Apart:

• Intermediate-Advanced Portuguese is preferred

Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.

About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .

About Emerson
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go

No calls or agencies please.

We're currently seeking passionate and energetic
Seasonal
Sports Advisors to join our team for the upcoming season

Are you ready to be a part of the action with a world-renowned sports brand? We are looking for
Bilingual Care Advisors
with at least B2 level English proficiency to provide top-notch support to our customers. This is a
temporary
role where you will be on the front lines, helping sports fans with everything from product questions to order tracking and account assistance via voice.

If you have a strong passion for sports, thrive in a dynamic, high-energy environment, and are looking for a great seasonal opportunity, we encourage you to apply.

Requirements:

• Advanced English level-B2
• Full Flexibility
• High School Diploma
• Onsite Positions (Heredia)

Candidate Profile:

• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently

Benefits:

• Competitive Account bonus
• Generate an
  additional income
  with our referrals program
• On-Site doctor
• FREE On-Site Gym
• Employee Assistance Program (Finance, Legal, Psychological Assistance)
• Cafeteria Subsidy
• Birthday Off
• Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)
• Asociación Solidarista
• Top Performer Recognition Program
• CNX University (free online courses and certifications)
• LinkedIn Learning
  enterprise profile for all Game Changers
• Career Growth Program (CNX Advance)

Location:
Costa Rica

We are looking for a
Global Customer Experience Business Partner
to manage and elevate the global customer experience for one of our most strategic Key Clients. This is a high-impact role focused on leading customer engagement, improving operational performance, and driving continuous improvement across the end-to-end shipment cycle.

Key Responsibilities

• Act as the global operational liaison for the Key Client across all ocean-related activities
• Collaborate with CX Consultants, Product Managers, and other stakeholders to manage and optimize shipment performance
• Monitor and improve global operational KPIs, including Delivery Promise, Volume performance, and Forecast accuracy
• Support digitization of the customer journey using Maersk platforms (e.g., , Maersk App, EDI, etc.)
• Lead cross-functional efforts to resolve service challenges and build long-term client trust
• Conduct regular performance reviews and communicate results with the customer

What Success Looks Like

• High customer satisfaction and retention
• Strong performance in volume and delivery metrics
• Reduction in order handling time and increased quality
• Broad adoption of digital tools and standard processes

What You Bring

• Minimum of 3 years of experience as Client Business Partner (manages operations, comercial, sales, customer service, etc.)
• Advance/professional English is a must
• Experience in logistics, ocean freight, or supply chain operations
• Strong stakeholder management and communication skills
• Professional in Business Administration, International Trade, Customs, Industrial Engineering or similar.
• Advance Ecxel level
• Analytical mindset with a focus on performance and continuous improvement
• Ability to work across cultures and time zones in a fast-paced global environment

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

Ready to elevate your career in customer service with a premier financial institution? We are in search of Bilingual Client Care Specialists with at least B2 level English proficiency to be part of our multifaceted support team. You will interact with clients using voice and chat platforms, providing assistance with banking inquiries, processing transactions, and resolving account issues with empathy and professionalism. If you're a detail-oriented communicator eager to grow in a lively, fast-paced atmosphere, we're eager to meet you

Channel:
MULTI-CHANNEL (CHATS & CALLS)

Requirements:

• Advanced English level-B2
• Full Flexibility
• High School Diploma
• Onsite Positions
  (Pavas)

Candidate Profile:

• Professional and customer-focused with a strong service mindset
• Proficient in computer navigation and general PC skills
• Excellent communication skills, both written and verbal
• Reliable with a keen eye for detail
• Strong ability to multitask, adapt to changing priorities, and remain flexible
• Comfortable handling repetitive tasks in a fast-paced, high-volume environment
• Works well independently and collaboratively within a team

Benefits:

• Competitive Account bonus
• Generate an
  additional income
  with our referrals program
• On-Site doctor
• FREE On-Site Gym
• Employee Assistance Program (Finance, Legal, Psychological Assistance)
• Cafeteria Subsidy
• Birthday Off
• Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)
• Asociación Solidarista
• Top Performer Recognition Program
• CNX University (free online courses and certifications)
• LinkedIn Learning
  enterprise profile for all Game Changers
• Career Growth Program (CNX Advance)