66 Ofertas de Call Center Ventas en Costa Rica

Objetivo del puesto:
Brindar atención efectiva a los clientes por medio de llamadas telefónicas, mensajería instantánea y otros canales asignados, con el propósito de identificar necesidades, ofrecer soluciones, cerrar ventas y dar seguimiento a cotizaciones, asegurando una experiencia de servicio ágil, profesional y orientada a resultados.

Requisitos:

Bachiller en educación media, 

Experiencia

: Mínimo 1 año en labores relacionadas a la atención telefónica de clientes, ventas y servicio al cliente. 
Conocimientos técnicos:

Software de gestión de ventas, CRM y facturación, deseable conocimiento en refrigeración y A/C 

Descripción general de funciones.

• Gestionar llamadas de clientes para identificar necesidades, ofrecer soluciones, informar sobre promociones y concretar ventas, garantizando una atención efectiva y profesional.
• Dar seguimiento a cotizaciones y consultas enviadas por los clientes a través de distintos canales, brindando respuestas ágiles y personalizadas que impulsen el cierre exitoso de la venta.
• Gestionar conversaciones de ventas vía WhatsApp y otros medios digitales, generando vínculos comerciales efectivos mediante una comunicación clara, profesional y orientada a la conversión.
• Registrar y mantener actualizada la información de clientes y prospectos en el CRM, asegurando una base de datos confiable que facilite el seguimiento y la fidelización.
• Cumplir con los objetivos de ventas individuales y/o grupales, dando seguimiento constante a los resultados e implementando estrategias comerciales que maximicen el rendimiento.
• Canalizar de forma oportuna los requerimientos especiales de los clientes a las áreas correspondientes (facturación, logística, soporte técnico), asegurando una experiencia de servicio integral.
• Participar activamente en capacitaciones y reuniones de equipo, manteniéndose actualizado sobre productos, promociones y técnicas de venta para potenciar su desempeño comercial.

Experiencia Mínima de 1 año en puesto de Supervisor de Ventas Call Center (Indispensable)

Bachillerato de Secundaria (indispensable)

Deseable formación técnica o universitaria en Administración, Marketing, Ventas, o afines

Experiencia liderando equipos de más de 5-15 agentes

Experiencia con KPI's de ventas, tiempos de atención, y resolución de conflictos.

Manejo de sistemas CRM, herramientas de gestión de llamadas y software de ventas.

Disponibilidad de horarios (rotativos, noches y fines de semana)

Objetivo del puesto:

Generar ventas efectivas contactando prospectos de venta en frío, presentando nuestros servicios y asegurando el cierre de la negociación.

Funciones principales:

• Realizar llamadas a clientes potenciales sin contacto previo.
• Presentar y promover nuestros servicios de manera clara y persuasiva.
• Manejar objeciones y concretar cierres de venta.
• Cumplir con las metas mensuales establecidas.

Perfil requerido:

• Mínimo 2 años de experiencia comprobable en ventas, preferiblemente en call center o servicios intangibles.
• Alta orientación a resultados y habilidad para cerrar ventas.
• Capacidad para trabajar bajo presión y cumplir objetivos.
• Comunicación efectiva y actitud proactiva.
• Disponibilidad para desplazarse a Paseo Colón San José (100% presencial).

Ofrecemos:

• Salario base competitivo + atractivas comisiones.
• Capacitación en técnicas de venta y conocimiento del producto.
• Ambiente de trabajo dinámico y enfocado al logro.
• Horario de lunes a viernes.

En Funerales Vida buscamos profesionales de ventas con determinación, compromiso y enfoque en resultados. Si este es su perfil, le invitamos a postularse.

Join a Team That's Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results

As a Call Center Agent, you will:

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

What You'll Do:

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information.

• Negotiate payment terms/arrangements if applicable.

• Review account status/information thoroughly to understand the customer's inquiry/need.

• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.

• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.

• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.

• Other duties as assigned

What We're Looking For:

Requirement

For on-site positions: Candidates must reside within a 20-kilometer radius of the office location.

Experience

Previous experience in Call Center is preferred but not required.

Education

Successful completion of high school education is preferred but not required.

Skills & Abilities:

Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR B2, or achieve a score of 85% or higher in an English proficiency test.

• Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.

• Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.

• Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.

• Adaptability: Able to adjust to new systems, processes, and customer needs.

• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.

• Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.

• Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

• Rewarding Work: Help businesses grow while making a real difference in people's lives

Get to Know Us Better
Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives